Large-scale, in-person events have all but vanished since the pandemic rocked our world just a year ago. It seemed that nearly all hope was lost for event marketing ― but then came virtual events.

Over the past year, virtual events have provided companies and organizations the opportunity to host their events in the digital sphere, often attracting far more attendees than their in-person events. These virtual events provide hosts and attendees with opportunities that physical events simply can’t. 

No venue, no problem

Virtual events are exactly what they sound like ― virtual. This means that attendees don’t need to travel to attend a virtual event as they can enjoy them from the comfort of their own homes. No venue means no geographical constraints and the elimination of travel expenses. Attendees can join from all across the country, and all around the globe without costing their companies a dime. 

See how SonicWall successfully garnered a 135% increase in attendance over their previous high-mark partner event.

High-quality production for higher retention

Virtual events allow companies to shift their budget away from venue fees and reallocate it toward production costs for their event. High-quality production captures and sustains attendee attention. If your event is lacking in production value, your attendees will be more inclined to spend time on their email instead of participating and actively listening to your hosts and guests.

Equipped with Citrix brand assets, Bluetext designed a fully-customized virtual event experience for Citrix Boot Camp, marked by live video playback, a resource center, and extensive tracking to provide an interactive and enjoyable online UX. See how Bluetext worked with Citrix to bring their networking event to the digital sphere.

The restriction of in-person events was once seen as an obstacle, however, the recent success and advantages found in virtual events have brought new opportunities and exposed flaws of previous systems. Virtual events aren’t going anywhere anytime soon. Even post-covid, the virtual event will continue to be a key component of event marketing and management where nearly all events will be hybrid, and many still fully virtual.

Watch Bluetext founder, Jason Siegel, discuss the future of virtual events with Travelocity Founder and keynote speaker Terry Jones in this week’s Virtual Marketing Minute.

 

So, you want your business to get in on the latest next-generation social platform? Stay relevant and be at the forefront of the top trending tech? Join the club. Quite literally, join Clubhouse. 

In the last few weeks, Clubhouse, an audio-social app emerging from Silicon Valley has captured attention nationwide. So what is Clubhouse? Well, it’s not a dance club, and it’s not associated with Mickey Mouse, but it is the next social media sensation. It’s all the buzz of celebrities, tech investors, and digital marketers. In the first week of February alone, the app reached 2 million installs. 

After many brands made the mistake of dismissing TikTok as a short-lived, tween app for dance trends, they are paying attention to the promising potential of Clubhouse. New social media apps come and go. Many fail when their UX features can’t stand up to the mainstream social giants or are acquired only to be killed (rest in peace video app Vine, which was bought by Twitter). The routine rise and fall of social media fads just prove how difficult it is to achieve adoption, capture attention, and establish habitual use of platforms.  

This leads branding and digital marketing agencies, such as Bluetext, to wonder which platforms will be “the next big thing” among digital users? Where should businesses focus their attention and become social pioneers? Bluetext breaks down the rising app, Clubhouse, for its digital marketing potential. 

What is Clubhouse?

Clubhouse is a free, voice-based social media app with “rooms” to discuss various topics. It capitalizes on the familiarity and comfort mass audiences have found on Zoom’s “chat rooms” during the COVID-19 pandemic. Many describe Clubhouse as being on a Zoom call with the cameras off, a scenario that the remote workforce still in their pajamas at 2:00 PM knows all too well. While there is some benefit to this familiar user experience, there are also some drawbacks. Much like an overcrowded Zoom happy hour, the networking rooms can be difficult to identify the speaker and become unstructured. But maybe that’s the intent. Clubhouse has been described as a hybrid TedX talk and podcast where spontaneous conversations between strangers offer an invaluable perspective. It’s an app built for all audience types; from the passive listeners looking for entertainment, to the content creators with voices that want to be heard. 

Clubhouse has taken efforts to provide a sense of order. For one, the “rooms” have a moderator with the power to mute and unmute audience members. Moderators are often thought leaders, influencers, subject matter experts, or even A-list celebrities. Users can follow their favorite moderators and have a chance to listen and participate, almost like a live two-way podcast. The app is invite-only, and the recent appearance of major celebrities and tech industry leaders has only heightened people’s curiosity and desire to adopt. Invitations are sent by current users, who receive two invites at the time of joining and the opportunity to earn more with app engagement. After news of big-name celebrities, such as Elon Musk, Oprah Winfrey, Mark Zuckerberg, guest-starring in Clubhouse rooms there has been a surge in invitations and adoptions. The app combines psychological desires of group belonging, the curiosity of mysterious and exclusive events, and fear of missing out (or “FOMO”) once you’ve achieved membership status to hook and sustain attention. 

