Attention all you marketers out there…ever sat in a meeting not wanting to raise your hand to ask someone for clarification on what they mean? Concerned that your colleagues or manager will think less of you? Gearing up for your next marketing campaign and need to include some new thinking?
Let’s face it – you are not alone. No one wants to be that person who raises their hand in those situations.
The world of digital marketing is moving very fast with new terms and concepts emerging everyday. From SERP to lead scoring to SEO to responsive design, it is getting harder to keep up.
If you are p
If Dunkin’ Donuts plasters ads on the inside of city buses, it is because they believe riders exposed to the brand – over time – will be more inclined to stop for coffee and a donut at DD rather than at Starbucks, McDonald’s, Krispy Kreme, what have you. Or even that a consumer getting on a bus not thinking about coffee or donuts will exit the bus with these items at the forefront of their consciousness.
If Dunkin’ Donuts continues with this line of thinking, they will ask themselves what else could persuade riders beyond “seeing” an ad of the brand logo and pictures of the products? Would riders be further compelled if they could “smell” the coffee or glazed donuts on the bus?
Over the past few months, we’ve been talking a lot about augmented reality marketing and virtual reality marketing – two important pieces of the sensory marketing puzzle. Effective marketing requires engaging all or many senses, however, so CMOs must identify the right multi-sensory mix to positively impact the target buyers (whether they are consumers or business users).
Sensory marketing and experiences have been around for decades and examples abound. Much of it comes down to the effects of a desensitized audience. A theme park visitor who first rides the tallest roller coaster in the world will have a thrilling experience, but what happens when the visitor rides the coaster a second, third or tenth time? So theme parks might try and activate other senses through smoke, sound, lights, etc. If you want to know where theme park attractions are headed by the way, Legoland’s new Ninjago 4-D attraction offers a hint as the first ride in North America that uses hand gestures in place of physical devices to control a ninja warrior battle. The attraction also adds sensory experiences such as heat, smoke and wind for the virtual journey.
In a recent article for Harvard Business Review, a pair of professors shared results from four studies they conducted on when sensory marketing works and when it doesn’t for brands. The studies focused on taking product brands consumers were familiar – Nokia and Apple phones – and adjusting the product and packaging to gauge impact on brand perception. Prior to showing research subjects the new phones and packaging, the researchers first determine that Apple was viewed as the “exciting” brand and Nokia the “sincere” brand. This was important, because according to the study, brand perception impacted the amount of leeway Apple and Nokia had to fundamentally alter the product, packaging, and promotional experience.
The bottom line, according to the authors, is that consumer preference can be altered by sensory marketing tactics, but how well the tactic works depends on the brand’s personality. Apple as an “exciting” brand may be able to get away with surprising consumers with unexpected sensory experiences without undoing positive brand perception, whereas Nokia may risk alienating loyal customers if radical changes run counter to its brand sincerity.
The researchers went on to conclude from the four studies that overall, individuals prefer sincere brands (hallmark, Ford, Coca-Cola) over exciting brands, “when the brand’s packaging or promotional accessories felt and looked the same, but they preferred exciting brands (Mountain Dew, BMW, Pepsi) when the brand’s packaging or promotional accessories did not feel and look the same.”
As sensory options for marketers extend from see and hear to smell, touch and immersion, a host of new opportunities open up for CMOs – opportunities that become risks if the CMO overlooks some key takeaways from these studies. Creating a virtual or augmented reality experience in and of itself will not necessarily turn off users of a sincere brand, but marketers must be mindful of risks if the experience itself does not stay true to sincerity of the brand. To learn more about the importance for VR marketing, reach out today:
The marketing and communications business is at a bewildering junction, with two simultaneous models vying for brains and assets. Most marketing campaigns look at personas of their buyers and determine what is the best path to the promise land.
Bottom-up marketing is a concept with no single definition, but a few distinct components that set it apart from traditional top-down marketing strategies. Unlike traditional marketing, where executives create a marketing plan and a strategy to promote a company’s products and services, bottom-up marketing is mainly driven by the employees of a company. Employees recognize one specific customer need the company can meet and create a marketing strategy around that single idea.
A great example is Dropbox. Dropbox rose to $10 Billion valuation through its connection with the end user. Dropbox focused on providing the masses of end users (both personal and professional) a block of cloud storage that elegantly and brilliantly stayed synchronized on your local hard drive and your collaborative peers hard drives. Dropbox didn’t sell the CFO on cost benefits and the CTO on the power of the cloud. Dropbox simply delivered a great service with a viral approach to a roll out that created an ever growing desire for more and more storage in the cloud. In the end so many businesses had hundreds and thousands of BYOS (bring your own storage) and they needed to take control of this corporate intellectual property, and reached out to Dropbox for the suite of tools and administration to make managing the cloud instances so much more manageable, secure, and scale-able.
