Bluetext was one of the first agencies to sound the alarm for mobile-optimized websites after Google tweaked its search algorithm in late April. Dubbed “MobileGeddon” by SEO experts, Google announced that it would now reward mobile-friendly sites in search results that were coming from mobile devices. The only question in the minds of search marketers was how much of an impact this would have, or whether it was more of a bluff.
The results are in, and this was no bluff! According to a survey by Moovweb, having a mobile-friendly site is absolutely essential in the SEO competition for search result rankings. Moovweb tracked more than 1000 important keywords across a range of industries over a six-week period to see if Google was serious. Here is a snapshot of the results:
• 83 percent of the key words returned a mobile-friendly website as the top result.
• In 81 percent of the cases, the top three rankings went to mobile-friendly sites.
• When looking at all 10 of the search results that make up the first page of a Google search, 77 percent were mobile-friendly.
In other words, if you aren’t mobile-optimized, the odds of landing towards the top of a search, or even at the bottom of the first page, are very low. And for any company that relies on search to drive leads, conversions or outright sales, that can be very costly. According to recent report on CNN Money, the fall from the top can be precipitous:
• The top spot on a search result receives 20-to-30 percent of the page’s clicks;
• Spots number two and three produce five-to-10 percent of the page’s clicks;
• Any results below the fold attract less than one percent of the clicks;
• If you’re on the second page or lower, your clicks from search will be negligible.
The survey results can be interpreted as the glass being half full and as the glass being half empty. It’s impressive that such a high percentage of results returned mobile-friendly sites, demonstrating that companies with a lot at stake were able to quickly meet the Google requirements. That might be partly explained by Google’s early warning to the market that it was making this change—a heads up that Google has rarely given previously when it comes to search algorithm revisions.
On the other hand, who are the companies that show up in the 17 percent of the top results where sites are not mobile-friendly? The survey doesn’t say, but those brands may not be there for long. As the impact of the algorithm changes continues to be felt, those numbers will all climb towards 100 percent.
What’s interesting about the results when broken down by industry is that some sectors are more advanced than others, at least based on this survey. For example, retail has the highest percentage of mobile-friendly sites ranked in the number one spot for the keywords that Moovweb reviewed. That makes sense, as retailers have been early adapters in the mobile commerce world where the competitive stakes are so high. Close behind are healthcare, insurance and travel and hospitality.
Lagging far behind are the education and transportation verticals. These markets may simply not be as competitive in terms of SEO and are behind on the “mobile maturity” curve. Yet, as the use of mobile devices increases and search engine results become more important and more competitive in these lagging markets, organizations without a mobile-optimized platform will be left behind.
Here’s the bottom line: MobileGeddon is real, and the effects are being seen as well as felt. Even small changes to Google’s search engine algorithm can have a huge impact on a brand. The CNN Money report cites one company that had to lay off 10 percent of its work force because of its slide down the search result pages. Mobile matters, and that will only become more apparent over time.
We get a lot of requests from companies of all sizes looking to “rebrand.” These requests can range from changing some colors and messaging, to completely overhauling a brand and website to address a new market or opportunity where the current brand identity may not be sufficient to address emerging corporate goals.
Enterprises across all industries face a lot of tough questions when deciding on the degree of their rebrand. Is the logo in play? Should the company consider a name change? Is there a mascot or other brand element that drives the culture? Have they gotten as far as they can with the current brand? Are there situations whereby they want to enter a new market and their current brand can actually be detrimental to future success?
To answer these questions we combine insights from both inside and outside the corporate walls, as well as the competitive environment and external market factors to define a path forward that helps them achieve their future corporate goals while addressing different budgetary requirements.
Sometimes there are brand elements that are so ingrained in the culture that tough decisions emerge. A great example was the first time we were asked to rebrand Sourcefire. Sourcefire rose to fame with the commercialization of its open source intrusion detection software product Snort in the 2000s. The product included a massive community of loyal and dedicated supporters who were passionate about Snort and its technical capabilities. They helped the company grow in terms of revenues and fame, and were closely aligned with the company’s mascot Snorty the Pig.