What Do Digital Marketers See in Clubhouse? 

There once was a time when no one believed social media and business would overlap. But the lines of personal and professional have blurred over the years. Almost any industry can benefit from social media digital marketing, whether in paid or organic formats. Digital marketing campaigns from brand awareness to direct sales and conversions have proven successful on Facebook, Twitter, LinkedIn, and even Instagram. Any and every social media platform is subject to malleability. People will inevitably create their own use cases that meet their specific goals, which may or may not align with the original design. Platforms, like Facebook and Twitter, have evolved powerful marketing tools with robust targeting and analytical capabilities to reach worldwide audiences who have ingrained the apps into their everyday routines. We expect the same in time from Clubhouse. 

Clubhouse has a unique marketing potential because of the niche topic “rooms” and audiences. Users can select the topics of interest to them, and join “rooms” where influential moderators facilitate discussion on those topics. There is an educational element to the app, much like podcasts. This is where industry thought leaders can shine, and host “rooms” to share insights and discuss trending topics with partners, customers or competitors. Think of it as a thought leadership article turned interactive audiobook. It is a golden opportunity to spread brand awareness and strengthen reputation with an interested and interactive audience.

Digital marketers everywhere are eyeing the Clubhouse app for the potential access to exclusive audiences and marketing opportunities. Unique elements, like the invite-only exclusivity or completely live no-playback content, have users eager to join and addicted once a part of the group.  In time, we expect the opportunity to share your brand story or your founding story, connect with customers, get product feedback, run focus groups, and generate awareness will only grow. And the early adopters will have a competitive edge. 

 

Ready to be at the forefront of new technology and social trends? Get in touch with Bluetext for expert branding, digital marketing, and social media strategies. 

 

 

Bluetext’s public relations client SAS has long been a trusted partner of colleges and universities around the world, leveraging their advanced analytics capabilities to provide safe, effective learning environments for students.

This year, the task of providing a safe and effective learning environment is much more challenging as an abundance of COVID-19 makes gathering in tight quarters like dorms, classrooms, and campuses without spreading the virus next to impossible. As a result, many universities have taken detailed measures to plan for student safety in the event of new outbreaks upon their return to campus. 

One of these is Oklahoma State University (OSU), where administrators are leveraging SAS technology combined with unique campus data to track the spread of COVID-19 using contact tracing and data analytics. 

To be ready for the return of students, faculty, and staff, OSU has integrated different data sources to create inferred links between people, places, and times. OSU connected institutional data such as time and location-based information from its extensive campus Wi-Fi network with over 5,000 access points. This data is then combined with other location-based information such as campus store purchases, card swipes, class schedules and more, which can be linked directly to individual students and provide a more complete picture of anyone who has been in contact with a confirmed case of COVID and anyone who has been in the same location for more than 15 minutes.

These OSU data models generate alerts if the data indicates quarantines or isolations are broken, or if a super-spreader is suspected, and provides general alerts for faculty and students. The data will also be used to help identify areas in need of increased cleaning, social distance monitoring, and other education efforts.

The Today Show recently visited Oklahoma State University and followed a freshman student through a day in his campus life amid COVID, illustrating how the university is leveraging its campus data to track where students have been in the event that new cases of COVID are identified.

Watch this segment of The Today Show here.

 

So you’re a top technology company who wants to be seen as modern and ever-evolving — much like the rest of the industry! To stay ahead you’ll need a modern, eye-catching design.  Perhaps you want to redesign your logo… Where do you start?  A memorable logo can ensure your brand stays top of mind and up to par with big-league competitors. Updating any aspect of your corporate visual identity can be intimidating, especially when making changes to one of the most identifiable features. There are many considerations: How can you establish or maintain your brand identity and form a strong connection with your audience? Do you want to fit in or stand out? How can you modernize your existing design?

One way to begin the process of redesigning your logo is by identifying some “zigs” and “zags” in your industry. Digital branding agencies define “zigs” as companies that follow industry standards and recent trends when designing and marketing their brands and “zags” as designs that opt to stand out in the crowd by moving against the latest trends. 

Tech Industry Zigs

Gradient

Using gradients in web design emerged as a hot trend as early as 2016 and has since grown in popularity with no signs of slowing down. There are several companies that have successfully incorporated this trend into their CVI, for example, Stripe, an economic infrastructure technology company. Stripe’s gradient style has become incorporated throughout the brand and website, creating an ethereal and futuristic feel to its services,  Instagram can be seen as one of the OG trendsetters, debuting gradient design into their mobile app icon in 2016.