The top-down marketing plan contains four principal sections: situation analysis, marketing objectives, marketing strategy, and tactics. A company’s marketing objectives should be logical deductions from an analysis of its current situation, its prediction of future trends, and its understanding of corporate objectives. In the end, a top down marketing approach focuses on the top executive personas most often. The constituent who controls the purse strings. All SaaS and Enterprise technology companies are always looking for the high and mighty inside an enterprise that has the power to sign on the dotted line. Top down marketing focuses its message and offers so they should relate to the needs of specific target markets and specify sales objectives. Marketing-target objectives should be specific, quantitative, and realistic. The messaging of a top down approach often caters to the fears and dreams of that influential executive.
A great example of top-down marketing is the hyper growth industry of cyber-security. Every executive fears waking up to their employer’s brand on the headlines of major media outlets next to the word breach or hacked. Years and years of customer loyalty and brand preference can be washed away overnight. Cyber security companies are preying on these executives with a top down marketing approach that strikes fear into their hearts and minds and forces them to strike the check and implement countless solutions to help them sleep easy at night as they try to appease key constituencies including public markets.
Does your business ever wonder how to harness its precious marketing and communications budget to achieve its short and long term goals? Contact Bluetext. We are a top marketing agency that delivers results whether your campaign is focused top down or bottom up. Let us use our proprietary methodologies to define the right method, and then develop the campaigns, platforms, and content assets to knock the cover off the ball.
Time to Write My Blog…I Wrote My Blog…Time to Write My Blog
Remember the iconic Dunkin Donuts campaign from the early 80s featuring Fred the Baker?
What a classic campaign. 30 years later the lessons we can learn from Fred are relevant and applicable to modern content market.
It is hard….It is time consuming…but it can really pay off when done right. In my estimation a disciplined approach to blogging and content marketing can be a relatively low cost way of tilting the playing field for your products or services.
We have built one of the strongest content marketing practices in D.C. by working with our clients to create aggressive, consistent content marketing campaigns that ensure they have a strong presence across the web with their key audiences. We create quarterly editorial calendars that align with key company and product milestones, as well as industry events where we can help amplify messages. We instill content marketing into the DNA of our clients so that they can experience the benefits of a disciplined approach.
Content marketing, however, is not something you can just set and forget. It takes care and nurturing. It takes discipline and an entire team effort. And it takes some creativity.
So the next time someone says they don’t have time to write a blog or are too busy, tell them to give me a call. We can share war stories and I can show them significant results. I think it will make them think twice and find that extra 30 minutes each week.
I don’t know what happened with the supposed “do not call” list, but lately I’ve been bombarded with nonstop robocalls purporting to be from my credit card company. The friendly robovoice assures me right off the bat that, “there is nothing wrong with my account, I should not be alarmed, but that I’m running out of time to lower my rate…”
It’s right at that point where I disconnect the call. Brands are getting more clever (or devious) with phone marketing for sure; I’ve noticed that credit card firms now use a local area code in the caller ID, expecting that people will be more inclined to answer a call from a local unknown number than an unknown 800 number. Earlier this week, the caller ID on my mobile phone suggested that the incoming call was from none other than…myself – which feels more like the plot for Scream 5 than savvy marketing.
While phone marketing seems to be sliding down a slope to irrelevance, email marketing remains an effective tool for brands. A 2016 study by Selligent/StrongView charts that 60 percent of brands plan to increase spending on email marketing this year compared to 2015, and in a separate eConsultancy 2015 survey, nearly three-quarters of marketing teams still believe email communication will be one of the channels with the highest ROI in 2020.
While signs point to email marketing enduring in the coming years, it may not look the same as it does today. That is because a fierce battle is being waged between art and science. There is an undeniable “art” to crafting email marketing content and subject lines that grab a prospect’s attention and drives them to action. At the same time, email marketing has become a “science” driven by machine learning that draws on big data analytics beyond what any human is capable of.
Startups and emerging technology providers are increasingly betting on “science.” Persado, for example, is a self-described “cognitive content platform” that last week announced a $30 million investment led by Goldman Sachs. Persado’s software utilizes machine learning and performance information of millions of messages to help brands select optimal language for email subject lines and other campaigns. It is an approach that Persado Founder & CEO Alex Vratskides refers to as “persuasion automation.”
