A logo is a central part of a company’s brand. It’s the first thing customers see, and what they learn to recognize as a short-cut to your brand values.  And it needs to convey a strong message about what you stand for, and how you work with your customers. Choosing the right logo can make a big difference. Refreshing your current logo might be even more crucial.

Here are five reasons why companies refresh their logos:

Hindrances.  As a company evolves and grows, its products and services will change in tangent.  A logo from its past may now risk pigeon-holing and hinder the company’s growth.  A company’s original logo may include words describing its offerings.  As its product and services expand a logo refresh would be needed to accurately represent its growth.

Modernization.  Overtime logo images that were once fashionable can become considerably outdated.  Sleek, minimalistic logos are the trend today and many companies find the need to adjust their logo to appeal to today’s audience and stay relevant in the market.

Renaming.  When a company changes its name, its original logo may no longer be relevant and a logo refresh is due.  This is especially true for companies where their original logo was a literal representation of its original name.

Digitization.  As the world grows increasingly digital companies now need to take into consideration how their logo renders on different screen widths and other mediums on the web.  Old logos did not take responsiveness into consideration and must redesign and refresh to adapt in the digital age.

Acquisitions.  When two companies become one, the company name may change and their logo as well.  An acquisition instantly expands a company’s products or service and their original logo may no longer be an accurate representation of the new company.

Since a company’s logo is such a close depiction of a company, a major change in any area of its business will affect its single most important visual representation.  A logo refresh aligns a company with its core values and ultimately its consumers.

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As more and more brands enter digital maturity, new top-level domains (TLDs) are becoming available for registration.  Previously, only generic domain names and country code domains were available for use, such as .com, .net, .us, .ca, etc.  Now the doors have been opened to a whole new set of domain extensions, including .business, .expert, and .guru.  Here is everything you need to know about new top-level domain names and why they were introduced:

Growing Shortage of Alternatives.  As companies expand their presence in the digital space, acquiring an appropriate top-level domain name has become increasingly difficult.  It wasn’t long before most short domains were taken and resulted in newer domain names becoming increasingly long and absurd.  For example, flights.com is unavailable and the alternatives becoming increasingly bizarre: cheapflights.com, buycheapflights.com, bestcheapflights747.com.

Providing New Choices.  The introduction of new domain name structures not only made it possible for companies to acquire an appropriate domain, but also tailor their domain to appeal to both their target consumers and performance on search engines.  For example, healthfoodbusiness.com can now be structured as healthfood.business or health-food.business.

A Domain Name at a Glance.  With increased flexibility for companies to acquire a tailored and concise top-level domain, it is possible for consumers to gain more insight about a company directly from their domain name, such as their location and area of business.  From a company’s perspective, a differentiated and professional domain name may provide it the edge they need over their competitors.

Increased Regional SEO Value.  Search engines currently do not rank new domains differently from established domains on a search engine results page (SERP), but there are regional benefits where a .de domain will rank higher on SERPs in Germany but not in the USA.  With this in mind, companies may want to consider how this affects their choice on a top-level domain name if their target audience is in a different region, for example: green-cars.ottawa.

New TLD Name Options.  The list of available new domains is growing every day, but in general new domains can be internet terms, a description of an offer, or regions.  Examples include: .website, .online, .webpage, .work, .photography, .travel, .ca.us, .berlin.de, .bc.ca, etc.  The possibility for a company to acquire a more suitable domain is now significantly higher.

Restrictions on Choosing a New Domain.  When a company is choosing a new top-level domain name, it must follow rules set by the respective domain registry.  Common restrictions include trademark law and regional domain extensions.  Protected company brands and names are not available while many regional domain extensions are only allowed if the company is based in that specific region.

Securing a New TLD Name.  While many new domain names have launch dates, many others do not have a specified release date.  Companies can either request a non-binding pre-reservation for domains without a specified release date or a binding pre-registration for domain names with a specified release date.  Non-binding pre-reservations allow companies to pre-order a new domain name with no obligation to buy when the domain is ultimately released.  Binding pre-registrations require payment upfront and is a binding agreement.

The availability of new top-level domain names opens doors for companies seeking to harden their digital presence.  Ultimately, the decision to choose a new domain name is a strategic one that should be made in tangent with a company’s business goals.  As the world evolves to be increasingly digital, how a company presents itself on the world wide web is more important than ever.