 

 

 

 

 

 

Minimalistic

Another recent trend has been the simplification of logos and website design. Many brands have adopted this trend to streamline their CVI. This branding trend aims to provide a clean and clear brand vision, which is ideal for smaller screens as users continue to shift to mobile browsing. As we shift away from decorative and intricate details that look great on a billboard but cluttered on a mobile device, simple logos stay relevant and readable for modern consumers.

Many major global tech brands have already opted to use multiple iterations of their logo design – DropBox, Atlassian, and Android all now include a single image or letter logo option within their design range. 

Illustrative

One way to establish a connection with your audience is by designing a unique illustration to accompany your wordmark. A key advantage to this trend is that when done successfully, brands can use the illustration as an identifier without the wordmark. Take Mailchimp’s Freddie as an example. In 2018, Mailchimp simplified their mascot’s design and gave him an established spot next to the logo. 

Tech Industry Zags

Fine Line Detail

While many tech companies are moving in the direction of simplification, some are going against the grain. One example is cloud migration software company Cloudreach, whose finger-print-like logo detail denotes security and reliability at first glance. Using fine detail has its advantages. Detailed designs can speak volumes about your brand value and tone. Especially in the technology industry rich with complex products you may want your logo to symbolize unique detail and features of your products. In contrast, simplified designs may be preferred to make complex technology more approachable to everyday consumers.

Anti-Marketing

Most technology-oriented marketing campaigns inspire the target audience to use the advertised product or service as much as possible. This statement holds true for most companies looking for customers to download and use their mobile apps. This is also where you can differentiate your campaign to stand out amongst the rest. For example, the newest campaign from the popular dating app, Hinge, inspires it’s the target audience to delete their app. Yes, you read that right. That may sound counterintuitive, however, it guarantees a different approach from their dating site counterparts, who focus on their service being the best at finding love for its users. Hinge’s campaign, instead, inspires its users to find love and delete the app. 

Of the campaign, Hinge CMO, Nathan Roth, said “It’s quite common for apps to optimize for time in-app, whether it’s to maximize subscription or advertising revenue. We are purely focused on our users’ success and that’s helping them find someone worth deleting the app for. That’s our single focus,”

Interested in learning more about the zigs and zags of the technology industry? Contact us.

 

 

 

When building and launching digital campaigns, many of the key determinants of success are evaluated through digital engagement measurement and tracking. However, as websites and ad-tech have evolved in recent years, so have protections and privacy policies. It’s easy to write off the need for a comprehensive privacy policy, however, this is a recipe for disaster in the age of big data regulation and enforcement. To avoid the FTC and International regulators ire, digital agencies such as Bluetext recommend taking data privacy measures that cater to the most comprehensive regulations in effect. 

For businesses with users outside of the United States, being aware of the General Data Protection Regulation (GDPR) and similar legislation is an essential consideration. The GDPR has created strict provisions for EU web users’ privacy and data rights, which extends to US browsers. As global privacy legislation evolves, North American businesses that handle global users’ data must comply with current regulations and build with an eye on future compliance. Top digital marketing agencies advise and design campaigns and websites with these policies in mind to provide frictionless engagements. 

What is the GDPR?

The GDPR is an extraterritorial set of provisions that updated Europe’s data protection standards. The privacy policy strengthens the protections set in 1995, adding requirements for greater transparency and disclosure to users, in addition to modernizing the “cookie law” of 2002.

The GDPR goes beyond earlier regulation, focusing on personal data protection regardless of the type of data and how companies must document user consent in a transparent fashion. These protections apply to all persons browsing within or originating from the European Union. 

The term “personal data” is not synonymous with “personally identifiable information”, or PII. PII has traditionally been a legal concern for American businesses, and it refers to a more defined set of information than the GDPR model. PII does not have to be context-specific to be regulated, in contrast, the GDPR emphasizes the consumer risks of data aggregation.

My business isn’t located in Europe, why should I care?

The GDPR’s reach is far greater than the medley of privacy protections in effect across the United States. Violators of the regulations risk penalties of €20 million ($22.6 million as of writing) or 4 percent of global annual revenues for the preceding fiscal year, whichever is greater. Comprehensive legislation at the state level in the U.S. has been varied, many forward-thinking businesses are beginning to take steps to adapt their practices to comply with the California Consumer Privacy Act (CCPA). Ultimately every website will have to comply with some set of standards, so it is wise to be proactive and implement privacy protection now. Top digital marketing agencies such as Bluetext are taking steps to protect against potential violations of the CCPA and GDPR by changing cookie collection practices, recommending new data collection practices, and designing clear consent forms. 

