In today’s digital landscape, social media is a double-edged sword. While it offers brands a powerful platform to connect with their audience, build loyalty, and amplify their messaging, it also leaves them vulnerable to potential crises that can erupt at a moment’s notice. A single misstep or unforeseen event can spark a wave of negative sentiment, threatening to tarnish even the most reputable brands. But with the right strategic approach, brands can not only survive a social media crisis but come out stronger on the other side.

Identifying a Social Media Crisis

Not every negative comment or tweet requires a full-scale crisis response. The first step in successfully navigating a crisis is distinguishing between regular feedback and an actual crisis.

A crisis often involves:

  • High volume: A sudden spike in negative comments or mentions across platforms.
  • Speed of escalation: The issue spreads rapidly, gaining traction beyond the original audience.
  • Virality potential: If left unaddressed, the situation threatens to go viral, reaching a broader, more public audience.

Examples include high-profile product failures, missteps in brand communication, or controversial statements. Brands like Pepsi and United Airlines, for instance, have both faced massive public backlash on social media due to tone-deaf campaigns or mishandled customer service situations. Recognizing when a crisis is looming allows brands to act quickly and mitigate damage.

Preparing for a Crisis

While it’s impossible to predict when or how a crisis will strike, preparation is the key to navigating one effectively. Building a strong crisis management foundation starts with assembling the right team. This team should include representatives from PR, customer service, legal, and social media—each bringing a unique perspective and skill set to handle various facets of the crisis.

Steps for Preparation:

  • Create a Crisis Communication Plan: Outline key response protocols, designate spokespersons, and define roles and responsibilities. Ensure your team knows who will be responsible for monitoring social media, crafting responses, and handling media inquiries.
  • Use Social Listening Tools: Proactive monitoring through tools like Brandwatch, Hootsuite, or Sprout Social can help you track brand sentiment and spot potential issues before they explode.
  • Set Up Response Protocols: Define clear guidelines on when and how to respond. Decide what situations warrant a public statement versus a direct, private outreach. Be prepared to issue holding statements while gathering more information.

Having a structured plan in place will allow your team to act swiftly and effectively when a crisis arises.

Responding to a Social Media Crisis

When a social media crisis hits, timing is everything. The first few hours are crucial in shaping how the public perceives the brand’s response. While it may be tempting to react immediately, it’s important to balance speed with care.

Here’s how to approach your response:

  1. Acknowledge the Issue: Silence can be perceived as negligence or indifference. Acknowledge the crisis as soon as possible, even if you don’t have all the answers yet. This shows that you are aware of the situation and are working on a resolution.
  2. Be Empathetic and Accountable: Demonstrate genuine concern for your audience’s feelings. Apologize when necessary and take accountability for any mistakes made. Avoid deflecting blame, as this can further damage your brand’s reputation.
  3. Tailor Your Message by Platform: Craft your responses in a way that fits each platform’s tone and audience. Twitter requires short, concise updates, while LinkedIn or Facebook may allow for more detailed explanations.
  4. Coordinate Internal Communication: Ensure that all teams, from customer service to legal, are aligned on messaging. Mixed or conflicting responses can confuse the public and worsen the crisis.

Avoid common mistakes such as arguing with individuals online or issuing insincere apologies. Always remember that public perception is shaped not only by the problem itself but by how your brand handles it.

Turning Crisis into Opportunity

Though social media crises are challenging, they also present an opportunity to demonstrate your brand’s values, transparency, and resilience. How you respond can help rebuild trust with your audience, and, in some cases, even strengthen your relationship with them.

Some strategies to leverage a crisis as an opportunity include:

  • Show Transparency: Keep the public informed as you work to resolve the issue. Share updates on what’s being done to fix the problem and be open about what went wrong.
  • Demonstrate Accountability: Show that you’re taking steps to address the root cause of the crisis and are making changes based on feedback. For example, after a backlash over offensive messaging, a brand might publicly commit to revisiting its marketing guidelines.
  • Rebuild Trust: Once the dust has settled, highlight the improvements made. Show that your brand has learned from the crisis and is taking proactive steps to avoid similar issues in the future.

Brands like Domino’s Pizza have successfully bounced back from crises by owning up to their mistakes and making tangible changes to their business.

Post-Crisis Evaluation

The work doesn’t end once the crisis has passed. A post-crisis evaluation is essential to learn from the experience and prepare for future challenges. Start by analyzing the overall sentiment recovery. Did the brand manage to restore trust? How was the crisis handled internally?

Key areas to evaluate include:

  • What went right, and what went wrong?: Assess the effectiveness of your communication strategy, your team’s responsiveness, and the tools you used for monitoring.
  • Adjust Your Crisis Communication Plan: Based on your evaluation, make any necessary updates to your crisis communication plan to be better prepared next time.
  • Ensure Long-Term Reputation Management: Continue to monitor your brand’s perception post-crisis and focus on maintaining positive engagement with your audience.

Take Control of Your Social Media Strategy

In today’s fast-paced digital world, a social media crisis can strike at any time. But with preparation, strategic communication, and a strong response plan, brands can navigate these challenges with confidence. Don’t leave your brand’s reputation to chance—partner with experts who can help you manage crises and build lasting trust with your audience.

Contact Bluetext today to ensure your brand is ready to handle any crisis with a tailored social media strategy that protects and strengthens your reputation.

As government contractors and marketers navigate an increasingly competitive landscape, events like GAIN 2024 (Government Analytics, Insights, and Networking) are critical for staying ahead of industry trends. Bluetext is excited to be part of this year’s conference on October 17th, hosted by Government Executive Media Group. Whether you’re aiming to expand your knowledge, connect with key decision-makers, or discover cutting-edge strategies for engaging the government market, GAIN 2024 offers an unparalleled opportunity.

In this blog, we’ll take a closer look at what attendees can expect from the event, provide insights into the sessions that will be most beneficial, and offer advice on how to maximize your time at the conference. A particular highlight this year is a panel hosted by Bluetext’s very own Brian Lustig, which will explore the intersection of branding, PR, and contract success in the B2G space.

What to Expect at GAIN 2024

GAIN 2024 promises to deliver a dynamic lineup of presentations, workshops, and networking opportunities designed to help professionals in the business-to-government (B2G) sector stay informed on the latest trends and strategies. As a key event for marketing and government contracting professionals, it offers insights into everything from branding and marketing innovations to government procurement and contract pursuits.

