Leading digital marketing agencies like Bluetext work in social media everyday for both our clients, and we see firsthand the social media trends that impact the market. The reality is that social media evolves more quickly than any brand could realistically keep pace with.
It wasn’t that long ago that Twitter, for example, was the hottest property in the market and enjoyed the fruits of a successful IPO. Two years later, its share price has plummeted because marketers haven’t been able to figure out how to use it to drive brand awareness, loyalty and revenue. As it has become the pulpit of choice for politicians, sports figures and entertainers, brands have struggled with the character and video limitations and are moving on to other platforms to build engagement with their target audiences.
This is a long way of showing that understanding social media trends is important to an effective and successful social media program. Here, then, are five trends to watch in 2017 to keep your social media campaign on track:
- Fads can make for great content, but you need to move fast. Remember Planking? Hard to believe that was nearly three years ago. More recently, the current fad was the Mannequin Challenge. The shelf live of both of these was a matter of two or three months. If you think a fad will provide good social media fodder for your brand, by all means go for it. Just do it asap, because the it won’t be popular for long.
- The value of Social Media to marketers is continuing to expand, if done right. It’s no longer just about building a brand, but is now being used not only for customer engagement, but for brand recognition, customer service, and driving sales. We leverage tools like boosted posts and retargeting as a key element in lead generation.
- Social Platforms are getting sophisticated – and expensive. Social media companies have seen the green from marketers, and are building in some very sophisticated tools to take advantage of their growing audiences and the insights and information they have on them. At the same time, it’s now harder to have content go viral and to get an organic boost, due to the competition for attention and the algorithms that platforms are deploying. As a result, boosted and paid campaigns are becoming the norm.
- Video’s influence will become even stronger. Video content as a driver of social media engagement is only getting more entrenched. Don’t fight this trend. Use video as much as you can, as long as it’s content that is interesting, relevant and delivers value. If it’s clever or fun, even better.
- “Immersive” will continue to be the goal. Bringing your target audiences along for the ride is more effective than ever as a marketing and sales tool. SnapChat and Instagram are going to town on this trend with their “Stories” capabilities. Digital Briefing Centers and virtual reality will continue to be popular. Don’t just tell them, take them on the journey.
Want to learn more about how your brand can employ these 2017 social media trends to drive your marketing goals? Bluetext would be more than happy to help.
Many enterprise companies and organizations have marketing programs to talk about their products and services with their customers, and rely on those types of product marketing assets to reach their target audiences. That information is important, but it’s missing an essential element in the customer journey—developing a connection with the audience that will last beyond the one transaction.
Digital marketing firms know that building a strong customer relationship is as much about storytelling as it about the product or service. At Bluetext, we work with our clients to develop more than just a story they can tell. We want our clients to elevate that narrative to what we call a Signature Story.
What’s the difference?
A story as most of us understand it is pretty formulaic. It has a beginning, middle and end, and uses facts and anecdotes to paint a picture of the value that a brand is bringing to the market and its customers. We often recommend that our clients change up the order of the narrative, starting with a strong conclusion, placing proof points and examples in the middle, and ending by reinforcing that conclusion. But to take it up another notch and become a central ingredient for the brand, a Signature Story is needed.
Put simply, a Signature Story is a narrative that includes a strategic message and allows a company or organization to grow by enhancing its brand promise, its customer relationships, its business strategy and the strengths of its organization. It should be authentic and intriguing in order to grab attention, and tell a story that quickly and succinctly elevates the brand in the eyes of the target audience. It should be thought-provoking, interesting, entertaining if possible, and should paint a compelling picture in the eye of the customer. Finally, it must be authentic in the sense that it must ring true to brand and not be viewed simply as a marketing ploy. It doesn’t need to be entirely based on facts, but it must be in the spirit of a true story.
Signature stories are critical assets, can provide inspiration and insight both inside and outside of the organization, and can be leveraged over time. The challenge is to identify that core story, and to make it a part of the marketing mix.
A strong example of a Signature Story is the clothing retailer Nordstrom, known for its exceptional customer service and commitment to making it right by the client. As the story goes, a secret shopper in the employ of the parent company visited a Nordstrom store that had previously been on the same location as a store that also sold tires. The secret shopper appeared with a used tire and asked to return it for a refund to the now Nordstrom store. The sales clerk, after perhaps a moment of hesitation, took the tire and provided a refund. The clerk knew that Nordstrom’s reputation for service was the most important element of the brand, and out-weighed the obvious fact that the tire didn’t come from that store.