Changing privacy policies impact sites from the bottom up, starting with development and design

In a digital-first world, data is a critical component of many businesses online and offline strategies. With the implementation of the GDPR, marketers and web developers must be more diligent about what data we collect, the means by which we collect it, and how we handle sensitive information. When building or updating websites, web developers, and digital project managers should take this as an opportunity to rethink how sites can be more transparent and adopt the Privacy by Design framework. 

The Privacy by Design framework highlights design-thinking approaches to development prior to launch to eliminate the need for post-hoc privacy fixes once a project is live. Solutions such as making privacy the default setting for site visitors, making privacy standards visible and open, and giving users specific privacy information notices are easy considerations to add to the development plan.

If your site is already live, consider a development sprint focused on auditing areas of potential weakness. In assessing your data hygiene, your team can look for unsafe or unnecessary modules that can be disabled, particularly those found in APIs and third-party libraries. Adtech integrations may help source leads and retarget with better precision, but validating that their pixels and tracking are in alignment with GDPR best practices is essential. 

The aesthetic design of websites is also impacted by changing privacy practices. GDPR consent requires clear and explicit opt-in notices to users. Designers, user experience experts, and marketers should work collaboratively to update existing landing page components to incorporate new disclosure features. One simple mantra to internalize in the design phase? Offer accessible, clean choices around cookies and pixels.

When building clear user permissions for data capture, the GDPR requires that websites define data retention and deletion plans for all the personal data collected. Adding GDPR conscious logic to scripts at the code level of your site can save time for site custodians and business analysts alike in the future. 

Updating best practices for common marketing tactics and tools 

Updating the fine print on your Privacy Policy is just the first step of complying with new regulations; common marketing campaign tactics such as cookies should also be rethought through the lens of compliance.  Cookies are the small data files that can be placed on users’ browsers and provide a trove of useful insight to website operators. Under the GDPR, businesses are legally liable for any activities on their sites, specifically protecting user data from third-party cookie tracking.

Many businesses use cookie tracking to better measure the impact of their marketing strategies, and they combine tracking with other user data to build user personas. While this has been an accepted practice in the past, the new regulation now requires clear permission from European users to collect this information, whether the site is for an American or French company. As noted in the impact of GDPR on design, cookie usage has to be explained on either the homepage or a  second-level page on the navigation. This immediate opt-in should allow users to understand how their data is collected, the purpose of the data, and how long they are consenting to these cookies.

As a website operator, sites must withhold all cookies and trackers on your website until you have received clear and explicit user consent on each type of cookie and tracker. This consent has to be given freely, described in explicit plain language, and users must have the ability to withdraw consent. The rights of users under the GDPR are extensive — to comply, website custodians must update their privacy policies and opt-in tools. 

This sounds like a lot of work, why should I care?

Ultimately, thoughtful privacy policies, development, and design provide a safeguard for both businesses and users. The GDPR gives consumers new rights to access and manage their data on digital platforms, and businesses that do not adapt to meet these regulatory requirements can face steep fines. While these changes can seem overwhelming, a top digital marketing agency such as Bluetext can guide your business through the murkiness of data privacy design and compliance.

What Is Visual Identity?

A visual identity is the combination of design elements people use to recognize your company. 

In general, your visual identity is composed of the brand’s overall aesthetic, use of colors, logo, brand name, typography, and smaller visual elements. These components, while minor on their own, can create a major impact on your brand identity when combined strategically. One example of a visual identity champion is McDonald’s. From their iconic arches to their color palette, they are a globally recognized brand. They’ve created a visual identity that isn’t limited by language or cultural boundaries.

Memorable, recognizable, and admirable are the three central goals of a strong brand identity. But of course, that’s easier said than done. Your visual identity should always be considered in context to your competitor set. If you’re a fast-food chain, McDonald’s red and yellow should probably come off the table. But if you’re an emerging tech company, those colors may be a great opportunity to differentiate in your industry! Consider working with a reputable branding and marketing agency, such as Bluetext, to run a full competitive analysis and to ensure you have a well-planned out brand that you can consistently maintain. 

Why Is It Important?

A well-defined visual identity allows you to ensure all your brand designs support your company and its overall business goals. In creating a visual identity, you’ll want to ensure you choose a logo, color palettes, fonts, visuals, and design style that fits the way you want your company positioned in the market. Are you looking for approachability? Maybe you want to be perceived as more aggressive in price or quality. All of these brand attributes can be strengthened with visual elements. Beyond defining these individual elements, you’ll want to ensure they are cohesive and can be used consistently. 

