The past decade has seen a spike in mergers and acquisitions, as conglomeration and consolidation seem to be the trend of the future. Healthcare, technology and media-related brands have experienced the most consolidation. Mergers and acquisitions offer attractive opportunities to consolidate talent, infrastructure and relationships, but an equal number of challenges. Luckily, Bluetext has experience with many clients seeking digital marketing and branding guidance either after a successful M&A event, or with an eye to the future of the company and it’s M&A potential. A consistent lesson learned from our clients across a wide variety of industries is the importance of branding, especially in the early M&A planning.
WHY a company should rebrand after an acquisition
One of the key challenges includes branding, which when done correctly creates a harmonious industry presence built for long term success. But when branding is neglected, it runs the risk of introducing new problems that might damage a firm’s reputation or open up rifts between internal teams. While key stakeholders tend to focus on talent, business operations or business development, branding can fall to the back burner. Though as an experienced brand marketing agency, Bluetext knows the risk of deprioritizing corporate messaging & branding. Without unified brand creative and messages, a newly consolidated company lacks the foundation and united front to be successful in the marketplace and internally.
Often newly merged companies decide to either adopt one existing brand, or decide to create a new brand for a fresh look when they go to market. This decision is crucial to make early on, as it sets the tone for the entire process. While there are pros and cons to both avenues, Bluetext has observed companies that opt to create a new brand identity and corporate messaging often experience higher excitement, zeal and attention with the new company announcement. A blank slate for the brand story, key messages and creative visuals gives all stakeholders the chance to weigh in and feel heard in the process. The end result is a new brand that all internal stakeholders feel connected to and proud to represent both digitally via social media and physically via corporate swag.
HOW new branding affects the business
Creative brand agencies tend to think of two top considerations for branded materials: internal communications and external marketing. Both are of significant importance to any company, but especially of a newly merged or acquired one.
Well-branded internal communications can serve as a unifier for a new company and its employees, especially if two companies with distinct cultures are merging. Having the same style business cards, Powerpoint templates, or even branded swag creates a sense of kinship amongst colleagues. Especially in larger corporates, consistent brand assets can send a subtle but effective message of cohesion when connecting with new colleagues or other office locations.
The second, slightly more obvious reason for branding is external marketing. Your go-to-market strategy should be reinforced with strong branding and messaging. Whether your primary goal is to appeal to customers, stand out from competitors, or attract talent, you need well-developed marketing materials in your toolkit. Especially when pitching to prospective clients or customers, it would look disjointed and confusing to see conflicting branding across a company’s website, resources, or collateral.
From press announcements to rebranded websites and collateral, Bluetext is a full-service digital marketing agency that can guide your company through than rebrand or M&A process. Contact us to learn more about our services.
Software as a Service (SaaS) companies often run into a problem when they launch a new product or unveil updated features: they find it hard to secure the outstanding press coverage they expected. There’s a reason for this: the SaaS market is extremely crowded with tons of capable competitors, and, as a result, the media landscape for these technologies is heavily saturated.
To add to these challenges, SaaS technology is intangible. It is, as the name implies, a “service.” Unlike physical products that can be examined, physically held, or even photographed, SaaS is software delivered via the cloud.
So, when looking to drive media coverage, the biggest question SaaS providers need to answer is how do they differentiate themselves from their competition? Looking to PR agencies as a resource is a great way to solve this dilemma. The PR agencies that are most successful in the SaaS space are the ones with a deep and wide understanding of the competitive landscape. An experienced B2B PR agency brings an informed third party perspective to identify where market gaps and needs exist, and how your particular solution can fill that gap. As an agency, these PR professionals have an acute awareness of industry competitors’ voices and most sought-after media outlets. The agency can lock in on your company’s niche, cultivate creative solutions to bring the organization’s message to the market, and understand the media landscape in order to capitalize on what storylines are driving coverage.
Finding SaaS Providers’ Niche
The first responsibility of any PR agency working with a new SaaS client is to determine what differentiates their client’s product from the competition. As the client, you have expert knowledge of everything your product has to offer, but may be challenged to find that one angle that makes you unique. For example, is the solution a scalable, cost-effective offering that enables organizations to deploy it quickly? Or does the technology excel by delivering top-level security automated backup to facilitate easier user management?
