Don Goldberg, Author at Bluetext

While it might seem like a bad movie plot, websites that aren’t friendly to mobile devices are about to be in for a rude awakening. In late February, one of Google’s top webmasters announced in a blog post that the dominant search engine was about to make a significant change to the way it ranks search results. Beginning on April 21st, its search algorithm would increase the weight it gives when returning search results to what it called “mobile friendliness.” Not only does that mean that mobile-friendly websites would enjoy better results, it also means that sites that don’t meet those standards will face the consequences. Some have already dubbed it “Mobilegeddon.”

The stampede from desktops to the wide variety of shapes and sizes now available as tablets, cell phones and even wearables—think Apple Watch—that has taken place over the past several years is only getting larger. A recent survey by ComScore Networks—a firm that analyzes internet traffic and trends—found that in the final three months of last year, desktop searches in the U.S. decreased, while the searches with smartphones jumped 17 percent. The volume of tablet searches increased 28 percent.

And while many of our clients have made this shift to mobile friendly, they are in the minority. A survey by Didit.com took a look the sites of the largest companies to see if they have adopted a mobile-friendly approach. Didit looked at the home pages of publicly-traded companies on the Standard & Poor’s top 100 list by checking them against Google’s “mobile-friendly test page.” The result—some 25 percent of those home pages failed the test, including the Walt Disney Company, a brand that is typically at the forefront when it comes to leveraging technology for visitors to its theme parks.

The Disney home page looks great on a desktop. But as the screen size gets smaller on table and mobile devices, the Google tool found that the text was too small, the links overlapped each other and the content was often wider than the mobile screen.

We’ve been working with our clients for the past four years to make the move to responsive designs that automatically resize their user interface depending on the size of the display screen. A responsive site takes a standard website and instructs the mobile device on how to display it properly. Responsive websites can handle any resolution with changes in CSS files, which affect how the elements on Web pages are presented. Computers, laptops, smartphones, and tablets will all display the website in the best way possible.

One of the reasons responsive design is so important is the “fat finger” problem—as menus shrink, it becomes nearly impossible to engage the functionality since our fingers are too big. Responsive designs shift the menus from ones that are driven by discreet buttons to larger options that are easier to see and easier to select. Without this type of design, visitors will be frustrated and leave the site in search of one that is user friendly.

This approach insures that the website appropriately presents itself on every size display, from the smallest to the largest. Another approach is to have a separate mobile website. Yet, since new devices in different sizes seem to hit the stores about every 10 minutes, this could be a large problem for websites, and certainly would not be cost-effective.

To put this in perspective, while this is a significant move by Google, it doesn’t mean you have to panic. Some of us have been advising our clients for several years that more and more users are accessing their websites via tablet and mobile devices. Google is simply responding to the shifting trends of how consumers are accessing the web. It will not unduly penalize a website that doesn’t immediately meet its requirements like it did in previous search changes—you can still make the move to a mobile-friendly site and see your rankings adjust accordingly. And if you haven’t been paying attention to the marketplace and to the shifting needs of your audiences, you may have a bigger problem than Mobilegeddon.

Trade associations that represent the interests of and provide services for their members, be they large companies and organizations or individuals, all face the challenge of retaining their current members every year, growing their member base and reaching non-members who may be involved in the policy or business arenas. Competition among associations is fierce. Even without competitive pressures, it’s not always easy to convince individuals, organizations, small business or large corporations to devote resources and pay fees to an industry association year-after-year. They not only have to see the value, they need to feel part of the group and believe that it is looking out for their interests and providing them the services they want.

With industry associations as with other organizations, the website is the hub of activity for members and others who want to know about the group and its issues. Too often, the hub is ignored because it’s not viewed as central to the mission of the group. We think a strong website is essential, because that is the first place that any target audience is going to look for information. Bluetext has helped dozens of industry and membership organizations leverage their web presence to better recruit and retain their members, grow their revenues and maintain a close relationship with their constituents. Here are our top five tips:

Make It Engaging. Compelling website design and graphics are extremely important to reach those key audiences and to keep them interacting with the site. First impressions are important, and if the design doesn’t resonate, the visitor may leave quickly without engaging. A tired or out-of-date design signals that the association may not have the resources or digital savvy to have a modern and fresh look and feel. The design should also allow the visitor to find a wide range of information that spans their interests. Visitors come to association sites not to purchase a specific product, but to learn about a variety of topics, policy issues, and services that are relevant to them. Burying that information under layers of tabs may lose the target audience. A responsive design is a must, as more and more individuals are accessing the sites through mobile and tablet devices. We also recommend longer scrolls as visitors swipe to navigate the screen, rather than waiting for a new page to refresh as they move about the site.