More important is that it reflects Nordstrom’s key values in a compelling and thought-provoking way, and strengthens is brand values.
Or consider L.L. Bean, the iconic outdoor equipment manufacturer in Maine with a long and colorful history. As told in an article in Brand Quarterly earlier this year, L.L. Bean could be content to portray its culture just by talking about its high-quality merchandise. But, “stating such facts is unlikely to create interest, credibility or even a connection to L.L. Bean.”
Instead, the company tells the story of its founder, Leon L. Bean, an avid outdoorsman, who returned from a hunting trip in 1912 disgruntled because of his cold, wet feet. Undaunted, he developed a new boot by stitching lightweight leather tops to waterproof rubber bottoms. He found that his new design worked so well he offered them for sale via mail order, sending out notices to lists of Maine hunting license holders.
But here’s where this tale becomes a Signature Story: After discovering that most of the first 100 pairs sold had a stitching problem and leaked, L.L. Bean refunded the customers’ money despite the fact that it almost sent him into bankruptcy. He then went about fixing the process so that future boots were indeed watertight. This story communicates the L.L. Bean brand value fare more effectively than simply talking about its quality in a vacuum.
Here are the elements of a Signature Story:
The Message Must Link to the Brand. It should speak to the customer relationship and the business strategy, and it should enhance the brand’s visibility, image, personality, relevance, and/or value proposition.
It Should be Intriguing and Provocative. Elements to consider include some combination of thought-provoking, novel, provocative, interesting, informative, newsworthy, or entertaining to the audience.
Authenticity is Essential. Key audiences cannot perceive the story to be phony, contrived, or a transparent selling effort, and there should be services and programs to back up the main message.
It Should Draw in the Audience. If the story is interesting and engaging, it is more likely to result in an emotional connection and response by the customer.
The world has changed dramatically with social media. Businesses are following suit. Salesforce found that 70 percent of brands are increasing their social media spend this coming year.
Social media isn’t just an alternative to traditional media—it’s turning the traditional model on its head. Since the beginning of the modern era, consumers made purchasing decisions based on the advertisements that they saw or heard. Today, it’s easier to connect with other consumers via social media and make better purchasing decisions by learning about their experiences with a product or service.
People expect brands to talk with them rather than at them. They no longer want brands that merely sell to them, but rather they prefer brands to entertain and inform them. In this new paradigm, influencers are a force to be reckoned with. Brands can strategically partner with the right personalities to spark organic conversations and seduce their followers.
Simply having even one influencer share your content across their social platforms can result in a huge surge in social reach and engagement. But how can we get an influencer to share our content to their large and loyal following?
In this Bluetext ebook, we frame out 6 ways to get influencers to share your content to their large and juicy audiences.
As we have written many times, including on the Google “Hummingbird” release and “Mobilegeddon,” search engine optimization is a never-ending game of cat and mouse. The mouse–anyone with a website that they want to get noticed–is always trying to find shortcuts that make their website come up high in a Google search. The cat–the search engine team at Google–wants to eliminate any shortcuts, work-arounds or downright cheating. That’s the game that has been going on for many years, because doing it the way Google wants, which is by having great content that is fresh, original, updated and linked to by other sites, is hard. In fairness, Google has been doing a great job of reacting and responding to the evolving nature of Internet usage and protecting the integrity of its search engine, and has made it much more difficult to game the system.
So here’s where Penguin 4.0 comes in. One of the ways that Google has assessed where a particular webpage should rank in a search query is by looking at the inbound links on that page. The theory goes that if The New York Times is linking to it, it must have the type of credibility and value that warrants a high ranking. Lesser websites have value, just not as much as The New York Times. However, by making inbound links an important component in the rankings, the mice on the other side found ways to artificially have lots of websites link back to key pages, sometimes by buying links or engaging with networks of link builders. That was the first unintended consequence.
