As the world has changed in the blink of an eye, so has the way we market to consumers. Now, more than ever, your website exists as BY FAR THE MOST IMPORTANT doorway to your brand and your brand experience. While stores stay shut, and face-to-face interaction is vastly limited, brands will rely on reaching their target audiences via their websites. Therefore, your website is mission-critical to your success.

Bluetext has published a 5 part blog series to help you think about and pressure test if your website is the best it can be.

With 57% of the world’s population now on the internet, promoting your business through a website has become even more critical. Additionally, over 50% of website traffic comes from mobile, and over 66 million American adults now own a smart speaker with digital assistant capabilities. Your website is where a potential customer will get their first impression of your business, and navigating the way website browsing behavior continuously evolves can be tricky.  Because having a poorly designed website can be worse for your business than having no website at all, turning toward an expert website design agency can help you find the best website solution for your company. An agency can help you stay on top of the latest web design trends, and bring both your website and your business to the next level.

User experience (UX) is one of the most important things to consider when redesigning your new website. According to Jakob’s law, users spend most of their time on websites other than yours. This means that users prefer for your site to function in a similar manner to other sites they frequently interact with. Staying up-to-date with current web design trends is imperative to keep your users engaged.

Bluetext suggests considering the following seven trends when building your website to ensure that your site combines SEO functionality with the best UX, boosting your brand’s presence online.

1. Make Mobile a Priority

 Over 50% of all website traffic comes from mobile. With a user-base continuously becoming more dependent on mobile, it is even more important for website designers to prioritize and optimize web experience for mobile devices. Designers must create a thumb-friendly design to not only make mobile navigation easier for the user but also create a seamless, visually-appealing design.

More than 60% of companies reported an increase in sales after designing mobile responsive platforms; however, approximately 40% of people will leave your website if it isn’t mobile-friendly. While simply having a mobile presence may seem good enough, optimizing this experience through design to cater to mobile users is the most important factor.

If these statistics aren’t convincing enough, it’s also important to keep in mind that Google gives priority to mobile-friendly sites by ranking them higher in search results, positively impacting your SEO. Lacking a mobile-friendly experience can negatively impact your website’s ranking, whereas sites that are mobile responsive will often receive a ranking boost, even for searches on a desktop.

Check out some of Bluetext’s work on mobile with Paya and Mindtree.

2. Increase Page Speed 

It takes users only three seconds to decide whether or not they want to stay on your website. These three seconds are crucial to your website’s dwell time (aka the time a user spends on your website before returning to the search results). Web design agencies can provide creative solutions to help engage your users within these three seconds. Additionally, web agencies know the best tactics for improving page speed, such as image compression. Image formats like JPEG 2000, JPEG XR, and WebP often provide better compression than PNG or JPEG, which means faster downloads and less data consumption.

The less time it takes your website to load, the better your SEO. Because of the Google Speed Update, Google won’t prioritize your website to users if it will take too long to load. Taking your site to a web design agency will ensure that your website is optimized for the user, while also ensuring that you have the best possible SEO ranking. 

3. Optimize for Voice Search

Page speed is also becoming more important as the number of smart speakers and digital assistants continues to grow. Over 66 million American adults now have a smart speaker, and designing a website that capitalizes on Voice Search Optimization is the only way to ensure that those using smart devices for their searches will have access to your site. Voice search is meant to be a faster, more convenient way to get information, and if your website takes too long to load, it is less likely to be returned for a voice search result.

According to a PWC study, 71% of respondents would rather use their voice assistant to search for something than manually typing their query into a search engine. The differences between these spoken and typed searches may lead to different SERP results, and if your website is not properly optimized for vocal search, you may lose ground to your competitors. Because vocal searches only result in one top result, everyone is vying for this “ground zero” position. You can obtain this coveted position by gaining Google’s featured snippet spot, which aims to directly answer users’ questions. Voice searchers are also more likely to search in long-form questions as opposed to using shorter keywords, so it’s important to consider the types of questions your target audience may ask, and to position your website well to answer these searches. 

