What’s more valuable to a company? A visitor to its website who spends 15 minutes scanning a wide variety of pages, or a visitor who comes and goes in three minutes? The obvious answer is the first one, because as any marketing executive can tell you, “stickiness” and time on site are drivers for the website experience. But what if the first person is taking so long because they can’t find what they are looking for and the second person came and left quickly because they readily found the white paper they wanted or even transacted? The lesson here is not that time on site isn’t the only metric you should be evaluating. In fact, using metrics to evaluate the performance of your site may not be as straightforward as it looks.
Take the recent news about Instagram over-taking Twitter in terms of volume last year. “Instagram Is Now Bigger Than Twitter” was the headline everywhere from CNBC to Re/Code to the New York Times. But how meaningful is that comparison? Twitter has some 284 million active monthly users, Instagram more than 300 million. Yet, as an article in Slate describes it, the two are different: “One is largely private, the other largely public. One focuses on photos, the other on ideas. They’re both very large, and they’re both growing.”
Another metric that is often bandied about is unique monthly visitors. This measures the number of people that come to a site and discounts repeat visitors. Again, that might sound like the ultimate metric for evaluating the attention that a site is getting. Still, it doesn’t measure what those unique visitors are doing on the site. If it is a content-driven website, like the Huffington Post or Buzzfeed, a more important measure may be “total time reading.” There, the number of visitors who come and leave quickly isn’t very valuable to advertisers who provide the revenue for content-driven sites. Total time reading is far more important, and smart advertisers recognize the difference and factor that in accordingly.
A common measure reported on widely in the media when comparing different brands’ web traffic is the number of website visitors. This is frequently sourced to web measurement and analysis companies who make these types of evaluations. But even these can be highly misleading. First and foremost, according to a recent post in medium.com, the most widely quoted source of web traffic, Comscore Networks, only counts U.S. users. If a brand is global or operates overseas like a many government defense contractors, the metrics will not include that traffic in the totals. In addition, these reports are often based on sampling which can distort the actual numbers for smaller brands with a more limited number of visitors. It’s also not yet clear whether these services are including site traffic from mobile apps, which may be a very important measurement tool for many websites as more and more visitors use mobile devices to access information on the web.
So if the three most commonly-used metrics for measuring the success of a website—time on site, unique monthly visitors, and total traffic—all have their flaws, what is the best way to evaluate how a site is doing?
The answer is there is no best answer. All three of those key metrics are useful, but they need to be taken for what they are which is a set of imprecise and blunt tools.
A better way to look at the most effective mix of metrics is to find the best blend that will help evaluate “value.” Time on site is important, but only as an element in value. In reality, for media websites, advertisers don’t actually want a customer’s time, they want to make an impression that will lead to a transaction or buying decision. On the other hand, for an enterprise site offering IT solutions where the buying cycle is long and a visit to the website may be part of the research process, time is valuable as a measurement for a customer’s information gathering step in the cycle. Where they go on the site—to resources, for example—may say a great deal about where that customer is in the cycle and how to best to pursue him or her.
Where the visitor enters the site may be a key performance indicator for both organic search results or for a lead-generation driven campaign that takes the visitor directly to the intended content. Spending time on the blog page may be an indicator that the site’s content is fresh and engaging and is bringing target audiences back for more. Reading product and solutions pages may indicate a prospect that needs to be watched to make sure they are getting what they need to make a purchasing decision.
The right answer is that value has to be a combination of a number of factors, and using multiple metrics can help understand if the site is achieving its goal of providing that value. But no marketer should get too hung up on any single measurement.
Do you feel out of touch with the latest digital government marketing jargon and worried that your bosses and co-workers might catch on? Maybe you’re new to the industry and trying hard to wrap your head around the myriad of acronyms and government marketing terms being used in nearly every workplace conversation. In the digital age, government marketers, companies and industry thought leaders are constantly introducing new ideas, solutions and technologies that can be impossible to keep up with. We’ve put together a comprehensive Government & Public Sector Marketing Lingo glossary to help ensure you’re in the loop and not left out of the conversation.
Bluetext Survey Shows How Government Executives Make IT Decisions
Survey Results in Federal Computer Week
Federal agencies can be great customers because they remain some of the biggest spenders and their budgets stay fairly stable even during economic downturns. Yet sales and marketing teams used to marketing to consumer or commercial enterprise customers often find that their efforts fall flat in the government space — wasting everyone’s time in the process.
That’s because talking to the government customer can require a different approach, including the channels used to reach that audience and the messages included. Understanding those needs and preferences can help contractors and feds alike.
We recently surveyed 150 top government executives involved in the decision-making process for IT purchases, to understand directly how they get the information that helps inform their purchasing decisions. The results provide a road map for targeting this audience — and a valuable look in the mirror for agency leaders who wonder if there are better ways to gather the information they need.