In response, Google launched a Penguin update in April 2012, to better catch sites deemed to be spamming its search results, in particular those doing so by buying links or obtaining them through link networks designed primarily to boost Google rankings. At first, the Penguin algorithm would identify suspicious links when it crawled the Internet, and simply ignore them when it performed its ranking in response to queries. But sometime in the middle of 2012, Google started punishing websites with bad links, not just ignoring them but actually driving page rankings down for offenders. And that set off a mad scramble as sites needed to somehow get “unlinked” from the bad sites. Which led to unintended consequence number two: Not only did webmasters have to worry about being punished for bad links, they also had to worry about rivals purposely inserting bad links to undermine their competitor’s search results. Ugh!
So, in October of 2012, Google tried to fix the problem it created by offering a “Disavow Links” tool that essentially tells the Google crawlers when they find a bad inbound link that the website in question has “disavowed” that bad link, and therefore please don’t punish us for it any longer. Here’s how Searchengineland described the tool at the time: “Google’s link disavowal tool allows publishers to tell Google that they don’t want certain links from external sites to be considered as part of Google’s system of counting links to rank web sites. Some sites want to do this because they’ve purchased links, a violation of Google’s policies, and may suffer a penalty if they can’t get the links removed. Other sites may want to remove links gained from participating in bad link networks or for other reasons.”
And that created yet another unintended consequence, because, unfortunately, the Penguin algorithm wasn’t updated on a regular basis. So for websites trying to clean up their links, as SearchEngineland put it, “Those sites would remain penalized even if they improved and changed until the next time the filter ran, which could take months. The last Penguin update, Penguin 3.0, happened on October 17, 2014. Any sites hit by it have waited nearly two years for the chance to be free.”
Penguin 4.0 addresses that by integrating the Penguin “filter” into the regular crawler sweeps that assess websites on an ongoing basis. Waiting for up to two years for a refresh is now a thing of the past, as suspect pages will now be identified–or freed because they are now clean–on a regular basis.
What does this mean for websites? It’s what we’ve been writing now for a half dozen years. Good SEO doesn’t just happen, and it can’t be manipulated. It takes hard work, an effective strategy, and a long-term view to create the kind of content and links that elevate your brand for your customers, prospects, and the Google search engine. For more tips on navigating Penguin, download our eBook now.
Bluetext is excited to announce that our Chief Creative Officer, Jason Siegel, has been recognized for this year’s 40 Under 40 Awards presented by DMN. The event celebrates 40 individuals under the age of 40 who not only display innovative, digital marketing techniques, but are actively reshaping the craft of the business. The DMN 40 Under 40 Awards will honor the exceptional marketing achievements of the winners on Thursday, September 29th at The Dream Downtown in New York City.
Jason is recognized for embracing the tidal shift toward technology and data-based marketing strategy that customers now demand, discovering cutting edge opportunities to reach new prospects and wow existing clients. He is acknowledged as a pioneer in web design, creative communications, and interactive strategies, continuously challenging himself and his peers to take ownership of the customer experience.
Learn more about the full list of award recipients and purchase your tickets to join the celebration here!
If you are a CMO or executive at a DC-area organization seeking to hire a digital marketing firm, do you Google search for “Top DC digital marketing firms” or “Top digital marketing firms?” Maybe you don’t use a search engine at all, but that’s a conversation for another day.
The point is that for many organizations, there is significant perceived value in having a marketing agency that is “local” – whether it’s a b2b marketing agency, b2g marketing agency or b2c marketing agency. The true value of engaging with the best “local” marketing firm as opposed to just the best marketing firm period is a more nuanced consideration that depends on the specific needs of your organization. To help with that decision, I’ve assembled five key questions to ask yourself before deciding if your marketing partner should be local:
How much value do you place on face time?
CMOs must be honest with themselves upfront about how important it is to have your marketing agency team available for in-person meetings. This should be a factor in the pre-hire evaluation phase – how big a factor is up to the CMO. It can be practically and economically unreasonable to expect a non-local marketing agency to show up on short notice, but it is also true that getting together in-person can foster improved team chemistry and allow for easier oversight.
How specialized are your marketing requirements?
As is the case with any product or service, the laws of supply and demand apply. If your organization is based in Cleveland, there will certainly be sufficient marketing agencies to choose from. But how niche is your product/service or vertical market you serve? Perhaps you need an agency with experience marketing consumer-facing ride-sharing startups, or software for the healthcare industry. All of the sudden, the list of credible b2b marketing agencies or b2c marketing agencies with this type of experience in Cleveland shrinks. It is a tradeoff for CMOs, and based on your specialized your needs are, a non-local marketing agency may be necessary to provide the expertise your organization requires.