By creating a consistent and well-defined visual identity you become more memorable and recognizable for your customers. 

In developing your visual identity, there are countless free checklists and templates to utilize. But a word of caution, nothing can replace the creativity of a top-quality graphic designer. The good news? Bluetext has a full design team that’s ready to assist you every step of the way in developing your company’s visual identity. 

Do you really want your brand to stand out? Then consider a custom font. Companies such as Netflix, Google, Apple, and the BBC all utilize custom fonts to help stand out from the competition while increasing their recognizability. Just ensure your custom font meets accessibility standards. Decorative or overly stylized fonts can often be difficult to read even for users without visual impairments or reading disabilities.

Key Elements of a Visual Identity

So where do you begin building a strong visual identity? This is far from an all-encompassing list, but here are the top elements Bluetext suggests you start with. Keep in mind, the priority elements may vary based on the platform and the brand. For example, the specific visual identity elements needed for an app for a global brand will be different from what’s needed for a regional-sized company’s desktop site. 

That being said, here’s a concise list of elements Bluetext considers cornerstone in a brand identity:

• Logo: Essential for every business. Your logo is one of the first elements users will notice, so you need to make sure it’s memorable. 
• Color Palette: Defining your band’s color palette increases consistency across your brand. 
• Fonts: Again, a consistent font is essential. Whether it’s a set of free fonts or custom fonts, make sure they reflect your business’ goals. 
• Visuals: From iconography to images, ensuring they align with the rest of your visual identity is essential. 
• Design Style: Whether its modern, eclectic, or industrial, sticking to one design will increase coherence between all your visual identity elements. 

Creating Your New Visual Identity

A good place to start in any rebrand?  Consider looking at other notable companies, within and outside your own industry! There is brand inspiration all around us, so next step; ensure the success of your new brand by enlisting the help of a professional, such as Bluetext. A branding agency can take your list of brand inspirations, along with creative field trip and industry-backed insights to help guide you through every step of the way. 

One of the biggest takeaways is to ensure each element supports each other and thus the overall visual identity. The other most important takeaway is to ensure you consistently use your visual identity across all branding opportunities to set your company up for success. 

In the past few years, the option for “dark mode” has become increasingly popular as our time spent on-screen steadily climbs. Dark mode is a display setting on a computer, tablet, or mobile device that allows the user to view their content with a predominantly dark theme, compared to the typical white background we find on most websites and apps. So what is the purpose of this change? UX research shows that dark backgrounds enhance page contrast, making visuals pop and easier for the user to focus on.

Early adopters of dark mode will remember when it was only a one-off feature, offered exclusively within certain mobile apps. Slowly, as time passed and more software updates were revealed, operating systems like iOS 13 and Android 10 offered a dark mode option that applied device-wide; making the switch for all of your default apps (i.e. your notepad, weather, and more). Now that dark mode is more widely available on our top visited apps like Instagram, Twitter and soon Facebook, many website designers and developers are wondering if a dark mode option is right for their site.

Is Dark Mode for Me?

There are a number of factors to consider before adding a dark mode setting option on your site. The trendiness vs. the more concrete usability points is the main question to ask yourself. What is the goal of your site? If the focus is on the style and design, it makes a better case for a dark mode implementation. There is evidence that users viewing content in dark mode are able to more easily focus on the visuals on screen, over the content. Dark mode is ideal for distinct CVIs or attractive product imagery. If brand awareness or e-commerce is your site’s main focus, dark mode may improve page performance.  If a KPI is more content driven, focusing on conversions and leads, dark mode might not be a critical feature.

Web developers should also be aware of the time needed to implement a dark mode option—both initially and to factor it in with future updates. If the project is already on a timeline with a quick turn around, it could be better to revisit the integration as a post-launch add-on item.

Consider Your Users:

Two key end-user  benefits stand out when considering dark mode for your site:

1. The highly convincing argument that it may be easier on the eyes. This is pretty self-explanatory. Users are becoming more aware of daily screen time and actively seeking out ways to maintain a healthy balance with technology. For instance, Apple recently released Screen Time, allowing users to track the amount of time spent on their devices. Though it is not the responsibility of web designers and developers to look out for users’ natural light-dark cycles and circadian rhythms, it serves as an added bonus to offer your site visitors a dark mode option. Think of it this way: the easier on the eyes, the longer your visitors will stay on the site. 
2. It can improve device battery life. That’s right—some developers claim that dark mode consumes only a fraction of the percentage that using a site or application takes from your battery, saving your users time between charges.