Attendees can expect:

  • Cutting-edge presentations on the latest marketing, branding, and PR trends specifically tailored to the government contracting space.
  • Interactive sessions and workshops that allow attendees to engage directly with experts and peers on key topics like branding, contract marketing, and government relations.
  • Networking opportunities with industry professionals, government representatives, and marketing leaders looking to innovate within the government market.

Each year, GAIN attracts hundreds of professionals who are eager to discover how the latest innovations in marketing and analytics can drive better government business results. With a packed agenda and high-profile speakers from leading government contractors and marketing agencies, attendees are bound to leave with actionable strategies they can implement in their own organizations.

Bluetext’s Key Panel: Blueprint for B2G Success

At this year’s conference, Bluetext’s head of public relations, Brian Lustig, will host a pivotal session titled “Blueprint for B2G Success: Branding & PR Strategies for Contract Pursuits.” Taking place at 1:50 pm EST, this session is designed for contractors and marketers looking to align their branding and public relations efforts with government contract cycles, helping to improve visibility and drive long-term growth.

Joining Brian on this panel are industry leaders including:

  • Sunny Singh, Former President & CEO, Aeyon
  • Scott Aukema, Vice President of Marketing, Sigma Defense
  • Robin Vaitonis, Chief Operating Officer, Grafik

These panelists bring a wealth of experience in branding and marketing for the B2G space, and their insights will be invaluable for professionals looking to better position their organizations in the government contracting market.

This session will cover critical aspects of government-focused marketing, including:

  • How to develop a unique and memorable brand in the crowded B2G marketplace
  • Aligning PR efforts with contract and opportunity timelines to maximize your campaign’s impact and ensure it is strategically aligned with key contract milestones
  • Leveraging Ideal Government Personas (IGPs) to better focus marketing efforts, ensuring resources are allocated toward the most promising government buyers
  • The power of integrated brand awareness and demand-generation campaigns as force multipliers for growth

Throughout the session, real-world examples from companies like Aeyon, Sigma Defense, and Alion will illustrate how branding and PR can be leveraged to align with contract timelines and drive enterprise value creation. Attendees will leave with actionable takeaways on how to differentiate their brands in a crowded market, how to time PR efforts for maximum visibility, and how to build campaigns that effectively target and engage government buyers.

 

How to Maximize Your Time at GAIN 2024

With a packed schedule and so much valuable content, it’s important to plan ahead to make the most of your GAIN 2024 experience. Here are several tips to help you navigate the conference and ensure you leave with the insights and connections you need:

1. Plan Ahead: Prioritize Your Sessions

Review the agenda ahead of time to identify the sessions that will be most beneficial for your organization. Whether you’re focused on government contract strategies, marketing innovations, or PR alignment, GAIN 2024 has sessions tailored to various interests. Be sure to prioritize Bluetext’s panel on branding and PR strategies, as it will deliver insights specifically geared toward driving B2G contract success.

If you’re unsure where to start, consider the areas where your organization needs the most improvement. Are you struggling to differentiate your brand in a crowded market? Or perhaps you need more clarity on how to align PR efforts with contract timelines? Identify your gaps and select sessions that address those specific needs.

2. Take Full Advantage of Networking Opportunities

GAIN 2024 presents numerous opportunities to connect with industry leaders, peers, and potential clients. With many attendees and speakers from the government contracting world, the connections you make at this event could be the foundation for future partnerships.

Don’t limit your networking to just the formal events. Take the time to strike up conversations during breaks or after sessions. Whether you’re discussing a presentation, sharing insights, or simply chatting over coffee, these informal moments often lead to the most valuable connections.

3. Engage with Speakers and Panelists

GAIN 2024 features a lineup of high-profile speakers, including marketing and government relations experts. This is a unique opportunity to gain insights directly from those who have navigated the complexities of government marketing and contract pursuits.

After sessions like Bluetext’s panel, consider asking questions or following up with speakers. Engaging directly with experts can help clarify key points and provide deeper insights into how you can apply their strategies to your business. Make sure to attend Q&A sessions, which often provide added value beyond the formal presentations.

4. Visit the Exhibitors: Explore Innovations in B2G Marketing

GAIN 2024 will feature an exhibitor space where organizations can showcase the latest tools, technologies, and strategies for improving government marketing efforts. These booths are invaluable for discovering new technologies and solutions that can help streamline your organization’s efforts in the B2G space.

Make time to visit the exhibitors and explore new tools that can enhance your marketing, branding, or PR strategies. Whether it’s a new CRM designed for government contractors or cutting-edge analytics tools, this is a great opportunity to see what’s available and how it can support your organization’s goals.

5. Take Notes and Follow Up After the Event

With so much valuable content coming your way, it’s easy to feel overwhelmed. Be sure to take thorough notes during the sessions, capturing key takeaways that you can revisit and apply to your work. After the conference, set aside time to review these notes and identify the most actionable insights. Prioritize follow-up meetings and connections that can help you implement new strategies or technologies.

Additionally, don’t forget to follow up with contacts you made during the event. A simple email or LinkedIn message can go a long way in solidifying the connections you formed at GAIN 2024.

Conclusion

GAIN 2024 is shaping up to be a landmark event for professionals in the B2G sector, and Bluetext is proud to be part of this dynamic lineup. Whether you’re attending to sharpen your branding strategies, learn how to align PR efforts with government contract timelines, or simply network with industry peers, this conference offers invaluable opportunities to elevate your marketing efforts and drive success in the government space.

We look forward to seeing you at the event and encourage you to join us for Bluetext’s panel, “Blueprint for B2G Success: Branding & PR Strategies for Contract Pursuits”, at 1:50 pm EST on October 17th. Don’t miss the chance to gain actionable insights from industry leaders that can help you navigate the complexities of government contracting and position your brand for growth.

Want to see us at GAIN 2024? Let us know and we’ll be sure to follow up with you.

In today’s competitive government contracting landscape, standing out is no small feat. While pricing and technical capabilities are critical to winning contracts, there’s another crucial factor that can make or break a contractor’s success: thought leadership. Establishing yourself as a trusted authority in your industry is essential, not just for differentiating your business but also for influencing the decision-makers in government agencies.