Make It Personal. This should be fairly obvious, but it is surprising how many membership organizations and trade groups fail to highlight their own members. Why is this important? Because individuals need to be able to relate to the other people in the organization, to understand the types of people who are also part of the group and what value they get from their dues. Not only does this draw in new members, but it also serves to “humanize” the organization by putting faces and stories on what otherwise might seem like a faceless group.

We recommend setting up a section on the website that is full of videos and scrapbook-type photos of members and their families. For Forest America, which represents the nation’s private forest owners, we set up a section called “Caretakers” on its website, with profiles of dozens of landowners and their families who are part of the organization. To capture the footage, we take a video crew to their annual meetings and film them during breaks telling their stories—with other family members at their side. We add in photos that they send us and any other materials that help tell a personal story. The Caretakers section serves three important functions:
1) It shows visitors to the site, including policymakers and other organizations, the human faces that comprise the organization;
2) It helps with recruitment, as other private forest landowners see that they can be part of the team; and
3) It energizes current members, who love to see their colleagues and friends—and their own families—in a scrapbook setting.

Give Them The Tools They Need. Members are busy, so any shortcuts that make their lives easier are welcome. For the Society of Human Resource Management, a membership organization that includes thousands of human resources executives, retention was suffering due to the economic downturn. HR directors needed an easy way to convince their CEOs that membership in SHRM paid valuable dividends in training and resources for their annual fees. Rather than their typical request for approval, which might be shuffled to the bottom of the in-box, we built a tool for members that with just a little bit of information would create a compelling brief presentation to be send to their top executives. The deck, which explains the value of joining or renewing their membership, was far more likely to get the attention and approval of the boss. After launching the new tool, SHRM saw its renewals increase dramatically.

Make It Easy. Not only do members appreciate better tools, they need easy ways to take action and interact with the organization. Having persistent Calls-To-Action across every page of the site is essential to get the type of engagement that demonstrates value for the organization. In some cases, those Calls-To-Action can be as simple as “Join Now.” But for advocacy sites, having a sophisticated application built-in that can send a tailored email or letter to a Member of Congress or a regulatory agency serves many purposes.

First and foremost, individuals will contact policymakers only if it’s a relatively simple process. Most do not have the time to write a note to their Congressmen, nor do they know the issues well-enough. In addition, they might have no idea how to find the right policy-maker and obtain their email or physical address. We have installed a number of effective applications for associations that take the burden off of the member. By filling out, for example, their zip code, these tools can auto-populate a letter with the correct Member of Congress and address, and offer a “Mad Lib” draft where certain fields can easily be completed.

Build In Engagement. There are excellent new tools to engage visitors to the site. The first is obvious: Make social sharing persistent on every page and section of the site. Whenever a visitor sees anything they like—a position paper, an infographic, a video or a blog post—encourage them to push that around to their larger network.

Another tool that we have implemented in a number of sites is a Tweet-Builder—a tool that poses a topic and then invites the visit to complete a tweet, with recommended hashtags that can be included. That tweet then goes in real-time into the associations Twitter Stream.

The benefits of this tool are that it encourages the visitor to participate while helping to populate the social media arena. It also gives an incentive for that person to follow the group on social media, and to broadcast posts out to their larger community.

A third tool that we implemented is a polling functionality—that poses questions on the site in the form of polling questions, and then displays the results on that same page. Designed to resemble a Pinterest Page, polling tools invite participation and give the visitor a reason to keep coming back to the site. This is one that we built for a media company that publishes a variety of sportsmen-focused magazines.

With the housing market climbing back up again, it’s hardly the time for real estate developers to sit back and coast. With a rising market comes increased competition, a savvy customer base, and a real need to use great creative approaches to attract the right buyers. Here are eight tips for making sure you reach customers with the right messages to make the sale:

1) It’s about telling a story. The home buyer doesn’t want a bunch of facts and figures, he or she wants to know why it is essential that they live in that development in that community. Rather than showing floor plans and materials, demonstrate how that space will work for your customers. Use visual story-telling to communicate what your developments are really about.

2) Compelling creative is more important now than ever. With the decline in traditional print media, the first impression that your development will make is online. At a time when your competition may be simplifying their message and not trying as hard as they should, you have the opportunity to build the emotional connection that will deliver the sale. The online experience needs to show that your brand is unique, creative and meets the needs of its audience.

3) Understand the trends. As buyers age, they often want smaller footprints, even at a time when they could most afford the larger models. Anticipate these trends and use your digital assets to explain why your houses meet their evolving needs.