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Rebranding is not to be taken lightly. It demands a commitment of time, energy and resources to be successful. There are many things a company should consider and analyze before the decision to rebrand is made.  As the world grows increasingly digital, more and more aspects of people’s lives are affected by the instantaneous nature of information. This needs to factor in to the direction the brand needs to take. The accessibility of information at people’s finger tips has changed the mindset of consumers, posing significant challenges:

Where are your consumers?  It is difficult nowadays to find someone who does not own a smartphone with the ability to access the internet anytime and anywhere.  As consumers spend more time on smaller screens, companies must optimize all aspects of their websites and platforms to perform on these devices— or risk hurting their brand with hard-to-read and poorly-rendered webpages.  Companies either need to rebrand and keep up with the times or risk becoming obsolete.

Are you targeting effectively?  With the rise of the digital age is the emergence of social media platforms and numerous new ways for a company to reach the people they would like to target.  Each new medium requires a different strategy to navigate and not all companies are equipped to immediately do so.  A company’s current messaging and image may not have the ability to capture the attention of its target audience.  These obstacles are a clear sign that a company needs to revamp its brand to maintain a strong market presence.

How flexible is your current brand?  A company’s graphics and visuals must be scalable and adapt to different mediums.  Brand assets in the modern era are used for web, mobile, print assets, social media, icons, and the list goes on.  All these elements must be taken into consideration starting at the core of a brand’s design for the company to grow along with its consumer base.  When a company is unable to effectively utilize its brand in new mediums, a brand redesign is needed before the company falls too far behind.

As the digital age brings new challenges, it also brings new opportunities.  An increasingly responsive world may cause initial difficultly for a company adjusting to adapt, but by rebranding doors are opened for the new brand to reach its target audience like never before.

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At Bluetext, we know that branded name searches are the most common way potential customers, partners, prospective employees and investors will find you online. We also recognize that a change in name and brand identity can be critical components to growth in a rapidly evolving, global digital economy.

We have a trio of these unique projects right now and understand that – because a name will inevitably involve a domain change – it could have significant consequences to the search equity you have built around your current name and website. Here are the five most critical steps to minimize the negative impact of a name and/or domain change and preserve the organic search rankings, domain authority and link equity you have worked so hard to acquire:

1. SEO & Inbound Link Analysis

During the initial phases of a rebranding exercise, you will likely be tempted to roll out fresh content as quickly as possible with your new website. It is important, however to begin this process with both an SEO Audit and ROT Analysis to carve out redundant, obsolete or trivial content and at the same time identify assets that your analytics can clearly demonstrate have delivered site traffic, leads and positive brand exposure up to this point.

During the brand migration process, we also recommend retaining your existing web properties for a few months and performing an inbound link analysis of the external web pages that are still linking to them. Deleting them immediately would deprive you from leveraging the link equity gained by these pages as Google begins to understand and assimilate the changes you have made in order to update your index in conjunction the new content you are rolling out.

2. 301 Redirects

Because rebranding is by its very meaning the process of changing your company’s corporate name and identity – it is impossible to maintain two separate versions. Therefore, one of the most important steps to take when launching a new domain is to redirect your old URLs to their new equivalents.

The primary purpose of keeping the old content as described above is to preserve and leverage the link equity you have acquired from existing backlinks to other websites and transfer that organic value as you redirectthat page to a new one. This helps everyone – and most importantly Google – understand that both old and new domains refer to the same organization.

3. Avoid 404 Errors on Deleted Pages

On the other side of that same coin, be careful not to allow pages you are deleting in the migration process to suddenly disappear – it is critical to redirect them to either the new homepage or a placeholder page on the new site – otherwise you will risk losing any equity that page once had as well as its potential for associated traffic to the new domain. Every link pointing towards your new domain has the potential to transfer incremental value to your new domain.

4. Google Search Console

Google’s Search Console is by far your most critical tool for communicating a name and domain change to Google. Before your new site launches, you should ensure that both your old and new domains are verified in the search console. Once you migrate to the new environment, you can submit a change of address request through your old domain’s account to ensure that your redirects are working perfectly.

In addition, we recommend submitting the sitemap for your new domain to the search console so Google can register those changes and ultimately index your domain more quickly post launch.

5. Optimize. Optimize. Optimize.

One of the most important steps in preserving search equity during the migration process – and one that is given a back seat – is the maintenance of on-page optimization after your new site is launched. This starts with optimizing your title tags for each primary keyword – this the text that Google will display as your page title for every search result – as well as the text that will display in the user’s browser when they visit your page. From there is critical to leverage H1, H2, H3 and H4 tags to reinforce your primary and secondary keywords, as well as their long tail keyword variations you want to rank for.

And finally – continue to acquire new links for your site. Each link coming in is a signal to Google that your content is valued, reinforcing how you are indexed and maintaining your position at the top of rankings for the keywords that are driving your business.

