As business grows, driving innovation can be challenging. Bluetext recently developed this mascot character to inspire one of our clients to drive innovation and promote an innovative spirit across its global client projects.
Bluetext named her Ana-Vation – a female spin on the key phrase Innovation.
Bluetext loves these kind of creative challenges. We see companies like consulting firms and government contractors that need to find ways of driving innovation as employee de-centralization and work on client sites can be a cultural challenge.
Here are some ideas to drive innovation in your marketing, branding, and overall cultural efforts:
- Be easygoing.
- Hire for culture.
- Bring on people who love the work they do.
- Build a diverse workforce.
- Manage innovation in a transparent methodical fashion.
- Schedule time for brainstorming.
- Tolerate and expect mistakes.
The Mid Atlantic Marketing Summit is greater Washington’s largest annual symposium of thought leaders in marketing. The theme will focus on emerging technologies and trends in marketing communications. Topics will include: metrics, mobile, social media, multi-platform campaigns, online video campaigns, experiential advertising, B2B, business development, and much more. This summit will explore the disruptive technologies that are creating a major shift in how marketing and business development professionals reach their audiences and decision makers.
A presentation being given by:
Nick Panayi, Global Brand and Digital Marketing, CSC
Jason Siegel, Co-Founder & Chief Creative Officer, Bluetext
Location: Mid Atlantic Marketing Summit
Gannett Building
May 8th 3PM
Nick and I will be presenting on the customer journey and how digital marketing technologies are continuing to evolve, personalize and empower this very effective demand generation platform. We will drill deep into CSC’s massive digital infrastructure that supports many of their journeys, and most importantly the Bluetext produced CSC Digital Briefing Center.
Learn why CSC’s Digital Briefing Center was so strongly needed for their most critical journeys, the concepts considered, and how we got to this great performing end product.
Triblio’s CMO and Co-Founder Jason Jue talks about trends in marketing automation, analytics, and digital marketing.
While it might seem like a bad movie plot, websites that aren’t friendly to mobile devices are about to be in for a rude awakening. In late February, one of Google’s top webmasters announced in a blog post that the dominant search engine was about to make a significant change to the way it ranks search results. Beginning on April 21st, its search algorithm would increase the weight it gives when returning search results to what it called “mobile friendliness.” Not only does that mean that mobile-friendly websites would enjoy better results, it also means that sites that don’t meet those standards will face the consequences. Some have already dubbed it “Mobilegeddon.”
The stampede from desktops to the wide variety of shapes and sizes now available as tablets, cell phones and even wearables—think Apple Watch—that has taken place over the past several years is only getting larger. A recent survey by ComScore Networks—a firm that analyzes internet traffic and trends—found that in the final three months of last year, desktop searches in the U.S. decreased, while the searches with smartphones jumped 17 percent. The volume of tablet searches increased 28 percent.
And while many of our clients have made this shift to mobile friendly, they are in the minority. A survey by Didit.com took a look the sites of the largest companies to see if they have adopted a mobile-friendly approach. Didit looked at the home pages of publicly-traded companies on the Standard & Poor’s top 100 list by checking them against Google’s “mobile-friendly test page.” The result—some 25 percent of those home pages failed the test, including the Walt Disney Company, a brand that is typically at the forefront when it comes to leveraging technology for visitors to its theme parks.
The Disney home page looks great on a desktop. But as the screen size gets smaller on table and mobile devices, the Google tool found that the text was too small, the links overlapped each other and the content was often wider than the mobile screen.
We’ve been working with our clients for the past four years to make the move to responsive designs that automatically resize their user interface depending on the size of the display screen. A responsive site takes a standard website and instructs the mobile device on how to display it properly. Responsive websites can handle any resolution with changes in CSS files, which affect how the elements on Web pages are presented. Computers, laptops, smartphones, and tablets will all display the website in the best way possible.
One of the reasons responsive design is so important is the “fat finger” problem—as menus shrink, it becomes nearly impossible to engage the functionality since our fingers are too big. Responsive designs shift the menus from ones that are driven by discreet buttons to larger options that are easier to see and easier to select. Without this type of design, visitors will be frustrated and leave the site in search of one that is user friendly.
This approach insures that the website appropriately presents itself on every size display, from the smallest to the largest. Another approach is to have a separate mobile website. Yet, since new devices in different sizes seem to hit the stores about every 10 minutes, this could be a large problem for websites, and certainly would not be cost-effective.
To put this in perspective, while this is a significant move by Google, it doesn’t mean you have to panic. Some of us have been advising our clients for several years that more and more users are accessing their websites via tablet and mobile devices. Google is simply responding to the shifting trends of how consumers are accessing the web. It will not unduly penalize a website that doesn’t immediately meet its requirements like it did in previous search changes—you can still make the move to a mobile-friendly site and see your rankings adjust accordingly. And if you haven’t been paying attention to the marketplace and to the shifting needs of your audiences, you may have a bigger problem than Mobilegeddon.