4) Analyze your data. Many developers have no real idea how and why their prospects land on their website. What brought them there in the first place? It is essential to closely monitor your web traffic and recognize how your target audiences are reaching your site. That allows the right allocation of resources into the channels that are delivering the most results.

5) Make it easy on your customers. Don’t force them to do all of the leg work and research. Determine what your prospects want to know and proactively deliver that across all of your digital platforms. This will attract buyers and promote social sharing, and grow your reputation in the process.

6) Give your prospects a reason for returning. Once a potential buyer has hit your digital properties, keep your developments top of mind with ad retargeting that promotes your latest blog post or a new look at your inventory. Not only does that keep them interested, but if the content is good, they may share it with friend who may also be in the market. Let referrals drive more audience and conversion.

7) Keep your social media active. Yes, it takes work and time to be active in social media, but it will pay off with prospect engagement. Don’t single track through one platform, like Twitter or Facebook. It is important that a number of platforms are leveraged, with Pinterest leading the way for the real estate industry. Paid Facebook, Twitter and LinkedIn ads can micro-target prospects by location, interests and even job title.

8) Mobile is a must have. While prospects may do their primary research from a laptop or desk-top, more and more internet access is via mobile devices. In addition, buyers by definition are mobile when they are looking at properties, and won’t have their large screens with them. It’s an absolute requirement that you have a responsive design for your website that makes mobile access simple and easy.

What’s more valuable to a company? A visitor to its website who spends 15 minutes scanning a wide variety of pages, or a visitor who comes and goes in three minutes? The obvious answer is the first one, because as any marketing executive can tell you, “stickiness” and time on site are drivers for the website experience. But what if the first person is taking so long because they can’t find what they are looking for and the second person came and left quickly because they readily found the white paper they wanted or even transacted? The lesson here is not that time on site isn’t the only metric you should be evaluating. In fact, using metrics to evaluate the performance of your site may not be as straightforward as it looks.

Take the recent news about Instagram over-taking Twitter in terms of volume last year. “Instagram Is Now Bigger Than Twitter” was the headline everywhere from CNBC to Re/Code to the New York Times. But how meaningful is that comparison? Twitter has some 284 million active monthly users, Instagram more than 300 million. Yet, as an article in Slate describes it, the two are different: “One is largely private, the other largely public. One focuses on photos, the other on ideas. They’re both very large, and they’re both growing.”

Another metric that is often bandied about is unique monthly visitors. This measures the number of people that come to a site and discounts repeat visitors. Again, that might sound like the ultimate metric for evaluating the attention that a site is getting. Still, it doesn’t measure what those unique visitors are doing on the site. If it is a content-driven website, like the Huffington Post or Buzzfeed, a more important measure may be “total time reading.” There, the number of visitors who come and leave quickly isn’t very valuable to advertisers who provide the revenue for content-driven sites. Total time reading is far more important, and smart advertisers recognize the difference and factor that in accordingly.

A common measure reported on widely in the media when comparing different brands’ web traffic is the number of website visitors. This is frequently sourced to web measurement and analysis companies who make these types of evaluations. But even these can be highly misleading. First and foremost, according to a recent post in medium.com, the most widely quoted source of web traffic, Comscore Networks, only counts U.S. users. If a brand is global or operates overseas like a many government defense contractors, the metrics will not include that traffic in the totals. In addition, these reports are often based on sampling which can distort the actual numbers for smaller brands with a more limited number of visitors. It’s also not yet clear whether these services are including site traffic from mobile apps, which may be a very important measurement tool for many websites as more and more visitors use mobile devices to access information on the web.

So if the three most commonly-used metrics for measuring the success of a website—time on site, unique monthly visitors, and total traffic—all have their flaws, what is the best way to evaluate how a site is doing?

The answer is there is no best answer. All three of those key metrics are useful, but they need to be taken for what they are which is a set of imprecise and blunt tools.

A better way to look at the most effective mix of metrics is to find the best blend that will help evaluate “value.” Time on site is important, but only as an element in value. In reality, for media websites, advertisers don’t actually want a customer’s time, they want to make an impression that will lead to a transaction or buying decision. On the other hand, for an enterprise site offering IT solutions where the buying cycle is long and a visit to the website may be part of the research process, time is valuable as a measurement for a customer’s information gathering step in the cycle. Where they go on the site—to resources, for example—may say a great deal about where that customer is in the cycle and how to best to pursue him or her.

Where the visitor enters the site may be a key performance indicator for both organic search results or for a lead-generation driven campaign that takes the visitor directly to the intended content. Spending time on the blog page may be an indicator that the site’s content is fresh and engaging and is bringing target audiences back for more. Reading product and solutions pages may indicate a prospect that needs to be watched to make sure they are getting what they need to make a purchasing decision.

