As of late, communications have been drastically changing, and companies have had to adapt quickly and swiftly to accommodate the current COVID-19 environment. It is a new and unprecedented scenario, forcing flexibility and fast thinking to all aspects of the business. As work-from-home policies and entirely virtual communications surge, recruitment strategies have been greatly impacted. How a company reacts to this digital shift and adapts various business models is crucial to future success following the return to normalcy.
Improving Remote Recruiting & On-Boarding
Learning how to better recruit and virtually onboard, not only during COVID-19 but throughout a company’s entire lifespan, is essential. It demonstrates your company’s ability to stay flexible, proactive, and conform to different comfort levels.
Have a Convincing & Personalized Careers Page
Virtual recruiting isn’t a novel idea. Companies have been trying to actively attract new talent online for years. However, in order to get a great pool of new hires, you need one thing: an outstanding career section on your website. Your career section is the portal for all potential new employees to investigate your company, culture, benefits, growth opportunities, and what you are all about. This is your first impression to prospective employees, who are most likely browsing opportunities at multiple companies! The main mission of a career section is to make the biggest impact in the shortest amount of time. How do you do this? With the proper targeting.
Proper targeting isn’t all about spending large sums of money on paid media. It’s important to utilize your current resources and current employees to create a lasting campaign. Centauri, a technology-driven company providing high-end, creative software and engineering solutions to critical national security missions, came to Bluetext wanting a recruitment-focused campaign. Looking at the diversity in the age, specialty, race, gender and backgrounds of current employees, Bluetext created a range of different personas. Backtracking to Marketing 101, persona creation is a critical step in marketing to the right audience. It’s crucial to know a user’s specific goals, interests, and motivations. For example, a young college graduate student will have different goals versus an experienced middle-aged military veteran. By creating personas, potential employees are able to connect more with someone that closely resembles them. For proper targeting, personalization is key. The career section should play into all personas, create hyper-specific content and show the user relevant jobs pertaining to them. Sound like a lot of legwork? Digital marketing agencies, such as Bluetext, are experienced and proficient in persona creation and targeting strategies.
Leverage Alumni Networks
Another great way to better recruit qualified candidates is to create an Alumni Network. This can take many forms, with the most popular being an informal social media group harnessing Facebook or Linkedin). This creates a space for alumni to connect with others, share thoughts, and best of all, provide valuable leads. Not only are you getting free referral lead generation, you nurture an excellent relationship with the company even after the employee has left. It creates brand ambassadors who are constantly promoting your company in a positive light, possible future business partners, and topnotch re-hires.
Institute a Welcoming Virtual Onboarding Process
While virtual recruiting was surging in popularity even before COVID-19, virtual onboarding is relatively new. Companies like Amazon have already begun to virtually onboard thousands of new hires to keep up with higher demands. The biggest concern for most employers is exactly how to bring a newly-hired employee into the company and properly integrate them.
Onboarding is the first time a new employee gets a true first impression of the company in action. Maybe new hires came into the office to interview, but this is the real introduction to the nit and grit of day to day tasks. The first day typically involves numerous face-to-face meetings and handshakes–both no longer possible amidst the COVID pandemic. When virtually onboarding, It’s important to utilize scheduling software, internal communication platforms, and video conferencing tools in order to keep the initial introductory phase as personal, engaged, and genuine as possible. This is especially important for one-on-one meetings with direct managers.
Being able to leverage current new-hire learning processes virtually is a huge focus as well in the current environment. Do your new hires get a “Welcome Binder?” Replace that with a consolidated folder filled with the online version. Do you typically run through various Powerpoints with your new hires? Think about translating those into short, educational shared videos. Are there various informational sessions for new hires? Leverage video conferencing and screen sharing tools. Translating your in-person process to online can be done by almost anyone. In fact, the more people involved the better! Have multiple employees help create onboarding videos so that new hires get introduced to a wider breadth of the company.
The main goal of your virtual onboarding should be to make the new hire feel comfortable. Make sure to over-communicate and offer assistance as much as needed. Be sure they are understanding expectations laid out and asking questions when they feel confused. Make sure they get proper introductions, are included in virtual activities, and let them truly shine.
Virtual recruiting and onboarding are of utmost importance right now, but companies will benefit by taking advantage of these now and implementing these processes for all future recruiting and onboarding processes and the industry shifts. At Bluetext, there is no limit to the amount of success we can help you achieve. To learn more about our processes and to see our work, check out our case studies.
Ready to partner with Bluetext to achieve your marketing goals? Schedule a call with us today.
- The COVID-19 Pandemic has expanded the “stay at home” audience for B2B businesses.
- The commercial sector has seen changes in how audiences are reacting to content and consuming media.
- Capturing these audiences will require businesses to adapt content and tactics to the current climate.
