Many enterprise companies and organizations have marketing programs to talk about their products and services with their customers, and rely on those types of product marketing assets to reach their target audiences. That information is important, but it’s missing an essential element in the customer journey—developing a connection with the audience that will last beyond the one transaction.

Digital marketing firms know that building a strong customer relationship is as much about storytelling as it about the product or service. At Bluetext, we work with our clients to develop more than just a story they can tell. We want our clients to elevate that narrative to what we call a Signature Story.

What’s the difference?

A story as most of us understand it is pretty formulaic. It has a beginning, middle and end, and uses facts and anecdotes to paint a picture of the value that a brand is bringing to the market and its customers. We often recommend that our clients change up the order of the narrative, starting with a strong conclusion, placing proof points and examples in the middle, and ending by reinforcing that conclusion. But to take it up another notch and become a central ingredient for the brand, a Signature Story is needed.

Put simply, a Signature Story is a narrative that includes a strategic message and allows a company or organization to grow by enhancing its brand promise, its customer relationships, its business strategy and the strengths of its organization. It should be authentic and intriguing in order to grab attention, and tell a story that quickly and succinctly elevates the brand in the eyes of the target audience. It should be thought-provoking, interesting, entertaining if possible, and should paint a compelling picture in the eye of the customer. Finally, it must be authentic in the sense that it must ring true to brand and not be viewed simply as a marketing ploy. It doesn’t need to be entirely based on facts, but it must be in the spirit of a true story.

Signature stories are critical assets, can provide inspiration and insight both inside and outside of the organization, and can be leveraged over time. The challenge is to identify that core story, and to make it a part of the marketing mix.

A strong example of a Signature Story is the clothing retailer Nordstrom, known for its exceptional customer service and commitment to making it right by the client. As the story goes, a secret shopper in the employ of the parent company visited a Nordstrom store that had previously been on the same location as a store that also sold tires. The secret shopper appeared with a used tire and asked to return it for a refund to the now Nordstrom store. The sales clerk, after perhaps a moment of hesitation, took the tire and provided a refund. The clerk knew that Nordstrom’s reputation for service was the most important element of the brand, and out-weighed the obvious fact that the tire didn’t come from that store.

More important is that it reflects Nordstrom’s key values in a compelling and thought-provoking way, and strengthens is brand values.

Or consider L.L. Bean, the iconic outdoor equipment manufacturer in Maine with a long and colorful history. As told in an article in Brand Quarterly earlier this year, L.L. Bean could be content to portray its culture just by talking about its high-quality merchandise. But, “stating such facts is unlikely to create interest, credibility or even a connection to L.L. Bean.”

Instead, the company tells the story of its founder, Leon L. Bean, an avid outdoorsman, who returned from a hunting trip in 1912 disgruntled because of his cold, wet feet. Undaunted, he developed a new boot by stitching lightweight leather tops to waterproof rubber bottoms. He found that his new design worked so well he offered them for sale via mail order, sending out notices to lists of Maine hunting license holders.

But here’s where this tale becomes a Signature Story: After discovering that most of the first 100 pairs sold had a stitching problem and leaked, L.L. Bean refunded the customers’ money despite the fact that it almost sent him into bankruptcy. He then went about fixing the process so that future boots were indeed watertight. This story communicates the L.L. Bean brand value fare more effectively than simply talking about its quality in a vacuum.

Here are the elements of a Signature Story:

The Message Must Link to the Brand. It should speak to the customer relationship and the business strategy, and it should enhance the brand’s visibility, image, personality, relevance, and/or value proposition.
It Should be Intriguing and Provocative. Elements to consider include some combination of thought-provoking, novel, provocative, interesting, informative, newsworthy, or entertaining to the audience.
Authenticity is Essential. Key audiences cannot perceive the story to be phony, contrived, or a transparent selling effort, and there should be services and programs to back up the main message.
It Should Draw in the Audience. If the story is interesting and engaging, it is more likely to result in an emotional connection and response by the customer.

The world has changed dramatically with social media. Businesses are following suit. Salesforce found that 70 percent of brands are increasing their social media spend this coming year.