But what exactly is thought leadership, and how can it help government contractors build credibility and win contracts? Let’s explore.

The Importance of Thought Leadership in Government Contracting

Government contracting is highly competitive, with multiple firms often vying for the same contract. While many contractors may offer similar technical expertise or pricing, one element that can set them apart is their authority within the industry. Thought leadership provides that edge by positioning a company as a trusted advisor to government agencies and procurement officers.

In the public sector, trust and credibility are crucial factors in the decision-making process. Agencies are often risk-averse, preferring to work with companies they believe have a deep understanding of their unique challenges and long-term needs. Contractors that establish themselves as thought leaders demonstrate their commitment to the industry, forward-thinking approach, and ability to provide solutions tailored to government challenges.

This credibility is invaluable in the procurement process, helping to influence perceptions and potentially tipping the scales in your favor when contracts are being awarded.

 

The Benefits of Thought Leadership

Thought leadership offers several benefits for government contractors:

  1. Building Trust: By sharing valuable insights, analysis, and solutions, your company becomes a go-to resource for government decision-makers. This positions your firm as more than just a vendor—you’re seen as a strategic partner capable of delivering long-term value.
  2. Enhancing Visibility: Thought leaders naturally gain more attention, both online and offline. Consistently providing industry insights through articles, white papers, and speaking engagements raises your profile, making your company more recognizable to key stakeholders.
  3. Creating Opportunities: By engaging with the public sector through thought leadership, you open doors for networking, collaboration, and partnerships. Government contractors who are recognized as industry experts are often sought out for high-level conversations, giving them access to new opportunities.

How to Establish Thought Leadership in Government Contracting

Building a thought leadership strategy requires a concerted effort across various channels. Here are key strategies to consider:

1. Leverage Executive Visibility

Your executives are often the most credible voices within your company. Encourage them to share insights through blogs, white papers, and case studies that address common government contracting challenges. For example, a white paper on improving cybersecurity in public sector IT systems can help position your company as a forward-thinking solution provider in a key area of concern.

2. Engage in Speaking Opportunities

Participating in industry events and conferences is a powerful way to demonstrate expertise. By delivering talks or sitting on panels, your company leaders can showcase their deep industry knowledge, while making valuable connections with procurement officers and other stakeholders in the government space.

3. Media and Content Opportunities

Take advantage of media opportunities to expand your company’s reach. Podcasts, radio tours, and guest articles in respected industry publications can amplify your firm’s voice. Providing expert commentary on emerging trends or challenges, such as the impact of AI on government operations, is a smart way to remain top of mind with key audiences.

4. Create Content That Solves Problems

Government agencies are constantly dealing with complex, evolving issues. Create content that directly addresses these pain points, offering actionable solutions and insights. A case study on how your company helped an agency streamline its procurement process can demonstrate your practical knowledge and ability to deliver results.

Measuring the ROI of Thought Leadership

Like any marketing initiative, thought leadership should be measurable. Key performance indicators (KPIs) might include:

  • Engagement metrics: Track the performance of your thought leadership content by monitoring web traffic, social shares, and media mentions.
  • Media coverage: A well-placed article or interview can enhance visibility and credibility.
  • Business outcomes: Keep an eye on contract inquiries and wins that are linked to your thought leadership activities, as this can indicate direct impact on your bottom line.

By regularly reviewing these metrics, you can adjust your thought leadership strategy to focus on the areas delivering the most value.

Why Thought Leadership Matters for Government Contractors

Thought leadership is more than just a marketing buzzword. For government contractors, it’s a powerful tool for building trust, enhancing visibility, and ultimately winning more contracts. By positioning your company as an authority in your field, you not only differentiate yourself from the competition but also create long-term value for your public sector clients.

Ready to establish your firm as a leader in government contracting? Bluetext can help you develop a customized thought leadership strategy that drives results. Contact us today to get started.

In today’s digital age, the realm of influencer marketing has evolved dramatically. Gone are the days when only celebrities and mega-influencers held the reins of brand influence. Enter the micro-influencer: a more relatable, authentic, and highly effective force in the marketing world. At Bluetext, we’ve witnessed firsthand the power of micro-influencers and how their genuine connections with followers can elevate brands to new heights. In this blog post, we’ll explore the immense potential of micro-influencers and how they can be leveraged across public relations, social media, content marketing, and video campaigns.

What Are Micro-Influencers?

Micro-influencers are individuals with a following typically ranging from 1,000 to 100,000 on social media platforms. Unlike their mega counterparts, micro-influencers tend to focus on niche topics, creating highly engaged communities around their interests. Their followers see them as trustworthy sources of information and recommendations, making their endorsements significantly more impactful.

Authenticity in Public Relations

Public relations is all about building and maintaining a positive image for a brand. Micro-influencers excel in this area because of their perceived authenticity. They often have a close-knit community of followers who trust their opinions. When a micro-influencer endorses a product, it feels like a recommendation from a friend rather than a paid promotion. This trust translates into higher credibility for the brand.

To leverage micro-influencers in your PR strategy, consider inviting them to exclusive events, product launches, or behind-the-scenes tours. Their authentic and enthusiastic coverage can generate genuine buzz and media coverage that resonates more profoundly with the target audience.

The Social Media Advantage

Social media is the playground where micro-influencers shine. Their content is often more relatable and engaging than that of larger influencers, leading to higher engagement rates. Micro-influencers tend to interact more with their followers, fostering a sense of community and loyalty.

For effective social media campaigns, collaborate with micro-influencers who align with your brand values and target audience. Encourage them to create authentic content that showcases your product in real-life scenarios. User-generated content from micro-influencers can be a goldmine for your brand’s social media channels, providing a steady stream of genuine and engaging posts.

Content Marketing with a Personal Touch

Content marketing aims to provide valuable information to the audience, and micro-influencers can significantly enhance this effort. Their deep knowledge of their niche and their personal experiences make their content highly relatable and informative.

Work with micro-influencers to create blog posts, tutorials, reviews, and how-to guides that incorporate your products. This approach not only boosts your content marketing strategy but also positions your brand as an integral part of the influencer’s lifestyle. The personal touch of micro-influencers ensures that the content resonates well with their audience, driving more traffic and conversions for your brand.

Video: The Ultimate Engagement Tool

Video content is king in today’s digital landscape, and micro-influencers are adept at creating engaging and authentic videos. Whether it’s unboxings, product reviews, or daily vlogs, videos by micro-influencers capture the attention of their followers and keep them engaged.

