With new channels and platforms constantly emerging in today’s evolving digital landscape, it’s easy to get lost in the buzz of the latest ‘shiny new toy.’ Today, it’s more important than ever that when executing digital orchestration initiatives, that we never lose sight of the main goal, and the main KPIs we are looking to achieve. Yes – it can be helpful to tap into new channels and a/b test different tactics, but only to the extent that it will help achieve your campaign’s goals.

What Is Digital Orchestration?

As a refresher, digital orchestration refers to the strategic coordination of digital marketing channels, tools, and platforms to deliver a consistent and impactful message to your target audience. Digital orchestration is the practice of aligning technology to marketing efforts, creating a seamless customer experience across multiple touchpoints. In simpler terms: our goal as digital orchestration conductors is to ensure that all of our marketing efforts – from paid media to SEO to PR to user experience on the site – are aligned to help deliver the end goal, whatever that may be, to our clients.

When kicking off a digital orchestration project, the first question we ask our clients is: what is your goal? What are looking to achieve in the digital space? The two primary answers we hear are:

• Brand Awareness – to gain more brand recognition in the space, increase our Share of Voice and our market share footprint across organic and paid efforts.
• Lead Generation – to drive more users down the funnel to convert through a high-value form submission, driving more quality leads, at a lower cost per lead.

These two goals often complement each other, and if our client has not spent time investing in brand awareness before we launch our digital orchestration program, we will recommend a phased approach – phase 1: brand awareness, phase 2: lead generation. While lead generation is typically the bottom-line goal, it is critical to gain brand recognition before working towards leads. We cannot achieve lead goals if no one knows who our client is.

If the goal is brand awareness, our team looks at a variety of key KPIs per channel:

•  Organic Search

  • Page Rank for branded terms, and the increase in rank we see over time
  • Bounce Rate on the site – once users land on the site from organic search, are they immediately bouncing?
  • Pages/Session and Return Rate – similarly, if they land on the site through our branded terms, how many pages are they engaging with, and do they return to the site? If so, how often?

• Organic Social:

  •  Impressions on new branded posts. Is the number of users seeing our posts increasing as we post more frequently?
  • Follower count – are we seeing an increase in followers as we enhance our organic social footprint?
  • Engagements – Are users interacting with our posts? We also want to ensure all – if not most – engagements (comments, reactions, etc.) are positive.
  • Click-Through & Site Engagement – are users visiting our site through our organic social posts? Similar to organic search, are they returning to the site, and visiting multiple pages?

• PR:

  • Share of Voice – are we seeing an increase in share of voice in the marketplace from an increase in branded press releases and announcements?

• Paid Media:

  •  Impressions & Clicks – volume is critical for generating mass awareness, and paid media is the only channel where we can pay for that volume. The first touchpoint of the funnel is getting eyes on the ads, and then getting users to click through to the site.
  • CTR – in addition to volume, it’s critical that we target the RIGHT audience. We don’t want to cast too wide of a net and drive irrelevant volume to the site. In addition to strong volume metrics, we want to see a high CTR for each channel
  • Site Traffic – Like other channels, our goal with paid media is to drive an increase in traffic to the site. We want to see an increase in sessions, pages/sessions, and new users on the site.
  • Site Engagement – is the traffic that we are driving through paid spending time on the site, or are they bouncing immediately?
  • CPCs & CPMs – how much does it cost, on average, to drive users to our site? How much does it cost to reach our target audience?

If the goal is lead generation, our KPIs per channel shift to focus on actions that end users are taking on the site:

• Organic (Social, Search, PR):

  • Form Submissions: are users navigating to demo request or contact us form to gain more information?
  • Session to form submission rate: how often are users visiting the site proceeding to fill out a form? Typically, how often does a user visit the site before submitting a form?

• Paid Media: along with the KPIs in the Organic section, we also measure:

  • Cost/Conversion: On average, how much does it cost for us to drive a form submission? We will measure this against industry and paid channel benchmarks
  • Conversion Rate: How often are users converting once they click through to the site? How does this vary between brand and nonbranded campaigns/keywords?

Once we have established our goals, and therefore the key KPIs we want to monitor for our digital orchestration efforts, we can start to seamlessly track, monitor, update and optimize our paid campaigns and organic initiatives.

Our team leverages tools like Google Looker Studio to create real-time reports that consolidate data across all channels and touchpoints, allowing us to see 1) how our KPIs are trending per channel and 2) how our overall digital orchestration strategy is performing based on our primary goal.

Most importantly, our comprehensive reporting allows us to easily review our data, and apply updates to our strategy based on what we’re seeing. For example, if users are bouncing once they visit our campaign landing page, we should test different landing page variants. Does the copy align to our ad? Is the user experience intuitive? Should we add a lead form above the fold? There are countless tests we can implement, and the beauty is we can continue testing until we see the results we are looking to achieve!

In conclusion, when deploying a digital orchestration program, make sure you are aligned on the primary goal. Identify the KPIs that you want to measure and monitor, and consistently review those KPIs to ensure your digital orchestration strategy is performing to the best of its ability. Don’t be afraid to a/b test landing pages, messaging, CTAs, imagery, etc. As long as you never lose sight of your primary goal, you’ll be on track to achieve the KPIs you want to see.

Ready to take your marketing to the next level? Contact Bluetext to learn about our digital orchestration services and how this could be tailored to your business’ objectives.