4. SEO vs. SEM: Choose Wisely

How can you tell whether to focus your marketing efforts on SEO or SEM? Let’s return to square one: what’s the difference? Search Engine Optimization (SEO) was traditionally thought of as a component of Search Engine Marketing (SEM), which comprised of both paid and organic tactics. However, this language is shifting, with SEM now referring exclusively to paid search. SEO is a method to optimize your website to receive organic traffic, while SEM is a way to funnel in relevant traffic from search engines by buying paid or sponsored ad listings. 

So which is better to focus on for your website? SEO allows your business to get more visibility, building brand awareness at a low cost. Choosing keywords that are relevant to your website can earn you a spot on the first page of the SERPs, automatically earning you credibility and trust from search users. In order to increase your website’s chances of making this first page, follow these simple steps:

1. Use relevant keywords in the URL to describe the content of the page
2. Use your main keywords in the beginning of the title tag of your page
3. Use the right keywords in the meta description of your page and make sure it is enticing enough for users to click-through to your site
4. Use your primary keyword(s) in the H1 tag of your page
5. Use your main keywords along with related long-tail keywords in the first few paragraphs of the page

SEO will bring your website brand visibility at a lower cost, but it’s important to invest in researching which keywords will best optimize your website. 

While SEO is typically more sustainable, turning to SEM can also do wonders for your website. SEM allows you to capture the attention of your target audience by claiming a spot above-the-fold of the SERPs. Sponsored listings also give you more control over the results you achieve; every element of the ad can be customized and tweaked to target your audience. SEM charges on a per-click basis, and while this may be more expensive, it allows you to achieve quick, measurable results without going through the trial-and-error process that SEO typically involves.

Both SEO and SEM have their pros and cons, and both may be right for your business at different times. Turning to an agency that specializes in SEO and SEM will help you choose the right tactic at every turn. 

5. Hello, Homogenous Hero

 The fast pace of modern life means that people have less time to spend on your website. When they enter your site, simple and intuitive web design will allow them to quickly find what they’re looking for. The use of minimal design allows for the rapid digestion of information and ultimately leads to more satisfied users.

The inability to spend endless time searching for information on a website also means that many web design agencies are moving away from the once-popular ubiquitous site, and shifting instead toward the homogenous hero. Instead of boldly featuring the headline in the center of the landing page, designers are opting instead to move the header and CTA to one side, with the image on the opposing side. This split-screen aesthetic also allows for easy conversion to mobile, providing a clear dividing line between the two content blocks.

Check out some of Bluetext’s latest homogenous hero designs through their work with Centauri and Perspecta.

6. Animate Your Site 

The use of animation is an easy way to make your website appear polished and dynamic. Animation also helps bring your brand’s story to life, quickly engaging users and drawing more visitors to your homepage. When used as a tool to communicate complex messages easily, animation can reduce the time that a user must spend in order to understand your message, which enables them to spend more time exploring your website. 

When adding animation and motion into your website design, it is important to consider web image optimization, which is the process of providing the smallest-sized images optimized in terms of quality, resolution, and format. With the rise of internet browsing on mobile, images and animations must be optimized to perform well on mobile. While animations are a fantastic way to engage your site visitors, they can also slow down your website load times and negatively impact your SEO. Let a professional website design agency like Bluetext help ensure that your website can support lively animation without dragging down your website load time. 

When Bluetext redesigned the Clarabridge website, we made sure to incorporate motion in a sophisticated way, making the UX come alive. We used motion throughout the homepage to engage the user and pull them further down the landing page. This design also quickly explains how Clarabridge works and allows a site visitor to visualize how they might best use Clarabridge’s services.

7. Incorporate More Video Content

Video content diversifies your web page, and also appeals to those fast-moving users who do not have the time to search through a lot of text. Videos are also a great way to make an emotional connection to your users and lead to a better overall website experience. By 2020, experts predict that 80% of online traffic will be video. Additionally, 72% of businesses say that video has improved their conversion rate, and 45% of people watch an hour or more of video per day. 