Over the past few months, we have all adjusted to new living and working environments. This means varying working hours, virtual gatherings and different web surfing, streaming and social networking habits. These changes have shifted the traditional marketing audience profile.
If your business is B2B, you should be aware of these audience changes and adapt your marketing tactics to keep up with the current trends. Here are a few ways that you can make sure your message doesn’t fall flat with the new “stay at home” audience.
If your business is more B2B and your target audience is a specific position type in a company, your audience might have shifted even more than a typical consumer audience. Now, instead of doing research at work, many employees are browsing, doing research and consuming media at all hours at home. This can make it more difficult to target by company IP address, for example, but can make it more likely that you get valuable leads from social media sites like Facebook and LinkedIn.
The common threads that businesses are searching for during this time are supply chain management, eCommerce, website tips and management, point of sale transactions and financial support. Focus not only on your value add for customers, but also on the unique ways you’ll support them during this time.
Lift the Gate!
Just like consumer-focused businesses, it’s a good idea to offer some sort of additional value for business customers. It can be a draw for businesses to find free thought leadership content or resources on your site – even if it’s content that you would normally have gated.
Shifting Media Channels
For B2B businesses, digital media channels are seeing a serious uptick in volume and inventory. This shift may be an even greater shift for B2B industries as channels are seeing more traffic from business-people who would normally not be as active on social media in the middle of the day.
Another result of this pandemic is that trade shows and conferences have been canceled or are going virtual. With 53% of B2B marketers considering in-person events and tradeshows an effective channel for driving conversion according to eMarketer, this can be an important change to take advantage of. Many businesses (28% according to Smart Insights) are putting a positive spin on this shift and reinvesting trade show budgets into digital advertising.
Target Audience Hours
The shift to remote work has made it more likely that employee’s hours will shift from the traditional 9-5. This provides a unique opportunity for hour extensions for both B2C and B2B campaigns.
While no one is positive how long the effects of this pandemic will last, it is clear that the stay at home orders are changing how both consumer and business audiences are consuming media. Businesses must adapt to these changing audience behaviors and characteristics, not only to survive now but to better understand and cater to their target customers in the future. Need help capturing your changing audience? Call Bluetext.
It’s rare for a business to offer its services for free. The phrase “there ain’t no such thing as a free lunch” reigns true in most industries and all business decisions. Originating with early-century saloon owners marketing free, salty lunches as a way to entice beer drinking, even the etymology of the #TNSTAAFL phrase foreshadows the destiny of commerce itself – it’s impossible to get something for nothing.
So, what does a free ham sandwich in 1891 have to do with 2020 content marketers and gated thought leadership? Imagine your business is the bar and that hungry and thirsty passerby out front is the CMO searching for a way to convince their boss on more paid media dollars, or a CTO who needs a VPN alternative. You have something they could want – a delicious, frothy piece of premium content to quench their industry-specific questions. Post that “Free Lunch” sign, give them some snacks, and then charge them for the beer to wash it all down. You’ll have a bar full of returning customers every time.
You Want to Be a Thought Leader?
Let’s break it down. Businesses that are trying to establish themselves as thought leaders in their space usually have two types of content: Blogs and premium content. Typically, you want to spend your time on the premium content first and then chop it up into free digestible portions, which become your blogs. Since the blogs are free and busting at the seams with the same SEO juice that you prioritized in your premium content, both should come up as a result when someone is looking online for an industry-question you have the answer to.
Think about the last time you were researching B2B tactics. You wouldn’t hand over your email address to just anyone at the beginning of your research. You browsed around to see who knows what they’re talking about. Once you found a credible thought leader, then you actually started paying attention to what they were talking about.
Economy vs. Premium Content
According to content marketing agencies, balance is key. The trick is to walk the line between having free ungated blogs that are enticing and helpful to draw traffic but not too helpful and giving away a company’s expertise without gaining any leads. Save the premium advice and info for the premium content. Ask yourself, “Would someone reasonably pay for this service?”
Make it exclusive, insightful, and urgent. Typically, premium content are eBooks, courses, webinars, checklists, and sometimes videos. Those resources take a lot of effort to create, so you want to put them to work for you and your marketing team. This premium content comes with a price or a gate. The key to the gate and unlocking the juicy stuff is usually as harmless as an email.
As a top content marketing agency, Bluetext breaks down some do’s and don’ts behind gating the premium content.
Do Design Gated Content Conversions Using Ungated Content UX/UI
Make sure your tip top-funnel blogs feed into your top funnel gated content. A UX design company will engineer an ungated content user interface to drive invested leads to gated content. Dangle the carrot and then drive them down a rabbit hole of insights. If your resource page template’s layout has a related topic listing, you can get someone reading one blog to jump to the next, especially when you have click-worthy resource titles.