 

 

In today’s digital age, marketing efforts have evolved and expanded to include various online channels and platforms. With the increased accessibility of technology and online tools, businesses now have an unprecedented opportunity to reach their target audience in more efficient and targeted ways. Sounds like music to any marketer’s ears, right? The challenge though lies in how to coordinate various channels and strategies into one cohesive song. This is where digital orchestration comes into play, a new methodology for managing multiple workstreams so that they complement, never compete.

Digital orchestration refers to the strategic coordination of various digital marketing channels, tools, and platforms to deliver a consistent and impactful message to the target audience. It involves leveraging technology to align marketing efforts and create a seamless customer experience across different touchpoints.

As practiced orchestration conductors, Bluetext explores the concept of digital orchestration in marketing to discuss its benefits, challenges, and best practices.

Benefits of Digital Orchestration

1. Consistency: Digital orchestration helps maintain a consistent brand identity and message across different channels. Consolidating efforts to a single team or agency partner can bring endless long-term benefits to your brand identity. Centralization of creative, campaign management and content creation ensures that customers receive a cohesive experience, whether they are interacting with a brand through social media, email campaigns, or website.
2. Efficiency: By efficiently managing marketing activities across various channels, businesses can optimize their resources and reduce wasteful spending. Rather than reporting on multiple campaign performances at different intervals, digital orchestration times all reporting to the same frequency within a single dashboard, so that businesses have full visibility into what is and isn’t working. Digital orchestration allows for a seamless flow of data, to ensure all efforts are targeted and effective.
3. Personalization: With the help of data analytics and customer profiling, digital orchestration enables marketers to deliver personalized content and offers to their target audience. With a clearer understanding customers’ preferences and behaviors, businesses can tailor their marketing messages to resonate with individual consumers, leading to higher engagement and conversion rates.
4. Measurability: Digital marketing offers robust analytics and tracking capabilities. Digital orchestration allows marketers to monitor and measure the effectiveness of each channel and campaign. The gaps in one channel can be filled by another, and pace media spend accordingly. in a method led by numbers, followed by experience, orchestration is a data-driven approach that enables informed decisions, optimized marketing strategies, and improved overall performance.

 

Challenges in Digital Orchestration

This all sounds promising, so why aren’t all organizations embracing this strategy? While digital orchestration brings significant benefits, it poses some challenges in management and resources, which can be overcome by an agency partner:

• Complexity: With the abundance of marketing channels and platforms available, managing and coordinating them effectively can be a daunting task. Marketers must invest time and effort in understanding various digital tools, staying updated with emerging trends, and developing a holistic strategy.
• Data Integration: One of the fundamental aspects of digital orchestration is integrating data from different sources to gain a comprehensive view of customers’ interactions. However, merging data from various channels and systems can be challenging due to compatibility issues and technical complexities. Hiring an agency with data integration and CRM experience is critical to success.

Best Practices for Digital Orchestration

To succeed in digital orchestration, digital marketers adopt the following methods and best practices:

1. Define a Clear Strategy: Start by setting clear goals and objectives. Define your target audience, key messaging, and desired outcomes. Develop a comprehensive strategy that aligns all marketing activities towards achieving these objectives.
2. Choose the Right Channels: Identify the most relevant channels for your business and target audience. Don’t try to be everywhere; instead, focus on the platforms that will yield the highest ROI. Understand your customers’ preferences and behavior to ensure your message reaches them effectively.
3. Integrate Data and Tools: Establish a centralized system where you can collate and analyze data from different channels. This will help you develop a unified view of your customers and make data-driven decisions. Invest in marketing automation tools that integrate with your data sources and enable seamless communication across channels.
4. Monitor and Optimize: Regularly monitor the performance of your marketing campaigns and channels. Leverage analytics and tracking tools to measure key metrics and identify areas for improvement. Use A/B testing to optimize your messaging, design, and targeting strategies.

In conclusion, digital orchestration in marketing is a powerful approach to leverage technology and align marketing efforts across various channels. By implementing a robust strategy and following best practices, businesses can create a seamless customer experience, boost engagement and conversion rates, and achieve their marketing goals in the digital landscape.

Ready to take your marketing to the next level? Contact Bluetext to learn about our digital orchestration services and how this could be tailored to your business’ objectives.

In the fast-paced world of modern marketing, orchestrating digital campaigns requires a diverse set of skills and expertise. Just like a symphony conductor brings together different musicians to create a harmonious masterpiece, digital marketing conductors play a pivotal role in coordinating various channels, strategies, and technologies to achieve marketing success. This blog post aims to shed light on the different types of conductors you might encounter in today’s marketing enterprises, each with its unique strengths and approaches to digital orchestration.

From the search maestro who commands the realm of pay-per-click advertising and search engine optimization to the social serenade conductor who creates captivating brand symphonies on social media platforms, there are specialized conductors for every aspect of digital marketing. The content virtuoso excels in crafting compelling and valuable content, while the automation maestra leverages technology to streamline processes and enhance efficiency. The experiential composer, on the other hand, creates immersive brand experiences that leave a lasting impact on the audience.

However, the ultimate conductor possesses a rare combination of superpowers from each specialized conductor. They possess the media mix prowess to seamlessly blend diverse marketing channels, the ability to rebalance resources and optimize campaigns across channels, and the holistic view to orchestrate synchronized touchpoints and deliver consistent messaging. This ideal conductor combines the best practices and strategies from each type, creating a marketing symphony that resonates with the audience, drives results, and takes your brand to new heights. Join us in exploring the world of digital marketing conductors and uncover the key qualities that make the ultimate conductor a force to be reckoned with.