READ THE FULL STORY HERE AT FCW.COM
6 Ways Government Contractors Can Use Innovative Digital Marketing and PR Strategies To Win Business
When it comes to marketing and communications, government contractors and public sector IT providers face a set of unique challenges. For one, the customer base of Federal, state and local decision makers responsible for purchasing technology products and services – ranging from CIOs and CTOs to program managers, IT managers and procurement officers –represents a finite group that can be difficult to reach.
Compounding this predicament is the fact that government contractors must not only market their brand, product and services to these decision makers, but also time these marketing efforts strategically. This means building awareness far enough in advance of a contract award, and then sustaining marketing and PR efforts throughout what can be a multi-year process from pre-RFP to the contract award – and even beyond due to potential contract protests, delays and budgetary obstacles.
READ THE FULL BLOG POST HERE:
6 Ways Government Contractors Can Use Innovative Digital Marketing and PR Strategies To Win Business
Federal agencies can be great customers because they remain some of the biggest spenders and their budgets stay fairly stable even during economic downturns. Yet sales and marketing teams used to marketing to consumer or commercial enterprise customers often find that their efforts fall flat in the government space — wasting everyone’s time in the process.
That’s because talking to the government customer can require a different approach, including the channels used to reach that audience and the messages included. Understanding those needs and preferences can help contractors and feds alike.
We recently surveyed 150 top government executives involved in the decision-making process for IT purchases, to understand directly how they get the information that helps inform their purchasing decisions. The results provide a road map for targeting this audience — and a valuable look in the mirror for agency leaders who wonder if there are better ways to gather the information they need.
READ THE FULL STORY HERE AT FCW.COM
On its 10th anniversary of connecting communicators, Capitol Communicator determined that to continue to grow and be a vibrant part of the Washington, D.C., marketing and communications community, its next 10 years would be built on a new digital strategy and complementing user experience strategy. As a central hub for news, events and information for communicators in the mid-Atlantic, Capitol Communicator wanted a more modern platform.
Capitol Communicator selected Bluetext to partner with for this complete digital overhaul. Bluetext has delivered an enterprise-level WordPress implementation with comprehensive CMS publishing technologies that are integrated to allow Capitol Communicator to get best-in-class SEO, content management and smart, modern design.
Said Paul Duning, publisher of Capitol Communicator, “After a very exhaustive review, Bluetext had the energy, creativity, digital savviness, and firepower to be our new digital partner, and they really delivered. Our community has spoken, and they all love the new site which is helping us further validate that we are taking the brand in the right direction with a new digital platform as the centerpiece.”
Capitol Communicator is dedicated to bringing together the vast spectrum of communications professionals who influence and educate the Mid-Atlantic region and the world by providing news; trends; education; and opportunities for networking, career enhancement, business exchange and showcasing great work, Capitol Communicator serves as a resource to the region’s communications community. Capitol Communicator focuses on building a community that encompasses professions that include public relations, advertising, marketing, media, creative, video, photography, printing, digital and the multitude of other professions that support this region’s multi-billion-dollar communications industry. And, Capitol Communicator is a proud supporter of many organizations that share in their mission of providing professional development to the communications community.
2014 has been a year of amazing changes in the world of marketing, where micro-targeting via social platforms is now mainstream, banner ads are becoming passe, personalized content is in, native and sponsored ads are growing in popularity, video is getting shorter, and a wide range of other evolutionary marketing trends are exploding on the scene–all designed to help companies and organizations identify and reach their customers. And guess what? The sky hasn’t fallen, at least not yet. But looking at 2014 is almost, well, old news. As fast as digital transformation has hit us this year, it will move that much faster next year. So we at Bluetext thought this would be a good time to start looking ahead to 2015. We asked a wide range of senior marketing executives–including technology leaders, information services providers, financial industry start-ups, and even top trade associations–to gaze into their crystal balls and share with us their Big Bet for 2015. We’ve compiled those below, and think you’ll find their insight provocative and challenging.
BET #1. PREDICTIVE MODELING
by NICK PANAYI of CSC Director, Global Brand & Digital Marketing
As we look forward to next year and beyond, I can tell you honestly that the “next big thing” in marketing has never been clearer to me. What I believe will separate good marketers from exceptional ones is the exploding field of predictive intelligence.
We all have abundant data now. And we all have real-time marketing dashboards that act as a high-definition rear-view mirror of our customers’ digital footprints. That’s table stakes. What gets real interesting moving forward is the ability to leverage increasingly powerful predictive modeling tools to peer into the future and optimize your marketing efforts before they even start! Predictive modeling allows you to extract maximum value from the investments you already made in your digital ecosystem and the knowledge you’ve gathered about your customers’ digital body language…..