With the rise of digital personalization and online interactions, it’s important that your users feel your brand has their best interest in mind. Especially when attracting new users, these subtle enhancements to their experience can make all the difference. Ultimately, dark mode is largely an aesthetic decision, so you’ll want to think through how to integrate this with current branding. 

Recommendations for How to Use

If you decide to include a version of a dark mode integration in your site or app, here are some additional recommendations to use as a guideline. Start by establishing an alternate dark mode color palette for your brand. Since your users will be more drawn to the visual aspects of the site while viewing a darker background, make sure that none of the brand colors you’re using are too saturated or too bright in contrast to the dark background.

The development team should explore the options for adding additional theming options to your site using custom CSS classes on existing code. Decide whether you will allow your site’s visitors to choose their display options, revealing a dark mode theme, or if it will be automatically based on their browser settings, and even other in-app indicated preferences if designing for a mobile app. The best option being that whatever you decide for the user’s interaction with it, it should closely resemble other display settings and theme updates available on your site. If these are not present, recognizable icons, like a light bulb or sunshine (for light mode) and the moon (for dark mode) are acceptable for a quick turn-on turn-off functionality.

As the popularity of user-end site personalization options increases, rely on these helpful tools to help the decision-makers on your team in their choice to join the dark mode movement.

 

 

Learn your customers. This is not news to anyone in sales, but the more you understand about your audience, the better you can appeal to them. With more and more sales moving to digital, companies need to invest in digital empathy and offering a personalized brand experience is the way to go. Gartner agrees, that this is the year that personalization can enable up to 15% more profits for companies who re-engineer their content strategy to align with customer intent on a case-by-case level. For instance, a questionnaire that simultaneously tracks their answers and interests while drawing them to your critical on-site content that aligns with those interests is a win-win. In the end, your customers are satisfied immediately when, after a few clicks, get what they need on a personalized listing page or action report, especially if you gate it, and you understand your customers in real-time. Raise your hand if you want to be a trusted consultant and thought leader with great top of funnel pipeline…

Peak Interest. Peak Opportunity.

You’re being overmarketed. That must sound strange coming from a marketing blog, but the truth as we see it is that there is more noise out there than ever and digital ad-apathy is stronger than it’s ever been. So how can marketers cut through that noise and get their foot in the door? Lead generation today is about taking the time to tailor and target the message to the right person. It’s important to balance marketing automation with personalized lead-by-lead outreach. Is it time-consuming? Absolutely. Is it worth it to increase your ROI? Absolutely.

Marketers overwhelmingly agree that personalization is a huge benefit for developing and maintaining customer relationships. According to Adobe 60% of us are having trouble trying to make the switch to personalized content, but 90% of marketers recognize that their target audiences expect a personalized experience.

So what change is happening to boost marketers’ confidence in 2020?

Empirical Empathy.

You may have the creative personalized ideas, writers, designers, and web developers ready to help go to market, but until your business has the right data to drive your GTM ideas, you might be starting from scratch. Instead, companies who cultivate all of their customer data together, including customer journey tracking, cross-platform reporting, and aggregating lead generation trends across their web, mobile, email, and social channels will find the personalized insights they need to succeed. Harness the bountiful (and cheap) organic user information, across multiple data platforms, into one cohesive customer profile. Then build your storytelling experience, quiz, or dynamic CTA button around what you’ve discovered about your users. Turn your expensive anonymous users into cheaper hyper-targeted users through a foundation of data and let a personalized marketing experience reap the benefits.

On average, marketers within companies store their customer data in at least four different systems, most of which are not shared or have no way to make meaningful connections. Dramatic investments are in store for whatever integration, platform, or process can unite the omnichannel user data and enhance data analysis. Start with implementing data-driven objectives like:

• Location Data
• Overlays
• Survey Responses
• Ad Campaign Interaction
• Tag and Filter Results
• Track Pageviews
• Smart Lists
• Dynamic Content Blocks
• Link Clicks
• Referral Source

With this precise user understanding at marketers’ fingertips, we enjoy the familiarity of personalized campaigns. Yet culling that data together and offering a message or experience to the potential lead based on their previous interactions with your company is vital to getting that foot in the door. Invest in understanding your audience and their behavior and interests and they will invest in understanding you.

Email is Still Mail.

Let’s face it, our inboxes aren’t overflowing with personal communications from friends and loved ones. That doesn’t mean email marketing has to be impersonal. So how do we get a user to click on that one email subject line when they return from vacation to a mailbox full of ads? Personalize your headline copy, customize imagery by location, gender, or season, and insert dynamic CTAs to make the offer relate to what you know about them. Make it pop!