Partner with micro-influencers to create video content that highlights your products in an authentic and entertaining manner. Live streams, IGTV episodes, TikTok videos, and YouTube vlogs can showcase your brand in a way that feels organic and relatable. This not only enhances viewer engagement but also builds a stronger emotional connection with the audience.

Leveraging Micro-Influencers in Paid Media Campaigns

Micro-influencers are not just valuable for organic content; they also play a crucial role in paid media campaigns. Their authentic and relatable content can be seamlessly integrated into paid advertising strategies to enhance reach and effectiveness. When micro-influencers create sponsored posts, stories, or videos, these can be promoted through paid media to extend their reach beyond their immediate followers. This approach leverages the influencer’s credibility and authenticity while benefiting from the targeted reach of paid advertising. Additionally, ads featuring micro-influencers often perform better than traditional ads because they feel more genuine and less intrusive to consumers. By incorporating micro-influencer content into your paid media strategy, you can create ads that resonate more deeply with your audience, drive higher engagement rates, and ultimately, achieve better return on investment.

Embrace the Micro-Influencer Revolution

The power of micro-influencers lies in their authenticity and ability to connect deeply with their audience. By integrating micro-influencers into your public relations, social media, content marketing, and video strategies, you can create more genuine and impactful campaigns. At Bluetext, we believe that the future of influencer marketing belongs to these authentic voices who can bring your brand story to life in the most relatable way.

Embrace the micro-influencer revolution and watch your brand’s influence grow organically and authentically. With the right strategy, micro-influencers can become your brand’s most powerful advocates, driving engagement, trust, and ultimately, success.

Are you looking to up your game as it relates to micro-influencers? Contact us to see how we can support you. 

In today’s fast-paced digital landscape, businesses are constantly seeking innovative ways to cut through the noise and capture the attention of their target audience. With the myriad of marketing channels available, from social media and paid media to content marketing and public relations, crafting a cohesive strategy that seamlessly integrates these elements has become more crucial than ever. Welcome to the world of digital orchestration, where the art lies in harmonizing these diverse channels to create a symphony of success.

Understanding Digital Orchestration

Digital orchestration is more than just managing individual marketing channels; it’s about orchestrating them in such a way that they work together harmoniously to achieve a common goal. It’s about creating a unified brand experience across all touchpoints, whether it’s a tweet on X, a sponsored post on Facebook, a blog post on your website, or a feature in a leading publication. By synchronizing your efforts across various channels, you can amplify your message and increase overall impact.

The Power of Social Media

Social media has transformed the way businesses connect with their audience. Platforms like Facebook, Instagram, X, and LinkedIn offer unparalleled opportunities to engage with customers in real-time and build meaningful relationships. By incorporating social media into your digital orchestration strategy, you can leverage its reach and influence to amplify your message, drive engagement, and foster community.

Social media is not just about broadcasting your message; it’s about engaging in two-way conversations with your audience. By actively listening to their needs and preferences, you can tailor your content to resonate with them on a deeper level. Whether it’s sharing behind-the-scenes glimpses of your business, responding to customer inquiries, or soliciting feedback, social media allows you to humanize your brand and forge genuine connections with your audience.

Leveraging Paid Media

Paid media, including pay-per-click advertising, display ads, and sponsored content, allows you to reach a targeted audience with precision and scale. By strategically allocating your budget across various channels, you can maximize your ROI and drive measurable results. Whether it’s promoting a new product launch, driving traffic to your website, or generating leads, paid media plays a vital role in amplifying your brand’s visibility and reach.

One of the key advantages of paid media is its ability to provide instant visibility and results. Unlike organic methods that may take time to gain traction, paid media allows you to jumpstart your marketing efforts and quickly generate momentum. By leveraging advanced targeting options and analytics tools, you can optimize your campaigns in real-time to ensure maximum effectiveness and efficiency.

The Importance of Content Marketing

Content is king in the digital age, and content marketing is the fuel that powers your digital engine. Whether it’s blog posts, videos, infographics, or whitepapers, valuable content serves as the cornerstone of your digital strategy. By creating high-quality, relevant content that resonates with your audience, you can establish thought leadership, build trust, and drive engagement. Integrating content marketing into your digital orchestration strategy ensures that your message is not only heard but also valued by your audience.

Content marketing is not just about creating content for the sake of it; it’s about delivering value to your audience at every stage of their journey. Whether they’re seeking information, entertainment, or inspiration, your content should address their needs and provide meaningful solutions. By focusing on quality over quantity and delivering content that educates, entertains, or inspires, you can position your brand as a trusted resource and build long-lasting relationships with your audience.

Amplifying Your Message with Public Relations

Public relations (PR) plays a crucial role in shaping public perception and building brand credibility. By securing media coverage, managing crises, and cultivating relationships with key stakeholders, PR helps enhance your brand’s reputation and visibility. Incorporating PR into your digital orchestration strategy allows you to leverage earned media to amplify your message and reach a wider audience.

In today’s crowded marketplace, earning media coverage can be a powerful way to differentiate your brand and stand out from the competition. By crafting compelling stories, building relationships with journalists and influencers, and staying ahead of industry trends, you can position your brand as a thought leader and gain valuable exposure in relevant media outlets. Whether it’s securing a feature article in a leading publication, appearing on a popular podcast, or participating in industry events, PR can help elevate your brand and generate buzz around your products or services.

The Synergy of Digital Orchestration

The true power of digital orchestration lies in its ability to create synergy across multiple channels. By synchronizing your social media, paid media, content marketing, and public relations efforts, you can amplify the impact of each individual channel and create a unified brand experience for your audience. Whether it’s increasing brand awareness, driving website traffic, or generating leads, digital orchestration allows you to achieve your marketing objectives more effectively and efficiently.

When executed properly, digital orchestration can yield remarkable results for your business. By aligning your messaging, targeting, and creative across all channels, you can create a seamless brand experience that resonates with your audience and drives action. Whether you’re launching a new product, promoting a special offer, or raising awareness for a cause, digital orchestration allows you to deliver the right message to the right audience at the right time, maximizing your impact and driving measurable results.