Create a clear, focused path to follow. Put an enticing CTA at every step of your ungated posts to draw them to the gated content. Theoretically, the user lands on a first blog post via Google search, they peruse 2-3 of your other blogs, and then they are a bit invested by the time they get to gated content. Long story short, using the Free Lunch scenario, clean up your bar so it looks inviting enough to have them buy a drink.
Don’t Forget to Design the Landing Page UX/UI for Conversion
At least make the gated content page template easy to use and worthy of personal info. Best practices for gated content landing page design include showcasing the product, talking about the benefits and insights they can learn, highlighting a quote from the piece, and ideally some social proofing or testimonials. A website design agency will be your best bet to formatting these nuggets of information in a clean, digestible fashion. Like any other business transaction, sell it with foreshadowing what they are about to invest in.
Do Add SEO Excerpt from Gated Content on the Landing Page
The Google Algorithm crawls ungated content, but while you will be losing out on SEO potential by putting keywords behind the gate, you can still put some of those keywords directly on the landing page. Think of it like a teaser, or a sample sip of the beer you want them to buy.
Don’t Miss Out on Capturing User Journey Clues Via CTA Pixel
If the user has followed the intended path laid out above, they have digested other information on the website before converting on the gated content. A digital marketing and analytics expert will implement Google Analytics or UTM parameters to track where users come from and behavioral trends. This is a critical insight that can help your sales and marketing team follow up and understand the lead without asking them. In fact, don’t ask them anything else besides their email (coming up next!).
Trusting a digital marketing and analytics agency to configure the UI/UX back end of your CMS to gather clues (via UTM or Google Analytics) will ensure these tools talk to your CRM when it passes over the lead. Your CRM can then organize to segment those leads into audience pools with the user journey info and UTM parameters. Did they arrive via Facebook or LinkedIn? Did they read about technology or marketing thought leadership? Did they visit SMB or Enterprise blogs before? Depending on what you want to do with the leads gathered from the gated content, a digital marketing agency can follow up with retargeting campaigns. By taking out the guesswork, digital marketing campaigns are then geared toward the topics and categories you know a specific user is interested in.
Don’t Over-Gate with Nosey Forms
Sometimes businesses want more defining characteristics of the user to help their follow up marketing to have some foundational info. Asking for an email is the easiest marketable piece of info you can gather – but should you want more, make sure the form is at least easy to use. For instance, free type is ok, but dropdown select from offers convenience. Ideally, if you need to ask for more info, triage that asks by making some questions optional so you don’t scare anyone away. Remember – you want them more than they want you at this point. You might be the third tab they have open in their research, so think twice if knowing their position is worth losing them to a competitor’s simpler gated content.
Do Gate Content. Don’t Gate Content.
We wish it were black and white, but the answer to the infamous To Gate or Not to Gate question comes down to the following:
- How exclusive is your offer?
- How easy is your form to fill out?
- How SEO friendly is your LP?
- How actionable is your CTA?
If you have your thought leadership on fleek from a UX/UI, SEO, and CMS perspective than you’re ready to start offering free lunches to any potential lead that comes into your digital business.
As the world becomes increasingly digital, having a professional, user-friendly website is now more important than ever. With countless options for building or overhauling a website, picking the right content management system or DC digital web design agency can seem overwhelming. Don’t panic, Bluetext is here to provide expert advice to all decisions that go into building your digital ecosystem. As a top DC digital web design agency, with teams of Drupal and WordPress development experts, Bluetext has worked with countless client’s to build high-quality, easy-to-navigate websites. Our teams of user experience and user interface specialists take many things into consideration when building a website; however, navigation is always a top priority. 94% of web users report easy navigation is the most important feature when evaluating a website. As an experienced DC digital web design agency, we’ve been able to test why and how logical website navigation is critical. Here are four ways to make sure your website is as intuitive as possible.
1. Keep Things Orderly
In creating a new website, the order of information on a page can make or break the user experience. People tend to best recall the first and last items in a series and forget the information in the middle – this is known as the primacy and recency effect. For this reason, the most important information should be included in the hero zone of a website. The hero zone, in other words, can be best equated to an elevator pitch – a short description of your idea, product, or company that briefly explains your concept in such a way that any viewer can quickly understand it.
2. Remain Consistent
By 2027, there will be more than 41 billion IoT devices around the world. The increased volume of IoT devices means more individuals around the world will be accessing the web through a wider range of devices. As a DC digital web design agency, we’ve seen the increased importance of creating responsive websites that automatically scale to device type but remain consistent in general structure. Menu systems often become crowded and confusing as screen widths decrease to tablet and mobile devices. Digital design agencies can help overcome this obstacle by recognizing the critical breakpoints in your site’s design and implementing menu structures optimized for tablet and mobile screens of all generations. By keeping this consistency in structure and navigation across devices, users will become more familiar with and loyal to your website and brand.