Snorty the pig was always associated with the brand, and all marketing materials including an annual calendar were very popular across the IT security community.
They engaged the Bluetext team to drive legitimacy for the company and brand as they looked to diversify their revenue base into Government. This was a new audience and there was a feeling that the Snort Pig mascot and company attitude would not play well. Following a thorough discovery process our recommendation was to tone down Snorty without eliminating him from their marketing efforts. Our goal was to present the brand as more stable and conservative. The results were tremendous. When they came back to us three years later to rebrand again, Snorty was playing a significantly less prominent role but they continued to leverage the pig in ways to embrace the old while expanding into new markets. The rest for Sourcefire is history as they were sold for $2.7 billion to Cisco in 2013.
The lessons learned from Sourcefire are quite valuable. Many factors need to be assessed to measure the value of your brand equity with your current and prospective customers, including search equity, brand equity and association, and name recognition. If your current customers are loyal and you are in a position of strength with them, but you need help entering a new market, they should understand the reasons for the rebrand and what it means to them without disrupting their relationship with you.
As brands mature, what has gotten them to one point may not be the best path to get to the next level. Many factors should be addressed. Weigh the pros and cons, and don’t make judgments based on gut. Look at the market, assess the opportunity, and make sure to give your brand the best chance at long term success. While you may be succeeding in many categories, it is possible that you have to take a step back in order to move forward. Here are six questions that must be answered when embarking on a “rebrand” effort:
1. How will this rebrand impact current customers?
2. Have you taken this brand as far as it can go?
3. How will your current brand play with prospective customers in new or adjacent markets?
4. Have you thoroughly analyzed the market to see what the outside world thinks about our brand and market positioning?
5. Are you positioning around how customers search for and consume products or services, or how you internally orient your business?
6. Do you want to zag if all of your competitors zig?
A rebrand effort can come in many shapes and sizes. Make sure you do a thorough assessment of your needs and growth opportunities, as it is critical to never disrupt your business as you embrace the market through a rebranding effort.
Google has done it again. It has quietly released yet another tweak to its search engine that will have a dramatic impact on how a company’s website performs when viewers are searching. The bottom line for organizations: The user experience is becoming more and more important to a site’s rankings.
If you’re a marketing executive who has devoted a lot of time and resources to improving your SEO, you may find that keyword analysis and other search engine techniques are no longer enough. While still important, other site attributes may play just as big a role in where your site ranks in search results.
You may recall the last significant adjustment from Google, dubbed in the media as “MobileGeddon.” That update simply noted that a user’s experience from a mobile device was important. If a website wasn’t appropriately mobile-optimized for viewers, its ranking would be lower when a visitor was searching from their mobile device, and sites that were mobile-friendly would rank higher. That version of the Google algorithm got a lot of attention.
This latest rev has been well under the radar screen. There were no announcements from Google. In fact, it only came to light after search engine aficionados began sounding the alarms in early May, when they noticed that some sites’ rankings were plummeting. Two weeks passed before Google gave any official acknowledgment of what the company simply calls its “Quality Update.” Search engine wonks have dubbed it the “Phantom Update.”
So what does it do?
“How Google assesses quality is sometimes a thing of mystery,” writes Thomas Smale of Entrepeneur.com, “but we do know that it wants to provide users the the best information possible.”
The new Google update rewards sites that have a good user experience in addition to what it considers quality content. Having high quality content is important, but it’s also about rewarding sites that deliver a better experience, and punishing those who don’t deliver a good experience. So while redundant and thin content will get dinged, so too will sites that have self-starting videos, banner ads, and 404 errors.Here are four ways to make sure your site delivers the type of user experience that will be rewarded by Google’s search engine:
1) Get Rid of Thin Content. According to Google, this can include automatically-generated articles, thin affiliate pages, thin content from other sources such as the “scraped” content of low-quality guest blog posts, and “Doorway” pages created to rank highly for specific search queries, which Google views as bad for users because they end up taking the user to essentially the same destination. These techniques don’t provide users with substantially unique or valuable content. As a result, Google has applied a manual spam action to the portions of a site that include this type of thin content.