While Persado and similar software offerings can be an effective tool in the marketer’s toolbox, creative teams will not replaced anytime soon. Only 13% of respondents in the eConsultancy survey “strongly agree” that all email marketing will be automated by 2020, though 40% “somewhat agree” with this statement – signaling that CMOs will continue to look for the right mix of automation and human creative teams to develop and execute these programs.
Ultimately, creative teams will remain vital for not only developing email subject line language that drives desired action, but also for ensuring each program reflects and remains consistent with the brand vibe (humor, provocative, direct, etc.). This input augments, rather than replaces, the value that high performance marketing language software tools can deliver when it comes to improving conversion and ROI.
One of the most popular video series anywhere right now is comedian Jerry Seinfeld’s “Comedians In Cars Getting Coffee,” where Jerry takes other comedians out for rides in classic cars, and then they get coffee. It sounds simple, but it’s very funny, and very well-done. But what’s unique about the series is how it is designed: The videos are made first and foremost to be seen on mobile devices, not on television sets or even desktops or laptops. These aren’t just “mobile-friendly,” they were shot on video for the very small screen.
Once you know that, you can watch and see how that is done. All of the shots are tight on Jerry and his guests. Images of people and cars fill up the screen. Colors are rich and saturated, coffee cups are shown in close up, even the froth of the cappuccino is given over to the screen. There is no small type to get lost or details that can’t be seen on a small device. And while they still look good on larger screens, this is a mobile-first design in its purest form.
What does “Comedians in Cars” tell us marketers about video campaigns?
Number one, it’s a clear sign that consumers are comfortable ingesting rich content in its most compact form—on the small screen of a mobile device. If Jerry Seinfeld is creating for the smallest of video sizes, then that is where the audience is moving. And if marketing is going to reach this audience, it needs to create content that works well in that format.
Number two, creating a mobile-friendly video cannot be an after-thought. Every aspect of the design of the video, from concept and storyboard to shooting and post-production, must contemplate the mobile device as the primary focus. Not only must all of the key images be seen in tight focus, but any calls-to-action must be large and easy to read. Text must be minimal and clear. Subtlety is not your friend. Actions must be obvious and dialog crisp.
Number three, and assuming the video will be hosted on your company website, the video player must be capable of managing a responsive video, and your video size must be device agnostic. Your video content should be visible on an iPhone, a larger mobile device and a large monitor.
Number four, choose a bold image for your splash screen while the video is loading. It will draw viewers in and it’s good for search as it will make your video easily recognizable. Here’s an example of a bold splash screen image:
Finally, think carefully about your Call to Action. CTAs in videos on a mobile device may not be clickable. If you are unable to create a clickable CTA, consider a CTA that’s external to the video but still on the landing page.
As consumers rely on their mobile devices for gathering the information they need to make purchasing decisions, a video that is truly mobile first can move you ahead of the competition.
Uber just killed off the most recognizable U on the planet. Unlike the black and white U that has emblazoned itself in the minds of millions of Uber users around the world – including myself – the new logo bears no obvious relationship to the company name.
We all know that Uber isn’t alone in leaving a loyal customer base dumbfounded – if not outright offended – by such a seemingly misguided departure from one of the most sought after icons in the world. Over the past couple of years, we have seen AOL, GAP, Pepsi, Tropicana and even Apple be indicted for similar blunders.
The most recent of these was Spotify’s stealth attempt to brighten the tone of its green that literally drove its most devoted users berserk to the extent that some even thought there was something actually wrong with their phones. What Spotify learned from this is that it was not simply about the color or even that the company changed the color, but more that it did so without clear communication to its community of users – and more importantly – not involving them in the design process.
While we can only assume that Spotify learned something about branding through this process – it appears abundantly clear by our near unanimous and collective disaffection with its head scratching visual analogy of “bits & atoms” – that Uber CEO Travis Kalanick did not. While the dust is still settling – what’s also become clear is that he simply refused to entrust the rebranding process to anyone else – and in his attempt to use “bits & atoms” to bring out the human side of the brand in contrast to the starkness of the monochrome U – he has managed to strip its personality altogether – leaving us cold and disconnected from a brand that is suddenly as abstract as it is unfamiliar.
David Shantz sums up the problem perfectly in a comment he left on this VentureBeat article:
“When building a brand – and the visual identity around that brand – the most important audience is the audience. The millions of people who will use Uber day by day. As a semi-regular Uber user, the output of this imaginative and time-consuming re-branding exercise totally leaves me cold. I don’t see or feel anything “Uber” in the logo. I don’t know what I’m looking at.”
At Bluetext, we preach brand simplification – if you have to launch into a detailed explanation of the logo – you have already failed. We strive to create an icon that is instantly recognizable and just as quickly evokes an emotional connection with the brand – through the lens of the customer. To that extent – I have to say that I do love the bolder look of Uber’s new wordmark.