3. Limit Menu Items
To ensure a website is easy-to-use and navigate, the structure is essential. For example, listing each page separately in a navigation header creates an overwhelming and near impossible user journey. Your sitemap should act as a foundation, with the most important items laying the building blocks for secondary pages. By systematically creating a logical sitemap utilizing primary and secondary navigation, you can create a fluid user experience that allows users to find exactly what they need with ease. As a DC digital web design agency, we have access to and frequently use site map testing tools, such as Treejack, to evaluate the findability of topics on a website. Not to mention, creating a logical, hierarchical sitemap makes it much easier to produce an XML sitemap, which is pivotal for SEO.
4. Test. Test. Test.
A/B testing website navigation is the only way to truly take the guesswork out of website optimization. As a DC digital web design agency, our Drupal and WordPress development experts have seen first hand the benefits of A/B testing. With proper testing, website navigation changes can be data-driven. Conversations surrounding those changes then shift from “I think” to “I know.” Although A/B testing can be employed to answer one-off questions, it should be continually used to improve metrics, such as conversion rate, over time.
In building or redoing a website, intuitive navigation design should always be a top priority to ensure users don’t require instruction or trial and error to move around the site. By using the navigation best practices mentioned above, you’ll have taken a great first step towards better engagement and higher conversion rates on your website by enhancing overall user experience. To learn more about our processes and to see our work, check out our case studies.
If you’re looking to hire a DC digital web design agency with Drupal and WordPress development experts, see what Bluetext can do for you.
Trends in website design are ever-evolving. It’s a fast-paced industry, but any business with a digital marketing presence should take efforts to stay informed and keep up with best practices. Just as you would ensure employees are helpful and informative to customers in a physical store, your users expect the same experience online. Here are three user experience trends that you should consider for your business’ website in 2020:
Design as a part of your business strategy.
A few years ago, chief executives might have excluded themselves from having a say in website design or functionality to focus on the bottom line. That being said, more and more companies have come to recognize the critical importance of a strong online presence. With the world participating in the digital-first movement, your website says a lot about the health of your business.
The future of the company often lies in the hands of top executives, as they typically establish the company culture and the goals with investors or the board of directors. Including top stakeholders in the design process is critical to get initial sign off and ensure their vision is incorporated. It is important to involve diverse perspectives into any web design, especially the ones writing the checks. These stakeholders offer a unique perspective in the current state and future aspirations of the company. Website strategists and UX designers should always include the top decision-makers in the room to make sure the website they are designing today aligns with the business strategy of the future.
When Bluetext recently partnered with Blue Yonder (formerly JDA), the #1 supply chain management software company in the world, we made sure to include top decision-makers from the initial discovery session, all the way through to launch of their brand new website. You can view our work with Blue Yonder here.
Thumb-friendly design.
With over 50% of website traffic coming from mobile devices, responsive website design has become a top priority. Menu navigation and intuitive user journey has been and always will be a top design consideration, but recently there has been a shift in attention towards mobile menu design.
How do top UX design agencies optimize for user comfort as we design for mobile? We think about adding content and important elements to the “thumb-zone”.
The “thumb-zone” includes the area at the bottom of a mobile device and on the side opposite the thumb. Test it yourself by holding your mobile device. Where does your thumb naturally fall? User studies say that about 75% of user interactions are thumb-driven, so including navigational items and important content in this zone creates a simplified and more natural user experience. In 2020, you will likely notice a lot of websites start to move away from hamburger navigation on the left side of the screen. These are often replaced by navigation bars at the bottom of the screen, aka the thumb’s natural setting.
Bluetext designed a mobile-first website for Built With Chocolate Milk, an organization that promotes the benefits of chocolate milk as a natural recovery drink. Bluetext enhanced the user experience and overall engagement through a website redesign that emphasizes the science-backed benefits of chocolate milk and showcases Built With Chocolate Milk’s impressive partnerships with world-class athletes such as Klay Thompson of the Golden State Warriors.
Accessibility.
With the internet being a critical part of daily life and the rise of user-centric design, it is no surprise to see accessibility on the list. When thinking through how a user gets from point A to point B, UX designers should be inclusive of those people who may have a disability and use assistive technology.
One way of keeping accessibility top of mind is to develop separate personas for users that may have low vision, deafness, or other disabilities. Persona creation is a common exercise for top digital marketing agencies when beginning a website project. But thinking beyond the expected customer personas can open insight into a more inclusive and realistic set of potential web users. Having empathy for these personas while designing will help ensure little tweaks are made that allow them to equally experience your content. For example, ensuring text is large enough for users with low vision and inclusion of space for video transcripts are all UI elements that make the website more accessible to all. With the rise of imagery- and animation-heavy sites, adding alt text to all website imagery will allow screen readers to provide context to visually impaired users. Plus, this step will kill two birds with one stone by improving your site’s SEO ranking with keyword-rich descriptions.
