The Challenge:

A leading scientific association came to Bluetext with a unique challenge. The association’s goal was to drive higher click-through-rates (CTRs) for its core web properties without altering the front-end design of each site before 2016. Built on a custom, legacy CMS, these sites featured an aged look and were not built responsively. The Bluetext team knew immediately that there was one way to boost traffic to these properties in an effective, long-term fashion that would simultaneously increase conversion rates to purchase, and grow overall engagement with the association’s premium content. Bluetext mapped out a highly-detailed Search Engine Optimization (SEO) Strategy for each of these properties and executed it methodically through the first half of 2015.

Tactics

Our team ran a series of detailed reports on these web properties’ performance in search, analyzing every factor that could possibly be weighing the site down. When assessing SEO rankings, it is key to remember that a website’s “domain authority” is impacted by two main audiences: the search bots crawling the website, and the people searching it and reviewing its content.

Bluetext crafted a multi-phase plan that aimed to improve perceptions of the web properties among both audiences, making sure that any changes made to appeal to crawler bots also suited the needs and expectations of live searchers. Bluetext made recommendations for highly-relevant short and long-tail keywords to include in meta data and content across the site. We then pointed out specific pages on the site that housed meta data (titles, descriptions, URLs) that was too short or too long- and harmed the sites’ search “scores” by breaking structural rules. Bluetext collaborated with the association to rewrite meta data so that it fit Google and Bing’s structural guidelines, and also incorporated keywords that would draw the right searchers to relevant pages, thus boosting overall search authority.

Our next step was to assess website speed and load, and to point out specific tactics to improve these metrics and optimize the user experience. In comparing these web properties to competitors, we found specific referring domains that the client could form relationships with to gain backlinks and grow trustworthiness. Our team explored the client’s social media activity in-depth on platforms that could be used to strengthen relationships with their target audience. We sat with the association’s marketing team and pointed out opportunities to broaden awareness of events and useful materials, and to stimulate engagement among members with posts that ask questions or offer a short piece of valuable information. And since we are a digital design agency and we couldn’t quite help ourselves, we offered design insight on how to effectively rearrange the homepage to improve CTRs to interior pages and display timely, relevant content without drastically changing the current design.

Execution

After receiving a green light from the association to make the recommended changes to their web properties, we got straight to work. Using Google Analytics and Webmaster Tools to identify pages that served as the top 75 “entry points” to the organization’s largest domain, we recreated meta titles and descriptions for these pages so that they fit structural guidelines and utilized keywords that are heavily searched on a monthly basis.

To grow breadth and depth of keyword usage on the sites, our team filled in “Alt Tag” descriptions for images. We looked back at periods where web traffic sharply declined or increased, pinpointing dates when the search algorithm changed and caused these fluctuations. Since the overall quality of a business or association’s Wikipedia profile plays a strong role in search rankings, we combed through the client’s Wikipedia properties and elegantly filled them with high-volume, specific keywords. To draw a closer relationship between the pages across a large site, we created a highly-detailed internal linking strategy that mapped many high-volume keywords on interior pages to particularly relevant interior pages in other areas of the site.

We extended our recommendations to the client’s properties in other countries, identifying ebbs and flows in traffic to these other sites and noting vital changes that should be made to site structures. We also compiled a set of recommendations for the client to manipulate the current mobile design without making major changes so that mobile and tablet users could have a more pleasant user experience.

The Outcome

The time and effort spent by Bluetext to optimize search for this association’s web properties made a drastic impact. Total traffic to the largest site in early June was 13X larger than original average traffic to the site. This same domain saw 12X the number of users visiting the site by early June, alongside a 500% growth in the number of users visiting the property on mobile and tablet devices since project inception. User engagement with website content also increased through project conclusion, with users visiting each page for 20 seconds longer than before. This association is now getting the website CTRs that it deserves with a design that remains almost entirely untouched.