But let’s flash forward three years from now – is it possible that we could look back on this and declare Kalanick a genius by identifying the perfect inflection point in consumer branding which signaled that no one really cares about the logo anymore? A future where people are more interested in what a brand can do for them than how it makes them feel when they see it?
The most powerful thing Uber has going for it that might actually fulfill that prophecy is the sheer might of its social brand platform – its ability invite participation and create value by reinventing itself and its usefulness in authentic and relevant ways is uniquely rare and clearly absent from brands that fail to impose their will to evolve without a strong social foundation.
At the end of the day – will any of us really care what their icon looks like next time we stumble out of our favorite restaurant and order up an Uber Black?
Probably not…
Apologies in advance if you now have the 1981 Olivia Newton-John classic stuck in your head for the rest of the day. If you live on the East Coast you have no doubt been getting “very physical” the past few days if you catch my snowdrift. After all, it’s hard work moving bottomless mounds of snow from one heap to another. What did you think I referring to? C’mon now, let’s keep it kosher.
Digital marketing became increasingly essential to consumer marketers in 2015, but there is strong evidence that digital is being elevated from just another item in the CMO toolbox to a pervasive ingredient to all marketing activities.
Exhibit A is findings from the Gartner 2015-2016 Chief Marketing Officer (CMO) Spend Survey, that focused on business leaders responsible for marketing – digital marketing in particular – across 339 large and extra-large (whatever that means) companies in North America and the U.K. A whopping 98% of CMOs consider digital marketing mainstream and that online and offline marketing are merging.
Commenting on the results, Yvonne Genovese, group vice president at Gartner, notes: “Marketers no longer make a clear distinction between offline and online marketing disciplines. As customers opt for digitally led experiences, digital marketing stops being a discrete discipline and instead becomes the context for all marketing. Digital marketing is now marketing in a digital world.”
In our marketing projects with leading consumer, business and public sector organizations, we are seeing significant demand for the “digitally led experiences” that Gartner references. There are a few digital marketing trends in particular that consumer marketers should keep their eyes on in 2016:
Smartphone ad geo-fencing
Consumer marketers recognize the need to map digital marketing into the consumer buyer’s journey when these digital assets can have the biggest impact. At what moment and location will the consumer be most inclined to play a video, read a text message or view an in-app ad? Smartphone ad geo-fencing enables marketers to reach an audience when they are most receptive to your brand, product, or service marketing.
Think about a consumer’s mindshare when entering an airport. In the traveler waiting for a flight, you have a captive audience thinking about various aspects of their business or leisure travel. Do they need accommodations, transportation, dinner reservations, or other concierge-type services? Smartphone ad geo-fencing can feed location-based ads to travelers once they enter an airport at a time when they are primed to take action.
Virtual Reality
Yeah, yeah, you’ve been hearing about virtual reality headsets for years. But VR is primed for mainstream in 2016. Oculus Rift has set an April release, in addition to other planned releases for HTC Vive and Playstation VR, are poised to put VR in the hands of consumers for hundreds – not thousands – of dollars. But the fact is that consumers don’t need to even shell out this kind of cash to experience virtual reality.
My colleague Michael Quint recently blogged about how Bluetext is leveraging Google Cardboard to bring virtual reality to the masses. Today, we are designing a digital briefing center for a client in virtual reality by marrying, in Michael’s words, “our creativity, advanced video capabilities, and cutting-edge app development to help a software company more effectively tell its story.” In this case it’s a b2b company, but we fully expect b2c virtual reality projects to become increasingly commonplace as the year progresses.
IoT
Consumer marketers are not alone in trying to get their hands around the Internet of Things, and how to leverage IoT for digital marketing efforts. In my end-of-year blog post, I looked at the IoT opportunity for digital marketers in 2016, and what it comes down to is that marketers will be able to capture a growing volume of data on consumer behavior and consumption patterns from connected devices and sensors, and then engage with consumers more effectively based on this data.
Marketing Automation
In a Forrester report, “2015: The Year of the Big Digital Shift,” more than half of marketers admitted their digital marketing is more tactical than strategic. Digital marketers are a victim of their own excess: Forrester reported that investments in marketing technology grew 3.4 percent in 2014 and is projected to rise another 4 percent this year. So consumer marketers will not lack for tools and options, but 2016 is the year when CMOs and their teams must invest time to identify the optimal set of tools to catapult their initiatives. They also most move beyond an understanding of the ‘basic’ capabilities of marketing automation tools, and shift from students to experts fully versed in the in’s and out’s of marketing automation.