Added bonus: Google prioritizes websites that are more accessible to more users, so if you want to boost your SEO rankings, keep accessibility top of mind.
When the SSB Bart Group, the leading provider of accessibility solutions and software, needed a new brand to increase its market share and continue on its growth trajectory, it chose Bluetext to deliver a new name, brand, and website that would focus on its people and expertise. After a thorough discovery process, competitive review and market analysis, Bluetext proposed Level Access to simplify the brand and its promise to the industry. The new look and feel and how it is presented on the website reflects Level Access’ mission “to create a world where digital systems can be made readily accessible to users with disabilities—enabling digital technology to become a profound empowering force in their lives.”
Looking for more information about the state of web design and where we’re headed? Check out some more of our case studies.
Over the last couple of years, Bluetext has noticed a few key trends in what the C-Suite is asking for when kicking off a website project. Even if they don’t know much about what they’re asking for, or how to accomplish it, they have a keen sense of its importance. “Our competitors are doing it. Companies that we look up to are doing it. We need to do it too.”
Let us break down the 7 most common “needs”.
1. “We need to be seen as thought leaders.”
More and more, valuable website real estate is being dedicated to highlighting thought leadership content. Thought leadership is common on home pages and primary navigation items, especially as increased velocity benefits SEO. Blogs and other educational content are frequently cross-promoted throughout sites. Often, this content is displayed dynamically with custom logic based on publishing dates and category tags to keep pages current and relevant, and require less upkeep for page editing. Our clients recognize that users have come to expect this content, eager to consume and share.
When Bluetext launched the Arlington Capital Partners-backed Centauri, we designed and developed a fully integrated content marketing program to establish the brand in the market and increase word-of-mouth around the launch, prioritizing recruitment and a strong web presence.
2. “We need to tell our story.”
We have moved on from verbose descriptions of who we are and what we do in a home page. Users do not want to read; they want to experience. Today, companies are using “digital storytell” to express their value proposition. Visually stimulating, thought-provoking, and often interactive, digital storytelling creates an experience for the user unique to your company that holds attention to get a message across. Top digital marketing agencies like to think of digital storytell like those chicken nuggets with a secret serving of vegetables inside. The consumer enjoys what they’re eating, but you’re giving them what they need at the same time.
Take for example our work with Invictus. Invictus is a full-spectrum cyber technology and national security company dedicated to the protection of the nation’s security, global defense, and IT infrastructure. Invictus turned to Bluetext to embark on their next mission: grow from veteran-owned small business to big-time government contractor. With a fresh logo, reimagined corporate visual identity, and a modern website, Invictus is prepared to continue growth as a cyber-forward contractor for the federal government and commercial clients.
3. “We need to trim the fat.”
Less is more when it comes to content and choices. Users quickly get lost in antiquated sites with brochure-ware pages and deep menus. Content marketing agencies constantly hear from clients over how bloated their websites have become over time, and seek expert advice to tame its unruly junk drawers. A top digital marketing firm will tell you simplified information architecture can go a long way. Clear personas and usability testing can inform this crucial spout from which content strategy flows. Content should always be filtered for necessity, validated by the persona it serves, hole it fills, and value it adds. As attention spans wane, so must content.
Bluetext partnered with ManTech, a multi-billion-dollar public company that provides subcontracted technological services to the US government, to develop a fully responsive site with an enhanced user-experience. The intuitive, well-organized design drives users to their needs quickly and functions as a lead-generation tool. The new site also provides a new experience to recruits with a seamless integration of job application workflow, allowing prospects to quickly search and filter jobs relevant to their specific interests and experience.
4. “We need to personalize the experience.”
Personalization is no longer reserved for B2C websites. The B2B sales cycle is long, often requiring many interactions and engagements over time. Repeat users are an opportunity to speak on a more personal level. The more data we capture about a user, where they come from, how and with what they interact, the more we can adjust a web experience. From imagery, messaging, journeys, iterative forms, and specific calls to action, personalization lets the user know you understand them. Personalization is not a ‘set it and forget it’ initiative. It requires technology, data, and iterative support over time, making it a daunting undertaking but one with a huge potential for return.
When we partnered with the Graduate Management Admission Council, we re-designed their microsite, CallingAllOptimists.com. Through collaborative field studies and research, Bluetext engineered a unique digital experience in the form of a personalized 4-question quiz. The quiz seamlessly guided the user to customized messaging and content based on their answers, while simultaneously gathering actionable user-insight which integrated directly to GMAC’s marketing automation platform. Not only did this redesign improve the campaign’s functionality and awareness – it created a holistic brand ecosystem that drove both the user and the client to their desired goal.
5. “We need to stand out.”
Ultimately, every brand wants to look cool. Every B2B company wants people to land on their site and think, “wow.” The very first thing a user takes in is the design. As a top digital design agency, we are constantly asked to be innovative and deliver a unique design unmatched by competitors. Bluetext often creates custom animations, illustrations, fonts, menus, forms, and imagery for clients. It’s critical that, while we can wander far from inside the box, we remain true to the brand. The balance of brand consistency and digital creativity can create the award-winning masterpiece many of our clients are after.