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So, you want to sell to the federal government?

Good. Every year, Uncle Sam and his army of acquisition specialists have money to spend to achieve the critical missions of the federal government. In 2014, the most recent data available, the federal government spent nearly half a trillion dollars on contractors.

 

But there’s still another question left.

 

Who are you selling to? And I don’t mean which agency or which department. I mean, who?

 

Every contract issued by the government has a signature on it, an actual person who has selected your company to provide a product or service. Behind the signature are a small group of influencers. So, of that half-trillion dollar enterprise, your opportunity probably has been shaped by fewer people than are on an NFL roster.

 

So we ask again, who are you marketing to? Are you marketing to The Government or are you marketing to those who matter?

 

Why Personas Matter

Federal contracting is its own subspecies of marketing. We don’t have the intense feedback cycles or as many point-of-sale validations.

 

At Bluetext, we’ve helped dozens of clients reach the right government customers with carefully designed strategy backed by creative that makes an impact. It’s not always the same as business-to-business marketing or business-to-consumer, but one area that never changes is persona creation.

 

Why?

The government is not a single entity. It comprises agencies and departments, which in turn comprise directorates and activities and program management offices and thousands of personnel who play a role in acquiring products and services on behalf of the government.

 

How you reach them all won’t be the same. The avenues available to market to a program manager in the access-controlled world of the Intelligence Community, for example, won’t be the same as those available to reaching a director at the National Institutes of Health. Their missions aren’t the same, their needs aren’t the same, and their pain points aren’t the same.

 

Even within your target opportunity, your approach must vary.

Unlike traditional commercial services marketing, where you may aim for a thousand buyers of a million dollar contract, in federal marketing you’re more frequently aiming for one sale of one 100 million contract influenced by a dozen people. Not only does the persona exercise of understanding who your buyer is matter in fed tech, it matters even more.

 

Government Personas, in Four Broad Strokes

 

Directors and Deputy Directors and High Ranking Government Executives

This is typically the big ideas crowd.  They’re usually looking for what’s next. Their interest is less day-to-day and more focused on how to better achieve their agency’s mission. Major changes begin at this level, whether it’s a product like a weapon systems or the federal cloud-first mandate, which has reshaped federal IT since its issuance by the then Chief Technology Officer of the United States. In the Intelligence Community, the largest IT transformation in its history began as a plan issued from the Director of National Intelligence.

 

Be bold and be visionary.  If you want to radically change the government’s mindset, this is where you enter the bloodstream. Personnel in these positions aren’t always technically savvy and often have a more generalist approach to their departments, but they’re always eager to find the next great idea. They’re intensely focused on mission achievement, so help them understand how your solutions helps them better achieve the department’s goals.

 

Contracting Officers & Program Managers

What is a contract for your company is a career decision for contracting officers (COs) and program managers. On most acquisitions, the PM and the CO (or KO, as it’s often abbreviated, particularly in defense) are the most important decision maker. The program manager will be responsible for oversight of all the requirements in the proposal and of its execution once underway. The CO/KO can later modify the contract to add scope.

 

While PMs and COs appreciate the big idea, they are also intensely interested in the nuts and bolts and your capability to deliver. Every contract is an act of trust between these two positions and your company. These are experienced government personnel with whom you’ll want to build a long-term brand relationship. Depending on the size of the contract, they may not be subject matter experts in all technologies involved, but will likely understand enough to separate contractor-speak from actual capability.

 

Acquisition Influencers

For competitive bids, acquisition is done through an evaluation board which helps advise the source selection authority on its choice. Acquisition influencers are often subject matter experts and will be interested in the details. While their interest is in the proposal before them, your marketing should include this group as well. Are there third-party validations you can include to bolster your technical credibility, such as CMMI appraisal or AWS or Microsoft organizational certifications? Is your accounting system approved by a government auditor?  Can you demonstrate applied expertise in your area of work, through white papers and blog posts? The big idea is great, but this is the group that will pop your marketing balloon if your big idea is all hype and no substance.

 

End Users

The role of a federal contractor is never simply IT for IT’s sake or product for product’s sake. It’s about empowering the end-user to achieve agency mission. And while the end-user, be it a help desk technician, a service member or a scientist, won’t sign a contract, their opinion of your product or service, particularly once it’s in use, will heavily influence whether it continues to be in use. Prior to acquisition, a groundswell of support could be cause for a pilot program. Market to the end-user’s pain points, rather than a technology-first view.

 

Every contract is different and Bluetext has helped dozens of clients craft specific marketing strategies by agency and by opportunity.