Search Maestro

The Search Maestro is a digital marketing conductor who conducts symphonies of success using the search landscape. With brands like Google and Bing in their repertoire, they skillfully navigate the realm of pay-per-click advertising and search engine optimization (SEO). They meticulously research keywords, optimize landing pages, and fine-tune ad campaigns to ensure their audience finds them effortlessly. Utilizing analytics, they track search performance, measure conversions, and continuously refine their strategies for maximum impact.

Social Serenade

The Social Serenade conductor is a masterful orchestrator of social media platforms, enchanting audiences with brands like Facebook, Instagram, Twitter, Meta, TikTok, and Pinterest. They harmonize engaging content, captivating visuals, and strategic ad campaigns to create a captivating brand symphony across various social channels. Leveraging analytics, they gain insights into audience behavior, preferences, and trends, enabling them to refine their approach and create personalized experiences. Additionally, they embrace the power of micro-influencers to amplify brand messages and foster authentic connections with their target audience.

Content Virtuoso

The Content Virtuoso conductor is a maestro of compelling and valuable content. They compose blog posts, videos, infographics, and more, interweaving brands like Google and Bing to create a harmonious blend of information and creativity. By utilizing analytics tools, they track content performance, measure engagement, and gather valuable insights about their audience’s preferences. Leveraging personalization techniques, they deliver tailored content experiences that resonate deeply with their audience. Furthermore, they understand the power of short-form and 15×9 video strategies to captivate attention in a fast-paced digital landscape.

Automation Maestro

The Automation Maestro conductor is a wizard in orchestrating efficient marketing workflows. They seamlessly integrate automation tools and platforms like HubSpot and Marketo to orchestrate personalized, timely interactions with their audience. By utilizing analytics, they gain deep insights into customer behavior, allowing them to automate lead nurturing, email marketing, and personalized campaigns. They leverage account-based marketing strategies to target high-value accounts and enhance customer experiences throughout their journey. Their expertise lies in utilizing data-driven insights to optimize their automation processes continually.

Experiential Composer

The Experiential Composer conductor is a visionary in creating immersive brand experiences. They compose multisensory journeys that incorporate digital touchpoints with offline interactions, utilizing platforms like Google, Bing, Facebook, Instagram, and Pinterest. They understand the power of personalization and leverage analytics to craft tailored experiences that resonate deeply with their audience. By harnessing the influence of micro-influencers, they amplify their brand’s reach and foster authentic connections. Their strategy includes capturing attention through short-form content, utilizing platforms like YouTube Shorts, and leveraging the emotional impact of 15×9 videos.

Throughout all these personas, analytics plays a crucial role. By utilizing analytics tools and platforms, they gain valuable insights into campaign performance, audience behavior, and content effectiveness. These insights inform their decision-making process, allowing them to optimize their strategies, refine targeting, and enhance overall marketing orchestration.

The digital marketing conductors described above each excel in their respective domains, showcasing their expertise in search, social media, content, automation, and experiential marketing. However, the ultimate conductor surpasses them all by demonstrating mastery in the media mix, rebalancing, cross-channel optimization, and a holistic approach to orchestration.

The Ultimate Prodigy

The ultimate prodigy conductor is a virtuoso in the media mix, seamlessly blending different marketing channels and mediums to create a harmonious symphony of marketing efforts. They understand that no single channel can achieve optimal results on its own, and thus they skillfully combine the power of search, social media, content, automation, and experiential marketing to create a cohesive and impactful strategy.

Moreover, this conductor possesses a keen sense of rebalancing, continuously monitoring and adjusting the allocation of resources across various channels based on performance and changing market dynamics. They have a deep understanding of the importance of staying agile and adaptable, redistributing budgets, and optimizing efforts to maximize ROI and overall marketing effectiveness.

Cross-channel optimization is at the core of the ultimate conductor’s approach. They understand that each channel has its unique strengths, audience preferences, and engagement patterns. By utilizing analytics and data-driven insights, they orchestrate campaigns that deliver consistent messaging, seamless customer experiences, and synchronized touchpoints across channels. This conductor ensures that each channel complements and reinforces the others, resulting in a cohesive brand presence and enhanced customer journey.

Lastly, this conductor possesses a comprehensive view of the marketing landscape and actively seeks out innovative and emerging channels and strategies. They stay updated on industry trends, technological advancements, and consumer behavior shifts. By being forward-thinking and open to experimentation, they embrace new opportunities to connect with their audience and adapt their orchestration approach accordingly.

In summary, while the individual conductors excel in their specialized domains, the ultimate conductor goes beyond by excelling in the media mix, rebalancing, cross-channel optimization, and maintaining a comprehensive perspective of the entire marketing ecosystem. Their ability to synchronize and harmonize diverse marketing channels enables them to create an impactful and cohesive brand presence, deliver personalized experiences, and achieve exceptional results.

Want to learn more about the conductors operating in your enterprise? Contact us today.

Transitioning or just learning to use Google Analytics 4 (GA4) can be a daunting task, especially amongst all the other work and priorities for a business. That said, with the July changeover date quickly approaching, getting comfortable with these tools will be essential for any marketer or website owner to avoid a nasty surprise when Universal Analytics stops collecting data later this year. There’s a lot changing, and even more to come as the platform evolves. Check out Bluetext’s guide to the differences, similarities and how best to implement. 