Does your marketing agency need knowledge of the local market?
Your local market, for various reasons, may be critical to initial or long-term growth. One of the reasons that leading technology brands turn to Bluetext for b2g marketing and b2g public relations is that we’ve developed unique expertise understanding what makes this market tic and the messages required to reach and influence decision makers.
That’s just one example though; it could be that your local market is a critical early engine for customer growth, or that you need an agency that has strong relationships with local broadcast, print and online media. Even the most skilled national marketing and pr agencies will require time to ramp up in better understanding some local markets.
Do you have the right technology to manage virtual teams?
If you already work with other vendors that are virtual, then you may have the necessary technologies, tools and processes in place to effectively communicate and mange a virtual marketing agency. These tools range from conferencing and collaboration to messaging, presence, video and project management, and it is important to lock in on a set of tools that can be used across all vendors – rather than continuing to add a patchwork of standalone apps that end up complicating rather than aiding vendor communication.
There is evidence that technology vendors recognize the need for more integration. Our own client BroadSoft delivers truly integrated business communications in response to the avalanche of apps and tools that marketing departments can now choose from.
Consider these factors when deciding if a local digital marketing and public relations agency is the best move for your organization. And to learn more about Bluetext, click here:
MediaPost, the largest and most influential media, marketing and advertising site on the net, featured Bluetext’s work with cybersecurity client Varonis to create a virtual reality marketing campaign for EMC World 2016. Our Partner and Chief Creative Officer Jason Siegel shared the ways that virtual reality can advance B2B marketing goals, engage new customers and help clients stand out from the crowd. Here is an excerpt from the article:
Let’s talk B-to-B.
But not boring! Virtual reality is working out in surprisingly interesting ways for Bluetext, a digital marketing firm based in Washington, D.C. Although its business has lots of of well-known clients with more conventional campaigns, Bluetext is creating a niche for itself producing 360-degree videos for some customers.
Varonis Systems, supplier of a software platform that lets companies structure their data and detect leaks in the organization, has a complicated business supplying security for IT systems.
VR, it turns out, does a good job of providing complex information. And because of the VR aspect, at least at this early stage of the game, B-to-B 360-degree videos can get gawking attention from client-customers.
So Bluetext created an intricate multilayer 360-degree video, which the company provides to would-be clients. The Varonis “digital briefcase session” lets viewers veer off on these virtual tours. A company’s chief tech officer can go off in that direction, while the HR exec aims his goggles in another direction. (You can imagine the conference room scene.)
This is probably the least important part, but I love it. Varonis took its VR exhibit to the crowded, noisy EMC World show floor in Las Vegas, and at that crucial tech show, it captured a very distractible bunch of floorwalkers by handing out headsets — branded with the corporate logo. Then they hustled them into the booth to watch the briefing.
Varonis increased its traffic six fold with all those customers watching video. (Varonis also offers a VR app at Google and Apple stores.)
“If you think of those shows like those fighting for attention with their noisy 10 by 10 booths, you can see the advantage of just giving them a Cardboard and letting them watch,” says Bluetext founder Jason Siegel…
Siegel points out, excitedly, “There is research that shows sales increase the more senses are involved,” and spherical video has at least three–hearing, seeing and feeling. That’s one more than everybody else.
Here’s the full article.
To learn more about how Bluetext is leading in VR, reach out today:
It’s been an exciting summer here at Bluetext, and to top it all off, our Chief Creative Officer Jason Siegel is speaking at BizBash’s Elevate DC 2016 on August 3rd about his ideas and insights on the many cool things happening in our office and the industry in general. Jason will head to the Reagan Center here in Washington on August 3rd to participate in this one-day conference for meeting and event professionals. Filled with engaging speakers from a variety of industries, Elevate DC promises to be a great time, and Bluetext is honored to participate.
Jason will speak about “The New Rules of Social Media and Event Marketing”, sharing the way that social media engagement and other innovative marketing strategies can help businesses drive interest and registration for events. Following up on Bluetext’s recent virtual reality campaign for Varonis, Jason will discuss how to seamlessly integrate VR into an event marketing strategy. He will also be exploring how to use a three-part, campaign-style approach to maximizing event reach and creating urgency to register.
