With polaroids and vinyl making a comeback and tiny sunglasses making their appearance on the fashion scene once again, the trends re-emerging over the past few years have solidified the value and power of nostalgia marketing. Regardless of if you are a millennial looking to relive 90’s fashion, or a parent reminiscing about the good old days, nostalgia has something special to offer all customer groups – and that’s why it is such a powerful marketing tactic.
A Jump Back in Time
Nostalgia marketing has been leveraged by brands from all industries. By tapping into positive cultural memories from previous decades, companies can drive energy into their modern campaigns and build trust for new ideas and brands. These campaigns allow companies of any age and background to link their brand purpose with old ideas to evoke feelings of security, comfort, and engagement in their audience.
But why does nostalgia marketing work so well?
Science Daily reported that when people feel nostalgic, they tend to spend more money. When people have higher levels of social connectedness and feel that their wants and needs can be achieved through the help of others, their ability to prioritize and keep control over their money becomes less pressing. Naturally, this makes for the perfect sales and marketing tactic.
Let’s take a look at four companies that have leveraged nostalgia as a marketing strategy to boost sales and brand awareness over the past decade.
General Mills
In 2011, General Mills partnered with Target to introduce retro cereal boxes in their stores. The cereal company released limited-edition box designs for some of their most iconic cereals, recreating the original packaging from the years they were released. Not surprisingly, the sales results were astounding.
The plan not only showed how deeply the brands connect consumers across all generations but also gives today’s parents the opportunity to share memories from their own childhoods with their kids. The campaign has since transformed into an annual one, where sales [doubled] over the first year.
Adobe
Regardless of if you were around in the 1980s to experience the ingenuity of Bob Ross, you surely will recognize him after he surged to popularity again in 2016. Adobe rode the wave of the Bob Ross meme and leveraged the iconic artist’s resurgence, creating a series of tutorial videos to promote their “Adobe Photoshop Sketch” application for the iPad Pro.
Not only did this ad campaign leverage nostalgia marketing to promote Adobe’s new app, but the campaign also took advantage of the trends at the time.
Swiffer
Now, brands don’t need to only use visual branding to evoke feelings of nostalgia. Music is a very easy and straightforward way to instill the feelings of comfort and happiness in your audience.
One very memorable ad campaign that we saw in the aughts was the set of Swiffer commercials that leveraged the song “Baby Come Back” and other early 80s hits. Both humor and nostalgia were hard at work in this campaign, giving the audience a chance to reminisce about the past in a longing way, helping promote the brand in a comforting light.
Apple
When Apple was promoting the release of the iPhone 6s, they notably leveraged a more nostalgic celebrity guest‒Cookie Monster. Everyone’s favorite sweet-toothed Muppet graced our screens and showed us just how simple it is to use the Siri feature on Apple products.
Whether it is visual or auditory, nostalgia marketing can take many different forms. It frequently strikes a chord with audiences of all ages, promoting strong, positive feelings with the featured brand. Leveraging nostalgia marketing in your campaigns is often a smart tactic to help your brand resonate with a wider audience. When you’re considering leveraging nostalgia in your next marketing campaign, be sure to keep in mind whether this strategy is best for your brand. Reach out to the top marketing and branding agencies, like Bluetext, to consult if this marketing strategy is best for your business.
Many enterprise companies and organizations have marketing programs to talk about their products and services with their customers, and rely on those types of product marketing assets to reach their target audiences. That information is important, but it’s missing an essential element in the customer journey—developing a connection with the audience that will last beyond the one transaction.
Digital marketing firms know that building a strong customer relationship is as much about storytelling as it about the product or service. At Bluetext, we work with our clients to develop more than just a story they can tell. We want our clients to elevate that narrative to what we call a Signature Story.
What’s the difference?
A story as most of us understand it is pretty formulaic. It has a beginning, middle and end, and uses facts and anecdotes to paint a picture of the value that a brand is bringing to the market and its customers. We often recommend that our clients change up the order of the narrative, starting with a strong conclusion, placing proof points and examples in the middle, and ending by reinforcing that conclusion. But to take it up another notch and become a central ingredient for the brand, a Signature Story is needed.