Whatever the case may be, in order to secure media coverage in the desired tech-media outlets, PR organizations must hone in on what makes that SaaS provider’s technology noteworthy. Once this differentiating factor is identified, the next step is to come up with creative tactics to highlight the benefits of this technology to intended prospects.
Cultivating Creative PR Solutions
Given the SaaS marketplace is so crowded, core PR components of strategic news announcements, conducting media outreach, and authoring thought leadership contributed pieces hold value, but there is more that needs to be done. As such, it’s crucial to experiment and be as creative as possible to create the most engaging content.
One potential alternative solution is hosting webinars. Webinars enable SaaS organizations to bring their message directly to digital audiences. It’s a strong engagement tool that can be leveraged across social channels for multiple months and on your website after the live premiere, initially as gated content and then for open viewing. Inviting key members of the press to attend is a great way to cultivate relationships with reporters as well.
Creating testimonials of past customer success stories is another way to demonstrate how SaaS providers’ technologies drive key wins. These can take different forms – videos, print/digital case studies, or even a dedicated page on the organization’s website – but the goal should always be the same: draw attention to how your SaaS solutions have succeeded in the past and what made them successful.
Finally, social media is a critically important tool that can not only promote how SaaS providers’ solutions work but also serve as another way to engage with reporters and news outlets by sharing past coverage pieces that are informative, engaging, and well-written primers on topics that matter most to the SaaS organization and their customers.
Capitalize on the Media Landscape Momentum
“Newsjacking” larger PR stories with relevant SaaS messaging is also crucial to driving media coverage. In fact, the most successful SaaS PR pitches often leverage stories or trends happening in specific industries related to how the as-a-Service model meets organizations’ pain points.
For example, when COVID-19 hit, government agencies were forced to reexamine how they work in an unfamiliar setting while school systems and students had to quickly adapt to remote learning. These rapid shifts demanded new technologies for workers and students to succeed that could be deployed quickly and cost-effectively. Both situations drove significant media coverage in the early months of the pandemic.
Leaning into the stories that are resonating most with the media at a given time enables technology providers to emphasize trends they’ve seen work best for their customers and contribute to meaningful conversations. Newsjacking is where you should especially lean on a PR agency’s expertise. While your company may have subject matter experts in technology, think of your PR agency as your subject matter expert of the media landscape.
How to Choose the Right PR Agency Partner
For SaaS providers that are feeling overwhelmed when it comes to dealing with the media, PR agencies like Bluetext can serve as a valuable resource. But these technology organizations should be wary of who they enlist as a partner.
SaaS organizations should be sure to ask for agencies’ past client work and case studies. Feel free to ask questions that test the agency’s knowledge of the SaaS space. You want to be confident that your PR agency partner features individuals who have successfully worked in this industry previously.
To drive the most success with PR agencies, it is essential that SaaS providers feel they are incapable and knowledgeable hands. Embarking on partnership with an organization you do not trust will simply lead you back to where you started: unsure how to drive media coverage that features your product.
Want to know more about Bluetext’s past success with SaaS PR clients? Get in touch with us.
Picture this: You’re a cybersecurity expert with a next-generation product or service, and you’re looking for a way to get your message into the market uniquely. The industry landscape is crowded with companies with similar offerings and limited ways to stand out. You’ve been researching for hours and finally come across the perfect blog post – one about why brand storytelling is critical in cybersecurity (hint: you’re reading it). Now that you’ve found a blog post that answers your branding questions, you’re wondering where to find a cybersecurity marketing agency; in that case, I have some good news for you.
Sit back, enjoy a warm cup of coffee, and keep reading to learn more about the importance of brand storytelling through some of our favorite examples in cybersecurity.
Why Is Brand Storytelling in Cybersecurity Important?