 

But like all marketing, it doesn’t just start with the what, it starts with the who!

 

The visual elements of a brand’s identity are the most immediately recognizable form of brand expression – subconsciously communicating brand message, tone and personality – in less than an instant. After that – it’s all about the experience.

A modern brand presents itself visually across more environments than ever before – and unless you’re McDonald’s, the most dominant of those is its digital manifestation, which also happens to be the primary environment in which it is first experienced beyond its visual state.

Because your customer may be experiencing both your brand and digital presence simultaneously for the first time, simplifying the user experience – and by virtue of that your focus on the customer – will immediately reinforce that customer’s initial brand experience before they explore a single product or solution that you offer.

While most visual design principles for digital brand mirror those of its non-virtual counterpart’s – digital brand design presents some unique opportunities to more effectively shape your customers initial online brand experience.

Typography

Typography is the art and technique of arranging type in order to make the language it forms most appealing to the user’s overall experience. Wikipedia defines it as an art form that can manipulate the significance of what it communicates – a definition that most digital first branding agencies like Bluetext might consider the holy grail of developing a brand identity. You need to consider very carefully how typography will fit into your overall digital brand architecture – and iconography shouldn’t be too far behind.

Content Strategy

As it relates to customer experience, content strategy is broadly defined as the plan for the creation, delivery and governance of useful and usable digital content that is ultimately designed to meet the needs of – and therefore expressed by the voice of – your customer. Therefore, content and creative strategies need to be aligned to ensure the user experience supports the desired narrative for your brand story to play out online.

Mobile UX

This leads us right back to simplifying the brand experience by focusing on the customer. A mobile first strategy helps develops brands that communicate their core values rapidly, simply and without clutter. The result is a focused, cleaner, and more user-centric brand experience.

Simply introducing mobile to the initial stages of brand development empowers creative teams to concentrate on what is at the core of a brand and establish priorities in the context of the mobile experience.

Ultimately a brand is the holistic sum of customers’ experiences, composed of visual, tonal and behavioral brand components – all of which can now be shaped by interactive design and manifested perfectly in the digital expression of your brand.

User experience (UX) as defined by Wikipedia involves a person’s emotions about using a particular product, system or service. User experience highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership. Additionally, it includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature because it is about individual perception and thought with respect to the system. User experience is dynamic as it is constantly modified over time due to changing circumstances and new innovations.

The two most critical points of Wiki’s definition are that users are individuals each with unique goals and behaviors – and that user experience is dynamic. In the name of user centered design principles,  however; designers often segment users into personas based on similar (vs. individual) goals and behaviors that ultimately define a user experience that’s good for the masses some of the time rather than best for each individual user all of the time.

This definition of UX is also guided by the principle that there are real humans standing behind every brand or product. And while a great UX continuously learns from its users to deliver a more intuitive, human centered experience – thanks to AI –  it no longer requires an actual human to deliver it.

And like AI – which ‘learns’ how to avoid design ‘mistakes’ by memorizing the experience of every user – UX is in itself a designer’s primary source of human intelligence that, if properly applied, will recognize patterns in human interaction to mitigate frustration and optimize usability.

What this means is that ideally, designers should continue to employ traditional user centered design principles to lay the groundwork for major design decisions, and at the same time, leverage AI to continuously calibrate incremental changes to that design in real time based on the individual goals and activities of every user.

The compound effect of applying AI to UX in this manner will empower designers to humanize the customer experience for each individual user and usher in a new age of a dynamic and truly utopian, user centered design methodology.

 

 

 

 

 

 

 

In its simplest form – content strategy is broadly defined as the plan for the creation, delivery and governance of useful and usable digital content that meets the business objectives of your company. User experience – on the other hand – is ultimately designed to meet the needs of – and therefore expressed by the voice of – the user.

The outcome of both of these business focused and user centered goals is the user experience – and core to that experience is content strategy. Having a plan that creates a bridge between user needs and business goals is essential – it is inherently impossible to design a great UX without it.

Content strategy creates a global framework for how digital content is prioritized, organized and presented based on its business purpose. UX strategy informs the information architecture – providing the structural context to bring the content to life based on the user persona it is designed to reach.

However – website design is often driven solely by UX teams who – absent a comprehensive digital upbringing – tend to overlook content early in the design phase of the project – or worse yet – after the templates have already been created. This is the point at which projects catch fire and timelines blow up – resulting in a large amount of rework later when the content doesn’t fit the templates and either the templates need to be redeveloped or the content reconfigured – not fun.