The right answer is that value has to be a combination of a number of factors, and using multiple metrics can help understand if the site is achieving its goal of providing that value. But no marketer should get too hung up on any single measurement.

When it comes to marketing and communications, government contractors and public sector IT providers face a set of unique challenges. For one, the customer base of Federal, state and local decision makers responsible for purchasing technology products and services – ranging from CIOs and CTOs to program managers, IT managers and procurement officers –represents a finite group that can be difficult to reach.

Compounding this predicament is the fact that government contractors must not only market their brand, product and services to these decision makers, but also time these marketing efforts strategically. This means building awareness far enough in advance of a contract award, and then sustaining marketing and PR efforts throughout what can be a multi-year process from pre-RFP to the contract award – and even beyond due to potential contract protests, delays and budgetary obstacles.

Marketing to agency decision makers is just one piece of the puzzle. For small to mid-sized contractors, marketing and public relations efforts must often extend to larger prime contractors in order to ensure these lesser-known firms are on the radar when Primes are assembling teams to pursue contracts. Large contractors, for their part, must also market needs and capabilities to smaller partners that might hold an elusive product/service, market expertise, status or agency relationship.

We have assembled 6 ways that forward-thinking contractors and IT providers can grow their business and contract opportunities by looking beyond traditional marketing, advertising and public relations tactics.

Leverage responsive landing pages

esponsive design is a critical website approach for providing customers with a seamless experience across all device sizes. With a responsive website, government contractors and IT providers can be in front of buyers at every step of their online journey. A user viewing a website on the go via a mobile device can have the same powerful experience as when sitting in their office.

Responsive websites provide continuity between different viewing contexts, remaining completely agnostic to the type of device used and the size of the screen the user has. Responsive websites also rank higher in search engines’ rankings, as Google recommends responsive web design because having a single URL for desktop and mobile sites makes it easier for Google to discover content and for Google’s algorithms – which are constantly changing – to assign indexing properties to content.

It was the need for a responsive website that brought GovDelivery, which enables public sector organizations to connect with more people and to get those people to act, to Bluetext.

As the number one referrer of traffic to hundreds of government websites, including IRS.gov, SBA.gov, FEMA.gov, IN.gov, and BART.gov, the GovDelivery Communications Cloud is an enterprise-class, cloud-based platform that allows government organizations to create and send billions of messages to more than 60 million people around the world. Bluetext was hired by GovDelivery to help them reach public sector organizations that can benefit with tremendous cost savings while reaching more people, automating complex communications and driving mission value through deeper engagement with the public.

For this responsive design project, Bluetext conceived and designed a responsive landing page with an infographic demonstrating the benefits of using GovDelivery for government agencies as the centerpiece of the campaign. We also developed a responsive email template and infographic poster to be used across many marketing channels.

Extend reach and share budget with partner campaigns

While going it alone from a marketing and public relations perspective provides a company with more control over a campaign, it also can be costly and restrict the reach and impact that could otherwise be achieved by aligning in an innovative way with industry partners.

Bluetext has worked on numerous occasions with industry partners that align around a specific campaign targeting government decision makers. Govplace, a leading enterprise IT solutions provider exclusively to the public sector, turned to Bluetext to develop FedInnovation, a destination designed to help government agency executives get the latest information on current technology challenges and solutions for big data, cloud, security, mobility and storage. Developed in conjunction with leading technology providers including Dell, Intel Security and VMWare, it includes exclusive content, videos, blogs, and real-time social feeds.

FedInnovation combines relevant, fresh content, complementary offers, and financial resources to deliver an educational platform to drive awareness and leads for Govplace across its target market. The development of platforms is a continued focus for Bluetext as we look to conceptualize, design and develop creative solutions that deliver measurable business impact for our clients. It is increasingly clear that customers of our clients demand unique experiences with premium content delivered in an easy to consume manner.

Another partner campaign targeting U.S. public sector executed by Bluetext was FutureAgency.com, a digital content experience effort on behalf of McAfee and Intel that depicted virtually a “future government agency.” For this project, Bluetext created a virtual experience around client subject matter experts in an effort to present content for government decision makers in a more engaging fashion. Rather than static white papers and marketing slicks that often go unread or unfinished, Bluetext created an experience whereby avatars of actual company thought leaders were created, and they delivered presentations on topics in a virtual conference environment. The clients found length and quality of site visitor engagement superior to that of traditional white papers and similar content.

