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TAG YOUR IT - The Mobile Tagging Era Is Here

by Jason SiegelFebruary 10, 2011
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TAG YOUR IT!  No this isn’t a phrase that 5 year olds are yelling on the playground, but rather marketers and communicators are saying to their targeted constituents. Mobile tagging is the industry term for the creation, rendering, and applying of a two-dimensional bar code that is a link to an online experience, accessed through a mobile device. Each 2-D code, or tag, is encoded with specific information such as a Web URL, a phone number, or a person’s contact information. Once a tag is scanned or photographed it creates the link to a specified webpage, dials a voice call, or downloads contact information. Mobile tags are commonly used to link the physical and digital worlds within the context of a very specific location.

 

Marketers considering tagging tactics quickly discover a large and muddled technology and service provider landscape. Which tagging technology makes sense for your campaign? Here is a key benefits breakdown of some of the most popular solutions.

 

For Awareness

 

Instant Lottery – Product Giveaways, Point of Purchase Contests, Ticket Giveaways, Reward Systems
Mobile Arcade – Team Based Interactions, Phone Game Controllers, Location Based Games (like SCVNGR), and Geograhical Explorations
Travel by Tag – Preview Your Destination, Get historical content from where you stand

 

For Information Gathering

 

Product Preview – Get the facts before you buy
Content Sampling
Behind The Scenes – Get behind the scenes information on your product
Scan Triggered Updates – Produce a digital memory or Digital snapshot
Sample content before purchase, deeper information prior to purchase, deliver richer experiences, real time schedules, understand where your product has been, ensure the product is real and not stolen, convert currency costs for products instantly

 

For Action / Purchase

 

Scan To Pay – Skip the line and pay faster
Unlockable Rewards – Scanabable coupons, points system for loyalty programs, digital character expensions

 

For Post Purchase

 

Feedback Loop – Facebook Likes, Loyalty Measurement, Product Review Shortcuts, Vote on Artists and Products
Mobile How-to – Product assembly instructions, food recips, video instructions, training

 

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Frequently Asked Questions (FAQ)

What is mobile tagging and why does it matter for marketers?

Mobile tagging uses 2-D barcodes to connect physical moments to digital experiences on a phone. Scanning can open a web page, trigger a call, or pull up contextual information. It bridges the gap between offline touchpoints and online engagement. Done well, it turns real-world curiosity into measurable actions.

What kinds of campaigns are best suited to tagging?

Awareness plays like giveaways and location-based games can drive scanning at scale. Information use cases-pre-purchase specs, behind-the-scenes content, or live updates-add real utility. You can also enable payments, coupons, or loyalty points for direct response. Post-purchase support like reviews or how-to content closes the loop.

How do we choose among different tagging technologies?

Start with audience reach and device compatibility, then evaluate analytics and ease of creation. Consider the longevity of the destination experience so codes don’t lead to dead ends. Test in real environments to ensure scanning is fast and reliable. The best choice is the one your customers can use effortlessly.

What are practical tips to maximize scan rates?

Place tags where dwell time and curiosity are naturally high, and provide a clear call-to-scan. Offer an immediate, tangible benefit-access, savings, or exclusive content. Design for contrast and size so codes are readable in varied lighting. Always provide a short URL fallback for accessibility.

Can tagging support loyalty and repeat purchase?

Yes—scannable rewards and unlockable content keep customers engaged between purchases. You can build streaks, tiers, or collectible experiences that encourage habit. When tied to account systems, behavior becomes trackable and personalizable. This turns packaging and signage into living touchpoints.

How should we measure success for a tagging program?

Track scans by placement, conversion to the next step, and repeat interactions over time. Map which offline contexts produce the highest quality traffic. Use insights to refine creative, offers, and destinations. Closed-loop reporting proves the value of bringing physical and digital together.