While video content is clearly an important marketing tactic, 64% of marketers see video as the most difficult content to create. Not only do videos take time to plan, shoot, and edit, but it is also tough to decide exactly what type of content should be presented in your video. Because viewers’ attention starts to drop off after roughly two minutes, finding an expert who specializes in video content may be the best route for creating the perfect video for your website. 

Not only will video content boost your website’s success, but it is also rewarded by Google. If your site includes video, it is 53X more likely to get a first-page spot in search results. Video improves SEO, which boosts your ranking. But if a short video is one of the first impressions a user will have of your business, how do you go about creating successful video content, and keep the user coming back for more? Many website design agencies have video specialists who can tell your story in a clear and powerful way. Check out Bluetext’s latest video work with Invictus.

Invictus Brand Essence Video, July 2019 from Bluetext on Vimeo.

2019 has been a big year for Bluetext full of limitless growth and many successful launches. As one of the top digital marketing agencies in the Washington, D.C. area, we are growing faster than ever in both size and knowledge. 

As we look back on 2019, we can reflect on some of our major accomplishments. Partnering with impressive and innovative clientele gives our team the opportunity to push our creative boundaries and exceed client expectations. 

This past year, ResMan, a property management platform with a robust range of solutions, sought out Bluetext as a top marketing firm for their digital needs. With the introduction of a new suite of offerings and a more holistic platform, ResMan needed to repackage their solutions and relaunch their digital presence. ResMan brought in Bluetext to reinvigorate the ResMan brand with an updated website and CVI, while modernizing and streamlining their existing brand.

Bluetext took inspiration from Resman’s customer-centric philosophy and delivered on a request for external messaging and marketing efforts to reflect their goals as a company. Bluetext stepped up to the challenge and seized this project as an opportunity to enhance expertise as a top user experience agency. Resman’s request was met by a fully redesigned—and responsive—website, focusing on an enhanced UX that guides users with an intuitive⁠ website flow. 

Similarly, Bluetext assisted in creating the new Mindtree.com, which offers an intuitive, fully responsive user experiences and personalization to serve relevant content to each user. As a leading global digital transformation and technology services provider, MindTree needed a brand and website that reflected their capabilities and future-focused customers.  The website utilized Drupal 8 CMS platform to provide the utmost flexibility and scalability needed by such a large enterprise while allowing a design that reflects a vibrant brand and its employees. This improved user experience translated to measurable results, as the bounce rate decreased by 20% and website traffic rose 60% post-launch.

What does MindTree have to say about the experience? “Bluetext has been a tremendous digital agency partner to the Global Marketing Team at Mindtree. From digital brand strategy, to innovative user experience design, to enterprise Drupal content management implementation expertise… they were impressive every step of the way. Great collaborators with our in-house folks – I would strongly recommend the amazing team at Bluetext!”

Bluetext takes pride in offering exceptional client service and taking the time to learn a client’s distinct brand values and user needs. Bluetext has succeeded in bringing our client’s values to life through digital marketing and campaign deliverables. A portfolio of industry-leading clients has taught us to treat every new project as a two-sided relationship to grow and enhance both parties’ business value. Our efforts to work backward, prioritizing the end-user experience and ultimate brand goals have translated into the measurable success that we look forward to continuing into 2020. 

Creating a successful digital web design can mean the difference between growing your customers and losing them on your website doorstep. For Clarabridge, which delivers a better customer relationship platform for its clients by leveraging artificial intelligence to sort through complex data, providing clarity with its website was critical. It turned to Bluetext to unify its various website platforms into a single customer experience.

Clarabridge’s challenge was fairly straightforward: Its clients’ own customers constantly provide feedback through a wide range of information channels, from direct contact to social media and everything in between. Yet, that same explosion of these channels and the sheer volume of data creates significant challenges on how to make sense of it all. Telling that story on Claribridge’s digital platforms had been confusing. It needed a better way to tell its story.

To address the digital web design, Bluetext used digital storytelling, brand extension, a sophisticated user experience, and aggressive search engine optimization to deliver a new website that does what Clarabridge promises for its customers – turning complexity into clarity. You can view the website live here.

