Some economic experts are predicting that by 2025, 40% of today’s jobs will be replaced by technology. That’s a sobering thought for nearly everyone.

For those of us in the digital marketing space, it is especially alarming. After all, automation and the rise of bots threaten to displace many functions in today’s digital agencies. We took a close look at our own agency, position-by-position, to see if we could draw any insight from these economic forecasts. Our conclusion is that digital agencies servicing enterprise clients won’t be on the endangered list anytime soon. There are too many essential activities that call for human interaction and a personal touch in order to drive a successful, large-scale campaign that simply can’t be replicated by technology.

Looking at the digital agency of the future on a role-by-role basis may be useful to clients wanting to know what to expect from an agency in this evolving market, as well as agency executives and practitioners. Here’s how the roles in a typical agency will be affected by the constant innovation and disruption happening in digital marketing.

Project Managers. Account and project managers may be among the most secure in the agency of the future, for the simple reason that many of the activities that take place between clients and PMs require human interaction. Relationships and expectation-setting is an art and a science; one that no artificial intelligence, robotics, or automation software will ever be able to completely replace. Clients will always want two human eyes that stare into their eyes and say, “No need to worry, we’ve got your back”.

Creative and Art Directors. The rise of creative collectives and mixed media partnerships are creating increased cohabitation for many accounts, and the integration of hyper-specialists that deliver, for example, the exact lighting or the perfect clay sculpture from which to 3D model. These new resources from outside the traditional agency will deliver value in the form of wide-ranging creativity. Creative leads will be able to surf trends and partner with visual designers that can take that big idea and bring it to life.

Designers and Production Artists.Designers and production artists may well be among the most endangered species in the digital agency of the future. Media evolves, interfaces evolve, and connections evolve. With the growing amount of “templated” design now available, as well as new services like TheGrid, which offers AI websites that design themselves, it’s only a matter of time before the mixture of these databases of hyper-tagged content is integrated into the agency. Tools will be able to automate layouts and designs in brilliant responsiveness at all 12 responsive break points.

Technology Manager. Like project managers, technology managers are probably in little danger of being replaced. No matter how technology advances, or advances itself, technology managers have a locked-in position in digital marketing and user-experience design firms. But their skills need to continue to evolve, so they can become masters of leveraging a global workforce of engineers to deliver technologies at the agency’s disposal.

Developers. Developers may well occupy the most precarious of positions inside the agency of the future. Already, large marketing plays led by Adobe and other software companies are trying to create design tools that allow for the production workflow to skip the developer, and go from concept to design to a live platform.

Quality Assurance. We consider this role completely dead. The QA role, the most thankless but important job in today’s user-experience agency environment, will soon be extinct. While currently critical to every delivery, these kinds of tasks are destined to be automated.

Agency Marketing Manager. The handwriting is already on the wall. The static portfolio will be replaced by the connected portfolio, with the agency marketing manager leveraging a creative warehouse with hyper-integrated APIs from all of the top creative distribution houses.

What’s next? It’s hard to predict. Who would have thought tools like SnapChat and Slack could challenge the Goliaths of their industries. The kinds of talent, tools and content needed to deliver the best experience will continue to drive innovation, and the new roles that the market will demand will adapt to fill those gaps. Despite the rise of technology in the digital marketing and advertising world, one thing remains clear. Building client relationships, offering creative insights and providing customized services will set agencies apart from the crowd. As technology automates many work processes, agencies will have more time and resources to explore new approaches to client goals and flex greater creativity.

The human touch will continue to be in high demand.

Planning for the New Year? Is Your Branding Up to Snuff?

With a new year comes new expectations. More qualified leads. Better content. More PR coverage…just some of the areas that b2b marketers are measured against.

The New Year marks a great time to unveil a new brand identity to the market. Usually in January there is the company wide sales kickoff meeting where the team is hungry for something new. Out with the old and in with the new. A new look is always a smart way for b2b marketers to kick off the year in style.

A lot goes into creating and launching a new brand. Determining the new brand identity, then doing all the steps to launch it are critical for success. How well you handle the transition process from the old to the new and how that plays out can go a long way toward determining the success of your launch. As you only have one chance at a first impression, every step you take in in the process must be executed flawlessly.

So let’s think about audiences. First and foremost is the internal audience. They say that more than 50% of the success of a rebranding effort is determined by how well it is received by your internal champions. These are the people that will be the first line of defense when presenting the new brand to their customers and partners. They should love it. They should feel inspired. They should be prepared to scream about why you did it and what it means to the market from the mountaintop.