Digital Channels Working in Harmony

In today’s hyper-connected world, digital orchestration is the key to unlocking the full potential of your marketing efforts. By harmonizing your social media, paid media, content marketing, and public relations strategies, you can create a symphony of success that resonates with your audience and drives tangible results for your business. So, embrace the art of digital orchestration and watch your campaigns soar to new heights of success.

Looking to take your campaigns to the next level? Contact us to get started.

Non-alcoholic cocktails seem to be having a moment here inside the Beltway. You know what else is having a moment – The B2G Chief Growth Officer (CGO).

Earlier this year, LinkedIn released its annual “Jobs on the Rise” list of the 25 fastest-growing roles in the U.S. Guess what was number one on the list (hint – it’s not TikTok influencer): Chief Growth Officer. Specific to public sector-focused enterprises,  Washington Technology summarized a number of CGO appointments across a broad range of government contractors and Federal IT providers, including Aptive Resources, cBEYONData, Electrosoft, RavenTek and Navistar Defense.

And this week, another one, as WashingtonExec reported that Tria Federal, a mid-market IT and advisory services provider to civilian and defense agencies, added Fabian Plath its new CGO. The editorial site also announced its 2024 Chief Growth Officer Award finalists as a testament to the emerging attention the role is receiving in the C-suite.

Notable but not surprising in the writeups of each CGO move is subtle variations in what each hire would be prioritizing. From aligning business units and leaders and driving expansion into new geographic and domain markets, to breaking down siloes, accelerating the transformation of vision into strategy, and strategic capture. This is both the challenge and opportunity facing CGOs who are uniquely positioned to drive enterprise-wide growth strategy and have an oversized impact on the future of the business. 

CMOs often migrate to a CGO role. Marketing leaders draw on the impact of marketing strategy on growth to gain a better understanding of how core business units – independently and holistically – do the same. As is often the case, the success a CGO will have in extending the growth mission requires breaking down systemic barriers across functional silos, and gaining CXO buy-in. A CMO Council and Deloitte study found half of CMOs successfully assuming a CGO role indicate full alignment with internal champions, notably the CEO.

Digital marketing, branding and public relations are core to government contractor and federal IT provider growth strategies. For this blog post, I’ll focus on PR strategies for new and legacy CGOs to consider when seeking to ensure marketing investments and initiatives support growth.

The CGO mission

Why a CGO? Aren’t all CXOs and business unit leaders operating with a growth mindset? Sure, but, spoiler alert, not all companies are growing. One in four companies doesn’t grow at all, and only 10% of S&P 500 companies have reported revenue growth above GDP for more than 30 consecutive years.

Revenue Operations Alliance has a useful CGO overview, which stresses the need for an executive laser focused on looking past the day-to-day, with an eye towards sustaining and scaling growth in a meaningful way. This can include longer-term objectives to penetrate new verticals, regions and markets – all ambitious initiatives that may require a dedicated CGO.

CGOs can bridge the CEO & CMO divide

As referenced, CMOs often migrate to a CGO role, which is why Bluetext often engages directly with CGOs for B2G and B2B firms that seek a brand revitalization, or firms that feel there is an external perception that needs to be adjusted through public relations.

At the same time, while CGOs are often grounded with CMO capabilities, CEOs often lack significant marketing experience. McKinsey & Company estimated that only 10 percent of Fortune 250 CEOs have marketing experience, and only 4 percent have previously held a CMO-like role. This creates the risk that the C-suite may underestimate the impact of marketing-fueled growth.

PR to support the CGO mission  

Punching above your brand weight is a phrase we hear often from B2G marketing clients and prospects. It is important to note that when we develop a PR program with this objective in mind, the goal is not to create an impression that the brand can deliver beyond its capabilities. It simply means that the brand is trailing the business.

B2G brands are increasingly looking to down-funnel media relations, social media and earned content programs. This isn’t to say that brand awareness isn’t a critical early step to drive future growth, but clients are looking for us to draw a straighter line.

A PR strategy to drive growth starts with raising enterprise value. Shining a spotlight on all the core assets and differentiators of the business – technologies, services, people, culture, leadership, market position – lifts enterprise value and, in turn, creates growth opportunities. Growth acceleration also demands a tightly integrated approach for earned, paid and owned. PR can’t operate in a vacuum; the greatest growth leaps we see are when each media component plays off one another.

  • Awareness that is critical to getting on the radar of prospects
  • Credibility to sell without skepticism on whether you can deliver
  • Trust that comes with third party validation, not just saying you can do it
  • Scalability to handle increasingly large projects and opportunities
  • Attract investors, acquirers, partners and customers to accelerate and enable growth
  • Delivery track record that is proven time and time again

So the aggregate acronym for these six PR pillars for growth is ACT SAD, which really doesn’t have anything to do with what we are talking about but I’d be remiss not to point it out. The bottom line is that marketing is just one piece of the growth mindset a CGO must adapt, alongside sales, product and development and other core departments.

If you are a CGO seeking to learn more about how Bluetext can support your growth objectives in public sector and commercial markets through branding, digital marketing and public relations, reach out to us.

Government efforts to engage PE and VC-backed startups puts federal marketing and messaging in the spotlight 

Venture Capital-backed companies accounted for less than 1% of the $411 billion DoD contracts awarded last year. Analyzing that figure probably comes down to whether you are a glass half-empty or half-full kind of person. There are clear opportunities for startups to secure more contracts from DoD and US Public Sector, but there are also undeniable reasons why this number remains so low.

Perhaps that is why DoD and the VC and Private Equity communities are increasingly focused on making it easier for both sides to communicate effectively with one another. Entrenched government contractors know the language of Washington and what messages will resonate with stakeholders. They also know which processes and vehicles offer the best chances for success in securing contract wins.

Notable and encouraging is that the ecosystem of defense tech brands the DoD can tap is more diverse than ever before – with capabilities stretching across every conceivable market need and pain point. Bessemer Venture Partners charted this diversity in a defense tech startup map across five leading marketing opportunities: AI/ML, autonomous systems, cyber, advanced manufacturing, and communications/intelligence/edge

VC firms and their portfolio companies are still adapting to the language of Washington, but there are encouraging initiatives underway and proven strategies to help defense tech startups win more government business.

Cross-pollination from DoD to VC

National Security and DoD personnel hopping over to government contractor jobs is as predictable as Congress waiting until the 23rd hour to avoid government shutdowns. But late last year, The New York Times reported on the growing number of senior Pentagon officials leaving for positions at B2G-focused venture capital and private equity firms that invest in defense tech startups.