The digital website design begins at the top of the home page, with an engaging animation that represents the massive amounts of customer data and feedback flooding into their clients’ systems. Flowing down the page, moving through a funnel that sorts and selects the right information at the right time, the graphic turns the data into actionable snippets of intelligence that can be fed to executives, product managers, contact center teams, and frontline staff to better serve their customers.

The creative style of the digital web design pushes the boundaries to enable Clarabridge to stand out in a crowded industry, while the linear path of the video animation delivers the product messaging in a creative way that gets attention while taking audiences through the sales funnel. To see the design in action, visit our Bluetext Hall of Fame.

“Bluetext should be at the top of your list if you are in the market for a redesign.”

Learn how Bluetext can help with your digital web design for an amazing customer experience.

The Bluetext Blog has been focusing on website design for the best user experience. In this post, we are examining five trends that companies need to understand as they examine the performance of their website design and whether it is delivering a successful user experience that is delivering results for the brand.

Cards are Taking Over. Card first became popular in consumer-focused social sharing sites such as Pinterest and Facebook for placing clusters of information – including text, photos, and links relating to one topic – in one place. For 2018, they are already gaining in popularity and offer a visually appealing way to organize and display larger data content in a smaller space. Cards also allow visitors to quickly assess the category of information and decide immediately whether they want to click on it or not. They are easy to manage and companies can select different arrangements and sizes to emphasize some types of content over others. Because of this obvious advantage, particularly on a smaller screen, cards are moving into the mainstream across all platforms.

Don’t neglect the touch. Mobile devices are physical objects that hit a number of our senses, most prominently sight and sound. But the feel is also important, and shouldn’t be neglected. Because of the small size of the screen, giving haptic feedback can be important and enhance the small-screen experience. Adding in well-tuned clicks as the viewer advances through a screen or a list of items also improves engagement. This is particularly true for sliders and similar types of horizontal navigation that takes viewers away from the downward scroll.

The sound and the fury. Some designers feel like sound should be an afterthought, and many find the auto-play functions that are so popular across Facebook and other social meid platforms more annoying than helpful. But when done right, sound layers will enhance the web design user experience on mobile devices. Subtle but pleasant sound layers can signal when a visitor is on the right page and can reinforce the buyer’s journey through the site. They can also add to the experience when a comment is placed, or even an emoji selected.

Video is replacing static images. We all know the appeal of video for communicating information about the brand and its products or services. As video and streaming capabilities continue to get more robust, and as screens themselves better display high-res video, it is quickly supplanting static images on mobile devices. It also better engages customers – after all, video clips are always visually more appealing than static images.

Colors and borderless display. As mobile screens, now including the Apple iPhone X, are moving their screens to be completely borderless, maximizing that display field is essential. To do that, vibrant colors are making a comeback. It was not too long ago that the trend was for muted and pale color combinations to accommodate the flat designs of mobile devices. Not only do more vibrant colors attract user attention, when used in combination with the borderless display, they allow website design to literally go outside the lines for a better user experience.

Looking to build a website design and user experience for your mobile applications? See how Bluetext can help.

WordPress and Drupal have been the leading open-source content management systems for the past 8+ years. During this time, both platforms have created strong reputations for themselves.

WordPress has been viewed as a user-friendly content management platform, built for bloggers who need to get their information out quickly and easily without having to worry about learning how to code. This made the barrier to entry onto the platform extremely small, resulting in the landscape we have today with more than 25 percent of all websites built in WordPress.

Drupal comes from the other side of the spectrum, designed for developers as a developers platform. With this developer-first mentality, Drupal offers many more features than WordPress to provide flexibility, scale-ability, and maintainability. While the learning curve for Drupal is significantly higher than that of WordPress – reducing the adoption rate by non-technical users –  this did make Drupal stand out in the enterprise by catering to larger applications with a more robust set of requirements. Yet, in the meantime, it acquired a reputation as a developers CMS that’s not as friendly for general users.

Drupal 8 changes the game for Drupal and highlights several core strategic initiatives to help break down the barriers and remove the developer-first stigma that the platform has acquired over the years. In this blog post, we will take a look at some of these core initiatives.