The cybersecurity market is growing by approximately 10% every year. As a cybersecurity marketing firm, Bluetext has witnessed this growth and know it’s becoming harder to stand out in the cyber arena. These days, saying you solve your customers’ problems, and that your solutions are the best, simply isn’t enough. B2B buyers are tired of the same experience and are looking for authenticity and some sort of a connection. Even in a highly technical industry, it’s important to recognize your customers are still human! This is where brand storytelling comes in to help. Stories are an incredibly powerful tool in human connection and research shows the human brain positively responds to the impact of stories. Reading, seeing, and hearing a story is a way for users to enter the experience and connect with the subject of the story. By connecting with a story, user’s will pay attention longer, will want to learn more, and will be more trusting of your brand.
By instilling trust with storytelling, over 50% of B2B buyers are more likely to consider making a purchase, over 40% are more likely to share that story, and over 15% are more likely to buy a product/service immediately.
So now that we know why brand storytelling is important, let’s take a look at some of our favorite examples of brand storytelling in cybersecurity.
SonicWall
When SonicWall was looking for a cybersecurity marketing firm, they approached Bluetext to help them communicate their unparalleled business values across a variety of industries. Knowing the importance of standing out, Bluetext and SonicWall worked together to create the boundless campaign. The campaign was focused on floating imagery, which served to visualize the liberating feeling of breaking free from cyber threats. The campaign ads depict a series of end users, set in their specific industry. This creates a connection and familiarity with someone within that industry. Imagine seeing someone just like you, in the same industry and roles, facing the same challenges and use cases. This person was liberated from traditional cyber restraints by SonicWall, just as you could be.
To further bring the boundless story to life, Bluetext and SonicWall worked together to promote SonicWall’s Boundless 2020 Virtual event. In the end, this event ended up as the largest virtual event in SonicWall history and drove a 135% increase in attendance over their previous events.
HP
Hewlett Packard’s “The Wolf” campaign is one we often refer to as a masterful example of a company turning a mundane topic into a captivating story. Over the course of this series, Christian Slater infiltrates a company from the mailroom to the boardroom and exposes poorly secured devices on the company’s network. By creating this series with all of the components of a Hollywood box office hit, HP was able to effectively educate users on the importance of device security.
Norton
Another great example of brand storytelling is Norton’s The Most Dangerous Town on the Internet. In short, to quote the film, they visited “some of the most dangerous places on the internet to find out where cybercrime goes to hide.” In the film, the documentarians are able to interview small-time scammers and well-known cybercriminals who’ve infiltrated Google, the US Army, NASA, and more. By creating this documentary, Norton wanted to share an honest look at data havens and the secrets they hide. The authenticity shines through as a refreshing take on cybercrime that not many competitors are willing to share. With over 6 million views on YouTube and awards from Cannes, it’s safe to say this story got the brand’s message across. The story is dark, ghastly, brutally candid, and impossible to forget.
To help create a strong connection with users, as a top brand development agency, we’ve worked with many cybersecurity firms to help them tell their stories in a unique and captivating way. These stories have helped demonstrate that their businesses aren’t just faceless entities; they’re real people working to solve real problems.
Are you interested in working with a top cybersecurity marketing agency to help tell your story? Contact Us!
Considering a new name for your business? Whether your company has just undergone a merger or acquisition, or perhaps just needs a fresh rebrand, corporate naming can be just as equally exciting as it is daunting. If you have kids you probably relate to the decision anxiety that comes with naming. Will the name fit his/her personality? Will the name be memorable and unique? Will it withstand the test of time? The classic choice overload paradox sets in. The infinite number of possibilities makes the ultimate decision even harder. Not to mention the significance a corporate name can hold. Choosing your company’s name is one of the most important decisions you’ll make, as it sets the tone for all future branding initiatives. For better or for worse, your business name helps create a strong first impression with potential customers and investors.
As a brand marketing agency, Bluetext has assisted a number of companies in the naming selection process. Many of our clients considering a new name often ask, “Well, where do we begin? How do we name our company?” And truthfully, there is no right answer to that. Coming from years of branding and messaging experience, we’ve learned successful new names can arise in a variety of ways, but names do tend to flatline for a few consistent reasons. So, we figured it would be best to start with what not to do, leaving exactly what to do open to the unique circumstances. Keep reading for a number of tests that can help you weed out names that can help you avoid brand regret down the road.