Working at a Washington DC digital agency that works with brands spanning the largest, most cautious Fortune 500 companies to the most speedy of start-ups disrupting every corner of Earth, we need to back up our creative and marketing recommendations with stats. Here are some that stats could arm you in your next planning phase, ranging from user experience design to marketing promotion and branding.
WHO ARE YOU BROWSING FOR?
The latest stats are in from the US Government on Browser and device usage. Plan your next website user experience design based on these stats as well as the stats from your analytic application.
WHAT DID THAT ICON SAY?
According to ScienceDaily’s recent study, Icons need to tell something very clearly or face horrible usability issues with your user experience.
The recent report asked users to look at an icon and try to avoid thinking of both the word of that image, as well as how many letters that word had (for example, a subject is told to look at a iPhone and not think “iPhone” or think “6,” the number of letters in the word). Nearly 80% of people could not stop themselves from “sub-speaking” the word in their head and only 50% could stop themselves from saying the number of letters in the word. Stopping the brain from making associations in the subconscious is nearly impossible, which makes it extremely important to ensure that visual icons and representations are completely recognizable and aren’t easily confused by the user to have another meaning.
Placement of icons should not just be for visual effect. It can actually aid your user without making them think at all. It’s important that you choose the right icons as well, because you don’t want to trigger an automatic association from your user about something unrelated to the purpose of the icon.
DO YOU PERSUADE WITH VIDEO?
A recent User Experience Dynamic study by SearchEngineWatch shows that 73% of people will convert to the sites desired action when they enhance their user experience design with video.
HAVE YOU JOURNEYED BELOW THE FOLD?
Countless recent studies are showing that almost every user (yup over 99%!) these days are scrolling below the fold. Be adventurous and think of the user experience taking place on a tall dynamic canvas.
GOT SHARES?
Facebook continues to be the most widely used social channel for sharing. It gained 8.2% share and made up 81% of all shares in Q4. Sharing activity by email also increased, but it still only represents about 1% of total share volume. Looking at the channel distribution of sharing on mobile, Facebook edges out the competition even further. Facebook activity jumped 51% from last year and now represents 85% of mobile sharing activity. Pinterest and Twitter have also gained traction on mobile.
Shana Glenzer, VP of Social Marketing at SocialRadar, talks about how real time location-based marketing is disrupting the retail sector.
My colleagues and I at Bluetext have spent a fair amount of time developing brand and positioning strategies for dozens of new, disruptive and innovative brands…and more often than not are tasked with creating a new name for the company, the products or services they deliver, or both.
With 99.9 percent of the commonly-used words in the dictionary already taken among the close to 300 million registered domains from more than 125 million companies worldwide, how many great names could possibly be left?
We are currently in the process of branding and naming a highly disruptive technology product that is almost certain to quickly become one of the most visible B2B product brands in the US. We thought this might be a good time to define the five critical tenets of coming up with a great new name:
1. The most important aspect of a brand or product’s name is a crystallized vision statement and its supporting proof points. The name should deliver against your core objective for the business and central vision for the brand. Perhaps the most important question you need to answer is whether the brand should be company-focused or product-centric. In most cases it’s the former – but many well-known brands – like RIM’s Blackberry – have successfully incorporated a strategy that leads with the latter.
2. Before you begin the name-storming process, agree on what you want the attitude or voice of the brand to be – what emotion, feeling or idea do you want it to evoke when you see and hear it? Starbucks Chairman and CEO Howard Schultz summed it up best by saying, “A great brand raises the bar – it adds a greater sense of purpose to the experience, whether it’s the challenge to do your best in sports and fitness, or the affirmation that the cup of coffee you’re drinking really matters.”
3. Once you establish your vision, there is a set of ten key initial criteria that any name being considered must meet:
- Is it easy to remember?
- Is it easy to understand?
- Is it easy to pronounce?
- Is it easy to spell?
- Does it sound good when spoken?
- Does it look good when written?
- Is it unique?
- Is it trademarked?
- Is the domain name available?
- Are there any negative connotations with it?
4. Consider the five primary approaches to naming to determine which may best represent your central vision for the brand in a distinct and powerful way:
- Functional or Descriptive (Facebook, Instagram, UnderArmor )
- Derived from Color, Number, Shape or Word Root (Accenture, RedBull, Starbucks)
- Experiential based on Human Processes (Discover, United, Visa)
- Abstract or Evocative (Apple, Uber, Virgin)
- Invented (Google, Skype, Xfinity)
5. Quantity and Diversity Equals Quality – Naming is a matter of satisfying many competing criteria – and while we have seen cases where the first name our team comes up with ends up being the final one chosen – the chances of having a name just pop into your head that meets all of them is practically impossible. The most effective way to come up with a name is to think of lots of different ideas, carefully screen and choose, and repeat. One method that’s proven effective is having all names under consideration sorted into an A and B list and reconciling it every time a new one is introduced. It is interesting to see names held initially in high favor lose a little bit of their luster with each review, while others move up the ladder.