To best do this, they need key messages delivered on a silver platter. And they need to be easy to communicate. Having a consistent story to tell is critical. Think of it like a game of telephone. Once you tell them why you did this you have no idea where the message will go. By the time it reaches a hot prospect it may lose its impact. And remember, you only have one chance at a first impression.

Once key constituents understand why you did it, the next critical question for b2b marketers to answer is how will the news and message get communicated, and when can people talk about it. From the smallest requests (when will by new business cards arrive) to the most critical brand story telling channels (when will the website get updated), no detail should be overlooked. A detailed rollout plan is critical for success.

Say it Loud and Say It Proud
Many brand marketers don’t get the respect they are due. Their efforts are reduced to simple questions from others such as “what hours do I need to be working at the tradeshow booth?”

A new brand identity is the time to make a splash, and what better time than the New Year when we are done celebrating past years’ success and are now ready to move forward with the new branding. If you are like most b2b companies you have a big sales kickoff where everyone is hungry to see what is new for the near year. If you coordinate efforts well, all materials are ready, all messages are crisp, and you have the perfectly captive audience of internal influencers to get behind your efforts. Leverage the promotional opportunity the kickoff presents to make it memorable.

You Made the Splash, Now What?
Let’s face it. Launching the new brand is just the top of the iceberg. There are a million things to do and pieces of communication to coordinate. People have questions, and you should have answers. Now is the time to move back into your measured marketing roll and create a perfect spreadsheet to show the team how things will roll out. Use the rebrand as an opportunity to create a cadence of messages for partners, prospects, and customers. This is your new brand platform to deliver a new message for 2017. The market should experience it in everything you do, from your tradeshow booth to your website to your lead generation campaigns. A coordinated effort will enable you to get rewarded for your efforts while successfully launching the new brand identity to the market.

Don’t forget What Got You Here
If you are thinking about rebranding for 2017, you have been successful in your job in 2016. That means that you had something valuable for the market and did a good job delivering it. Now is a good time to meet with your core audiences to get their feedback. What is resonating about the new branding and message? Have you and your team done a good enough job clearly explaining why you did this? Does the identity fit the company you want to be? Does the market understand the meaning behind the new brand?

Ready to Get Started?
At Bluetext branding is in our DNA. We work with organizations across many industries to help them create and launch new brands to the market. From logo development to corporate visual identity to responsive web design to trade show booths and new collateral, we have the resources and expertise ready to tackle whatever challenge you are facing with your brand. Now is the time – the New Year is just around the corner. Do you have the platform to deliver a powerful message to the market? Reach out today to find out how Bluetext can elevate your brand.

Many enterprise companies and organizations have marketing programs to talk about their products and services with their customers, and rely on those types of product marketing assets to reach their target audiences. That information is important, but it’s missing an essential element in the customer journey—developing a connection with the audience that will last beyond the one transaction.

Digital marketing firms know that building a strong customer relationship is as much about storytelling as it about the product or service. At Bluetext, we work with our clients to develop more than just a story they can tell. We want our clients to elevate that narrative to what we call a Signature Story.

What’s the difference?

A story as most of us understand it is pretty formulaic. It has a beginning, middle and end, and uses facts and anecdotes to paint a picture of the value that a brand is bringing to the market and its customers. We often recommend that our clients change up the order of the narrative, starting with a strong conclusion, placing proof points and examples in the middle, and ending by reinforcing that conclusion. But to take it up another notch and become a central ingredient for the brand, a Signature Story is needed.

Put simply, a Signature Story is a narrative that includes a strategic message and allows a company or organization to grow by enhancing its brand promise, its customer relationships, its business strategy and the strengths of its organization. It should be authentic and intriguing in order to grab attention, and tell a story that quickly and succinctly elevates the brand in the eyes of the target audience. It should be thought-provoking, interesting, entertaining if possible, and should paint a compelling picture in the eye of the customer. Finally, it must be authentic in the sense that it must ring true to brand and not be viewed simply as a marketing ploy. It doesn’t need to be entirely based on facts, but it must be in the spirit of a true story.

Signature stories are critical assets, can provide inspiration and insight both inside and outside of the organization, and can be leveraged over time. The challenge is to identify that core story, and to make it a part of the marketing mix.