Create compelling digital experiences to reach decision makers

The web has become a go-to resource for decision makers to research products and services prior to purchase. Product sheets, white papers and other pieces of online collateral can be useful supporting resources for government decision makers, but will hardly help contractors stand out in a crowded marketplace.

Recognizing this, government contractors and IT providers are creating more dynamic, immersive digital experiences that can more effectively engage target constituencies and impact the decision making process. Additionally, these experiences are molded to be as valuable as any in-person interaction site visitors would have with products and services.

A recent Bluetext project showcases a forward-thinking technology provider, CSC, which was seeking to ensure prospective customers could have a similar experience as they would if they were physically at CSC’s corporate headquarters.

Bluetext designed and built CSC’s Digital Briefing Center, a virtual experience where clients and CSC’s entire ecosystem can come to learn about CSC’s key technology conversations across its target verticals.

Bluetext designed a virtual office building where each floor represents a specific vertical industry, and visitors can learn about CSC’s key solutions and experience across cloud computing, big data, applications, cyber security, and mobility. While not specific to the government market, it is indicative of how “stickier” digital experiences are reshaping how existing and prospective customers interact with content.

Highlight customer innovation

No matter how large or well-known a government contractor/Federal IT provider is, gaining approval from an agency to speak publicly about a technology project is often mission impossible. Agencies must be careful not to appear to endorse a specific vendor in public comments or a press release quote, and even when project leaders are amenable, the process often grinds to a halt with the more conservative public affairs officers.

As such, vendors often have their hands tied on how to showcase a successful project so that other agencies – or even other decision makers within the same agency – will take notice. An approach that can bear more fruit involves shining the spotlight on an agency leader or the agency itself through awards and speaking opportunities.

Multiple editorial publications and associations hold annual award programs that showcase outstanding IT projects and agency leaders at the federal, state and local government level. Agencies tend to be more open to sharing an IT story through an award because it demonstrates innovation and can assist with employee morale and retention.

Beyond award programs, there is also significant benefit in generating media coverage and awareness of state & local customer projects. These agency customers tend to be more amenable to participating in public relations campaigns, and the drawing attention to these projects can demonstrate capabilities to prospective Federal customers as well.

Develop targeted campaign to pursue a specific contract

As contractors and IT providers know all too well, winning an agency contract requires a very different sales cycle than a small business user signing up online for Dropbox or a similar “as-a-Service” software offering.

At some level, there will always be marketing activities designed to reach decision-makers across multiple civilian or military agencies – and in some cases both segments. These external efforts may involve communicating product capabilities, service chops, or the expertise of the contractor’s team. But in today’s hyper-competitive market for agency contracts, developing innovative, targeted campaigns in pursuit of a specific contract or that are designed to reach decision makers at a particular agency, can make the difference between a game-changing contract win and a devastating loss.

Bluetext is increasingly tasked to partner with contractors in developing innovative branding and outreach campaigns around a specific contract pursuit. In early 2014, L-3 Communications, in partnership with Harris Corporation, hired Bluetext to help them pursue the Air Force’s $1B Satellite Control Network (AFSCN) Modifications, Maintenance & Operations (CAMMO) Contract.

Bluetext worked with the L-3/Harris Capture teams to develop a campaign strategy that would position them as a Prime by highlighting the many advantages they bring to the table. The overarching campaign theme Bluetext developed is:

“The Power of Partnership, From Vision to Reality”

The creative strategy of this project began with the core concept of the ad, “from vision to reality.” The left side of the ad is a wireframe representing the vision with the right side representing its reality. After the wireframe of the satellite was created, it was overlaid on top of the red diagonal to create a striking visual element to draw attention to the campaign. The first series of ads were placed in high visibility areas inside of Colorado Springs Airport, a key travel hub for Air Force brass. The media plan for the campaign also includes online, print and OOH media placed strategically to maximize reach and frequency throughout the entire contract RFP and award lifecycle.

Focus on agency challenge, not yourself

Dramatic changes in staffing and mission of government IT media outlets means that the days of getting a product reviewed or corporate profile written are for the most part a thing of the past. As such, contracts and IT providers must get far more creative when it comes to communicating capabilities.

Government IT press don’t want to hear about products. They want to hear about trends and challenges sweeping through agencies, and how contractors and IT providers are developing solutions to solve those challenges.

This was the backdrop for a media strategy Bluetext architected for Adobe Government. Over the past few years, government-wide budget cuts have been swift and relatively unsparing in their impact on agency in-person conferences and training events. This presented a significant challenge for agencies seeking to maintain the collaboration and education benefits these events delivered.