Put simply, a Signature Story is a narrative that includes a strategic message and allows a company or organization to grow by enhancing its brand promise, its customer relationships, its business strategy and the strengths of its organization. It should be authentic and intriguing in order to grab attention, and tell a story that quickly and succinctly elevates the brand in the eyes of the target audience. It should be thought-provoking, interesting, entertaining if possible, and should paint a compelling picture in the eye of the customer. Finally, it must be authentic in the sense that it must ring true to brand and not be viewed simply as a marketing ploy. It doesn’t need to be entirely based on facts, but it must be in the spirit of a true story.
Signature stories are critical assets, can provide inspiration and insight both inside and outside of the organization, and can be leveraged over time. The challenge is to identify that core story, and to make it a part of the marketing mix.
A strong example of a Signature Story is the clothing retailer Nordstrom, known for its exceptional customer service and commitment to making it right by the client. As the story goes, a secret shopper in the employ of the parent company visited a Nordstrom store that had previously been on the same location as a store that also sold tires. The secret shopper appeared with a used tire and asked to return it for a refund to the now Nordstrom store. The sales clerk, after perhaps a moment of hesitation, took the tire and provided a refund. The clerk knew that Nordstrom’s reputation for service was the most important element of the brand, and out-weighed the obvious fact that the tire didn’t come from that store.
More important is that it reflects Nordstrom’s key values in a compelling and thought-provoking way, and strengthens is brand values.
Or consider L.L. Bean, the iconic outdoor equipment manufacturer in Maine with a long and colorful history. As told in an article in Brand Quarterly earlier this year, L.L. Bean could be content to portray its culture just by talking about its high-quality merchandise. But, “stating such facts is unlikely to create interest, credibility or even a connection to L.L. Bean.”
Instead, the company tells the story of its founder, Leon L. Bean, an avid outdoorsman, who returned from a hunting trip in 1912 disgruntled because of his cold, wet feet. Undaunted, he developed a new boot by stitching lightweight leather tops to waterproof rubber bottoms. He found that his new design worked so well he offered them for sale via mail order, sending out notices to lists of Maine hunting license holders.
But here’s where this tale becomes a Signature Story: After discovering that most of the first 100 pairs sold had a stitching problem and leaked, L.L. Bean refunded the customers’ money despite the fact that it almost sent him into bankruptcy. He then went about fixing the process so that future boots were indeed watertight. This story communicates the L.L. Bean brand value fare more effectively than simply talking about its quality in a vacuum.
Here are the elements of a Signature Story:
The Message Must Link to the Brand. It should speak to the customer relationship and the business strategy, and it should enhance the brand’s visibility, image, personality, relevance, and/or value proposition.
It Should be Intriguing and Provocative. Elements to consider include some combination of thought-provoking, novel, provocative, interesting, informative, newsworthy, or entertaining to the audience.
Authenticity is Essential. Key audiences cannot perceive the story to be phony, contrived, or a transparent selling effort, and there should be services and programs to back up the main message.
It Should Draw in the Audience. If the story is interesting and engaging, it is more likely to result in an emotional connection and response by the customer.
I was recently running a messaging summit with the executive team of a successful government contractor in the cloud space. Just 13 months ago this company had very little presence and visibility in Washington among key decision makers. Today, through an aggressive PR and lobbying program, they are part of the right conversations.
Now that they are on the map they are ready to aggressively drive sales. So the conversation came around to making sure that all of the management team could deliver the same message, and I asked if we put the top executives into separate rooms and asked for a quick elevator pitch on the company would they all be on message. The immediate response was that they could sure do a better job of it today than when they decided to get serious about marketing and communications last year.
Of course that comment made me smile, and it led to a discussion about one of the fundamental things I tell all clients – the first step in getting the outside world to understand who you are and your value proposition is to align inside your company – ensure that all of the management team (and employees) can tell the same story. Management team and staff are your brand ambassadors – if they can’t easily articulate why you matter then you have no chance convincing decision-makers.
So next time you think about the message you are delivering to the market think about that exercise – if you put all of the members of the management team in different rooms and asked them to describe the company and why you matter, would they deliver a consistent story? If the answer is no then give me a call – it may be a reason why your marketing and communications campaigns are coming up short.