A strong example of a Signature Story is the clothing retailer Nordstrom, known for its exceptional customer service and commitment to making it right by the client. As the story goes, a secret shopper in the employ of the parent company visited a Nordstrom store that had previously been on the same location as a store that also sold tires. The secret shopper appeared with a used tire and asked to return it for a refund to the now Nordstrom store. The sales clerk, after perhaps a moment of hesitation, took the tire and provided a refund. The clerk knew that Nordstrom’s reputation for service was the most important element of the brand, and out-weighed the obvious fact that the tire didn’t come from that store.

More important is that it reflects Nordstrom’s key values in a compelling and thought-provoking way, and strengthens is brand values.

Or consider L.L. Bean, the iconic outdoor equipment manufacturer in Maine with a long and colorful history. As told in an article in Brand Quarterly earlier this year, L.L. Bean could be content to portray its culture just by talking about its high-quality merchandise. But, “stating such facts is unlikely to create interest, credibility or even a connection to L.L. Bean.”

Instead, the company tells the story of its founder, Leon L. Bean, an avid outdoorsman, who returned from a hunting trip in 1912 disgruntled because of his cold, wet feet. Undaunted, he developed a new boot by stitching lightweight leather tops to waterproof rubber bottoms. He found that his new design worked so well he offered them for sale via mail order, sending out notices to lists of Maine hunting license holders.

But here’s where this tale becomes a Signature Story: After discovering that most of the first 100 pairs sold had a stitching problem and leaked, L.L. Bean refunded the customers’ money despite the fact that it almost sent him into bankruptcy. He then went about fixing the process so that future boots were indeed watertight. This story communicates the L.L. Bean brand value fare more effectively than simply talking about its quality in a vacuum.

Here are the elements of a Signature Story:

The Message Must Link to the Brand. It should speak to the customer relationship and the business strategy, and it should enhance the brand’s visibility, image, personality, relevance, and/or value proposition.
It Should be Intriguing and Provocative. Elements to consider include some combination of thought-provoking, novel, provocative, interesting, informative, newsworthy, or entertaining to the audience.
Authenticity is Essential. Key audiences cannot perceive the story to be phony, contrived, or a transparent selling effort, and there should be services and programs to back up the main message.
It Should Draw in the Audience. If the story is interesting and engaging, it is more likely to result in an emotional connection and response by the customer.

The world has changed dramatically with social media. Businesses are following suit. Salesforce found that 70 percent of brands are increasing their social media spend this coming year.

Social media isn’t just an alternative to traditional media—it’s turning the traditional model on its head. Since the beginning of the modern era, consumers made purchasing decisions based on the advertisements that they saw or heard. Today, it’s easier to connect with other consumers via social media and make better purchasing decisions by learning about their experiences with a product or service.

People expect brands to talk with them rather than at them. They no longer want brands that merely sell to them, but rather they prefer brands to entertain and inform them. In this new paradigm, influencers are a force to be reckoned with. Brands can strategically partner with the right personalities to spark organic conversations and seduce their followers.

Simply having even one influencer share your content across their social platforms can result in a huge surge in social reach and engagement. But how can we get an influencer to share our content to their large and loyal following?

In this Bluetext ebook, we frame out 6 ways to get influencers to share your content to their large and juicy audiences.

When television owned the only screen in a single screen world –  it controlled 100% of the “digital” content – brands and consumers alike were literally shackled by the format and programming television once controlled.

Today’s hyper connected consumer has gained complete control over what they want to watch, when they want to watch it and the screen they want to watch it on – but the majority of corporate brands have been slow to catchup to this change in consumer behavior and fail to recognize the role that consumers are now playing to drive corporate marketing strategy. This is largely because they are still beholden to more traditional channels – including online display – that dictate where, when and how their messages are served up to consumers.

Brands have to design customer experiences that meet the needs and expectations of an increasingly mobile consumer, and the creation and distribution of content plays a significant role in that customer experience. With so much noise and so many media formats vying for the customer’s attention, marketers now need to tell their own compelling, contextually relevant and visually impactful brand story.

As consumers gain control of the content they allow to reach them, some of the most modern brands are making the transition to what is probably the most significant shift in marketing since television and launching content publishing studios to create, manage and distribute content that rivals some network news rooms. Brands are experimenting with virtual reality, infographics, videos, mobile ads, native advertising and other creative ways to try and get their message in front of their customers in a time, channel and format that they chose to digest it.