Social media isn’t just an alternative to traditional media—it’s turning the traditional model on its head. Since the beginning of the modern era, consumers made purchasing decisions based on the advertisements that they saw or heard. Today, it’s easier to connect with other consumers via social media and make better purchasing decisions by learning about their experiences with a product or service.

People expect brands to talk with them rather than at them. They no longer want brands that merely sell to them, but rather they prefer brands to entertain and inform them. In this new paradigm, influencers are a force to be reckoned with. Brands can strategically partner with the right personalities to spark organic conversations and seduce their followers.

Simply having even one influencer share your content across their social platforms can result in a huge surge in social reach and engagement. But how can we get an influencer to share our content to their large and loyal following?

In this Bluetext ebook, we frame out 6 ways to get influencers to share your content to their large and juicy audiences.

When television owned the only screen in a single screen world –  it controlled 100% of the “digital” content – brands and consumers alike were literally shackled by the format and programming television once controlled.

Today’s hyper connected consumer has gained complete control over what they want to watch, when they want to watch it and the screen they want to watch it on – but the majority of corporate brands have been slow to catchup to this change in consumer behavior and fail to recognize the role that consumers are now playing to drive corporate marketing strategy. This is largely because they are still beholden to more traditional channels – including online display – that dictate where, when and how their messages are served up to consumers.

Brands have to design customer experiences that meet the needs and expectations of an increasingly mobile consumer, and the creation and distribution of content plays a significant role in that customer experience. With so much noise and so many media formats vying for the customer’s attention, marketers now need to tell their own compelling, contextually relevant and visually impactful brand story.

As consumers gain control of the content they allow to reach them, some of the most modern brands are making the transition to what is probably the most significant shift in marketing since television and launching content publishing studios to create, manage and distribute content that rivals some network news rooms. Brands are experimenting with virtual reality, infographics, videos, mobile ads, native advertising and other creative ways to try and get their message in front of their customers in a time, channel and format that they chose to digest it.

And to compound that, technology is rapidly changing consumer behavior in unpredictable ways with mobile having become the primary enabler of the personal interactions the smartest brands are now having with their customers. As consumer preference for digesting content shifts to smaller handheld screens, innovative marketers will leverage that to create a more personalized experience with their customers. Branding is now a two-way conversation now that social media has given consumers a voice unlike anything ever seen before. As brands track individual consumer behavior in real-time, they can use it to tailor the individual experience for each specific person and their specific behaviors on a mass scale to create engagement and conversations at every consumer touch point.

With the rise of mobile, Brands will also need to become more nimble and at the same time, creative and digital agencies will eventually morph into one – like Bluetext – so that ideas are cohesively executed across all channels simultaneously to meet the needs of a new consumer culture – rather than those of the traditional media culture that has ignored them for far too long.

Even the most established brands risk becoming irrelevant if they fail to recognize that they need to adapt to these changes in human behavior. As consumers choose to embrace only the world that knows them – marketers need to develop and nurture a compelling brand narrative with content consumers will seek out to customize their own individual life experiences.

When I meet someone and they ask about Bluetext, I often reply with a simple “Bluetext is one of the top branding and marketing agencies in Washington, D.C.” That usually leads to a conversation about our team, our services, our clients, and eventually their needs and challenges. People generally understand branding and marketing, and therefore are able to talk about their business challenge in the context of the services we deliver.

I was at a dinner last week with a group of agency leaders from the top branding and marketing agencies in Washington and something that someone else said really struck a chord with me. He talked about solving problems and addressing challenges for his clients. As a leading marketing agency, I believe our clients think of us in a similar manner. We are more than a branding firm. We do more than design and build award-winning websites. We do more than execute PR and content marketing campaigns for our clients. At the end of the day, every company has some sort of marketing challenge they are trying to overcome. At Bluetext, that is what we do for our clients. We solve their challenges through a mix of strategies and tactics, and there is no one size fits all approach.

As you start to think about 2017, I would strongly suggest not specifically thinking do I need a new website or do I need to get more articles, but instead think what are the challenges my business faces and what type of agency is required to solve them. Does that agency have the creativity, passion and expertise to get their hands dirty and help me achieve my goals? Does that agency have the resources to think about new channels? A PR firm will tell you that you need more PR. A website agency will tell you need a new website. At Bluetext, we will analyze your challenge and recommend a campaign, solution or strategy to help you achieve your business goals. In my view, that is what a top marketing agency does. To learn more about what makes us a top agency, reach out today.