At Bluetext – we recommend identifying user needs and expressing them as user stories during the initial design phase. By gaining insights through the user stories – designers gain a better understanding of the content users need and therefore can apply more critical thinking around the templates they need to create to support that content.

With content becoming more critical to brand performance by the hour, designers have to work more closely than ever with content strategists to ensure the UX supports the desired narrative for the content play out without getting in the way. The more you can embed content strategy into each step of your design process, the better the user experience will be.

 

Over the past dozen months, Bluetext has renamed about the same number of brands – some as large as a global spinoff of GE – others the up and comers that challenge them.

Despite our counsel to open the naming process to a broader range of TLDs, about 90% percent of them required right up front that the new name have an available .com domain associated with it – not a simple task these days unless you are willing to cough up five – or more likely – six to seven figures to acquire it.

While we are by no means dismissing the .com as a viable option – it has been around since the birth of the internet – so it’s important to understand that as technology advances there is going to be an increasing shift to alternative TLDs as .coms eventually take their rightful place in history.

Among the steadily growing influx of new TLDs  – .CO domains are widely considered the most global and credible extension for your online brand presence. Universally recognized as an abbreviation for company, corporation, commerce, and collaboration -.CO domain names are memorable and in the vast majority of applications – shorter than their .com brethren  – who by the way even spots them a letter right off the bat by dropping the “m”.

With viable .COM inventory nearly exhausted, the newest innovators and challenger brands are left with limited domain choices within the extension – and often with very little in common with their brand – rendering them less and less likely to come to your user’s mind when they are searching for a specific company.

Most modern, tech savvy users are already directly typing in the URL and are likely to find you no matter what as long as they know what they are looking for. And with the emergence of even more new TLDs getting ready to stream out over the next few years  – more and more consumers will be looking more closely at the tail end of the domain.

And finally, for those of you who might be worried about how a .CO domain stacks up against a .COM from an SEO perspective – a .CO web address is treated the same say as any legacy TLDs, such as .com, .net and .org. and has the same potential to rank high among primary search engines – provided of course you have valuable, accessible and contextually relevant content regardless of your choice of extension.

Here’s a link to Google’s SEO authority and search quality engineer Matt Cutts confirming exactly that:

At Bluetext, we believe that .CO is a solid alternative for branding your business – offering a perfect way for new companies to reduce their barrier of entry into the market by providing a platform to acquiring shorter, fresher and more brand centric domains.

If the incoming administration is aligned on anything its increased U.S. security – both at home and abroad. Most predict that this will result in the elimination of the defense sequester and returning the defense budget to the levels proposed in the FY 2012 budget request – which would translate into spending increases of up to $500 Billion over the next 5 years.

The programs already being proposed go well beyond anti-terrorism to revitalizing the global defense infrastructure and increasing the foundational strength of the U.S. military across the board. This will require increased spending in a number of different categories – including agile force development, aircraft & aerospace systems, command & control systems, cyber security, smart technologies, shipbuilding, surveillance and ground, space based & missile defense systems – just to name a few.

However – since the last time the defense budget exceeded $600B in 2012 – the means by which government buyers, procurement agents and teaming partners across the defense contracting community consume industry related content has changed dramatically. Gone are the dozens of industry magazines that were piled high in their lobbies prior to the sequestration and gone are the days of flying around the country to attend big industry conferences, trade shows and events.

And to compound that, the industry will rebound in the face of an increasingly younger and mobile dependent demographic that has seized control of the content they want to consume and when and on what screen they want to digest it. Aerospace and defense industry brands must now adapt and market like every other major enterprise and consumer brands do and develop compelling contextually relevant content and deliver it to their customers – daily.

In other words –  you need to become your own publisher – because if you don’t shape your brand’s position in the market your competitors will gladly to do it for you – and have probably already started. The good news is that gives you significantly greater control over your message and how your brand is positioned and perceived in the market. But that market is about to become much more crowded and a hell of a lot noisier after the New Year with all of your competitor’s messages about innovation, transformation and the next big buzzword. So, you need to ask yourself – how am I going to differentiate my brand and defend my dominant market position – or in overtake the market leader – in this rapidly changing environment?

At Bluetext – we have achieved success for dozens of the most recognized and innovative brands in global defense and technology based on the premise that – to claim innovation you must demonstrate innovation. With the plethora of digital marketing tools, VR and other advanced technologies available for smart digital agencies to develop rich, immersive and interactive brand experiences to drive awareness, customer engagement and demand in the market – now is the ideal time to start making some noise.

Your path to brand – and market – domination begins and ends on the digital battlefield – the time to start preparing is now.