How Not to Name Your Company
Copy the Competition: Don’t select a name that mirrors others in your industry. Especially if you are in a crowded industry, or perhaps have business offerings that span multiple industries, it’s paramount you do thorough research to ensure there are no similarly spelled or pronounced competitors.
Twitter Test: Nowadays it is expected (and advantageous!) for every business to have social media accounts. One quick test for your new company name is whether it’s compatible with common social media handles. If your name is too long to be a Twitter handle (maxed at 15 characters), your handles will need to be adapted on other platforms as well.
Go Crazy with Creative Spelling: One of the biggest trends in naming is creative adaptations to spelling common words. For example, how Waze adapted the spelling of “ways” to creatively communicate their business. This strategy can be successful but can risk confusion. The issue with having an overly complex name is that you’ll always have to spell it when you say it because it isn’t spelled how people hear it. This could cause challenges with potential customers finding your business.
Bluetext’s Rule of Thumb: When doing alternate spellings of names, try and stay to one letter tweak per name.
Disregard the Domain Availability: Don’t fall in love with a name with an unavailable URL. When researching or considering new names, we recommend looking up the domain options immediately.
Let in Too Many Voices: While great in theory, opening this discussion to the masses is never a good idea. It is incredibly unlikely that involving everyone will result in a consensus. Oftentimes involving too many decision-makers is like having too many cooks in the kitchen, it just results in an inefficient and stagnant discussion of competing opinions.
Bluetext Rule of Thumb: Involve only key decision-makers. Ones with the company’s best interest in mind, and those able to leave their egos at the door. It may be worth taking the decision to a vote when you have selected a top 2 or 3 names, but in the early ideation and decision phases, be sure to limit the discussion to only relevant stakeholders.
Frankenstein Phrases: One common naming tactic is to combine parts of an adjective and a noun into a new word. While great in theory, more often than not the name seems disjointed or forced. The two words might work great on their own, but just don’t go together. Other common fallbacks include truncated words like Tech, Corp, or Tron.
Go Too Generic: While your name should not be overly descriptive and superfluous, going too generic can also be dangerous. Random acronyms don’t give any hint into your brand, offerings, or story. A good test is whether someone could tell what industry you’re in by the name. Overgeneralizing could cause people to overlook your company if there is no sense of differentiation. Conversely, you also don’t want to use a name that is too specific to the industry you’re in, as doing so will limit your ability to expand into new territories and sectors with the same company name.
Forget to Practice Pronunciation: One of the most telling tests of a name: Can it be easily pronounced? Ask unbiased third parties to read the name aloud. Did they pronounce it as you expected? Can you easily repeat the word over and over without mispronouncing? Does the name roll off the tongue or is it a jumble of awkward consonants? Just like you would want your brand to look and feel right, you need your company name to sound and feel right.
We’ve shared our top eight ways not to name your company, but what should you do? Consult a professional branding agency. Hiring a third party brings in a fresh perspective to your company and overall brand strategy. Not to mention they will have a staff of professional copywriters who can help craft your new name and corporate messaging.
Need a new name? What are you waiting for? Contact Bluetext to learn more.
Bluetext’s public relations client SAS has long been a trusted partner of colleges and universities around the world, leveraging their advanced analytics capabilities to provide safe, effective learning environments for students.
This year, the task of providing a safe and effective learning environment is much more challenging as an abundance of COVID-19 makes gathering in tight quarters like dorms, classrooms, and campuses without spreading the virus next to impossible. As a result, many universities have taken detailed measures to plan for student safety in the event of new outbreaks upon their return to campus.
One of these is Oklahoma State University (OSU), where administrators are leveraging SAS technology combined with unique campus data to track the spread of COVID-19 using contact tracing and data analytics.