For several companies, the new HTML5 and video based immersive executive experiences Bluetext has been creating are delivering amazing results. For example CSC (Fortune #175) is seeing this experience as #1 out of 12,000 website pages in its domain. These digital experiences represent our clients’ commitment to leading-edge user experiences for thought leadership, sustainable technology, and delivering deep, rich contents to address the requirements of their diverse personas.

“Our new Immersive Executive Experience offers an incredibly powerful demonstration of 3D, with unmatched visual quality and fidelity,” comments Ray Holloman, Director of Marketing and Digital at 1,300 employee firm NJVC. “The new web design and digital experience is integral for immersing our customers in understanding our Mission Critical IT capabilities.”

NJVC was looking for a new powerful message to the market as well as an immersive experience. The video snippets of this experience below provide a good sense of how we are merging marketing campaigns with thought leadership content marketing.

Bluetext, a top digital agency in Washington DC, has produced these user experiences for CSC, McAfee, Intel Security, Deltek, TalkShop, Cooper Thomas, GovPlace, Futures Industry Association, VMWare, and NJVC and would love to explore producing one for you.

CSC’s Nick Panayi and I presented at the 2015 Mid Atlantic Marketing Summit on the customer journey and how digital marketing technologies are continuing to evolve, personalize and empower this very effective demand generation platform. We drilled deep into CSC’s massive digital infrastructure that supports many of their journeys, and most importantly the Bluetext produced CSC Digital Briefing Center.  Slide 56 shows some outstanding results.

The Mid Atlantic Marketing Summit is greater Washington’s largest annual symposium of thought leaders in marketing. The theme focused on emerging technologies and trends in marketing communications. Topics included: metrics, mobile, social media, multi-platform campaigns, online video campaigns, experiential advertising, B2B, business development, and much more. This summit explored the disruptive technologies that are creating a major shift in how marketing and business development professionals reach their audiences and decision makers.

The Mid Atlantic Marketing Summit is greater Washington’s largest annual symposium of thought leaders in marketing. The theme will focus on emerging technologies and trends in marketing communications. Topics will include: metrics, mobile, social media, multi-platform campaigns, online video campaigns, experiential advertising, B2B, business development, and much more. This summit will explore the disruptive technologies that are creating a major shift in how marketing and business development professionals reach their audiences and decision makers.

A presentation being given by:
Nick Panayi, Global Brand and Digital Marketing, CSC
Jason Siegel, Co-Founder & Chief Creative Officer, Bluetext

Location: Mid Atlantic Marketing Summit
Gannett Building
May 8th 3PM

Nick and I will be presenting on the customer journey and how digital marketing technologies are continuing to evolve, personalize and empower this very effective demand generation platform. We will drill deep into CSC’s massive digital infrastructure that supports many of their journeys, and most importantly the Bluetext produced CSC Digital Briefing Center.

Learn why CSC’s Digital Briefing Center was so strongly needed for their most critical journeys, the concepts considered, and how we got to this great performing end product.

If you can’t make it but are interested in learning about this platform or topics please contact me here.

Force3 marketing leaders Joel Moore and Tasha Klares talk about the Force3 rebranding efforts.

This week, just in time for its Global Sales Conference in Orlando, Bluetext client CSC (NYSE: CSC) launched its redesigned, fully responsive website. This was an incredible collaboration that the Bluetext team is so pleased to have been involved with from the beginning.

As one of our largest clients, CSC is always pushing Bluetext to think outside the box to get more creative and push the limits for the global brand. Over the past year we have collaborated on several exciting projects including their Digital Briefing Center (http://www.csc.com/digital_briefing_center/aut/110681-digital_briefing_center) and their Manufacturing industry go to market web experience (www.csc.com/OM).

Last fall we proactively approached them to highlight several areas of their corporate website that we believed could evolve. I guess it is just in our nature to try and proactively look at our clients key marketing channels and make recommendations to push them out of their comfort zone in ways that we feel could be executed more flawlessly.

Our client Nick Panayi, Head of Global Brand & Digital Marketing for CSC, spearheaded this effort and had this to say:

The thing I value the most in Bluetext as a true partner is that they don’t tell us what we want to hear, but what they truly think is needed with solutions ready. You cannot teach an agency to do that. That is in the DNA of the agency. And once you find that, my recommendation is to keep that agency around for a long time.