And to compound that, technology is rapidly changing consumer behavior in unpredictable ways with mobile having become the primary enabler of the personal interactions the smartest brands are now having with their customers. As consumer preference for digesting content shifts to smaller handheld screens, innovative marketers will leverage that to create a more personalized experience with their customers. Branding is now a two-way conversation now that social media has given consumers a voice unlike anything ever seen before. As brands track individual consumer behavior in real-time, they can use it to tailor the individual experience for each specific person and their specific behaviors on a mass scale to create engagement and conversations at every consumer touch point.

With the rise of mobile, Brands will also need to become more nimble and at the same time, creative and digital agencies will eventually morph into one – like Bluetext – so that ideas are cohesively executed across all channels simultaneously to meet the needs of a new consumer culture – rather than those of the traditional media culture that has ignored them for far too long.

Even the most established brands risk becoming irrelevant if they fail to recognize that they need to adapt to these changes in human behavior. As consumers choose to embrace only the world that knows them – marketers need to develop and nurture a compelling brand narrative with content consumers will seek out to customize their own individual life experiences.

When I meet someone and they ask about Bluetext, I often reply with a simple “Bluetext is one of the top branding and marketing agencies in Washington, D.C.” That usually leads to a conversation about our team, our services, our clients, and eventually their needs and challenges. People generally understand branding and marketing, and therefore are able to talk about their business challenge in the context of the services we deliver.

 

I was at a dinner last week with a group of agency leaders from the top branding and marketing agencies in Washington and something that someone else said really struck a chord with me. He talked about solving problems and addressing challenges for his clients. As a leading marketing agency, I believe our clients think of us in a similar manner. We are more than a branding firm. We do more than design and build award-winning websites. We do more than execute PR and content marketing campaigns for our clients. At the end of the day, every company has some sort of marketing challenge they are trying to overcome. At Bluetext, that is what we do for our clients. We solve their challenges through a mix of strategies and tactics, and there is no one size fits all approach.

 

As you start to think about 2017, I would strongly suggest not specifically thinking do I need a new website or do I need to get more articles, but instead think what are the challenges my business faces and what type of agency is required to solve them. Does that agency have the creativity, passion and expertise to get their hands dirty and help me achieve my goals? Does that agency have the resources to think about new channels? A PR firm will tell you that you need more PR. A website agency will tell you need a new website. At Bluetext, we will analyze your challenge and recommend a campaign, solution or strategy to help you achieve your business goals. In my view, that is what a top marketing agency does. To learn more about what makes us a top agency, reach out today.

As of a few weeks ago, there was an organization on the cusp of doing something it had not done in more than a century. No, I’m not talking about the Chicago Cubs winning its first world series since 1908 – which for a die-hard Cubs fan would be a welcome development.

Earlier this month, IBM appointed Michelle Peluso as its Chief Marketing Officer. A global technology powerhouse adding a marketing executive is typically a news item that causes ripples rather than waves. But this case is different – Ms. Peluso is IBM’s first CMO…ever.

That’s 105 years, folks, without a CMO. While the company has cycled through a handful of logos during that time, the CMO role has remained vacant. Yes, it has had marketing leaders for various business lines, but never someone in this role at the C-suite management team level. As some coverage of the hire has indicated, one motivation for IBM has been a tangible transformation of the CMO role. Marketing budgets are larger, and the expanse of business areas that CMOs touch extend far beyond what they did even just a few years ago.

Rather than routing through IT departments for digital tools, CMOs are owning the acquisition of digital services and software, which has become core to nimble technology brands. In IBM’s statement on the hire, the company indicated that it reflects the, “transformation of marketing – investing in digital skills, using data to deeply understand clients…and build consumer-grade experiences.”

Who IBM hired is as significant as the newly-created role. Peluso formerly served as CEO of Gilt (in addition to a global chief marketing and internet officer position at Citigroup), reinforcing the fact that she will have a seat at the C-Suite table. One reason that CMOs are gaining more respect is that marketing has shifted from a hard-to-measure line item in the budget to a data-driven operation where success can be evaluated with precision. The desire for industry leaders to bring aboard marketing professionals skilled in data analytics explains why 41% of marketing and advertising executives find it “somewhat challenging” or “very challenging” to find skilled professional talent in today’s marketplace, according to a 2016 survey by The Creative Group.