2) Remove Any Auto-Play Videos. Like many disruptive ad formats these are seen as providing a bad user experience and are punished by Google.
3) Filter User-Generated Content. That means having a strong moderator function for user-submitted posts to make sure that any blatant self-promotion or answers that are too general to be useful aren’t marked as spam by Google.
4) Eliminate Annoying Ad Formats. If your site begins to attract enough visitors so that advertisers want to pay for that real estate, be cautious. Excessive and disruptive ad displays, including above-the-fold ads, pop-ups, and similar techniques, are viewed by Google as a bad user experience and treated accordingly.
Websites should be designed to do what they were intended for in the first place; delivering a high-quality experience to users. That’s what Google likes and rewards in the race for page rankings.
We have leapfrogged almost overnight from a digital first to mobile first multi-screen world.
Brands – no matter their size – can no longer afford to ignore the mobile market. Users aren’t just browsing on mobile devices – they are now finding content, sharing it socially and completing purchases at a rate that is increasingly on par with their older desktop siblings – and this is now having significant implications on website design.
Where responsive design was the new frontier not more than 18 months ago – most progressive digital studios have adopted a mobile first design mentality. Instead of designing websites for desktop users and degrading the experience and functionality for mobile – they are now starting with the mobile screen as their primary palette and adding layers to ‘dilute’ the experience for desktop and larger screens.
Putting mobile at the front of the website design process leads to sites that are simpler, faster, more usable and – most importantly – more accessible to your customers. Here are the five primary keys to a smart, mobile first design strategy.
Speed
With users – and Google – demanding sub-one-second page loads – speed is a critical component of mobile first design methodology. As a result, you will be seeing a lot more sites going to a flat, 2D design with single blocks of color and streamlined images.
Navigation
Navigation is a major consideration for mobile website design, so we’ll be seeing more brands using fixed menu bars and infinite scrolls for continuous access and loading of content…and of course the ‘hamburger’ menu with three horizontal lines is now almost ubiquitous.
Typography
Since the days of newspapers – type has always been a good way to show the visual hierarchy of page elements. But in a mobile first world, readability is critical, so many brands are using a wider range of larger fonts that better render text as easily visible on smaller screens.
Layout
A desire to cater to mobile users has led to a variety of new layout trends, including tile or grid-based layouts where the content shifts to accommodate different dimensions, displaying single or multiple tiles depending on the screen size. Parallax scrolling to make page elements shift or disappear is also seen as a cool and sophisticated trend in mobile design.
Usability
The last – but far from least – consideration is usability, which brings everything together to optimize how much content can actually be consumed on a smaller screen through gestures, taps, swipes and clicks to get to more content faster. This is huge push for the Google search engine algorithm, so companies whose audiences are coming in via their mobile devices need to understand how important mobile usability has become.
Don’t let your content get left behind in a cloud of mobile dust – or worse yet – your brand annihilated by ‘Mobilegeddon’…don’t be last to mobile first.
The Challenge:
A leading scientific association came to Bluetext with a unique challenge. The association’s goal was to drive higher click-through-rates (CTRs) for its core web properties without altering the front-end design of each site before 2016. Built on a custom, legacy CMS, these sites featured an aged look and were not built responsively. The Bluetext team knew immediately that there was one way to boost traffic to these properties in an effective, long-term fashion that would simultaneously increase conversion rates to purchase, and grow overall engagement with the association’s premium content. Bluetext mapped out a highly-detailed Search Engine Optimization (SEO) Strategy for each of these properties and executed it methodically through the first half of 2015.
Tactics
Our team ran a series of detailed reports on these web properties’ performance in search, analyzing every factor that could possibly be weighing the site down. When assessing SEO rankings, it is key to remember that a website’s “domain authority” is impacted by two main audiences: the search bots crawling the website, and the people searching it and reviewing its content.