Thankfully in 2023, there are now several ways to learn more about Google Analytics 4 (GA4). Here are several resources the Bluetext team has found helpful in gaining knowledge & certifications:

Google Analytics Help Center: Being the authoritative voice in GA4 documentation, the Google Analytics Help Center is an unsurprisingly great place to start. It provides detailed information on how to set up and use GA4, as well as best practices for tracking user behavior and interpreting your data. While at times the language may be dense and often lacking examples, the Help Center should nonetheless be the first destination for any GA4-related inquiry. However, treating it like a cover-to-cover read would be ill-advised, the documentation is simply too dense for that kind of approach.

Skillshop Google Analytics Courses: Google has partnered with the online learning platform Skillshop to offer free courses on a wide range of analytics and measurement topics, including GA4. The best part of the Skillshop courses is they offer a wide variety of courses suitable for any engagement and knowledge level, from the absolute beginner to the seasoned analytics expert. The GA4 Fundamentals course (“Discover the Next Generation of Google Analytics”) is a great place to start if you’re new to the platform, while certification is a great goal for marketers who deal with analytics daily. Being an official Google partner will give you confidence that the knowledge you attain will be relevant for years to come.

Google Blogs and articles: There are many blogs and articles that cover GA4 and provide tips and best practices for using the platform. Unlike the official documentation in the Help Center, many of these blogs leverage real-world case studies to offer a more handheld, realistic experience of implementing and troubleshooting GA4. Some good places to start include the official Google Analytics blog, Analytics Mania (which offer some of the most in-depth tutorials), and Simo Ahava’s blog, which offers a great high-level overlook of the newest features within GA4.

Official GA4 Community: Joining Google Analytics community is another great way to learn about GA4. Here you can find many experienced users and experts, who are happy to help and share their knowledge. The massive size of this forum means that it is quite likely some other individual has run into similar (if not the same) roadblocks and needed a workaround. Topics are also helpfully gathered into relevant topic tags, like “Implementation” and “Reporting”.

It’s worth mentioning that GA4 is relatively new, so many resources and best practices are still evolving and being developed, so it’s important to stay up to date with the latest developments in the GA4 space. While these resources are among the best as of January 2023, the speed at which GA4 develops may also bring about newer communities and information sources that can and will supersede the resources listed today.

If you need help or consulting regarding GA4 and you couldn’t find a solution through these resources alone, contact Bluetext about our GA4 consultation and implementation services. Bluetext’s project management team takes pride in staying up to date on the latest certifications, including GA4, to support their client’s needs.

A Leading Google Analytics Agency

Bluetext is a leading Google Analytics agency with clients across the US and worldwide. We help companies of all sizes understand what their users are doing so they can be where their customers are. Whether you need help migrating to GA4 or tracking keywords on organic search, our team of strategists can help you optimize your digital presence to help you achieve your marketing goals.

You’ve heard the rumblings, accepted the cookie banners and been warned by that one friend who swears by Duck, Duck, Go that privacy laws were coming…but is now finally the time? Over the past year state legislatures have introduced an array of comprehensive data privacy bills, successfully passed by both Connecticut and Utah. As of 2023 these two states will join California, Virginia and Nevada as the five privacy protectorates with enforceable data privacy regulations in effect as soon as January 1st. As 2022 winds down to a close, many businesses are scrambling to assess whether these laws apply to them, and if so how to comply by this year’s ticking clock deadlines. Bluetext is no stranger to data privacy, as we are well versed in the variety of cookies and tracking techniques used across websites and relied upon by the digital-aged marketers. So let’s break down what this legislation means, who it applies to and more importantly how you can comply. 

First, let’s dispel some legal myths and legends. You have all probably heard of GDPR (General Data Protection Regulation), which is the EU’s extensive data privacy protection program, which defines a set of laws enforced universally across all European Union nations. So who do these laws apply to? How does it impact American companies? The impact is much more significant than one would think, because GDPR applies to both companies within the EU and any company offering services or tracking behaviors of individuals within the EU. So if your company is already complying with GDPR guidelines, you’ve got a great head start to 2023 updates.  

So does the United States have equivalent laws?

Short answer: no, long answer: yes. Here’s why: European and American philosophy around privacy and individual’s rights are very different. While the European legislature honors an individual’s right to privacy as a basic human right, the American Constitution leaves these topics purposely vague and open to state wide interpretation. But as digital behaviors are becoming more visible and accessible than ever before, many states are taking the cue from the EU to establish privacy laws of their own. Most recently Connecticut and Utah joined California, Colorado, and Virginia, to create a complex patchwork of state privacy laws, with fast approving compliance deadlines of January 1st, 2023. 

What’s new in 2023? 

Here are the recently enacted laws & upcoming deadlines: 

Effective January 1st, 2023:

• California Privacy Rights Act 
•  Virginia Consumer Data Protection Act

Effective July 1st, 2023:

•  Connecticut’s Act Concerning Personal Data Privacy and Online Monitoring 
• Colorado Privacy Act 

Effective December 31st, 2023 

•  Utah Consumer Privacy Act 

California Privacy Rights Act (CPRA) – Effective Jan 1, 2023

The new CPRA amends the previous California privacy law to expand beyond the right to privacy notice, deletion of data and opt out of selling data. The new provisions include rights to:

• Correct their data
• Opt out of sharing their data for targeted advertising
• Port their data
• Limit the use and disclosure of sensitive personal information

The most significant impact to the digital marketing industry is expanded opt-out provisions. California consumers could already opt out of the sale of their data. But starting in 2023, consumers will now be able to opt out of the sharing of their data. This significantly clamps down on marketers ability to serve up cross behavioral advertising, or targeted advertising, as this hinges on the aggregation of user’s behavioral data across multiple platforms and contexts to serve a targeted ad.  Businesses will need to post links on their website so consumers can opt out of both the selling and sharing of their data. 