As of a few weeks ago, there was an organization on the cusp of doing something it had not done in more than a century. No, I’m not talking about the Chicago Cubs winning its first world series since 1908 – which for a die-hard Cubs fan would be a welcome development.

Earlier this month, IBM appointed Michelle Peluso as its Chief Marketing Officer. A global technology powerhouse adding a marketing executive is typically a news item that causes ripples rather than waves. But this case is different – Ms. Peluso is IBM’s first CMO…ever.

That’s 105 years, folks, without a CMO. While the company has cycled through a handful of logos during that time, the CMO role has remained vacant. Yes, it has had marketing leaders for various business lines, but never someone in this role at the C-suite management team level. As some coverage of the hire has indicated, one motivation for IBM has been a tangible transformation of the CMO role. Marketing budgets are larger, and the expanse of business areas that CMOs touch extend far beyond what they did even just a few years ago.

Rather than routing through IT departments for digital tools, CMOs are owning the acquisition of digital services and software, which has become core to nimble technology brands. In IBM’s statement on the hire, the company indicated that it reflects the, “transformation of marketing – investing in digital skills, using data to deeply understand clients…and build consumer-grade experiences.”

Who IBM hired is as significant as the newly-created role. Peluso formerly served as CEO of Gilt (in addition to a global chief marketing and internet officer position at Citigroup), reinforcing the fact that she will have a seat at the C-Suite table. One reason that CMOs are gaining more respect is that marketing has shifted from a hard-to-measure line item in the budget to a data-driven operation where success can be evaluated with precision. The desire for industry leaders to bring aboard marketing professionals skilled in data analytics explains why 41% of marketing and advertising executives find it “somewhat challenging” or “very challenging” to find skilled professional talent in today’s marketplace, according to a 2016 survey by The Creative Group.

As Spider-Man’s uncle Ben wisely observed, “With great power comes great responsibility.” For CMOs, more power means more responsibility – and accountability.  James Thomas, Chief Marketing Officer at Allocadia, noted earlier this year in IBM Commerce’s own blog that nearly 6 in 10 CMOs say they feel increased pressure from their CEO or board of directors to prove the value of their marketing. Thomas went on to say that as marketers spend more time on digital, analytics and analysis, there is a danger of short-changing creative. Striking the right balance between data-driven marketing operations and strong creative will prove to be a challenge for CMOs in the coming months and years, one we will be monitoring as we deliver digital and traditional marketing campaigns and creative services to our clients.

For more insights for today’s CMOs, download our CMO’s guide to sponsored content:

Bluetext’s Chief Creative Officer, Jason Siegel will be speaking at MediaPost OMMA VR/AR in New York during Advertising Week on September 28th.

MediaPost saw the need for an event focused solely on Augmented and Virtual Reality as these new mediums have taking the marketing world by storm. The event will explore how marketers can take Virtual and Augmented Reality from the novelty phase into an opportunity to enrich branding and deepen consumer relationships.

Jason will be part of a panel discussion titled “Retailers Follow Pokémon Go”, which will examine the overwhelming success and influence of Pokémon Go, and how retailers can learn from this case study and incorporate AR or VR experiences into their marketing strategy to appeal to in-store shoppers.

Other topics the event will cover include:

• How different types of VR/AR experiences map against specific brand goals.
• Where do you start…small?
• How to distribute experiences efficiently and connect VR/AR campaigns to other marketing platforms and programs.
• Who are the players and how should marketers and agencies vet them?
• Storytelling in 360 degrees

Make sure to tune in for the conference live-stream on September 28th at 4:00pm EST here. And to learn more about Bluetext’s VR work, contact us today:

In its mission to connect people with experts across a variety of fields, Expertise recently reviewed 256 advertising agencies in the greater Washington market to identify the best of the best. Bluetext is honored to have been named as one of the 20 best agencies in the region. We were judged on more than 25 variables across six categories:

• Reputation,
• Credibility,
• Experience,
• Availability,
• Professionalism, and
• Engagement.