When Bluetext partnered with Varonis, we launched the eye-catching “Exposure” advertising campaign, targeting C-Level executives who are unaware of the potential risk they are placing on their enterprises by not leveraging solutions to understand who has access to the unstructured and human-generated data that their enterprise relies on.
6. “We need to cover our…selves.”
The legal landscape of the web is constantly changing. From data protection to inclusiveness, the C-Suite is recognizing the need for compliance to sleep easy at night. Beyond legal safety, these new requirements should be pursued because these rights aim to protect end-users. Digital marketers have a responsibility to make the internet a space for all users to experience equal comfort and access. From 508 to GDPR, your digital marketing agency should proactively implement these requirements as guided by your legal team.
Take for example our work with Level Access. When the SSB Bart Group, the leading provider of accessibility solutions and software, needed a new brand to increase its market share and continue on its growth trajectory, it chose Bluetext to deliver a new name, brand and website that would focus on its people and expertise. The new look and feel and how it is presented on the website reflects Level Access’ mission “to create a world where digital systems can be made readily accessible to users with disabilities—enabling digital technology to become a profound empowering force in their lives.”
7. “We need to harness the full potential of our website.”
Websites have become full-fledged marketing and sales tools. One piece of a 360-degree user experience, websites are now a living, breathing, asset, working in tandem with other channels. Data should consistently inform website governance decisions and data from the website should be analyzed to inform other channels inversely. From tracking to chatting, integrations that connect websites to other marketing channels can exponentially augment what we know about our users. Our clients constantly ask how we can integrate with full-funnel efforts, from hosting events online to chatting with prospects in other languages, the potential is near limitless.
When Bluetext worked with ResMan, a property management platform, to invigorate their brand and redesign their website. ResMan charged Bluetext with repackaging their solutions into a strategic grouping that reflected the market’s needs. As a customer-centric brand, ResMan needed their external messaging and marketing efforts to reflect their goals as a company. Bluetext turned this request into a fully redesigned website, focusing on an enhanced UX that guides ResMan’s users through the site with an intuitive website flow.
All of these “needs” are important to consider, but it’s tough to nail them yourself unless you have unlimited time and budget. An experienced website design and UX agency, such as Bluetext, should guide you through these conversations when beginning a website project to determine what makes sense for your business’ goals and resources. At Bluetext, our goal is that one day a CMO will point to your website in a project kickoff as the bar for their “needs.”
The decades-long reign of the PC is over, with mobile devices now making up more than 52% of all internet traffic. While plenty of people preach the importance of responsive website design, far fewer have articulated updated guidelines for the reality of today’s internet. Keenly aware of trends as ever, Google has continually refined its search algorithm to keep pace with increasingly mobile and untethered internet. Advertisers, marketers, and website owners alike need to be aware of what these paradigm shifts are, and how that could impact their sites’ SEO.
Cellphones’ bountiful data has empowered Google to enhance its search engine. Search results are more custom than ever before, incorporating key differentiating factors like time of day, weather, and geography. The search results for a morning bagel in Washington D.C. will look entirely different three hours later in San Francisco.
Optimizing for Local Search
More so than ever before, websites need to be local. Gone are the days of simply tacking on addresses and list of phone lines. To be competitive in 2020, websites need to address the mindset and inquiries of the region they serve, be it a street, coast, or country. A quintessential, doughy foldable New York slice is in stark contrast to a dense, deep-dish pie from Chicago. The top result for a pizza in Manhattan will not be wasting content on merely their cheese, sauce, and pepperoni, but rather what distinguishes their slice from their other New York brethren. Language, context, and local distinctions are now a mandatory part of website content strategy.
Dealing with Short Attention Spans
Major changes to search algorithms are only a handful of the changes introduced by the rise of mobile. Attention spans online are shorter than ever with the ubiquity of the internet and easily accessible information, even more so for mobile where screen size comes at a steep premium. Hero zones should be appropriately leveraged. Heroes should state the most important critical information concisely and contain a quick and simple CTA or takeaway. Organic visitors who cannot immediately find an answer to their search query after a glance and a few swipes will assuredly bounce away to a competitor.
Search and Virtual Assistants
Smartphones’ impact on websites has not just been limited to mobility and smaller screens. Virtual assistants like Amazon’s Alexa, Google Assistant, and Apple’s Siri fundamentally change how people browse the internet. For many on-the-go, the automated search functionality provided by these virtual assistants have all but replaced a typical Google search.