Bonus – add additional personalized flair to your brand experience by implementing a kickback email upon conversion. The most common form of a kickback email is an automated thank you note sent to their inbox once their personal information enters your CRM. Higher engagement rate – check. Great first impression – check. Polite digital etiquette – check.

You’re on the Right Landing Page.

Let’s say you’ve finally convinced the user to engage with your content and click on the CTA button, you know you have their full attention. Making a personalized first impression when they arrive on the landing page both affirms that they are in the right place and encourages them to remain there. In the Calling All Optimists case study, the media campaign was designed to match the messaging that worked in the first place to pull double-duty by complementing the interest on the landing page. Driving the target audience to the site, the user is met with a unique welcome message in the hero-zone correlated to the specific ad they engaged with.

Personalizing your page ensures that traffic from all over the world sees the most appealing content for them. Whether it’s one of your homepages (yes – the more the merrier!) or a campaign landing page, every page should have a purpose correlating to every unique visitor and their previous exposure to your brand.

Make It Personal

Stand out by personalizing your digital reputation. Customers will remember your services, your messaging, and your products if you direct them to what makes sense for them, rather than sending them on a wild goose chase. Content marketing has been top of mind for this industry for years now, but personalizing that content marketing strategy is a way to make your brand feel exciting and special.

It’s time to say goodbye to cookie-cutter content passively thrown into your resources listing page and keeping your fingers crossed that someone stumbles into it. With social media engagement on the downfall and Google’s algorithm prioritizing their own thought leadership over yours, it is imperative to transform your strategy into something that appeals to your ideal customer. Two-thirds of consumers say they will switch to brands that treat them like an individual rather than a data point, a trend that will continue to be driven by younger audiences who value brands that are transparent, authentic, and personal.

No matter the tactic, the fundamental purpose of personalizing any campaign is to boost engagement by telling the user you understand their need. Communicating your own message by listening to their needs first will always prove to be worth the research, planning, and testing effort. Delighting the modern consumer is going to take some analytics-grit, but doing your marketing homework before investing in any large personalization initiative will pay off in 2020.

If you’re looking to digitally personalize your content, reach out to Bluetext to help you succeed. 

PR and marketing have changed overnight. There is still a need to reach customers and prospects, but it goes without saying that priorities have shifted in the “new normal” brought on by COVID-19.

It is a challenging tightrope to walk; the news cycle is rightly dominated by the coronavirus pandemic, which means many narratives that resonated pre-coronavirus will struggle to reach your target audiences. For our technology clients selling to government and enterprise decision makers – as well as consumers – we’ve preached several key PR and marketing tenets.

Chief among them is “do no harm.” If we have a client that can offer valuable expertise and insights to advance the conversation and help individuals and organizations navigate the current climate while protecting consumers and businesses, we support those efforts. But you can’t force connections that aren’t there and detract from those better positioned to make a positive impact. In other words, don’t be an opportunist. Don’t be an ambulance chaser. Those efforts will backfire and damage your brand.

Bluetext Digital Briefing Centers

Second, clients and their PR/marketing agencies need to be measured, but also creative and nimble. A government contractor or enterprise software company that relied on physical conferences and in-person sales meetings to engage with customers and prospects must now turn more attention to digital strategies.

Check out how Bluetext has developed Digital Briefing Centers (DBCs) for clients needing a dynamic way to digitally showcase to customers and prospects their full range of solutions in action. Customized presentations, live demos and in-depth discussions can be arranged while offering a proven short-term alternative and long-term complement to physical, face-to-face environments.

 

PR In the Age of Telework

 

 

Businesses can’t just throw up their hands and wait it out; there is still a need for smart PR and marketing to grow or at least sustain sales for the near-term. Digital Briefing Centers address the fact that your website and digital presence is by far now the most important doorway to your brand and brand experience while traditional, physical doors remain closed.

On the PR side, the best way to illustrate how Bluetext thinks when it comes to remaining proactive and creative with clients is through a real-life case study. Transaction Network Services (TNS) is a leading global data services provider with a telecom unit that provides robocall detection technology to U.S. telecom providers. Recognizing that scammers seize on the fear, chaos and confusion caused by health crises, we knew this was an opportunity for TNS to share its important data to help protect consumers from risks to their savings and personal information. Coronavirus scams cost people $7 million in the first 9 days of April alone — so the stakes are high.

Bluetext worked with TNS to rapidly build a strategy to communicate the financial risk to citizens and analyzing data to determine which robocall scams were most prevalent in which parts of the country. Some of the media coverage generated in a two-week period is included below.