The new fully responsive website design centers around the key technology focus areas that CSC is driving solutions for into market. Big beautiful imagery and clear calls to action, all aligned with cross industry brand efforts are hallmarks of the new site. We worked with their in-house development team to integrate many modern techniques, including a snap navigation for a seamless browsing experience and a smart lazy loading strategy for fast browsing.

The launch of the new csc.com is the first phase in a multi-phase rollout for CSC with new phases rolling out in the coming weeks. We are very proud of our partnership with CSC.

While it might seem like a bad movie plot, websites that aren’t friendly to mobile devices are about to be in for a rude awakening. In late February, one of Google’s top webmasters announced in a blog post that the dominant search engine was about to make a significant change to the way it ranks search results. Beginning on April 21st, its search algorithm would increase the weight it gives when returning search results to what it called “mobile friendliness.” Not only does that mean that mobile-friendly websites would enjoy better results, it also means that sites that don’t meet those standards will face the consequences. Some have already dubbed it “Mobilegeddon.”

The stampede from desktops to the wide variety of shapes and sizes now available as tablets, cell phones and even wearables—think Apple Watch—that has taken place over the past several years is only getting larger. A recent survey by ComScore Networks—a firm that analyzes internet traffic and trends—found that in the final three months of last year, desktop searches in the U.S. decreased, while the searches with smartphones jumped 17 percent. The volume of tablet searches increased 28 percent.

And while many of our clients have made this shift to mobile friendly, they are in the minority. A survey by Didit.com took a look the sites of the largest companies to see if they have adopted a mobile-friendly approach. Didit looked at the home pages of publicly-traded companies on the Standard & Poor’s top 100 list by checking them against Google’s “mobile-friendly test page.” The result—some 25 percent of those home pages failed the test, including the Walt Disney Company, a brand that is typically at the forefront when it comes to leveraging technology for visitors to its theme parks.

The Disney home page looks great on a desktop. But as the screen size gets smaller on table and mobile devices, the Google tool found that the text was too small, the links overlapped each other and the content was often wider than the mobile screen.

We’ve been working with our clients for the past four years to make the move to responsive designs that automatically resize their user interface depending on the size of the display screen. A responsive site takes a standard website and instructs the mobile device on how to display it properly. Responsive websites can handle any resolution with changes in CSS files, which affect how the elements on Web pages are presented. Computers, laptops, smartphones, and tablets will all display the website in the best way possible.

One of the reasons responsive design is so important is the “fat finger” problem—as menus shrink, it becomes nearly impossible to engage the functionality since our fingers are too big. Responsive designs shift the menus from ones that are driven by discreet buttons to larger options that are easier to see and easier to select. Without this type of design, visitors will be frustrated and leave the site in search of one that is user friendly.

This approach insures that the website appropriately presents itself on every size display, from the smallest to the largest. Another approach is to have a separate mobile website. Yet, since new devices in different sizes seem to hit the stores about every 10 minutes, this could be a large problem for websites, and certainly would not be cost-effective.

To put this in perspective, while this is a significant move by Google, it doesn’t mean you have to panic. Some of us have been advising our clients for several years that more and more users are accessing their websites via tablet and mobile devices. Google is simply responding to the shifting trends of how consumers are accessing the web. It will not unduly penalize a website that doesn’t immediately meet its requirements like it did in previous search changes—you can still make the move to a mobile-friendly site and see your rankings adjust accordingly. And if you haven’t been paying attention to the marketplace and to the shifting needs of your audiences, you may have a bigger problem than Mobilegeddon.

Working at a Washington DC digital agency that works with brands spanning the largest, most cautious Fortune 500 companies to the most speedy of start-ups disrupting every corner of Earth, we need to back up our creative and marketing recommendations with stats. Here are some that stats could arm you in your next planning phase, ranging from user experience design to marketing promotion and branding.

WHO ARE YOU BROWSING FOR?