The new law also includes some other critical changes that businesses must comply with: 

• Equivalent rights to employees and business contacts the same rights as any other California resident
• Expanded look-back period for businesses responding to data requests in California beyond the previous twelve months (which was the look-back period under the CCPA) (for any personal information processed on or after January 1, 2022)
• Regularly submitted Data Protection Assessments,  known as “risk assessments,” which will need to weigh the benefits and risks to various audiences with the goal of restricting processing if the risks to the consumer outweigh the benefits to all stakeholders

These updates will be applicable to any companies (regardless of HQ state) which:

• Process the data of 100,000+ California residents OR
• 50% of their business revenue is derived from the sale/sharing of California residents’ personal data OR
• Have $25 million+ worldwide revenue

Virginia Consumer Data Protection Act (VCDPA) – Effective Jan 1, 2023

Compliance with Virginia’s privacy law is generally broad and a bit simpler for businesses than the CCPA; however, it is stricter on a few key issues. Like the CCPR, the law protects six main tenants of data privacy: the right to access, opt-out, correct, delete appeal and portability. But some key differences include exemption of all organizations subject to HIPAA or Gramm–Leach–Bliley laws, as well as non-profits and higher education institutes (while exempt from VCDPA, strict requirements do apply).  Virginia’s law also excludes protection of employee personal data businesses collect and process under the law’s applicability. The sale of personal information is more tightly defined as “the exchange of personal data for monetary consideration by the controller to a third party.” Monetary consideration is the key phrase which the California equivalent CPRA lacks. 

Virginia’s privacy law applies to any business which:

• Control or process the personal data of 100,000 or more Virginia residents in a calendar year
• Control or process the personal data of 25,000 or more Virginians and derive over 50% of gross revenue from the sale of personal data

Starting on Jan, 1 2023 fines for violation can be up to $7,500 per violation (plus attorney fees). There is a 30-day cure period for businesses to fix any violations. 

How Should Digital Marketers Prepare?

With the new year quickly approaching, many businesses are scrambling to determine if these new laws apply to them, and if so how they can comply. For businesses nationwide, compliance means increasing the transparency of their data collection process, not necessarily the complete elimination of these practices. Online web users need to be presented with cookies and tracking notices at the very start of their digital interactions, and given a clear opportunity to opt-out if they desire. Bluetext can help you implement all of the right tracking technology, collection settings and front-end user notices to make your business compliant with the changing privacy landscape. And even if you’re not yet applicable to the CPRA or VCDPA, regulations are only expected to rise. Over time more and more states are expected to get on board with recent data privacy protections with the goal of setting a universal expectation of ethical data collection practices within the United States. Bluetext’s recommendation? Regardless of whether 2023 privacy laws are applicable for your business, you may want to get ahead of the curve and implement smart, ethical and compliant practices across your website. Contact us today to learn how we can help.

Maybe you’ve seen one of those large banners across your Google Analytics property: “Universal Analytics will no longer process new data in standard properties beginning July 1st, 2023. Prepare now by setting up and switching over to a Google Analytics 4 property.” Seems problematic, right? Such a warning rings an alarm and raises several good questions to digital marketers, including: What is GA4? Should I switch now? Why is Google making me change? How do I switch? Will I still be able to access my data from previous years? If your mind is buzzing with these questions about your marketing analytics data you’re not alone. Luckily Bluetext has done its research and is here to answer some frequently asked questions and quell any lingering fears over this transition. This article will empower you to make an informed decision about Google Analytics 4.

Schedule a consultation today.

What are Universal Analytics and Google Analytics 4?

Universal Analytics (UA) is Google’s third iteration of its popular web analytics service. If you’ve logged on to Google Analytics in the past decade, you were more likely than not using UA. When UA launched in 2012, it was quite a technological leap, adding advanced features in cross-platform tracking and custom dimensions. It shaped Google Analytics from simply being a page view tracking platform to a robust data reporting and attribution tool that could compete against some of the largest web-oriented business intelligence platforms, like Tealium. Most importantly, Google provided nearly the whole feature set free of charge.

Google Analytics 4 (GA4) is simply Google’s newest iteration – think of it as a new generation of analytics technologies. The web has transformed significantly since the early 2010s, and Google is merely re-platforming analytics to match today’s realities. GA4 launched in 2019 to little fanfare but only recently gained significant traction in March of this year due to Google’s landmark announcement that GA4 will be the only analytics service it supports in 2023.

Why is Google Switching to Google Analytics 4 and Ending Support for Universal Analytics?

This is a complex question – with some good answers that Google will give you and some answers you’ll need to read between the lines to get. Google’s official statement is that GA4 better reflects the modern web. UA did a woeful job reporting on non-webpage-based metrics, such as those from web apps. It was also cumbersome if your reporting needs didn’t precisely match those of a traditional website experience – e.g., single-page or non-linear web apps. GA4 is more customizable and reflects modern data collection and attribution processes better.