The article “identified at least two dozen venture capital, government contractor financing or private equity firms that are run by or have hired former Pentagon officials or retired military officers, with most of the hires having taken place in the last five years.” The author added that there are at least 50 people who have shifted from government roles to VC firms backing defense-oriented startups, including:

The National Security and DoD firepower now being put to work across B2G VC and B2G PE firms is immensely valuable for tapping more deeply into the government market. Some of the hottest defense tech brands can be found at these investment firms, including: Shield AI (A.I. pilot), HawkEye 360 (satellite data), Virtru (encrypted email), Rebellion Defense (mission management software), HawkEye 360 (satellites), Shift5 (data-driven equipment maintenance), BigBear.AI (intel and defense A.I.), Anduril (defense software/autonomous vehicles),  Palantir (A.I. software), and Applied Intuition (autonomous vehicle software).

VC and PE firms educating acquisition community

And while these former officials are helping VCs and startups better speak the language of Washington, there are parallel efforts underway to educate government leaders and contracting officers on how to better identify and engage with startups. Earlier this year, Federal News Network wrote on a Potomac Officers Club Defense R&D Summit to bridge the communications gap. At the event, Melissa A. Johnson, U.S. Special Operations Command acquisition executive, acknowledged that “We definitely have a communication gap right now. We speak one language on the DoD side, the [Defense Industrial Base] pretty much understands it, but the startup culture — not so much. There’s a lot of just talking past each other.”

Johnson went on affirm that her focus is on closing that communications gap through investment in relationship building and assembling venture capitalists with the acquisition community so contracting officers can ask the right questions. These efforts complement tools that exist for defense tech startups to submit for and win DoD contracts, including Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplements (DFAR) contracting, as well as Other Transaction Agreements (OTAs) that allow DoD to accelerate emerging technology adoption.

Defense tech startups also recognize resources such as Defense Innovation Unit (DIU), the only DoD organization focused on accelerating the adoption of commercial and dual-use technology to solve operational challenges at speed and scale.

Messaging to ‘Government’ doesn’t work

The DoD isn’t one customer; it’s hundreds. Messaging and targeting must reflect that. Unlike the commercial market where vendors and service providers can conceivable message to a “financial services firm” and replicate that across the industry, trying to create a message that will universally resonate across DoD is far more perilous. Branches, units and individuals are driven by specific objectives, and your ability to build branding, messaging and go-to-market campaigns aligned to that reality is critical.

My colleague and public sector messaging veteran Ray Holloman wrote on the importance and challenges of federal marketing and messaging in a blog post last year. He talked about how even the savviest, largest government contractors still get federal marketing wrong. Everyone is innovative, everybody is a great partner and everybody solves the most complex B2G challenges. The marketing too often speaks to what the contractor thinks the government wants to hear, and that also applies to defense tech startups that will feel even greater pressure to follow “check the concern box” messaging than spend time on what makes the startup uniquely capable. Ray reminds B2G brands to “market to stand out, not to fit in.”

That starts with speaking directly to an audience of one, or few, rather than attempting a bland, cookie-cutter message built for mass appeal.

Message nimble, not small

Punching above your brand weight is a phrase we hear often from B2G marketing clients and prospects. It is important to note that when we develop campaigns with this objective in mind, the goal is not to create an impression that the brand can deliver beyond its capabilities. It simply means that the brand is trailing the business.

That said, there are startup attributes to message that will resonate with DoD decision makers. Startups have more flexibility and less bureaucracy to innovate, and can more easily pivot around client needs. Startups must be highly efficient in developing products and services, which translates to potential cost savings and accelerated delivery to government clients. At the end of the day, DoD is less interested in the “smallness” of a vendor, but very interested in scalability and agility to support demand peaks and valleys.

Message to convey enterprise value

It is not an accident that, to date, 68 of Bluetext clients have been acquired in the 24 months following a Bluetext engagement – which is why firms targeting public sector/defense decision makers turn to Bluetext to deliver powerful creative, branding, websites, campaigns and digital experiences that raise enterprise value.

Whether the client goal is to get acquired, make acquisitions, go public or simply accelerate organic growth, shining a spotlight on all the core assets and differentiators of the business – technologies, services, people, culture, leadership, market position – lifts enterprise value and, in turn, creates growth opportunities. This message resonates with government decision makers who want to see strength across your enterprise, as well as current and prospective investors.

Growing startup contract share is not an overnight process. The Wall Street Journal highlighted some reasons that DoD dollars are not yet gushing to startups, including an ecosystem that was challenging for startups to crack, expected culture and bureaucracy hurdles, and the fact that adjusting buying habits around startups is a work in progress. But there are signs of a more positive outlook; VC investment in defense tech startups surpassed $30 billion a year for the past few years (5x investment levels in 2016), and the WSJ article estimates roughly 100 new defense-tech startups have been founded in the U.S. during that time period.

With more investment dollars flowing, marketing and messaging becomes critical to convert funding into DoD revenues. If you are a defense tech brand, B2G Venture Capital or B2G Private Equity firm interested in learning more about why Bluetext is the right partner to grow public sector opportunities and business, reach out to us at https://bluetext.com/contact-us/.

In the sink-or-swim world of initial public offerings (IPOs), it takes a strategic and well-prepared player to survive. 

There is no doubt that the decision to take a company public can open doors to vast opportunities and boundless potential growth. At the same time, it will inevitably bring challenges and require meticulous planning. 

An IPO is a complex and multi-step process that involves several critical business activities. While strategic operational, financial, and legal planning undoubtedly lie at the heart of this journey, lest we not forget the equally vital role that marketing and communications strategy play in the lead-up to an IPO.

Though often overlooked, well-crafted marketing and communications efforts have the power to make or break your market entrance. Just think — How amplified could the impact of your operational, financial, and legal preparations be if the right emphasis and strategy were put into place to ensure your company’s public debut is met with the enthusiasm and support it deserves?

Things to Consider Before You Go Public

Luckily, Bluetext is no stranger to navigating the whirlwind that is an IPO from a strategic brand, PR, and marketing communications perspective. As one of the best brand strategy firms in the country with decades of experience helping companies through public transitions, we’ve acquired some critical knowledge and best practices over the years. 