Fast-forward to today, with Drupal 8 in its prime

Drupal 8 opens up a new world for users. This is backed up by the fact that 5 out of 7 active strategic core initiatives for Drupal 8 relate to improving the content management experience. The goals of these initiatives are simple:

• Reduce the barriers of entry for non-technical users (Out-of-the-Box#, Outside-In#)
• Provide site builders with the tools they need without having to write code (Out-of-the-Box#, Layout#)
• Provide content managers the tools they need to be successful (Workflow#, Media#, Outside-In#)

Out-of-the-Box#  Out-of-the-Box# is a strategic core initiative for Drupal 8 which focuses on improving Drupal 8’s OOTB capabilities to provide a fully-featured CMS. Phase 1 of this initiative is to provide a fully baked example site into a core destination website for Food Network Magazine. The example will provide a rich and beautiful experience for users as they navigate through the website.

This example profile will also provide a framework for other developers to do the same thing and begin creating pre-packaged site templates, similar to what WordPress does, as a way of providing a near-plug-and-play experience.

Outside-In#  The Outside-In initiative is one which strives to improve the in-line editing experience in Drupal 8. With today’s landscape of website building platforms, it only makes sense for Drupal to push for this. A key benefit to this type of editing experience is that it keeps content managers in-context of the work they are doing. Content managers are coming to expect these types of slick editing interfaces which are offered by other CMS platforms and website builders such as WordPress, WIX, and Shopify.

Drupal 8 now ships with basic inline-editing experiences across its core features. The foundation is available and the “contrib” space is catching up. Many of the “contrib” add-ons support the in-line editing experience, while Drupal is adding more every day.

Layout#  The Layout initiative is one which is focused more on the site-builders and power-users. The goal for layouts is to provide cookie-cutter like shells where users can drag and drop content and blocks to meet their content needs.

Workflow#  The Workflow initiative is focused on improving the workflow, preview and staging capabilities for content in Drupal. Every organization has slightly different requirements when it comes to publishing content to the web. The Workflow initiative helps to strengthen the core functionality of Drupal to allow for these varied requirements by providing configurable workflows on a per-content-type basis.

Content staging is extremely important to large organizations. Being able to preview a new version of a page before publishing is significant.

Media#  Drupal 8 has long struggled with reusable media assets. The objective of Phase 1 of the media initiative is to provide a simple media solution to make Drupal 8 easy to use for basic use cases. There is a focus on strengthening this feature and integrating it into the core components of Image Fields & WYSIWYG.

While Drupal 8 may not set the highest bar for a great content management experience, it is making significant strides to catch up to its competitors. This combined with the areas at which Drupal already excels, including Performance, Security, and Maintainability, make it an obvious choice for enterprise-level CMS implementations.

Looking to see how you can transform the way you manage your website? See how Bluetext can help!

B2B website design that focuses on the user experience will continue to be a top priority for brands who thought UX was only for consumer and e-commerce sites. In a recent blog post, we offered some of the best practices for developing an effective user experience on a business-oriented website. In this post, we will explore some additional best practices for the B2B website design that puts the user first in its architecture.

Write the way your targets think.  When potential buyers visit your website, they will have a level of knowledge that most often is not as deep as you. Write content for who they think and eliminate jargon or text that won’t keep their attention. Use language, phrases, and concepts that are more likely to be familiar to them.

Make sure the text you include on your site appears in a logical order, but it should be natural as well. Confer with key customers and ask them to describe what your solution, services or products mean to them. What problems do they solve, and what were their pain points before working with you?

Let the buyer maintain control. Eliminate designs that override how a prospect might want to interact with the website. Autoplay videos, which have become ubiquitous across social media platforms and many news websites, can frustrate visitors who view these are a nuisance.

Don’t assume what the visitors want to do; let them play the video only if they want to. It should supplement, not be a substitution for, good content that is in text on the page.