Once a name is chosen – it will be forever attached to the brand or product it is developed for – so continuous review is critical to ensure it will stand the test of time.
Need help with a branding or marketing challenge? Lets talk!
With the housing market climbing back up again, it’s hardly the time for real estate developers to sit back and coast. With a rising market comes increased competition, a savvy customer base, and a real need to use great creative approaches to attract the right buyers. Here are eight tips for making sure you reach customers with the right messages to make the sale:
1) It’s about telling a story. The home buyer doesn’t want a bunch of facts and figures, he or she wants to know why it is essential that they live in that development in that community. Rather than showing floor plans and materials, demonstrate how that space will work for your customers. Use visual story-telling to communicate what your developments are really about.
2) Compelling creative is more important now than ever. With the decline in traditional print media, the first impression that your development will make is online. At a time when your competition may be simplifying their message and not trying as hard as they should, you have the opportunity to build the emotional connection that will deliver the sale. The online experience needs to show that your brand is unique, creative and meets the needs of its audience.
3) Understand the trends. As buyers age, they often want smaller footprints, even at a time when they could most afford the larger models. Anticipate these trends and use your digital assets to explain why your houses meet their evolving needs.
4) Analyze your data. Many developers have no real idea how and why their prospects land on their website. What brought them there in the first place? It is essential to closely monitor your web traffic and recognize how your target audiences are reaching your site. That allows the right allocation of resources into the channels that are delivering the most results.
5) Make it easy on your customers. Don’t force them to do all of the leg work and research. Determine what your prospects want to know and proactively deliver that across all of your digital platforms. This will attract buyers and promote social sharing, and grow your reputation in the process.
6) Give your prospects a reason for returning. Once a potential buyer has hit your digital properties, keep your developments top of mind with ad retargeting that promotes your latest blog post or a new look at your inventory. Not only does that keep them interested, but if the content is good, they may share it with friend who may also be in the market. Let referrals drive more audience and conversion.
7) Keep your social media active. Yes, it takes work and time to be active in social media, but it will pay off with prospect engagement. Don’t single track through one platform, like Twitter or Facebook. It is important that a number of platforms are leveraged, with Pinterest leading the way for the real estate industry. Paid Facebook, Twitter and LinkedIn ads can micro-target prospects by location, interests and even job title.
8) Mobile is a must have. While prospects may do their primary research from a laptop or desk-top, more and more internet access is via mobile devices. In addition, buyers by definition are mobile when they are looking at properties, and won’t have their large screens with them. It’s an absolute requirement that you have a responsive design for your website that makes mobile access simple and easy.
Real Estate marketing is a fast-paced and ever changing target, and we often see big trends come and go in how websites are designs. Many of the real estate centric web design trends we’ve seen in the last few years are still around, and more new trends are emerging in 2016.
Here are 5 trends that will likely dominate the best real estate websites in 2016:
Stick with Sticky
Fixed or “sticky” navigation bars are a prevalent trend in some of the most shockingly beautiful sites across the web. These benignly set bars allow for ease of access to a website’s core functionalities, regardless of where a user may be in the midst of a page’s content.
Some pro’s for going with a sticky interface:
• Advantages in usability
• Speed up your customer journey
• All the cool brands are doing it – its white hot
Real estate companies like HomeAway.com and Kangaroom.net are doing this very well. With users needing to recall all their search parameters and being able to easily toggle from map view to list view, Real Estate is one of the best vertical markets that can benefit its digital experiences by adding sticky interface elements.
Hamburgers Attack
We have all seen the hamburger icon. As a matter of fact most of us probably use it on a daily basis. It has become a staple in website and app design. I’m even looking at it now on the top right corner of Google Chrome.
Real estate sites continue to attack their interface design projects with hamburgers. Why? Because hamburgers are the most minimal interface you could have. And that means more screen real estate for those great real estate images and videos.
Where are you with Wearables?
Wearable Technology is the latest “next big thing” and its main focus is making life simpler.
Wearable technology will redefine the world. The shift to the proliferation of mobile devices meant that many new design principles had to be created and learned. The same will apply with Wearables, so don’t get left behind!
All websites for real estate companies should look at their responsive website design deliverables and add wearable browsers to the list of deliverables you would like to see your website looking optimized for.
Suggest “Search Suggest”
As digital advertising costs continue to rocket, having consumers search on your website instead of Trulia, zillow, redfine, etc is more important than ever.