The challenge dovetailed with Adobe’s web conferencing solution Adobe Connect, which was seeing a rise in demand in the public sector due to pullbacks in physical, in-person conferences. Bluetext built a PR campaign around this angle that included a pair of thought leadership articles (one targeting the broad federal IT community and one targeting military decision makers), generating multiple articles around this topic in key federal, state and local media outlets, including:

Federal Computer Week – Budget cuts push conferences online

Washington Technology – Budget cuts, scandal fuel videoconferencing boom

Federal Computer Week – Could virtual meetings replace conferences in sequestration age?

Defense News – Communicating in an era of canceled conferences

Federal Computer Week – Defense Connect Online hits milestone

State Tech – Mobile Video Conferencing Powers Collaboration on the Go

Federal Computer Week – DOD connects online to cut travel

Government Executive/NextGov – Agencies are saving millions with virtual events

Federal Computer Week – Cutting costs with virtual conferencing

Reaching and impacting government decision makers requires government contractors and IT providers to push beyond the status quo and engage with partners able to help develop and deliver innovative campaigns to grow their business and increase contract opportunities.

Bluetext Survey Shows How Government Executives Make IT Decisions

Survey Results in Federal Computer Week

Federal agencies can be great customers because they remain some of the biggest spenders and their budgets stay fairly stable even during economic downturns. Yet sales and marketing teams used to marketing to consumer or commercial enterprise customers often find that their efforts fall flat in the government space — wasting everyone’s time in the process.

That’s because talking to the government customer can require a different approach, including the channels used to reach that audience and the messages included. Understanding those needs and preferences can help contractors and feds alike.

We recently surveyed 150 top government executives involved in the decision-making process for IT purchases, to understand directly how they get the information that helps inform their purchasing decisions. The results provide a road map for targeting this audience — and a valuable look in the mirror for agency leaders who wonder if there are better ways to gather the information they need.

READ THE FULL STORY HERE AT FCW.COM

6 Ways Government Contractors Can Use Innovative Digital Marketing and PR Strategies To Win Business

READ THE FULL BLOG POST HERE:
6 Ways Government Contractors Can Use Innovative Digital Marketing and PR Strategies To Win Business

READ THE FULL STORY HERE AT FCW.COM

Video has become an essential element in nearly every integrated marketing campaign. Whether it’s to highlight a key executive or subject expert, capture a discussion that demonstrates leadership on a topic or issue, or provide a better explanation of a complicated subject, video delivers a strong platform from which to tell a story.

The challenge with video is that it can be of poor quality and doesn’t hold the audience’s attention when not done well. While it may seem simple to set an executive behind a desk and start running the video camera while he or she starts talking, there are a lot of stumbling blocks when taking this easy path. Offices and even conference rooms can be cramped, making it difficult to get the best angles. The lighting is always uneven. Shadows in the wrong places are a constant issue. And if you’re doing a series of video interviews, each office will look and feel different on camera. In addition, sound quality is particularly hard, especially in today’s modern offices where air is constantly moving through the ventilation systems. While often barely audible in person, lavaliere microphones are extremely sensitive and amplify that hidden sound.

A better solution is getting the individuals out of their office and putting them in a controlled setting before a curtain or green screen. This approach offers a number of important advantages for a compelling and quality video experience:

1) The lighting will be consistent across every video. Shadows can be controlled, and office clutter is removed from the scene.
2) Audio can be controlled, with ambient sound kept to a minimum.
3) Backdrops, colors and tones can be chosen to meet the mood of the topic or the intended feel of the interview.
4) Multiple cameras can be more easily used, offering more interesting ways to edit the final piece.
5) Multiple videos in a series can have a similar look and feel, making them look like part of the package rather than random takes shot in different locations.

Bluetext often uses black curtains as well as green screens to achieve the right look for our clients’ videos. Here are a few examples that should get every marketer thinking about a better way to capture executives, thought leaders, experts and customers as part of successful marketing campaigns.

Use the Background to Set the Tone. For the launch of a new program called Smart Degree that enlists adult learners in college courses to complete their degrees, the education services company Nelnet enlisted Bluetext to capture a single mother explaining her challenges in obtaining those college credits. Because this was about those struggling to improve their career and economic status, we chose a heavy black curtain for a serious tone. We shot the video with two cameras, one from the front and a second with a side perspective, to give us room for close-ups and for editing. While we didn’t use an interviewer in the shoot, we had the mother look slightly off-camera to suggest that she was engaged in a conversation explaining her personal challenges. We shot four different takes, and the two-camera shoot made the video more interesting to watch and easier to edit. We added a hint of soft focus to soften the features and tone down the intensity of the lighting.