Automatic carousels, once a common feature on many high-end websites, have also lost their allure, for the simple reason that they don’t work. Besides the fact that motion in carousels is distracting and rarely timed at the right intervals, it doesn’t present key messages to the visitor where they will be certain to see all of them. Layer information for your website in a way that makes it easy for your buyers to discover and explore instead of using an element that is less effective.

See how Bluetext can help your brand deliver an effective user experience.

User experience and personalization was the top trend for website development, and it will continue to be for 2018. Designing and executing the best architecture for a website engagement and conversion, while offering the right content at the right time to improve SEO and move prospects through the sales funnel, needs to be every marketing executive’s top priority. It remains a process of emotional transformation for many organizations, as top executives push still need to be convinced that creative design alone isn’t going to make their website the business tool that it needs to be.

With that in mind, here are our top tips for creating websites with user design as the first and foremost priority:

1. Personas are evolving. It’s easy to look at personas as a type of user who fits into certain common demographic categories. In the political arena, for example, a typical persona might be the “soccer mom,” shorthand for suburban mothers in the 30-45 age range whose main concerns are focused on their children. That makes sense for political purposes, but it gives little insight into how people actually engage with a website. We are recommending grouping personas into categories according to what they want to do on the site. Is it browsing, comparison shopping, or looking for specific content in order to make a decision. Recognizing these groupings offers more useful insights about what they want from their experience, and how best to deliver that content when they want it.
2. Less is more. It’s easy to clutter up a website with tons of promo boxes and fly-out menus. But the goal is to make it easy for visitors to find what they are looking for and take the actions that we want them to take. Instead, design the home and landing pages to reduce the tasks required of users to the bare minimum. Make it simple, and get rid of all the clutter that doesn’t add value or that serves as a distraction.
3. Design the user experience. Remember that designers are always working on large monitors with the best resolution. Unfortunately, most users are on laptops, tablets or mobile devices. User design for that reality shouldn’t be an afterthought. Visual hierarchy, spacing, content grouping, positioning, and size should be solved in the wireframe process before a visual designer is passed the assignment.
4. Take a field trip. There’s an old adage in real estate that says the more houses a homebuyer visits, the more likely they are to know the one they want when they see it. That’s why one of the early steps in our design process is an extensive virtual field trip to explore design elements in scores of websites across multiple industries. The idea is to show the client team the wide range of user designs that are out there on the web and to react to the design elements and functionality in multiple settings. We watch their faces closely during this exercise to see what they respond to, and to give them the confidence of knowing it when they see it.
5. It’s all about the user. It’s easy to gravitate to what you like for the website based on your own preferences. But it’s not about you, it’s about your customer and the user experience. While tempting to select design elements with your own preferences and tastes in mind, that won’t help engage your target audiences if they have a whole different set of preferences and needs. Always remember that it’s about what users want to do. Our job is to help them to get the content and take the actions they want in the easiest and most intuitive way possible.

See how Bluetext can help design a website with a great user experience. 

Smart digital media strategies depend on deep, accurate and relevant personas. Getting personas accurate and relevant in terms of website user experience, search media, and social media are critical. Mistakes in this persona development process lead to flawed content strategies, search in bound link targeting, and unusable web experiences. Correcting these personas after strategy deployment leads to budget over runs and dissatisfied brand embracers. Smart digital consultants use processes to reduce the risks inherent in persona development and the deliverables that are driven out from these personas.

Typical persona deliverables should include:

• Portraits of each persona delivered as compelling summary graphics and slides.
• A behavioral model of each persona, comprised of how the persona thinks and reacts to site concepts.

Conventional persona development begins with qualitative research usually through focus groups and interviews, both virtually and in person. The process begins with analytical research, based on a large enough sample of your actual site visitors. Depending on the business and industry the word “large” obviously means different things. Leveraging clickstream data and the associated demographics, attitudes, and visit metrics, you can validate what your personas dictate. We therefore know definitively:

• Web property visitors
• Motivators for why they come
• The various persona attitudes they arrive
• The linear tasks they hope and seek to accomplish
• How successful these experiences are (review abandon pathways, shopping carts, applications, etc)
• How they feel about your digital presence and your brand
• How the site experience influences their likelihood of doing business with your brand in the future

Because we identify the primary personas from this statistically robust sample of thousands of actual visitors, the likelihood of our missing a key persona or even a key attribute is far lower than would be the case with exercises that start with focus groups.