To be ready for the return of students, faculty, and staff, OSU has integrated different data sources to create inferred links between people, places, and times. OSU connected institutional data such as time and location-based information from its extensive campus Wi-Fi network with over 5,000 access points. This data is then combined with other location-based information such as campus store purchases, card swipes, class schedules and more, which can be linked directly to individual students and provide a more complete picture of anyone who has been in contact with a confirmed case of COVID and anyone who has been in the same location for more than 15 minutes.
These OSU data models generate alerts if the data indicates quarantines or isolations are broken, or if a super-spreader is suspected, and provides general alerts for faculty and students. The data will also be used to help identify areas in need of increased cleaning, social distance monitoring, and other education efforts.
The Today Show recently visited Oklahoma State University and followed a freshman student through a day in his campus life amid COVID, illustrating how the university is leveraging its campus data to track where students have been in the event that new cases of COVID are identified.
Watch this segment of The Today Show here.
In recent years, leading branding firms and marketers have used brand storytelling to create interactive and empathetic experiences for users throughout their purchase journey. By creating a relatable experience, users see brands and companies as groups of real people working to solve real issues rather than faceless entities. Although popular with many B2C companies, brand storytelling in the B2B world is not only possible but encouraged! In fact, 50% of B2B buyers are more likely to buy if they can connect emotionally with the brand they’re buying from.
As a leading branding firm, we’ve worked with countless companies to use brand storytelling as a way to humanize and socialize their messaging. Keep reading to learn more about how B2B companies have used storytelling to humanize their messages and how a leading branding firm, like Bluetext, can help you craft yours.
Hewlett Packard
Many B2B companies run into the same issue when crafting their brand’s story: density. For many enterprises, educating users on their products and services can seem daunting – but it doesn’t have to be. In their “The Wolf” video, HP addresses a topic that, to many, is seemingly dry and unexciting. With thoughtful execution, however, HP was able to create an attention-grabbing and informative video with Hollywood’s favorite good vs. evil plotline. By creating this short film, HP was able to engage with their audience and create a malicious character that represents the issues companies without printer security face.
With a leading branding firm, companies can work to not only get their brand’s story and message in front of the right people at the right time, but they can do it in a way that grabs the prospect’s attention.
Paya
When Paya – a revolutionary payment solution software company – needed a leading branding firm to help refresh their visual strategy, brand ecosystem, and CVI, they turned to Bluetext. As a part of this brand evolution, Bluetext and Paya worked together to highlight Paya’s mission and goals, through the eyes of their star team.
By introducing their various offices, employees, and everything in between, this story gives users a look past Paya as a corporation and demonstrates the motivated and gifted individuals working together to solve various customer problems. By exemplifying their strong corporate culture, businesses further found Paya as a reliable and trusted partner.
Varonis
Varonis turned to Bluetext to help position the company with C-level executives who are unaware of their enterprise risk by not leveraging solutions to understand who has access to the data their enterprise relies on. Together, Bluetext and Varonis created a two-part campaign to highlight enterprise exposure of sensitive information and to educate executives on insider threats.
By infusing these campaigns with humor, our teams were able to elicit a positive response from viewers, while staying true to the principles of Varonis’ overarching message.
Zendesk
For new brands especially, finding the right story to tell can be very difficult. B2B storytelling doesn’t always need to be real. Zendesk, for example, created a fake, semi-grungy band named “Zendesk Alternative” and even created a website for the band. By using this direction, Zendesk was able to bring more users to their website and further educate them on the problems Zendesk is solving. This approach, although certainly nontraditional, was widely appreciated by users for being so out of the box and unexpected.
With thoughtfully planned out and carefully executed campaigns, we’ve been a part of some of the biggest successes in brand storytelling. A good story is multi-layered and lets your audience know more about your brand and what it stands for. By sharing your brand’s story, you let your current and future customers see your company as a group of hard-working, motivated people who are committed to solving inefficiencies and business problems.
Interested in working with a leading branding agency to help tell your story? Contact Us!
With polaroids and vinyl making a comeback and tiny sunglasses making their appearance on the fashion scene once again, the trends re-emerging over the past few years have solidified the value and power of nostalgia marketing. Regardless of if you are a millennial looking to relive 90’s fashion, or a parent reminiscing about the good old days, nostalgia has something special to offer all customer groups – and that’s why it is such a powerful marketing tactic.