To see Jason’s presentation and the many other great speakers coming to Elevate DC this year, you can register here. And to learn more about how Bluetext is on the cutting of VR, reach out today:
Before Twitter, LinkedIn, search engine optimization, and mobile apps there existed an individual within many enterprises that has gone all but extinct today: The public relations director. When my own PR career started on the agency side two decades ago, our in-house client contact would often include one or more professionals exclusively focused on public relations. Yes, some corporate communications positions have endured, but over time organizations saw less value in PR specialists, and more interest in hiring multi-disciplined marketing leaders and staff for which yes, public relations was one function of the broader purview. As a result, in-house PR titles have dissolved faster than the polar ice caps as it was expected that marketing professionals would come with built-in public relations skills.
A similar scenario is being debated with digital marketing leaders, as some enterprises question whether a separate position is required, or if the CMO should be expected to lead digital marketing efforts. The conversation bubbled up in an AdWeek article last week, which chronicled the departure of Umang Shah as director of global digital marketing and innovation at Campbell Soup Company. The move was announced as the company’s CMO, Greg Shewchuk, assumed digital marketing strategy responsibilities.
Addressing the move, Campbell’s spokesperson Megan Haney told AdWeek that, “Digital marketing is a core competency of all our marketers. Umang’s role was a global position that will be not be filled. What we’re doing is recruiting a team of digital experts with specialist skills to be part of our U.S. marketing team.”
Haney’s response reflects that fact that many organizations expect CMOs to arrive hard-wired for digital, and while global corporations like Campbell Soup may have a dedicated digital team, it will operate under the stewardship of the CMO.
All of this said, the shift is far from universal. The AdWeek article goes on to cite a number of marketing experts who acknowledge that while digital is an integral part of marketing, familiarity with digital channels does not by default equate to an understanding on how to best use these channels and data for maximum impact.
Organizations seeking the right balance of internal and external digital marketing strategy and execution resources should take a handful of factors into consideration:
- Have you made significant digital marketing investments that aren’t paying off?
If you have hired digital specialists and invested in digital activities but are not seeing the expected ROI, this may be an indication that the digital initiatives lack proper strategy and innovation. There can be many reasons for this, ranging from the lack of a digital director to marketing leaders that are stretched so thin that there is no way they can devote the proper time to creating and tracking digital efforts on a day-to-day basis.
- What are the core competencies of your CMO?
CMOs bring a diverse range of skill sets, and increasingly data analytics is a competency business leaders seek to analyze the efficacy of digital marketing programs. Alternatively, some CMOs with strong data chops may not have as much experience developing innovative digital marketing campaigns that encompass video, web, social, virtual reality, etc. For organizational leaders, it’s about putting together a puzzle of personnel and capabilities that can deliver the full digital and traditional marketing strategy and execution stack that leaves no gaps.
- Can and should the CMO run the digital marketing stack?
It’s not just people and process that CMOs and digital marketing directors must run, its tools as well – digital marketing technology tools that have multiplied exponentially just in the last five years. Marketing leaders could spend a good part of their day evaluating these tools and trying to figure out the right combination for their organization based on need, budget and impact.
Marketing Land columnist Jim Yu reiterates the challenge CMOs face to navigate a web of tools that often focus too little on performance-led technology that drive a healthy ROI. Yu speaks of building digital marketing stacks that can plug gaps in the “digital performance gap,” and it is worth questioning whether all of this can and should fall to a CMO versus a dedicated digital strategist.
- How much kool aid has the marketing team been drinking?
Your marketing team may know digital, and it may know your company, but does it have a firm grasp on how competitors are marketing to target audiences? And is it up to speed on digital marketing innovation that can help the organization rise above the noise in selling products and services? While digital marketing agencies may not know your organization as well as internal staff, they can offer a gut check perspective beyond what may be possible with an internal team that is “too close” to be objective.
Attention all you marketers out there…ever sat in a meeting not wanting to raise your hand to ask someone for clarification on what they mean? Concerned that your colleagues or manager will think less of you? Gearing up for your next marketing campaign and need to include some new thinking?
Let’s face it – you are not alone. No one wants to be that person who raises their hand in those situations.
The world of digital marketing is moving very fast with new terms and concepts emerging everyday. From SERP to lead scoring to SEO to responsive design, it is getting harder to keep up.
If you are p