The latest stats are in from the US Government on Browser and device usage. Plan your next website user experience design based on these stats as well as the stats from your analytic application.

WHAT DID THAT ICON SAY?
According to ScienceDaily’s recent study, Icons need to tell something very clearly or face horrible usability issues with your user experience.

The recent report asked users to look at an icon and try to avoid thinking of both the word of that image, as well as how many letters that word had (for example, a subject is told to look at a iPhone and not think “iPhone” or think “6,” the number of letters in the word). Nearly 80% of people could not stop themselves from “sub-speaking” the word in their head and only 50% could stop themselves from saying the number of letters in the word. Stopping the brain from making associations in the subconscious is nearly impossible, which makes it extremely important to ensure that visual icons and representations are completely recognizable and aren’t easily confused by the user to have another meaning.

Placement of icons should not just be for visual effect. It can actually aid your user without making them think at all. It’s important that you choose the right icons as well, because you don’t want to trigger an automatic association from your user about something unrelated to the purpose of the icon.

DO YOU PERSUADE WITH VIDEO?
A recent User Experience Dynamic study by SearchEngineWatch shows that 73% of people will convert to the sites desired action when they enhance their user experience design with video.

HAVE YOU JOURNEYED BELOW THE FOLD?
Countless recent studies are showing that almost every user (yup over 99%!) these days are scrolling below the fold. Be adventurous and think of the user experience taking place on a tall dynamic canvas.

GOT SHARES?
Facebook continues to be the most widely used social channel for sharing. It gained 8.2% share and made up 81% of all shares in Q4. Sharing activity by email also increased, but it still only represents about 1% of total share volume. Looking at the channel distribution of sharing on mobile, Facebook edges out the competition even further. Facebook activity jumped 51% from last year and now represents 85% of mobile sharing activity. Pinterest and Twitter have also gained traction on mobile.

Force 3 is one of the fastest growing network security services and solutions company servicing the Federal Government with revenues of more than one billion dollars annually. When it’s brand, messaging and website needed an update it turned to Bluetext. We added a fresh set of colors and a new design with the sensation of motion to the logo, a theme that plays out across the website. We also created an animated introduction that uses the color palette to draw the visitor into the site.

The new website is infused with search engine optimization so that Force 3 comes up when customers are searching for network security solutions. One of the company’s key differentiators is the expertise and passion of its team of experts. That message is persistent across the site.

The imagery is clean and modern on each page.The new brand design plays out not only on the website, but in collateral, iconography, and a new trade show booth. It delivers a brand that is in tune with today’s government customer and differentiates their offering and value from competitors.

When it was announced that Reston-based Maximus Inc. signed a definitive agreement to buy Acentia for $300 million, I must admit I got a little teary eyed.

Acentia (formerly called ITSolutions) selected Bluetext following a very competitive search to do a full rebranding effort, from name to logo to corporate identity to messaging to website to videos to launch, etc.

Todd’s challenge was hefty – he had to unify a brand across nine diverse companies (not an uncommon issue in Federal Contracting) to create a brand that would enable his company to be acquisitive and get in the game as a mid-size contractor.

This was one of our first major rebranding assignments since founding Bluetext and turned out to be an incredible project for us, working with Todd Stottlemyer and his entire management team.

If you have ever had a chance to work with Todd, his passion and commitment to excellence are second to none, and he pushed us to create work which we are still proud of today.

We spent weeks developing a name and message that not only was powerful but truly reflected the focus on his people. When the tagline was selected, Essential to the Mission, it became a rallying cry that pulled together employees, created a sense of purpose for the company and its brand, and became the theme for the company’s first advertising campaign we developed which highlighted historic people like Jackie Robinson and Clara Barton who were essential to their mission.

As my partner Jason Siegel pointed out to me last night, this is first company we named as Bluetext that is now off the market. It is a great feeling for our entire team knowing that our efforts helped them achieve their goals. Here is a link to a testimonial from Todd following the successful rebrand effort – http://bluetext.com/acentia-ceo-todd-stottlemyer-on-bluetext/