Without further ado, here are a few things to consider before you go public.

Brand Perception

What is your current brand reputation?

Take a pulse on the market perception. If the current perception is generally positive, you need to take measures that ensure you sustain and improve on that reputation. Both customers and competitors may look at your company differently post-IPO. if the converse is true, you may need to take additional steps to use the IPO as a fresh start to rebuilding your reputation and correcting any negative associations. Regardless your communications strategy is critical, both in the language you use and the mediums you announce upon.

Website

Where do investor relations fit into your website?

An investor relations page is essential for a company going public. Not only does it help you meet regulatory requirements, but also plays a pivotal role in building trust, credibility, and positive relationships with investors, ultimately contributing to the success of your IPO and long-term investor relations. You will need to consider where and how to implement investor relations and press releases into your core website as well as navigation structure so that this content can be easily found.

Where do your press releases live?

Popular options for housing investor relations content on your company’s website include live feed, single page, or external investor relations sites. Each has its advantages, so determining the right fit for your company is critical. If considering a live feed, you should be prepared with the technical resources to implement and maintain an external API as well as a frequent publishing velocity that ensures the feed remains active and not stale. If your company does not anticipate a need for such frequency, a simpler listing page is a more user-friendly option that can be built directly within your current CMS. A polished style for press releases and intuitive filtering systems on listing pages is key to making this option navigable by the general public and investors. If your investor relations will be more complex, or you have a large pool of active board members you may want to consider building a microsite or external platform that can house quarterly financial reports, the latest press release, and even private assets made available only to investors.

Internal & External Communications

What’s your PR strategy?

From an internal and external communications perspective, operate like a publicly traded company well before the IPO date as part of a sound readiness plan. Analyze your messaging shared with employees, partners, customers, investors, and other internal/external stakeholders so that it is in line with how you want to be viewed as a public company. Do these audiences understand your market? Are you positioned correctly within your market, or are you even positioned in the right market? The answers to all of these questions impact how you shape your PR strategy.

Once the IPO intention to go public is filed, there will be an extended period of time your company is limited in external communications. For that reason, establishing a steady drumbeat of news and content activity through press releases, case studies, events and awards, blog posts, thought leadership, social media, and strategic newsjacking can highlight full enterprise value. And when the quiet period begins and forward-looking statements, performance, and predictions are prohibited, PR becomes equally critical as your team must identify the best approach to maintain momentum despite these new limitations.

Finally, while your company will have a new segment of institutional and retail investors to account for once going public, recognize that “IR by PR” can be a slippery slope. Resist the urge to chase vaporware press releases and quick-hit fluff announcements you think will appease some anonymous social media poster complaining about the stock price. A short-sighted approach to delivering for investors may result in brief bounces but will undermine credibility and stock performance in the long term. Instead, build a PR strategy around substance that holds up under closer scrutiny and is affirmed every quarter when financial results are released.

What is your employee and stakeholder communication strategy?

Transitioning from a privately held company to a public offering can be a big adjustment both internally and externally. And it’s no secret that change is not always met with enthusiasm. It’s critical that you attract new attention, but also make current employees and stakeholders still feel valued and reassured that this is thought through and positive change. 

Internal communication strategies can take many forms, from newsletter announcements to grander in-person celebrations. Compiling a list of “Employee FAQs” can be a strong first step in anticipating any internal concerns and officially addressing questions in a unified way. Some companies choose to send out email announcements or all-hands meetings to attach these FAQ documents. Some topics to consider include company benefits, shifts in leadership, new or consolidated positions, or dates and frequencies of upcoming board meetings.  It’s important to make employees feel comfortable in this transition, and confident the culture they have come to love will be preserved. 

External stakeholders, such as partners or customers should also be notified of the IPO transition but from a different lens. These audiences may be concerned that the company’s financials or offerings may shift under new ownership. This is where it is critical to take the approach of transparency and be open communicators of what the company’s new goals and objectives are. Again announcements should be created in a positive and enthusiastic tone, but take care to detail whatever is possible to publicly reveal about the company’s future. This can be timed strategically, potentially to announce the IPO, with a series of incremental follow-ups to reveal upcoming changes and the benefits they can look forward to.

Do you need a marketing partner to help realize your IPO ambitions? Contact Bluetext today.

When I think of noisemakers, those infernal childhood contraptions come to mind (pictured below). No, I did not grow up in the 1950s, but sadly the operational concept didn’t evolve in subsequent decades. Grab the small handle, twirl the noisemaker around, and try to outrun your parents as they attempted to smash your migraine machine into a million pieces.

Relax, right? It’s fun to make a lot of noise because people pay attention. Maybe that’s true…up to a point. If you create too much noise, or the noise has no value, the end result is that the people you want to hear it the most tune you out, and some might even grab your noisemaker and smash it into a zillion pieces.

The same can be said for the company’s PR efforts.

The consequences of creating noise are not exclusive to press releases and announcements. The impact of any form of content creation – blog posts, op-eds, social media posts, pitches – is dulled when quantity is prioritized over quality.

The fast-moving narrative surrounding ChatGPT illustrates how critical and challenging it will be to create news over noise. Knee-jerk early predictions that ChatGPT’s ability to rapidly generate effective marketing and PR content would sufficiently address quality concerns are now tempered with the realization that the floodgates are open. The number of fake news websites identified as using AI for content generation exploded from 49 in early May to 277 less than two months later. ChatGPT doesn’t need to be perfect if you are asking it to plan a weekend getaway to Charleston. The margin for error is far smaller when the goal is to influence sophisticated enterprise or government tech buyers.

This isn’t to say that ChatGPT and similar variations won’t improve over time. They surely will. But in the near term, ChatGPT is going to create a lot of noise. Also, remember that Generative AI systems learn from human-generated data and large language models train on public data sets. If the share of data sets tilt heavily from human to AI-generated content, it threatens the value proposition of the models.

Clients often first engage with PR agencies as noisemakers. They are churning out so much content, operating under the premise that velocity trumps all. Part of our job, at a PR agency, is to educate clients on the difference between noise and news, and what it takes to drive the latter. Because making noise isn’t making news; there is a difference. Several differences actually. And becoming a newsmaker first requires understanding what it means to be a noisemaker.