Bluetext crafted a multi-phase plan that aimed to improve perceptions of the web properties among both audiences, making sure that any changes made to appeal to crawler bots also suited the needs and expectations of live searchers. Bluetext made recommendations for highly-relevant short and long-tail keywords to include in meta data and content across the site. We then pointed out specific pages on the site that housed meta data (titles, descriptions, URLs) that was too short or too long- and harmed the sites’ search “scores” by breaking structural rules. Bluetext collaborated with the association to rewrite meta data so that it fit Google and Bing’s structural guidelines, and also incorporated keywords that would draw the right searchers to relevant pages, thus boosting overall search authority.
Our next step was to assess website speed and load, and to point out specific tactics to improve these metrics and optimize the user experience. In comparing these web properties to competitors, we found specific referring domains that the client could form relationships with to gain backlinks and grow trustworthiness. Our team explored the client’s social media activity in-depth on platforms that could be used to strengthen relationships with their target audience. We sat with the association’s marketing team and pointed out opportunities to broaden awareness of events and useful materials, and to stimulate engagement among members with posts that ask questions or offer a short piece of valuable information. And since we are a digital design agency and we couldn’t quite help ourselves, we offered design insight on how to effectively rearrange the homepage to improve CTRs to interior pages and display timely, relevant content without drastically changing the current design.
Execution
After receiving a green light from the association to make the recommended changes to their web properties, we got straight to work. Using Google Analytics and Webmaster Tools to identify pages that served as the top 75 “entry points” to the organization’s largest domain, we recreated meta titles and descriptions for these pages so that they fit structural guidelines and utilized keywords that are heavily searched on a monthly basis.
To grow breadth and depth of keyword usage on the sites, our team filled in “Alt Tag” descriptions for images. We looked back at periods where web traffic sharply declined or increased, pinpointing dates when the search algorithm changed and caused these fluctuations. Since the overall quality of a business or association’s Wikipedia profile plays a strong role in search rankings, we combed through the client’s Wikipedia properties and elegantly filled them with high-volume, specific keywords. To draw a closer relationship between the pages across a large site, we created a highly-detailed internal linking strategy that mapped many high-volume keywords on interior pages to particularly relevant interior pages in other areas of the site.
We extended our recommendations to the client’s properties in other countries, identifying ebbs and flows in traffic to these other sites and noting vital changes that should be made to site structures. We also compiled a set of recommendations for the client to manipulate the current mobile design without making major changes so that mobile and tablet users could have a more pleasant user experience.
The Outcome
The time and effort spent by Bluetext to optimize search for this association’s web properties made a drastic impact. Total traffic to the largest site in early June was 13X larger than original average traffic to the site. This same domain saw 12X the number of users visiting the site by early June, alongside a 500% growth in the number of users visiting the property on mobile and tablet devices since project inception. User engagement with website content also increased through project conclusion, with users visiting each page for 20 seconds longer than before. This association is now getting the website CTRs that it deserves with a design that remains almost entirely untouched.
For several companies, the new HTML5 and video based immersive executive experiences Bluetext has been creating are delivering amazing results. For example CSC (Fortune #175) is seeing this experience as #1 out of 12,000 website pages in its domain. These digital experiences represent our clients’ commitment to leading-edge user experiences for thought leadership, sustainable technology, and delivering deep, rich contents to address the requirements of their diverse personas.
“Our new Immersive Executive Experience offers an incredibly powerful demonstration of 3D, with unmatched visual quality and fidelity,” comments Ray Holloman, Director of Marketing and Digital at 1,300 employee firm NJVC. “The new web design and digital experience is integral for immersing our customers in understanding our Mission Critical IT capabilities.”
NJVC was looking for a new powerful message to the market as well as an immersive experience. The video snippets of this experience below provide a good sense of how we are merging marketing campaigns with thought leadership content marketing.