If you’re optimizing your site aggressively that should be accompanied by a search centric homepage and general interface design.
The old adage was you want less clicks to the most critical conversion points. How about ZERO clicks. Search should be up front and center and EVERYWHERE.
On top of being search centric, you should streamline even further with a multi data point search suggest experience. In that magic AJAX powered fly out you should have closest geographic matches which have accompanying information like real time pricing and inventory, and other compelling content.
3D Virtual Tours
Companies like Matterport have introduced a ground-breaking technology for real estate – 3D Experiences assembled from still photography. Think Google Street View for your interior home tours. Create a realistic and immersive online experience covering the entire interior of any home. Captivate Buyers and impress Sellers with this innovative technology.
With 3D Experiences, companies like Matterport are revolutionizing how brokerages and agents showcase homes. A special camera rotating 360 degrees and controlled by an iPad is placed in multiple locations in every room in the home. The image data is then uploaded to a cloud server, and then you have a captivating 3D model of the entire home is ready for viewing. Embed this model directly into your Virtual Tours so Buyers can experience the 3D tour everywhere your content goes, be it your corporate website, MRIS, Realtor.com, your Broker site, your realtors site, Zillow, Trulia, RedFin and many more. A great company for capturing Matterports are HomeVisit.
What’s more valuable to a company? A visitor to its website who spends 15 minutes scanning a wide variety of pages, or a visitor who comes and goes in three minutes? The obvious answer is the first one, because as any marketing executive can tell you, “stickiness” and time on site are drivers for the website experience. But what if the first person is taking so long because they can’t find what they are looking for and the second person came and left quickly because they readily found the white paper they wanted or even transacted? The lesson here is not that time on site isn’t the only metric you should be evaluating. In fact, using metrics to evaluate the performance of your site may not be as straightforward as it looks.
Take the recent news about Instagram over-taking Twitter in terms of volume last year. “Instagram Is Now Bigger Than Twitter” was the headline everywhere from CNBC to Re/Code to the New York Times. But how meaningful is that comparison? Twitter has some 284 million active monthly users, Instagram more than 300 million. Yet, as an article in Slate describes it, the two are different: “One is largely private, the other largely public. One focuses on photos, the other on ideas. They’re both very large, and they’re both growing.”
Another metric that is often bandied about is unique monthly visitors. This measures the number of people that come to a site and discounts repeat visitors. Again, that might sound like the ultimate metric for evaluating the attention that a site is getting. Still, it doesn’t measure what those unique visitors are doing on the site. If it is a content-driven website, like the Huffington Post or Buzzfeed, a more important measure may be “total time reading.” There, the number of visitors who come and leave quickly isn’t very valuable to advertisers who provide the revenue for content-driven sites. Total time reading is far more important, and smart advertisers recognize the difference and factor that in accordingly.
A common measure reported on widely in the media when comparing different brands’ web traffic is the number of website visitors. This is frequently sourced to web measurement and analysis companies who make these types of evaluations. But even these can be highly misleading. First and foremost, according to a recent post in medium.com, the most widely quoted source of web traffic, Comscore Networks, only counts U.S. users. If a brand is global or operates overseas like a many government defense contractors, the metrics will not include that traffic in the totals. In addition, these reports are often based on sampling which can distort the actual numbers for smaller brands with a more limited number of visitors. It’s also not yet clear whether these services are including site traffic from mobile apps, which may be a very important measurement tool for many websites as more and more visitors use mobile devices to access information on the web.
So if the three most commonly-used metrics for measuring the success of a website—time on site, unique monthly visitors, and total traffic—all have their flaws, what is the best way to evaluate how a site is doing?
The answer is there is no best answer. All three of those key metrics are useful, but they need to be taken for what they are which is a set of imprecise and blunt tools.
A better way to look at the most effective mix of metrics is to find the best blend that will help evaluate “value.” Time on site is important, but only as an element in value. In reality, for media websites, advertisers don’t actually want a customer’s time, they want to make an impression that will lead to a transaction or buying decision. On the other hand, for an enterprise site offering IT solutions where the buying cycle is long and a visit to the website may be part of the research process, time is valuable as a measurement for a customer’s information gathering step in the cycle. Where they go on the site—to resources, for example—may say a great deal about where that customer is in the cycle and how to best to pursue him or her.
Where the visitor enters the site may be a key performance indicator for both organic search results or for a lead-generation driven campaign that takes the visitor directly to the intended content. Spending time on the blog page may be an indicator that the site’s content is fresh and engaging and is bringing target audiences back for more. Reading product and solutions pages may indicate a prospect that needs to be watched to make sure they are getting what they need to make a purchasing decision.
The right answer is that value has to be a combination of a number of factors, and using multiple metrics can help understand if the site is achieving its goal of providing that value. But no marketer should get too hung up on any single measurement.