The underlying message here, though, is that of data privacy. Since UA launched nearly ten years ago, fundamental shifts have occurred over how people and the law treat data privacy on the web. Think of Edward Snowden, GDPR, and the countless data breaches over the last decade. At its core, Google realizes that this enormous cache of web data collected from millions of websites, even if not strictly Personally Identifiable Information (PII), is a huge security risk to the company. GA4 is an attempt to offset some of that risk, either removing entirely or at least offloading it to individual companies. GA4’s data collection methods are more anonymized, and data retention is limited to 14 months. Overall, this is a calculated move by Google to push its analytics customers to use tools that won’t put Google in hot water.

What’s similar between Google Analytics 4 and Universal Analytics? What’s different?

While the actual end-user experience may look starkly dissimilar, the foundation remains the same. GA4 will remain an incredibly flexible web analytics platform suitable for most websites today – regardless of whether it’s a personal blog, an online retailer, or a corporate website. Most day-to-day tasks like page view tracking, user attribution, and measuring bounce rates will remain the same. GA4 merely stores these metrics and measurements in alternative locations.

That isn’t to say everything is identical. The significant differences you’ll notice every day are rooted in the architectural shift in hit types. UA treated things like page views, events, and e-commerce tracking as separate entities or “hit types.” GA4, on the other hand, treats them all as “events”. Any tracking item will now be an event: resource downloads, page scroll, form submits. Google is thus simplifying the old event architecture by putting everything on the same level – everything is an event with associated customizable event parameters.

For example, under UA, a resource download event might have looked something like this:

• Event Category: Downloads
  • Event Action: Resource Download
    • Event Label: resource_file_name.doc

Note that regardless of whether it was necessary, Events always took on this three-stage hierarchy. GA4 removes this rigid hierarchy. Instead of having the arbitrary “Event Action” and “Event Category” dimensions, GA4 lets one create as many custom event parameters as necessary to communicate an event’s nature fully. GA4 can track the event instead as:

• Event: Download
  • Download Type: Resource
  • File Name: resource_file_name.doc

Sessions are also changing. By default, UA defined the end of a session by identifying 30 minutes of inactivity since the last event. GA4 measures the period between the first and last events in a session. GA4 also doesn’t create a new session when a user’s campaign parameters are changed. The major takeaway of these changes is that session numbers will likely be lower in GA4 than in UA.  

Aside from these two critical areas, there are many other minor changes. While lesser in scope, these changes may affect your reporting, depending on what kind of features you currently rely upon regularly. For example, customizable views for properties are going away in GA4. If you depend on different views, you’ll likely have to experiment with custom audience building to replicate the reporting. As mentioned before, GA4 will also only store data from the previous 14 months.

Documenting every change is beyond the scope of this blog post. If interested in getting into the nitty-gritty, read through Google’s documentation on the significant changes. 

Do I Need to Switch to Google Analytics 4?

Google states that no further data will be processed after July 1st, 2023 (Customers of 360 Universal Analytics get a small extension to October 1st, 2023). While Google may extend to a further date, make no mistake, Universal Analytics will eventually be completely deprecated. If your business relies on web analytics in any form, you need to start planning soon on what your migration plan looks like – hopefully well before July of next year.

How Can I Switch to Google Analytics 4?

For most websites, merely enabling dual tracking will be sufficient. Google has made an easy setup wizard for GA4. To access it, go to the admin panel for your UA property and click the “GA4 Setup Assistant” link. You can follow Google’s instructions here, but within a few clicks, you’ll have a tracking setup that collects both UA and GA4 data. You’ll already have nearly a year’s worth of GA4 data to review once UA goes offline next year. As noted previously, be aware that no historical data will be present in GA4, even if you use this wizard. That said, it will give an excellent basis of comparison to see the reporting differences, especially as you can compare each month between GA4 and UA up until the cutoff date.

Custom events and e-commerce will require a more personalized and custom approach. We’ll cover these in future guides here at Bluetext, but for now, you can consult Google’s guides on the matter here.

I hope this guide relieved some worries and cleared up some unknowns regarding Universal Analytics and GA4. There’s a lot to cover about GA4, and this guide only covers the surface. If you have any further questions about UA4 and GA4, be it migrating data, specific differences, or a transition plan, contact us to learn more about Bluetext’s analytics capabilities. 

When strategizing and creating the UX of a B2B website, making informed and data-driven decisions can make or break the impact of your site. Getting the user to your site is the first step, but once they have arrived, your content and user experience are the only things standing between a standalone visit and a conversion. 

Conversion Rate Optimization (CRO) is the process of strategically enhancing your website to grow conversions. Depending on your business, this could mean a variety of different things. A conversion is defined as the completion of the desired goal, and we all know goals are never one size fits all. A goal could be a form completion, direct product purchase, a resource download, or event registration. For most B2B businesses, lead generation is the top goal. This means any action on your website in which a user demonstrates interest and provides their information is a conversion.  The importance of content and UX in terms of CRO cannot be overstated, and tools like A/B and multivariate testing can be leveraged to ensure all website elements are optimized for lead generation.

Types of Testing

A/B testing allows you to test the impact of one specific variable (for example, CTA button placement, CTA copy, page heading copy) to determine the most effective version of the page content and user experience. It analyzes user action on the variable page (version B) against the control page (version A) and ideally results in statistically significant insights. 

Multivariate testing, on the other hand, tests multiple pages and content variables against the control page. While A/B testing gives insight into the effect of variables on an individual basis, multivariate testing reveals the collective impact of those variables and how they work together in one page design against another.