As Spider-Man’s uncle Ben wisely observed, “With great power comes great responsibility.” For CMOs, more power means more responsibility – and accountability.  James Thomas, Chief Marketing Officer at Allocadia, noted earlier this year in IBM Commerce’s own blog that nearly 6 in 10 CMOs say they feel increased pressure from their CEO or board of directors to prove the value of their marketing. Thomas went on to say that as marketers spend more time on digital, analytics and analysis, there is a danger of short-changing creative. Striking the right balance between data-driven marketing operations and strong creative will prove to be a challenge for CMOs in the coming months and years, one we will be monitoring as we deliver digital and traditional marketing campaigns and creative services to our clients.

For more insights for today’s CMOs, download our CMO’s guide to sponsored content:

Bluetext’s Chief Creative Officer, Jason Siegel will be speaking at MediaPost OMMA VR/AR in New York during Advertising Week on September 28th.

MediaPost saw the need for an event focused solely on Augmented and Virtual Reality as these new mediums have taking the marketing world by storm. The event will explore how marketers can take Virtual and Augmented Reality from the novelty phase into an opportunity to enrich branding and deepen consumer relationships.

Jason will be part of a panel discussion titled “Retailers Follow Pokémon Go”, which will examine the overwhelming success and influence of Pokémon Go, and how retailers can learn from this case study and incorporate AR or VR experiences into their marketing strategy to appeal to in-store shoppers.

Other topics the event will cover include:

• How different types of VR/AR experiences map against specific brand goals.
• Where do you start…small?
• How to distribute experiences efficiently and connect VR/AR campaigns to other marketing platforms and programs.
• Who are the players and how should marketers and agencies vet them?
• Storytelling in 360 degrees

Make sure to tune in for the conference live-stream on September 28th at 4:00pm EST here. And to learn more about Bluetext’s VR work, contact us today:

In its mission to connect people with experts across a variety of fields, Expertise recently reviewed 256 advertising agencies in the greater Washington market to identify the best of the best. Bluetext is honored to have been named as one of the 20 best agencies in the region. We were judged on more than 25 variables across six categories:

• Reputation,
• Credibility,
• Experience,
• Availability,
• Professionalism, and
• Engagement.

Because the competition was so tough, we’re especially proud to be recognized for the hard work we put in for our clients across a variety of projects and industries, from Google to Intel to Cisco. To learn more about Expertise and their work to identify the best advertising agencies in Washington, click here. And to put Bluetext’s expertise to work for you, reach out today:

As companies mature and think about how to take their business to the next level, invariably one of the toughest questions to answer is when is the right time to hire a marketing agency. Every company is different. As one of the top marketing agencies in Washington, Bluetext meets with companies of all shapes and sizes, and it is safe to say has seen it all. From the CFO who is dabbling in marketing to the head of business development to the person who just graduated last week, companies tackle marketing in different ways. So when someone asks “when the right time to hire a marketing agency is?” I pulled together some telltale signs that would suggest it is time to call in the professionals.

 

1. The only money you are spending to get your name out there is the same industry tradeshow you have been attending for years, and you only go because “everyone goes.” I would be willing to bet that the money spent on that show could be spent on some much more effective tactics
2. When someone says that they went to your website and has no idea what you do. This is a problem. You need clarity. You need a digital platform that delivers for your business. Prospects need 6-7 touches as a minimum before they want to engage with your company. The message, design and impact of your website needs to be clear and differentiated. If not then it is time to call a top digital marketing agency.
3. You have no plan. How do you expect to grow a business with no marketing plan? Too many times we hear people say that they need to get around to focusing on marketing. That is likely a sign that it is too late. If you are selling a B2B product, a b2b marketing agency should be able to help you create a plan, determine the resources required to execute it, and then help deliver results with impact.
4. You think of marketing and business development as the same department…enough said.
5. You have to pinch to view your website on your phone…enough said.
6. You are constantly looking at your competitors and talking about how great a job they are doing with their brand and positioning. We hear this all the time.
7. Every vendor that calls with a marketing idea sounds like a smart plan. A good b2b marketing agency can not only help you craft and execute a plan, but also help you sort through all of the opportunities that exist for promotion and help you point your arrows in the right direction.

 

So there you have it. Seven signs that it is time to hire a marketing agency. I am sure that this list can go on and on. Please share other thoughts in the comments zone and I will update the list accordingly. And if you don’t know what to do, give us a call. We have worked with companies across many industries to tackle many different marketing challenges to help them take their business to the next level.