Because the competition was so tough, we’re especially proud to be recognized for the hard work we put in for our clients across a variety of projects and industries, from Google to Intel to Cisco. To learn more about Expertise and their work to identify the best advertising agencies in Washington, click here. And to put Bluetext’s expertise to work for you, reach out today:

As companies mature and think about how to take their business to the next level, invariably one of the toughest questions to answer is when is the right time to hire a marketing agency. Every company is different. As one of the top marketing agencies in Washington, Bluetext meets with companies of all shapes and sizes, and it is safe to say has seen it all. From the CFO who is dabbling in marketing to the head of business development to the person who just graduated last week, companies tackle marketing in different ways. So when someone asks “when the right time to hire a marketing agency is?” I pulled together some telltale signs that would suggest it is time to call in the professionals.

1. The only money you are spending to get your name out there is the same industry tradeshow you have been attending for years, and you only go because “everyone goes.” I would be willing to bet that the money spent on that show could be spent on some much more effective tactics
2. When someone says that they went to your website and has no idea what you do. This is a problem. You need clarity. You need a digital platform that delivers for your business. Prospects need 6-7 touches as a minimum before they want to engage with your company. The message, design and impact of your website needs to be clear and differentiated. If not then it is time to call a top digital marketing agency.
3. You have no plan. How do you expect to grow a business with no marketing plan? Too many times we hear people say that they need to get around to focusing on marketing. That is likely a sign that it is too late. If you are selling a B2B product, a b2b marketing agency should be able to help you create a plan, determine the resources required to execute it, and then help deliver results with impact.
4. You think of marketing and business development as the same department…enough said.
5. You have to pinch to view your website on your phone…enough said.
6. You are constantly looking at your competitors and talking about how great a job they are doing with their brand and positioning. We hear this all the time.
7. Every vendor that calls with a marketing idea sounds like a smart plan. A good b2b marketing agency can not only help you craft and execute a plan, but also help you sort through all of the opportunities that exist for promotion and help you point your arrows in the right direction.

So there you have it. Seven signs that it is time to hire a marketing agency. I am sure that this list can go on and on. Please share other thoughts in the comments zone and I will update the list accordingly. And if you don’t know what to do, give us a call. We have worked with companies across many industries to tackle many different marketing challenges to help them take their business to the next level.

Bluetext is excited to announce that our Chief Creative Officer, Jason Siegel, has been recognized for this year’s 40 Under 40 Awards presented by DMN. The event celebrates 40 individuals under the age of 40 who not only display innovative, digital marketing techniques, but are actively reshaping the craft of the business. The DMN 40 Under 40 Awards will honor the exceptional marketing achievements of the winners on Thursday, September 29th at The Dream Downtown in New York City.

Jason is recognized for embracing the tidal shift toward technology and data-based marketing strategy that customers now demand, discovering cutting edge opportunities to reach new prospects and wow existing clients. He is acknowledged as a pioneer in web design, creative communications, and interactive strategies, continuously challenging himself and his peers to take ownership of the customer experience.

Learn more about the full list of award recipients and purchase your tickets to join the celebration here!

Unless you’ve been living under a rock, you’ve probably browsed a popular news site and seen a sponsored post. You might not have known it was sponsored at the time, but we promise it was there.  Whether it’s a BuzzFeed “listicle” promoting an upcoming movie or a Forbes post on a new piece of software, sponsored content is everywhere. While it may have been clunky in its early days, sponsored content is becoming increasingly tailored to the platform it’s being published on. Brands are now creating great content that users want to read, instead of boring content that users inevitably scroll past. Great sponsored content is engaging to the reader, but gets your name out there in the end. However, it takes work to create this type of content and integrate it into an effective campaign. You have to know what news outlet to work with, what kind of content to create, and how much money to put behind your campaign. In today’s content marketing landscape, sponsored content is a key tool for any marketer looking to create exposure for their brand.

That’s where we come in. At Bluetext, we have experience creating effective, engaging sponsored content for our clients. If you’re a CMO looking to get a greater understand of how our process works and what factors we consider for our sponsored content campaigns, download our eBook.