Multi-page funnel testing is similar to the aforementioned test types, however rather than testing variables on multiple versions of just one page, multi-page testing evaluates the impact of variables across the full user journey. This is helpful information, specifically when it comes to lead generation. Finding the ideal user experience and user journey across multiple pages and having the ability to analyze user actions from top of funnel activity to conversion allows you to make the most informed and well-strategized decisions when it comes to page content. If increased conversion rates are your goal, you want to be able to set yourself up for success with a data-supported UX.

How to Conduct A/B and Multivariate Testing

It is highly recommended that you use a CRO tool (Google Optimize, for example) to conduct user testing to avoid any SEO issues that may be caused by just creating multiple pages with specified variables in your CMS and evaluating the results in Google Analytics. Using the right tool will not only help to ensure you don’t negatively impact SEO but will also allow you to differentiate results and insights that are statistically significant from those that occur by chance. 

Our Tips for Split Test Execution:

• Determine the specific question you want the test to answer and form a hypothesis – An example of that question may be: Why are users not clicking the CTA on our product page? Your subsequent hypothesis will inform the type of testing you should conduct as well as the variables you should examine. 
• Form a hypothesis – If your hypothesis to that question is “Users are not clicking the CTA because it does not visually stand out on the page.” The variable you could then analyze via an A/B test is making that CTA button a bolder, more eye-catching color on-page version B.
• Make sure you are using the right tools – accuracy and reliability are crucial when venturing into user testing. Setting up your test to yield clear and statistically significant results is the first and most important step in testing and CRO. Without establishing that foundation, you can end up with data that doesn’t tell you anything about user patterns but rather just a collection of events that occur by chance.

Consulting a B2B marketing analytics and intelligence company like Bluetext to guide you through strategizing and testing the many variables that come with creating a website. Reach out to learn how Bluetext can support your organization. 

When it comes to digital marketing analytics and tracking, there’s a clear winner of the worldwide popularity contest. With use on over 50 million sites, Google Analytics is the most popular tracking and analytics platform available –and for good reason. With detailed insights and reports, Google Analytics gives marketers a comprehensive look at how effective their website and/or application is as a marketing tool. As a DC marketing analytics company, Bluetext has worked with countless brands to set up their Google Analytics and make use of its insights. Along the way, we’ve learned many lessons from best practices to little-known tips and tricks. In the setup process, a key step is properly defining and deploying goals in your Google Analytics instance to better report on conversion actions. As a dc marketing analytics company, we know that defining these goals is a foundational aspect of any analytics and attribution plan, so we’ve outlined the fundamentals of Google Analytics goals below.

How Do Google Analytics Goals Work?

The beauty of Google Analytics is that it’s never a one-trick pony, or built for a specific type of business. The analytics platform is highly adaptable to any company’s business goals and creates custom dashboards to visualize your specific objectives. Google Analytics goals are uniquely customizable and can track many different actions, from specific page views, how long users stay on your site or application, form submissions, and more. Goals, additionally, can have a monetary value assigned to them, which allows you to track general ROI, ROAS, and countless other marketing metrics. The goal and conversion data computed by Google Analytics also allows you to define a series of reports to dive deeper into your website and paid marketing metrics. The chart below helps further define the four-goal types in Google Analytics:

How Can I Start And Be Smart About Their Goals? 

If you aren’t tracking explicit conversions yet, Google’s “Smart Goals” are a simple way to help optimize your performance. Smart goals were developed by Google as a way for marketers to track the most engaged sessions on their website. With smart bidding, Google uses machine learning to identify and examine dozens of intent signals about your website sessions, assign each session a score, and determine the sessions that would be most likely to convert. While smart goals can be great for many reasons, there are limitations. For example, smart goals are not customizable, they are currently only available for websites (not applications), and they are not available for websites that receive more than 1 million hits per day. It’s like turning on autopilot for your tracking, great for a period of time to be a little more hands-off and let algorithms do the work, but eventually, you will want to drill down and focus on converting potential prospects. With these limitations in mind, we recommend working with a marketing analytics company, like Bluetext, to ensure you are able to track explicit conversions, making your data more valuable and accurate.

What Are Best Practices For Setting Up Goals?

When setting up your goals, consider these best practices:

• Give each goal a unique and descriptive name. Especially when your marketing analytics becomes more robust over time it pays off to be organized from the start. 
• When possible, assign a goal value to help monetize and evaluate your conversions. You can also use a number scale to assign importance to your goals (low-value = 1 and high value = 10) if you are unable to assign a monetary value.
• If you ever need to change goals, keep track of when and what you did. Goals are not applied to historical data, so changing one will change conversion data from the point of the change.
• Before pushing your goals to the live environment, ensure you use Google Analytics’ “Verify this Goal” feature to see how the goal would have converted over the last seven days.

Setting up goals in google analytics can be frustrating and time-consuming. The work it takes to set up google analytics goals, however, is worth the time investment. Working with a marketing analytics company can be a great way to effectively implement goals and reduce the amount of time needed to do so.

Interested in working with a marketing analytics company to ensure your Google Analytics goals are effective and properly set up? Contact us here!

62 seconds. That’s the average amount of time a user will spend on a website before hopping to another page. 62 seconds for your website to show off all your company has to offer. 62 seconds for you to create a spark of interest that will keep your customer’s cursor away from the dreaded back button. The attention span of modern internet users is a fickle thing, dashing between emails, articles, quick searches, and more. So when you have only a little over a minute to hook a viewer, you better make every second count. A beautiful landing page can grab a viewer’s attention, but a strategically crafted landing page will keep them there. Below are some tips that top digital marketing & website design agencies use to hold the attention of your audience when they land on your site.

