The technology industry, especially B2B, is high-paced, extremely complex, and simply put overly saturated. From start-ups to the legacy giants, the constant evolution of cybersecurity, managed IT, SaaS, AI, and not to mention the emergence of FinTech, HealthTech, and EdTech has widened the competition pool. Beyond a sea of overly hashtagged buzzwords, there are millions of companies trying to make or sustain a name for themselves. This makes marketing more critical than ever.
Marketing technologies start with building brand awareness but involves consistently showcasing proof of concept, case studies, and current customer experiences with the ultimate goal of driving lead generation. As technology companies grow, those that leverage marketing strategies in partnership with engineering, product development, and sales will become market leaders.
Taking a technology start-up to an enterprise, accelerating company growth, and disrupting the status quo require a powerful marketing strategy that solidifies and shares core messaging, generates attention, and creates demand. But no marketing strategy exists without challenges. Here are the top challenges Bluetext sees across marketing in the technology industry:
1. Messaging to Experts, Not Decision-makers
Let us state the obvious: technology is built by smart people. Highly educated, highly technical and well versed in a technology tongue the average person doesn’t use day to day. But when companies attempt to explain their product or service to primary audiences (usually the person with the purchasing power) as if they were an insider with perfect knowledge, they don’t support the customer decision process. Successful marketing strategies acknowledge and accommodate a natural learning curve to deliver digestible information. No matter how impressive the technology product or service, it still must serve a business benefit.
Marketing teams should strive must meet the audience halfway, understand where they are in the decision-making process and deliver ongoing, accessible, and understandable value.
2. Riddling With Industry Jargon
When you have mere seconds to capture prospects’ attention on a website, it’s critical to make the product relevant, instill its value, and motivate the prospect to learn more. Getting deep in the weeds with specs and jargon-filled content wastes everyone’s time because it often has no meaning to the prospect, and simply wastes time as for a user to scan, find no interest, and give up. A common mistake in attempts to establish expertise; is alienating the user.
Instead, marketers must speak in the prospects’ language, not their own. Messaging should convey everything a customer needs to know and lead with high-level business value.
3. Overlooking the Journey
Marketing is a journey, often not a straightforward linear point solution. When done successfully, it guides prospects and customers through the twists and turns of purchase decisions. Technology marketers should work backward from the business value of their products. No matter how flashy, impressive, or advanced the technology your prospect is tasked with solving a business challenge. To prove you can offer a business benefit, break down the steps your prospect must take to find a solution, evaluate the effectiveness or get the ultimate purchasing decision.
Rather than focusing on immediately driving revenue, technology companies must understand their target audience and the overall journey so that marketing efforts can weave in the right information at the right times.
4. Fine Line of Pushing vs Telling
Marketing and sales teams in any industry have a bad rap for coming on too strong, too soon. Cold calls, aggressive or unsolicited emails, and unqualified leads rarely result in success, because they don’t account for their audience’s stage of the decision cycle. Your sales and marketing team can shout impressive stats and flashy specs all day, but unless you convey a relevant and necessary value, you may as well be on mute. Consider how can you establish credibility by illustrating, not telling, and specific ways your technology impacts their business.
Technology marketers should strive to anticipate what information prospects need to learn in advance of purchasing — and create compelling, helpful content that will answer their questions before even asked. While we know marketers can’t be mind readers, but you can leverage historic customer profiles and past learnings to cater your content.
So How Can You Be Sure Your Strategy is Effective?
Data, data, data. The amount of data available from a tech product creates unique opportunities for marketers to make decisions quickly, optimize products, develop campaigns, and reach customers where they are. The effectiveness of your technology marketing efforts depends on your organization’s unique goals. Whether that be selling more products, raising awareness in a new audience, or solidifying a reputation to an existing customer base, make sure your marketing campaigns are adaptive and always optimizing.
Regardless of industry, marketing is getting the right information in front of the right people. Successful technology marketing comes with its fair share of nuances, especially in identifying the right target audiences and ensuring your message resonates to enhance the customer experience. Partnering with an expert with the right skills and experience in the technology industry landscape, such as a technology marketing agency like Bluetext, can help your organization overcome these challenges and reach your goals.