A Jump Back in Time
Nostalgia marketing has been leveraged by brands from all industries. By tapping into positive cultural memories from previous decades, companies can drive energy into their modern campaigns and build trust for new ideas and brands. These campaigns allow companies of any age and background to link their brand purpose with old ideas to evoke feelings of security, comfort, and engagement in their audience.
But why does nostalgia marketing work so well?
Science Daily reported that when people feel nostalgic, they tend to spend more money. When people have higher levels of social connectedness and feel that their wants and needs can be achieved through the help of others, their ability to prioritize and keep control over their money becomes less pressing. Naturally, this makes for the perfect sales and marketing tactic.
Let’s take a look at four companies that have leveraged nostalgia as a marketing strategy to boost sales and brand awareness over the past decade.
General Mills
In 2011, General Mills partnered with Target to introduce retro cereal boxes in their stores. The cereal company released limited-edition box designs for some of their most iconic cereals, recreating the original packaging from the years they were released. Not surprisingly, the sales results were astounding.
The plan not only showed how deeply the brands connect consumers across all generations but also gives today’s parents the opportunity to share memories from their own childhoods with their kids. The campaign has since transformed into an annual one, where sales [doubled] over the first year.
Adobe
Regardless of if you were around in the 1980s to experience the ingenuity of Bob Ross, you surely will recognize him after he surged to popularity again in 2016. Adobe rode the wave of the Bob Ross meme and leveraged the iconic artist’s resurgence, creating a series of tutorial videos to promote their “Adobe Photoshop Sketch” application for the iPad Pro.
Not only did this ad campaign leverage nostalgia marketing to promote Adobe’s new app, but the campaign also took advantage of the trends at the time.
Swiffer
Now, brands don’t need to only use visual branding to evoke feelings of nostalgia. Music is a very easy and straightforward way to instill the feelings of comfort and happiness in your audience.
One very memorable ad campaign that we saw in the aughts was the set of Swiffer commercials that leveraged the song “Baby Come Back” and other early 80s hits. Both humor and nostalgia were hard at work in this campaign, giving the audience a chance to reminisce about the past in a longing way, helping promote the brand in a comforting light.
Apple
When Apple was promoting the release of the iPhone 6s, they notably leveraged a more nostalgic celebrity guest‒Cookie Monster. Everyone’s favorite sweet-toothed Muppet graced our screens and showed us just how simple it is to use the Siri feature on Apple products.
Whether it is visual or auditory, nostalgia marketing can take many different forms. It frequently strikes a chord with audiences of all ages, promoting strong, positive feelings with the featured brand. Leveraging nostalgia marketing in your campaigns is often a smart tactic to help your brand resonate with a wider audience. When you’re considering leveraging nostalgia in your next marketing campaign, be sure to keep in mind whether this strategy is best for your brand. Reach out to the top marketing and branding agencies, like Bluetext, to consult if this marketing strategy is best for your business.
Many enterprise companies and organizations have marketing programs to talk about their products and services with their customers, and rely on those types of product marketing assets to reach their target audiences. That information is important, but it’s missing an essential element in the customer journey—developing a connection with the audience that will last beyond the one transaction.
Digital marketing firms know that building a strong customer relationship is as much about storytelling as it about the product or service. At Bluetext, we work with our clients to develop more than just a story they can tell. We want our clients to elevate that narrative to what we call a Signature Story.
What’s the difference?
A story as most of us understand it is pretty formulaic. It has a beginning, middle and end, and uses facts and anecdotes to paint a picture of the value that a brand is bringing to the market and its customers. We often recommend that our clients change up the order of the narrative, starting with a strong conclusion, placing proof points and examples in the middle, and ending by reinforcing that conclusion. But to take it up another notch and become a central ingredient for the brand, a Signature Story is needed.