How Google and the other virtual assistants parse through webpages and present them for voice search is a complex topic, but the vital SEO fundamentals remain in place. Research demonstrates that people are unsurprisingly far more conversational in their wording versus a typed-in search. Optimized content thus needs to serve this need directly, often best served using blogs that cover such frequent, informal topics as “What is the best X” or “Y versus Z”.
Google has been increasingly leveraging its structured data for voice search results, largely due to its predictable format and parseable nature. For best results, website owners need to cross-reference website content and identify what data could be passed off to Google using structured data. Articles, menus, locations, events, and reviews are just a handful of the many structured data formats that Google accepts. Conveniently, Google now provides a simple tutorial for anybody familiar with HTML to get started on incorporating structured data and improving their site for voice search.
The shift to mobile devices has opened up new avenues for content creation and design. Location and voice were unheard of topics even a decade ago, but they are here to stay for organic search. It’s up to website owners and marketers whether they take advantage of these new strategies, or get left in the dust.
Interactive content is here to stay. Just take a look at the 96% completion rate on BuzzFeed quizzes. Even more, a 2016 Content Marketing Institute (CMI) study found that just over 80% of marketers say that interactive content is more effective than static content when it comes to grabbing consumers’ attention.
Well, what even is interactive content, anyway? Interactive content is “content that requires the participants’ active engagement — more than simply reading or watching. In return for that engagement, participants receive real-time, hyper-relevant results they care about.”
Digital branding agencies, such as Bluetext, will ensure you are leveraging all that interactive content has to offer. Here are the top 3 types of interactive content to look out for in 2020.
Quizzes and Assessments
Quizzes and assessments are pieces of interactive content in which the user provides answers to a few questions in order to receive insights based on them. They are fun for the user to complete, and if the results are what they were looking for, they will help you build trust with your audience.
This type of interactive content doesn’t only boost engagement — they also help you get to know your audience. So when you plan to incorporate quizzes or assessments into your content plan, seek out a brand strategy agency to help you develop your content and ask yourself: What do I want to know about my audience? You may discover something new and gain some essential insights that can help you tailor your marketing efforts to be more effective.
Bluetext, a leading branding company, worked with the Graduate Management Admissions Council (GMAC) to develop a microsite to invite top-of-funnel business school candidates to learn about what is available to them in the world of graduate business schools. The introduction page on the website is an interactive quiz that helps direct users to content specifically geared toward them based on where they fall in the business school process.
Polls
Polls are the easiest and simplest way to introduce interactive content to your marketing plan. They provide a quick way to get in touch with your audience and allow you to build a genuine connection with your followers.
The most straightforward way to use polls is to ask your audience for opinions on your content, service, or product. This not only helps you drive engagement online but gives you great insight into how your audience is feeling about your brand.
You can also invite your audience to interact with your profile by asking fun, light-hearted questions that invite them into learning more about what your company has to offer.
Contests
According to the CMI report, marketers believe that contests are the most effective type of interactive content you can use, especially in the early stage of the buyer’s journey.
Contests can include traditional raffles or giveaways. They can offer the chance to win a prize if they refer a friend to your company’s offerings. You can even introduce photos or hashtag contests where you invite your audience to submit their own user-generated content.
We have seen a rise in these types of hashtag contests and challenges across all social media platforms, especially on TikTok. The platform allows companies to leverage a hashtag to promote their brand, and users are eating it up.
Guess was the first brand in the US to release a marketing campaign as an official partner with TikTok. They ensured that every time a TikTok user opened the app, they were directed to the #InMyDenim hashtag challenge. Since its launch, videos with the hashtag have garnered over 38 million views and introduced the Guess brand to young Millenials and Generation Z.
Contests are great at bringing out people’s natural curiosity and competitive spirit, so encourage them to participate by providing an engaging contest.
Interactive content that is engaging and personalized provides your audience with a new way to engage with your brand and can build trust with your audience. Learn how Bluetext can help you leverage interactive content in your content marketing plan here.
For a top marketing agency, trade shows are essential events to attend to learn all the tricks of the trade. It is usually a one time a year event where all the major industry players convene to learn about new products, network and promote their brands. It brings back old notions of experiential event marketing, but in 2020, brands are adding a digital twist. Now more than ever, companies are pairing their physical trade show presence with huge digital thumbprints, from hyper-targeted ads to Micro-Moments.
National Retail Federation (NRF) and their annual Big Show is a great example of how to do a trade show right. NRF’s Big Show is the largest retail conference and expo event, gathering over 40,000 attendees and 18,000 retailers from over 99 countries under one roof. Big Show capitalizes on Micro-Moments both before and during the show. By analyzing these tactics, we can learn how important Micro-Moments are for users and how to properly utilize them.
So what is a Micro-Moment? A Micro-Moment is an intent rich moment when an attendee uses their device to act on a need, including to know, to go, and to buy. The brilliance behind micro-moment marketing is that in the world today, consumers are bombarded by content everywhere they turn. Inc.com says the industry has reached a point of “content shock” where consumers are oversaturated and cannot consume any more content than they already are. Consumers spend an average of 4.7 hours each day on their smartphones, continually distracted and overstimulated. This only escalates the challenges marketers face to achieve consumers’ attention.