Only when we have a clear picture of current visitors do we move to focus groups and one-on-one interviews, where we dig into the needs and experiences that formed your visitors’ attitudes towards your space, your brand, your products or services, and your competitors. We know, for each persona, the underlying motivators that influence the way they see your site and what they need from it, both now and in the future.

Get in touch if you would like help building out your personas to inform a sound digital media strategy.

Trend #2 – User Experience Design Becomes More Humanized

As marketers strive for the strongest brand recall in their competitive marketplaces, they must still focus on what our data continues to show – leveraging as many human sensors in a branded experience as possible drives results. The more human sensors involved in a customer experience the higher the brand recall, resulting in stronger campaign key performance indicators and the most positive word of mouth brand marketing you can get – viral.  The following trends in humanizing branded online user experiences will continue to emerge in 2011:

Touch – This year, brands will focus increasingly more on the touch experience. Touch allows the user to engage with another sense, thus offering higher brand recall. As tablets becomes ubiquitous, another experience will need to be considered in how we produce the interactive arts. Another dimension to the style sheet will emerge as standard in all projects to allow for presentations to be optimized if they have touch or a no-touch capability. Mice are much more precise than fingers, so interfaces will become dynamic to create optimized interfaces for the various devices. The human race is proving that there is a 4th screen needed in life. Wall mounted, the workbench, the casual experience and the mobile experience. I find myself equating my laptop to the modern day workbench, while the tablet is more like a casual device. iPhone and Android phones need to fit in the pocket. Until technology produces a mass market stretchable product, there will be two product categories. Printing and the disposable goods industry will shrink as people go all digital. The tablet is speeding that industry contraction. Printing in an analog way makes no sense with today’s technology. I am seeing consulting firms far and wide with high volumes of presentations switching to synchronized iPads in presentations versus printing. Clients prefer the progressive, cleaner, portable experience. Branding these experiences and producing applications for this customer behavior is a great opportunity to differentiate your brand.
CNBC iPad Application

Social Media Integration – Understanding how your social ecosystem is engaging with brands is critical in today’s socially connected world. A sound social strategy that creatively weaves into a brand experience is where you will see all brands, including public sector, business to consumer, and business to business audiences. These platforms are communities in themslves. Brands like Facebook, YouTube, Twitter, LinkedIn, Vimeo will all be integrated into a user experience.
Live Customer Service – The time to react to your customer is shrinking. Customer service has become the new marketing. Look at how Rackspace and Zappos and other customer service centric brands are growing.  These are very different industries, both branding themselves with Ritz Carlton quality customer experiences. The “social support” experience grows. Brand get rated online through outlets like Yelp, Service Magic, etc. These ratings are search optimization pillars and facilitate many more word of mouth conversations between companies and their brand ambassadors.  Encouraging social support produces a strong knowledge base and a self service community that drives support costs down and brand engagement up.
HTML5 – The standard will continue to grow as browsers become modernized globally.  Brands and customers will demand HTML5 experiences for their richness, openness, and accessibility across all devices seamlessly. As differentiation between Flash, Silverlight, and HTML5 blur dramatically HTML5 will rule. What is Adobe’s next move? Open source Flash all the way?  I think this is the year.  Adobe’s sales will continue to grow as their tools continue to be best in class.
Mobile – Mobile and Facebook global growth continues to trend inline with one another. 2011 will bring 600 million global smart phones online. A more connected world is a more sophisticated world with greater demands and a changing dynamic. Mobile technology solutions like Square, PayPal, Identity X and other brands and their API developer strategies will enable brands to produce some amazing applications for their customers.

Design digitally becomes more humanized.  Years of two dimensional experiences with limited colors, limited fonts, and limited bandwidth and accessibility are now all things of the past. The amazing experiences agencies globally are producing for their clients are truly phenomenal.