Put simply, a Signature Story is a narrative that includes a strategic message and allows a company or organization to grow by enhancing its brand promise, its customer relationships, its business strategy and the strengths of its organization. It should be authentic and intriguing in order to grab attention, and tell a story that quickly and succinctly elevates the brand in the eyes of the target audience. It should be thought-provoking, interesting, entertaining if possible, and should paint a compelling picture in the eye of the customer. Finally, it must be authentic in the sense that it must ring true to brand and not be viewed simply as a marketing ploy. It doesn’t need to be entirely based on facts, but it must be in the spirit of a true story.
Signature stories are critical assets, can provide inspiration and insight both inside and outside of the organization, and can be leveraged over time. The challenge is to identify that core story, and to make it a part of the marketing mix.
A strong example of a Signature Story is the clothing retailer Nordstrom, known for its exceptional customer service and commitment to making it right by the client. As the story goes, a secret shopper in the employ of the parent company visited a Nordstrom store that had previously been on the same location as a store that also sold tires. The secret shopper appeared with a used tire and asked to return it for a refund to the now Nordstrom store. The sales clerk, after perhaps a moment of hesitation, took the tire and provided a refund. The clerk knew that Nordstrom’s reputation for service was the most important element of the brand, and out-weighed the obvious fact that the tire didn’t come from that store.
More important is that it reflects Nordstrom’s key values in a compelling and thought-provoking way, and strengthens is brand values.
Or consider L.L. Bean, the iconic outdoor equipment manufacturer in Maine with a long and colorful history. As told in an article in Brand Quarterly earlier this year, L.L. Bean could be content to portray its culture just by talking about its high-quality merchandise. But, “stating such facts is unlikely to create interest, credibility or even a connection to L.L. Bean.”
Instead, the company tells the story of its founder, Leon L. Bean, an avid outdoorsman, who returned from a hunting trip in 1912 disgruntled because of his cold, wet feet. Undaunted, he developed a new boot by stitching lightweight leather tops to waterproof rubber bottoms. He found that his new design worked so well he offered them for sale via mail order, sending out notices to lists of Maine hunting license holders.
But here’s where this tale becomes a Signature Story: After discovering that most of the first 100 pairs sold had a stitching problem and leaked, L.L. Bean refunded the customers’ money despite the fact that it almost sent him into bankruptcy. He then went about fixing the process so that future boots were indeed watertight. This story communicates the L.L. Bean brand value fare more effectively than simply talking about its quality in a vacuum.
Here are the elements of a Signature Story:
The Message Must Link to the Brand. It should speak to the customer relationship and the business strategy, and it should enhance the brand’s visibility, image, personality, relevance, and/or value proposition.
It Should be Intriguing and Provocative. Elements to consider include some combination of thought-provoking, novel, provocative, interesting, informative, newsworthy, or entertaining to the audience.
Authenticity is Essential. Key audiences cannot perceive the story to be phony, contrived, or a transparent selling effort, and there should be services and programs to back up the main message.
It Should Draw in the Audience. If the story is interesting and engaging, it is more likely to result in an emotional connection and response by the customer.
I was recently running a messaging summit with the executive team of a successful government contractor in the cloud space. Just 13 months ago this company had very little presence and visibility in Washington among key decision makers. Today, through an aggressive PR and lobbying program, they are part of the right conversations.
Now that they are on the map they are ready to aggressively drive sales. So the conversation came around to making sure that all of the management team could deliver the same message, and I asked if we put the top executives into separate rooms and asked for a quick elevator pitch on the company would they all be on message. The immediate response was that they could sure do a better job of it today than when they decided to get serious about marketing and communications last year.
Of course that comment made me smile, and it led to a discussion about one of the fundamental things I tell all clients – the first step in getting the outside world to understand who you are and your value proposition is to align inside your company – ensure that all of the management team (and employees) can tell the same story. Management team and staff are your brand ambassadors – if they can’t easily articulate why you matter then you have no chance convincing decision-makers.
So next time you think about the message you are delivering to the market think about that exercise – if you put all of the members of the management team in different rooms and asked them to describe the company and why you matter, would they deliver a consistent story? If the answer is no then give me a call – it may be a reason why your marketing and communications campaigns are coming up short.