5 Signs Your Brand is a Noisemaker

  1. Your media engagement is transactional

Press releases, at their most basic, are designed to communicate something of value from the organization to relevant target audiences. In terms of broader outreach to media, value is undermined if the approach is purely transactional. If the only time you reach out to reporters and influencers is when you want something out of them (i.e. – sharing news you want them to cover), that is one-directional noise. They will tune you out and assume the only time communication is established is when you want something from them.  More productive is to evolve beyond a ‘taker’ relationship; media engagements aren’t transactions to be executed but relationships to be developed where PR professionals look to provide meaningful information that is not always self-serving.

  1. You value sizzle over substance

Noise is pure sizzle. News is a strategic combination of sizzle and substance. When it comes to b2b and b2g technology, products, services, and solutions, vaporware doesn’t sell. There are ways to distribute news in a compelling way, and there is innovation happening that is transformational enough to make media, customers and prospects stop what they are doing and pay attention.

But we are light years past the dot com era where companies could literally push out a press release, say anything they want, and not have it be pressure tested. Your news needs substance and validators; your audiences are cynical and if you don’t have the answers, they will move on.

  1. Your news is episodic

News in a vacuum becomes noise. Your target audiences shouldn’t have to figure out how each press release, blog post, case study, presentation, etc. connects to one another.

We talked about the need to tell a cohesive, forward-looking story. Don’t message the news in a vacuum; establish a storyline that can link past, present, and future company news and activities. If someone were to read all of your releases, blogs, and other announcement mechanisms, would a compelling and tight narrative emerge? It should.

  1. Your news overpromises and underdelivers

That’s the epitome of noise, right? Bold promises that may sound good at first blush, and may even generate attention if spun correctly, but that do not hold up over time. Unfulfilled product and technology promises – even if they are real and not vaporware – undermine the impact of road map announcements down the line. Corporate growth stories are another common stumbling block, as CXOs often feel obligated to project best-case scenarios for hiring and client/revenue growth. If you expect to add 50 employees in the coming year, and only add 12, media and investors will remember that, and ask tough questions about why your organization fell short.

  1. You prioritize quantity at the expense of quality

Finding the right balance of news/content quality and quantity is critical. But too many organizations swing the pendulum way too far towards volume – pummeling the market with press release after press release, blogs that do not capture leads or attention, and other forms of content that target audiences will eventually tune out. Content velocity is important, but not at the expense of quality because people need to read, view, and listen to this content, be motivated to engage with it, and then take action. At the end of the day, the push for quantity may be happening for the wrong reasons. Churning out content because investors are clamoring for news, any news, is counter-productive. Relying on faulty and biased metrics to justify content velocity also negatively impacts broader objectives.

Find out what it means to become a newsmaker able to rise above competitor noise by contacting Bluetext today.

PR professionals are often required to transform subject matter experts – scientists, academics, researchers – into effective messengers. These experts possess deep knowledge in their respective fields, but they often struggle to articulate complex concepts in a way that’s easy for the general public to understand. Bluetext believes three key strategies help SMEs share their knowledge in a manner that captivates their audience. 

Encourage them to Tell Stories and Use Analogies

Our brains are wired for stories. While facts and figures are crucial within academic or scientific circles, only standout statistics engage wider audiences. Individual stories and relatable analogies make the nuances of an expert’s work more tangible. 

PR professionals must encourage experts to transform their knowledge into stories. Analogies, for example, can break down complex topics into familiar concepts that audiences can understand and connect with. It’s about presenting information in a way that is not just intellectually digestible, but also emotionally resonant.

Below, the technical explanation gives accuracy at the expense of comprehension, while the analogy aids understanding and relatability.

Before: “Solar panels convert the sun’s energy into electricity through photovoltaic cells. When photons hit the cells, they knock electrons free from atoms. If conductors are attached to the positive and negative sides of a cell, it forms an electrical circuit. When electrons flow through such a circuit, they generate electricity.”

After: “Think of a solar panel as a plant in your garden. Just as a plant uses sunlight for photosynthesis to produce food, a solar panel uses sunlight to produce electricity. The ‘leaves’ of our solar panel – the photovoltaic cells – catch the sunlight and kickstart a process that generates electricity for your home.”

Don’t Dumb it Down, Balance it Out

It’s crucial not to dumb down complex concepts when training SMEs as effective messengers. The goal is to respect the audience’s intelligence while ensuring comprehension. This balance is best achieved by delving into specifics when necessary and providing a general overview where it isn’t. 

For instance, when discussing an advanced software tool, an expert might briefly explain its mechanics, then elaborate on the real-life scenarios where it could enhance work productivity. 

Before: “We use a high-transmittance, anti-reflective glass, encased with anodic oxidation aluminum alloy frame for our solar panels. These are embedded with mono-crystalline silicon solar cells, which are highly efficient.”

After: “High-transmittance, anti-reflective glass allows a lot of light to pass through and reduces light reflection, which is ideal for solar panels. Anodic oxidation aluminum alloy is a sturdy, corrosion-resistant material used to frame the panels, and mono-crystalline silicon solar cells are highly effective cells made from a single crystal structure that converts sunlight into electricity,

Above, the ‘before’ message is laden with technical terms that a non-expert may not understand. In the ‘after’ message, the expert takes a more balanced approach by explaining these terms in easily understood language that identifies each material’s role in the system.

Practice with the Expert

As with any skill, effective messaging needs practice. Before an interview or presentation, PR professionals should work with the expert to define their key messages, prepare responses to likely questions, and identify topics to avoid. 

Practice sessions serve dual purposes. They help experts gain confidence in delivering their messages and also assist them in refining their responses. Through iterative practice, experts can identify and focus on the most important elements of their responses, ensuring they deliver succinct, impactful answers when interacting with reporters or audiences.

Training experts to be effective messengers isn’t always a straightforward task. But by encouraging storytelling, balancing technical information, and emphasizing key messages, you can help them communicate their knowledge in a way that resonates with a wider audience. The transformation from expert to an engaging speaker is well worth the effort and maybe the difference between just getting an interview and receiving airtime, or even better – an invite back.

Take a look at some of Bluetext’s past work to see how client subject matter experts have been able to unlock their knowledge for a wider base and deliver powerful messages to the audiences that need to hear them most. Are you in need of a marketing and public relations agency with the skills to bring out those messages and take them to market? Contact us today.