To combat the new challenges encountered with fragmented media interactions, top digital marketers have adopted a new mentality. This new philosophy zeroes in on distinct moments in the consumer buying process. The I-want-to-know moment, the I-want-to-buy moment and even the I-want-to-go moments.
Before the Show, NRF was strategic in focusing on the Micro-Moments of their target audiences’ “I-want-to-know” and “I-want-to-buy” moments through the use of various paid media tactics. Through the use of paid social, NRF increased brand awareness and utilized the “I-want-to-know” moment of users. Before driving users to register for the event, it’s crucial to make them aware of the brand, educating them about the event, as well as driving upper funnel traffic down the line. Paid display is where lower funnel traffic acts upon the “I-want-to-buy” moment. Paid display not only helps to generate qualified leads but also drives registrants.
During the Show, the various speakers and topics expanded upon Micro-Moments as well. A huge focus of sessions was on how to drive better experiences, better content and better strategy for consumers. There are various innovative technologies and solutions companies can utilize, as seen in the Innovation Lab and Startup Zone, that can help improve the user experience for customers in every stage of their individual Micro-Moments. Opening speaker, Satya Nadella, CEO of Microsoft, expanded upon this during his keynote session on the first day of the show. Nadella focused on how companies need to focus on the future of the retail industry, upcoming trends and how to utilize technology to transform how companies operate, are marketed and relate to consumers. By doing so, these Micro-Moments for users will be more memorable and excite consumers to change from “I-want-to-know” to “I-want-to-buy.” To see the full list of speakers, visit the NRF Speakers Page and check out the NRF Big Show 2020 recap for a full list of articles, videos, session presentations and more.
A key takeaway from NRF’s Big Show 2020 was the importance of personalizing and concentrating the customer experience in the digital era. Staying true to the NRF Vision, the National Retail Federation has acted as the eyes and ears of the retail industry. For over 100 years they have brought together important leaders from top retail companies and are the only organization committed to bringing critical foresight and insight to leaders, movers and makers.
Leading by example is an understatement, as the organization itself has been ahead of the curve in their paid media tactics and lead generation strategy. To learn more about the NRF media strategy, check out their Bluetext Hall of Fame.
When it comes to building or remodeling your company’s website, partnering with a top website design firm is essential. By hiring a leading website design firm, you get to work directly with experts, maximize the utility of your team’s resources, get access to the latest technology, and so much more. Having a professional, user-friendly website can make all the difference when it comes to acquiring new clients and retaining old ones. Prospective customers will appreciate an enhanced user experience and will be reassured by the legitimacy of your company. Read Bluetext’s top 4 reasons to work with an expert website design firm.
1. Make a Lasting First Impression
At Bluetext, each website we build or remodel goes through a strict quality assurance process to ensure every page functions properly and looks perfect. Our team of coders, developers, and designers evaluate both the UI and UX of the site, validate all links and forms within the site, and ensure that each page follows brand guidelines – but that’s just to name a few of the steps in our process.
When it comes to your website, we know that first impressions are incredibly important. In fact, it only takes users 50 milliseconds to form an opinion on your website and decide if they will stay or leave. Not to mention, over 35% of users will leave a website if they find it unattractive. With a leading web agency, you can rest assured that your website will not only look good but is also easy to use.
2. Optimize Your Website’s Loading Speed
One of the most essential ways to make a positive first impression on users is by having a website that loads quickly. As a website design firm, our team of web analysts will assist with file compression and code optimization, enhance time to first byte, evaluate HTTP requests, and everything else in between, ensuring that your site loads as fast as possible.
About half of web users expect websites to load in less than two seconds and will leave if a website takes any longer than three. If your website drives $100,000 in revenue per day, increasing your loading speed by one second could help increase your daily revenue by 7%. A leading web agency will ensure that no potential customers are lost due to site speed.
3. Ensure Your Site’s Accessibility
At Bluetext, all engagements go through our team of accessibility experts to ensure you are publishing in compliance with the newest WCAG AAA standards. With well over half of the world on the internet, it’s vital to ensure that there are no barriers to access your website for individuals with any disability.
4. Create a Successful Campaign
Through different channels such as social media, mobile applications, search engines, and display networks, businesses can get their names in front of countless users. Meeting the ever-changing requirements of those channels, however, has become increasingly difficult. Not to mention, most every country has different advertising requirements, adding another layer of complication for those interested in advertising outside of the United States.
A website design firm, like Bluetext, can not only help you run global ad campaigns but can help you build the perfect landing page for users to see when they click on your ads.
If you’re looking to hire a leading web agency, see what Bluetext can do for you.