For a second video in the series, we took a different approach. This time, we were capturing a university executive explaining the value and benefits of the Smart Degree program. We used a green screen and chose an off-white background in post-production. This color selection gave a totally different tone to the video, offering an upbeat perspective on the value of Smart Degree. It also allowed us to decrease the contrast and add warmth to the final product.

Combine a Green Screen and a Backdrop for a Series of Interviews. For a campaign aimed at the Federal market, NetApp and Thundercat asked for a series of five experts to discuss ways for agencies to consolidate their data centers for more efficiency and to meet government mandates. We created a network interview environment, emulating Charlie Rose and the way he uses a dark studio to impart a sense of gravity and weight to his interviews.

Using a long black curtain to absorb light and give a sense of “infinity” to the scene, for each interview we placed the expert at the far corner of a conference table and focused one camera slightly off-center at their face. I played the role of the interviewer, lofting broad questions that allowed them to talk about the subject. The second camera was slightly over my shoulder, setting up the interview scene. We also captured long-shots of the two of us talking before the interview began. To introduce each segment, we enlisted the services of a well-known journalist and influencer in the government technology space. We placed him before a green screen to make the short introductions, and then overlaid those shots onto the interview long-shots. The effect is as if the he were in the studio with us.

This approach serves several purposes. First, it allows each of the interviews to have the same look and feel so they don’t seem random or disjointed. Second, the black curtains bring a professional tone to the videos. And third, the interview style and introduction make the segments more interesting and engaging to the audience.

Try Something Different to Keep the Audience Engaged. Technology giants McAfee and Intel were looking for a more interesting way to provide video lectures when highlighting their new solutions. As an alternative to capturing their experts behind a podium, we created an entirely different look and feel. We captured each expert in front of a green screen as if they were speaking before a large audience. A still of the first frame of each video was captured and placed inside a digitally-created, 3-D modeled “Agency of the Future.”

As the visitor to the site moves around the virtual building, they can select from each of the discussions by clicking on the still image. That image immediately comes to life as the video begins to play, and simulates a live presentation. As an added feature, we also placed the video inside a larger monitor screen in each video scene next to the speaker, similar to how jumbo screens are used in large auditoriums. That added feature gives visual interest and a touch of reality to a virtual environment. The Agency of the Future has been a huge success for Intel and McAfee, with visitors staying on site far longer than other campaigns they had run.

Video should be interesting, engaging and compelling to be effective. Understanding the options and the value of backdrops, curtains and green screens can make the difference between having your customers take notice and losing their interest.

Messaging seems more like a PR term than a marketing creed, but in reality key messages are perhaps the most important element of every marketing campaign. While paring down thoughts, opinions and aspirations to effective messages can be a daunting task, it is often the first step in launching a new campaign. It informs not just the way you talk about your brand, but also its look and feel and the direction of the creative. It conveys the themes that you are driving into the market.

Solid messaging is integral to many campaign assets, including campaign microsites and landing pages. It often drives blog posts from top executives as well as infographics. And it can be a key element in any organization’s search strategy.

Every new campaign should begin with a process that is designed to identify the right messaging, and—in the cases where that messaging doesn’t exist or needs refinement—develop fresh messaging. Here are seven tips for developing the best messaging to insure that your campaigns will be heard by the right audience:

Don’t reinvent the wheel, or yourselves. Begin with a thorough review of existing messaging to see if that is still resonating and hitting the intended mark. If there are new products or services, see if the existing messaging applies, or if more likely you will need some new directions.
See what your competitors are up to. Conduct a thorough competitive analysis as to how they are positioning themselves in the market through their web site, digital campaigns, and advertising. If you have recent market research, that should be part of the review. If not, additional research might be a good idea if time and budget permit.
Talk to a wide range of stakeholders. Initiate a series of in-depth interviews with key executives, members of the sales and marketing teams, and external stakeholders that range from customers to channel partners to board members. These interviews should be structured with similar lines of questions in order to get results that can be compared and synthesized. But also make sure to let these interviews have some free flow of discussion to go into new directions and ideas for the brand.
Get buy-in from the team. Everyone will have an opinion on new messaging. It’s better to have that aired before implementing it. One of the best ways to reach consensus and maintain support is through a Message Summit, a closed door meeting with cell phones and laptops offs that includes the marketing team and key executives. The purpose of this meeting is to explore in-depth what you’ve learned, what you’re hearing and your initial thoughts, and to begin to gain perspectives how best to present the brand in the market. What is most important in the Summit is obtaining executive buy-in to the direction that you want to go. The goal is to reach consensus, not necessarily on the exact wording of the key messages, but on the tone and direction.
Put it on paper. Follow up with a Message Guide to allow the team to respond to the proposed wording from the Message Summit.
Follow the three “C”s. The best messages need to be Clear, Concise and Compelling:
1. Clear is not as simple at it might look. There’s a great video of a 60 Minutes profile of Razorfish, the web enablement company. The reporter repeatedly asks the two Razorfish founders what the company does, and they are absolutely unable to answer the question without slipping into meaningless jargon. The frustrated reporter finally tries to explain himself what the company does–hardly an effective way of talking about your band. A clear message will remove uncertainty and insure that your target audience recognizes what you are trying to tell them.
2. Concise is equally important. Brevity is important not just for campaign headlines, but also as the message plays out across a wide variety of collateral, including ads, direct mail and social media. In most cases, there just won’t be the space or the attention span to have a long message.
3. Insuring that the message is Compelling may be the most difficult challenge, but it deserves the most attention. It is easy to have a message that might be an accurate portrayal of your products or solutions but that doesn’t convey the sense of value that you bring to market. A compelling message will resonate with key target audiences and entice them to want to learn more, to click on a button and download a piece of premium content, and ultimately to enter into the sales funnel.
4. Align to your SEO. The right keywords based on search engine analytics can give a big lift to your search results. Make sure those terms are part of the your messaging, and use them strategically across your digital platforms. This can boost your rankings dramatically is best practices are followed.

The final messages can be leveraged for headlines and text throughout the marketing assets, and can jump-start the creative process of the right look and feel of the brand. They will give you the right tone to inform only the color palette and style but also the types of images that might be selected. It can extend to a refresh of the logo itself.

Messaging is too important to take casually or be an after-thought. A regular review of the messaging should be an integral part of every brand’s marketing programs.

Ever since Google’s last significant evolution of its search engine algorithm, known as Hummingbird, the marketing world has been treading water trying to understand how to drive search traffic to digital campaigns and websites. In the pre-Hummingbird era, search could be gamed by gaining multiple links back to a page and installing keywords throughout the content. So-called “Black Hat” experts charged a lot of money to get around the rules. In today’s Hummingbird era, it’s no longer only about keywords, but rather having good content with a smart keyword strategy that is relevant to the target audience. Attempting to manipulate the system through meaningless links and keyword overload no longer affects the search results.

While the Google algorithm is extremely complex, SEO itself is not complicated. It’s actually very easy to understand. In sum, Google’s algorithms are designed to serve the best, most relevant content to users. That’s the filter that any company or organization needs to use when deciding whether any particular activity that is part of your online strategy will have an impact on your SEO.

It’s just difficult to execute.

For example, if you’re thinking about blasting a request to bloggers to link back to your site, don’t bother. If they haven’t created good content, it won’t make a difference. Want to change the title of every page on your site to your key search term? It won’t work. Thinking about jamming every keyword into a blog post? If it’s not good content, don’t do it.

The challenge is determining the definition of “good content,” at least as far as Google is concerned. That’s where the hard work begins. Good content is not a subjective evaluation, but rather an analysis that the web page or blog post is relevant to users as measured both by the type of content and the extent of its sharing by other influential users. Let’s break those apart and take a closer look.

The merit of the content is important because if Hummingbird detects that it’s crammed full of keywords, or that it is copied from other sites or even within other pages of the same site, it will quickly discount the relevance. The Google algorithm will see right through those types of attempts to create SEO-weighted pages. Good content needs to be original and unique.

More importantly, good content is also a measurement of how much that content is linked to or shared by influential sites and individuals. When you have created a blog post or web page with good, relevant content, it is vital to share this with your intended audience and with influencers that they trust. This is the hard part. There are no shortcuts when it comes to developing good content and in getting it in front of your audience. Nor are there easy ways to identify trusted influencers and get the content in front of them.

For the content itself, the goal is not just to be informative and provide the types of information that the target audience is seeking, although that is important. The goal is also to have that information shared, whether via social media platforms or through other sites and feeds. That means it must be interesting and sometimes even provocative so that the intended audience takes the next step and slips it into its own networks. It should challenge the conventional wisdom, offer valuable and actionable insights and educate the audience with information not already known. And it must be relevant to the audience.

How do you find the right influencers for your audience? That’s not easy, either. At Bluetext, we do in-depth research into who is talking about the topics and issues important to our client campaigns, and then evaluate each of those potential influencers to determine the size and reach of their audience. These can include industry insiders, trade journalists and columnists, government officials, and academic experts.

A solid SEO strategy takes time and patience, and a lot of hard work. It’s not complicated, but it is difficult.