Helping Your Users Take Action with Interaction

A favorite UX design practice to encourage digital engagement is the use of interactive elements. This elevates the user experience from passive observer to a participant (referring to any degree of interactivity) on your landing page. When inviting users to interact with content, UX designers tread a fine line between doing too little and asking too much from their audience. Subtle elements such as eye-catching hover states and scroll-initiated animations are one way to get the user involved and create interesting effects based on their cursor movement or scroll. The logic behind these interactive elements is basic psychology — rewarding the user for viewing your content or scrolling encourages them to continue this action. Once visual interest is sparked, the user is more likely to continue scrolling on-page to view content and eventually reach a lead generation form. 

Lending Your Users a Hand with Custom Cursors

Another top trend in interactive content is custom cursors. Brands are beginning to implement custom cursor shapes and styles, and even animations triggered by placement on-page. One of Bluetext’s favorite examples of interactive landing pages is Asimily, a page with several subtle interactive elements, including new content triggered on scroll, animated hover states, and typography motion. 

Animations That Keep Your Audience Still

Animation is also a powerful tool to capture and retain attention, with elements like looped animations ensuring that a user catches an effect and can continue to watch it. Animated promotional videos can also be leveraged into powerful lead generation tools. Videos are quite effective for generating leads because they present a simplified version of your offering, and are far more engaging, and require less effort than reading an article. Animations are a great way to convey key information more efficiently and effectively on what your brand has to offer. 

Take the Lead with Your Landing Page Strategy 

Ultimately, these little changes can make a big difference in converting prospective customers into solid leads. There are many other ways to increase leads to supplement interactive elements. Targeting by channel, limiting navigation, including a clear call to action, and communicating key insights clearly all contribute to a more impactful strategy. Aggregating strong messaging, website design, and user experience best practices can enhance conversion rates on landing pages. Need help achieving better leads? Bluetext is here to bring stronger leads to your company through exceptional content and design. 

In true Google fashion, Google Ads is changing the way you can advertise again. Previously, you were able to create Expanded Text Ads (ETAs), but beginning June 30, 2022, all of your standard search campaign ads will need to include at least one Responsive Search Ad (RSA) per ad group. The good news is this can improve your search campaign’s performance if managed correctly. And at least for now, ETAs are not fully leaving. In fact, Google even recommends having two ETAs along with an RSA for each ad group. Diversifying your ad groups sounds great in theory, so maybe Google is doing digital marketers a favor. Nevertheless, change is change, even in the most advantageous versions. So let’s break down why including RSAs can help your business achieve campaign objectives. 

First, What Are RSAs? 

RSAs could be considered within the next-generation tech wave of AI marketing, almost like a self-driving car for your search campaigns. Responsive search ads let you create an ad that adapts to show more text—and more relevant messages—to your customers. Enter multiple headlines and descriptions when creating a responsive search ad, and over time, Google Ads will automatically test different combinations and learn which combinations perform best. 

How do RSAs differ from ETAs?

One of the key differences between ETAs and RSAs is that RSAs are more dynamic. Rather than creating multiple ads for different users, now you can create a single RSA with various headlines and descriptions, then Google will automatically tailor the ad to fit the user’s needs. RSAs allow you to set up to 15 different headlines and up to 4 different descriptions. The drawback to this new method is that you can’t preview the exact combination of text users will see, so you need to ensure your headlines and descriptions can all work together. But more on that later! 

While ETAs give you more direct control over your ads, they also require you to update them more frequently to remain relevant. RSAs however require fewer updates since they can provide fresh combinations of headlines and descriptions to users on each visit. This ensures your ad copy doesn’t go stale and can match up top-performing headlines to the potential customers. The tradeoff for this benefit is that RSAs typically take longer to set up, as they require more thought initially. 

So how can you prepare?

One of the things you can start doing is experimenting with RSAs for testing purposes. Meaning, you should continue creating your ETAs for now, but supplement them with RSAs to get the hang of the upcoming change. This combined approach allows you to experiment with your optimal ad copy while also leveraging Google’s machine learning insights. Beyond that, you can experiment with pinning headlines in your RSAs. This gives you similar control of your ads to ETAs by ensuring specific copy appears in the first, second, or third position of your headlines.

Machine Learning-Based Recommendations 

Google’s shift towards RSAs is pushing advertisers to rely on Google’s machine learning algorithm more and more. A benefit of this change is more relevant recommendations for your account’s performance. While these recommendations can help you discover new relevant features and improve your bidding strategy, an experienced digital marketing agency such as Bluetext can help steer your campaign to success.

Ongoing Performance Monitoring and Improvements

While the recommendations page can assist you in finding some trends based on historical data, you’ll still need valuable data to base those decisions on. That’s why any good campaign should utilize ad variants to test different messages. That way your historical data can reflect a range of ad variants and you can determine which combinations work best. This also allows you to determine the best way to tweak each ad for ongoing performance optimization. 

When it comes to these ongoing performance-based adjustments, you should do your due diligence in checking the data. But data is data, without proper interpretation of insights, there are no actionable changes to truly optimize your ad spend. That’s where digital marketing expertise can make a difference. Bluetext’s search campaign experts are skilled at sifting through marketing data to identify trends and recommend areas for improvement. Want to learn more about how Bluetext can help your ad campaigns thrive? Get in touch with us here.