Bluetext, a top digital agency in Washington DC, has produced these user experiences for CSC, McAfee, Intel Security, Deltek, TalkShop, Cooper Thomas, GovPlace, Futures Industry Association, VMWare, and NJVC and would love to explore producing one for you.
CSC’s Nick Panayi and I presented at the 2015 Mid Atlantic Marketing Summit on the customer journey and how digital marketing technologies are continuing to evolve, personalize and empower this very effective demand generation platform. We drilled deep into CSC’s massive digital infrastructure that supports many of their journeys, and most importantly the Bluetext produced CSC Digital Briefing Center. Slide 56 shows some outstanding results.
The Mid Atlantic Marketing Summit is greater Washington’s largest annual symposium of thought leaders in marketing. The theme focused on emerging technologies and trends in marketing communications. Topics included: metrics, mobile, social media, multi-platform campaigns, online video campaigns, experiential advertising, B2B, business development, and much more. This summit explored the disruptive technologies that are creating a major shift in how marketing and business development professionals reach their audiences and decision makers.
Bluetext Presents with CSC on Digital Customer Journey from Jason Siegel
and Nick Panayi, Head of Global Brand and Digital Marketing
The Mid Atlantic Marketing Summit is greater Washington’s largest annual symposium of thought leaders in marketing. The theme will focus on emerging technologies and trends in marketing communications. Topics will include: metrics, mobile, social media, multi-platform campaigns, online video campaigns, experiential advertising, B2B, business development, and much more. This summit will explore the disruptive technologies that are creating a major shift in how marketing and business development professionals reach their audiences and decision makers.
A presentation being given by:
Nick Panayi, Global Brand and Digital Marketing, CSC
Jason Siegel, Co-Founder & Chief Creative Officer, Bluetext
Location: Mid Atlantic Marketing Summit
Gannett Building
May 8th 3PM
Nick and I will be presenting on the customer journey and how digital marketing technologies are continuing to evolve, personalize and empower this very effective demand generation platform. We will drill deep into CSC’s massive digital infrastructure that supports many of their journeys, and most importantly the Bluetext produced CSC Digital Briefing Center.
Learn why CSC’s Digital Briefing Center was so strongly needed for their most critical journeys, the concepts considered, and how we got to this great performing end product.
Force3 marketing leaders Joel Moore and Tasha Klares talk about the Force3 rebranding efforts.
This week, just in time for its Global Sales Conference in Orlando, Bluetext client CSC (NYSE: CSC) launched its redesigned, fully responsive website. This was an incredible collaboration that the Bluetext team is so pleased to have been involved with from the beginning.
As one of our largest clients, CSC is always pushing Bluetext to think outside the box to get more creative and push the limits for the global brand. Over the past year we have collaborated on several exciting projects including their Digital Briefing Center (http://www.csc.com/digital_briefing_center/aut/110681-digital_briefing_center) and their Manufacturing industry go to market web experience (www.csc.com/OM).
Last fall we proactively approached them to highlight several areas of their corporate website that we believed could evolve. I guess it is just in our nature to try and proactively look at our clients key marketing channels and make recommendations to push them out of their comfort zone in ways that we feel could be executed more flawlessly.
Our client Nick Panayi, Head of Global Brand & Digital Marketing for CSC, spearheaded this effort and had this to say:
The thing I value the most in Bluetext as a true partner is that they don’t tell us what we want to hear, but what they truly think is needed with solutions ready. You cannot teach an agency to do that. That is in the DNA of the agency. And once you find that, my recommendation is to keep that agency around for a long time.
The new fully responsive website design centers around the key technology focus areas that CSC is driving solutions for into market. Big beautiful imagery and clear calls to action, all aligned with cross industry brand efforts are hallmarks of the new site. We worked with their in-house development team to integrate many modern techniques, including a snap navigation for a seamless browsing experience and a smart lazy loading strategy for fast browsing.
The launch of the new csc.com is the first phase in a multi-phase rollout for CSC with new phases rolling out in the coming weeks. We are very proud of our partnership with CSC.