In addition to developing a rapid response strategy, we started to think longer-term about robocall risks in the coming weeks and months. First, we worked with the client to gather data on political robocallers who were capitalizing on confusion regarding postponed Democratic Primary dates in a way that could influence election outcomes – and ensuring the data could be easily visualized.

The bottom line is this: we are in an uncharted phase as a society, and it is a phase that may last for months and even years. The organizations able to adapt to the “new normal” will be those best positioned to support their customers, partners and employees.

If you are looking for a partner to better position yourself to support your customers, reach out to Bluetext. 

 

A Google search of “cyber security companies” will return well over 700 million results. As a business becomes increasingly digital and transitions more operations into cloud-based tools, the data of both the business and its customers become increasingly vulnerable to cyber attacks. Cyber security companies are cropping up in response to growing demand across industries, but even the cyber security companies have to worry about protection, especially when it comes to their websites. As its digital storefront, any website is a critical place to ensure proper security measures are in place. 

Here are the top five steps that cyber security companies themselves are taking to keep their websites protected.

1. Ensure CMS Security

The most cost-efficient way to build and manage a website is to leverage a popular content management system, but on their own these systems are often prone to attacks. To mitigate vulnerability, cyber security companies install a series of security plugins or modules, such as Securi for WordPress and Security Kit or Paranoia for Drupal. 

Important Note: Simple installing the plugin or module is not sufficient. To protect your website and its data, webmasters must update and configure new releases in a timely manner. Website design and development agencies, such as Bluetext, can ensure your site security is always up to date.

When Bluetext partnered with ManTech to completely redesign their website, CMS security was a major concern. ManTech is a multi-billion-dollar public company that provides subcontracted technological services to the US Government. We outfitted their new Drupal website with the latest and greatest security plugins to ensure adequate CMS security.

 

2. Leverage Two-Factor Authentication

The content management system supporting a website needs to be easy-to-use, but not easy-to-access. Top cyber security companies (and the cyber security marketing firms who design and build their sites) ensure that only entrusted individuals can manage content on their sites by implementing two-factor authentication. When a content editor attempts to login in to update a page, they must validate their identity through a secondary step, such as a text message, phone call, or email. We often recommend Duo from Cisco, which integrates easily with most content management systems.

When CyberArk, a Goldman Sachs-backed, global cybersecurity technology company turned to Bluetext to redesign its brand comprehensively, we also launched a new responsive digital platform, complete with two-factor authentication. The new website addressed the needs of CyberArk’s global enterprise customer base. 

 

3. Setup (BIG) Form Security

Web forms are valuable tools to digital marketers — and hackers! The potential for attacks initiated via a web form is BIG, hence they need big security. Cyber security companies, like many other industries, use web forms as a key lead-generation tool, but they know these forms are not something to be taken lightly. Any element on your site that allows for (and actively seeks) user input is susceptible to SQL injections or spam bots. (The tl;dr for those links: you do not want your website to suffer either fate.) The key IT stakeholder for any website should make form security a top priority, and work with the website development agency to select and implement the right technical measures.

When Finite State, an IoT-based cybersecurity company, came to Bluetext to expand its industry presence through a full website development and rebrand, we made sure that form security was paramount to the fully customized WordPress content management system platform.

4. Don’t Skimp on Hosting

While GoDaddy allows a company to save money, cyber security companies know that those savings come at an even higher cost in terms of security vulnerabilities. Though secure hosting providers come with a higher monthly bill, the long-term peace of mind in security far outweighs the short-term costs. These providers offer SSL certificates, CDNs, firewalls and more to ensure that websites can withstand malicious malware and attacks. Some of the top secure hosting providers recommended by top website development agencies include WP Engine and HostPapa. 

Hosting security was top of mind for our client, PlanetRisk. When PlanetRisk, an enterprise risk analytics company, hired Bluetext to lead a comprehensive rebrand and new digital user experience and re-platform their content management system, we made sure that their updated website was fully secure, hosting-wise.

5. Take a Proactive Stance

Too often, website security measures are only implemented as a reactionary step following an attack. Cyber security companies know better. If a malicious attacker penetrates the website, they could irreversibly tarnish the brand. Cyber security companies make sure that the steps above are covered before an attack by configuring them before the website launches. Proactive protection can be a challenge if you don’t know what to expect, so be sure to consult an experienced website development agency to ensure your bases are covered with the most up to date security measures. 

If you model your website security initiatives after the experts, you’ll be best set up to withstand attacks. Learn from the experience of a cyber security marketing agency—don’t skip these important steps!