Read more about Predictive Modeling, and what top executives from organizations such as Georgetown University, NetApp, and others think is in store for 2015 by registering below.
Standing out in a sea of 400 of the world’s leading cyber security vendors and startups is no easy feat. Each year, more than 28,000 cyber professionals swarm to the RSA Conference North America to experience the latest and greatest of what the industry has to offer.
For emerging and even established cyber security vendors, few opportunities like RSA exist where so many existing and potential customers are accessible. PR and marketing planning for RSA begins months before the event itself, and can be expansive in nature – ranging from message development and creating innovative, dedicated landing pages to booking and providing on-site support for press and analyst briefings.
Capturing the attention of decision makers, press and analysts at RSA 2015 will be no easy feat. Reporters and analysts are bombarded with hundreds of briefing requests, often reserving 1×1 slots for familiar names with significant announcements to make. That said, success is possible and there are strategies that do work. Here are 5 tips for generating buzz and briefings at RSA 2015.
Don’t wait until RSA pitch to connect with reporters
Your firm may have relationships with some reporters and analysts, and lack them with others. Fair or not, reporters are going to pay more attention to emails from PR practitioners they know – particularly when it comes to sifting through 200-300 conference meeting requests. In one of his parting columns for Forbes, A Day In The Life Of A Tech Reporter’s Email Inbox, contributor J.J. Calao broke down one day’s worth of emails. Of the 34 PR story pitch emails that day, he responded to six of them – and he personally knew five of the six he responded to and did not respond to 29 pitches from publicists he didn’t know.
The point is this: many PR professionals worry about reaching out to reporters they don’t have strong relationships with before the RSA pitch – thinking it is better to wait until they have “big news” to get their attention. The problem is that your news probably isn’t as big as you think, and if you wait until the moment when a reporter is receiving the highest volume of pitches they get all year to try and break through, you will be out of luck.
Instead, find a way to get on the radar of influencers before the RSA pitch to make a connection. This could be as simple as tweeting the reporter in response to a recent article they have written, or alerting the reporter to new cyber security research. It is hard enough to try, in a single brief email or phone pitch, to explain what your company does and then explain any news announcement. Use a pre-RSA pitch strategy to expose the reporter or analyst to your brand and where you fit into the cyber security ecosystem. Then, the RSA pitch can cut right to the chase on news being announced.
Understand what to announce
There are reporters at RSA who will conceivably be interested in new products and writing product round-ups. But to pitch reporters who have, understandably, grown cynical about new product proclamations, it is very risky to have this be the anchor of your outreach strategy. At the same time, reporters are not interested in hearing your CEO’s “perspectives on top cyber threats” or “insights into the next vulnerability that will be exploited by cyber criminals.”
What reporters may be interested in is provocative new research your firm has conducted that supports any trend position you are staking out or that is being overlooked in the current cyber conversation; or customer case studies/customer-based research that attaches real-world examples to evolving trends. You can announce products at RSA, but the product story must fit into a broader narrative that is supported by data and/or customers.
Don’t go it alone
The limited amount of time reporters and analysts now have for 1×1 meetings at RSA borders on the comical, as the time windows have shrunk to as little as 15-20 minutes. I can’t even run through what I had for breakfast in 15 minutes let alone have a meaningful conversation that a reporter will remember at the end of a day full of 32 quarter-hour briefings.
Make the reporter’s life easier by killing two or three birds with one stone. Is your cyber security product part of a broader suite with partner solutions that a customer is using? If so, coordinate a single plan of attack with these partners that will add greater weight and simplify the story. Instead of a reporter getting a similar, overlapping pitch from three vendors, they get one tight, singular pitch that ties everything together. This approach is particularly valuable for emerging cyber brands that partner with a more established brand with established inroads to key reporters.
Working with partners, you can also set up landing pages in advance of RSA and direct influencers to key information on that site. This can whet the appetite of influencers and drive momentum into the conference.
Research Conference Product/Company Awards
RSA has meaningful award and innovation programs, such as the RSA Conference Innovation Sandbox Program, that offer a credibility check when communicating with customer decision makers, partners, press and analyst. These award deadlines are several weeks in advance of the conference and require the client to have sufficient advanced knowledge it will be announcing a new product at the show.
Engage on social if not in-person
For cyber security reporters and analysts you are not able to connect with in person at conferences, engage on Twitter to in advance of and during RSA to identify what is capturing their interest. Finding a key reporter at a large conference is akin to the proverbial needle in the haystack. You can increase your chances by following these influencers on Twitter, and perhaps one might post that they are headed into a particular panel session – thus shrinking that haystack considerably.
For everyone at RSA, there are also hundreds of others who want to attend but cannot for budget, schedule and myriad other reasons. Use your presence at RSA to deliver on-the-ground intel from sessions, themes, and demos, and promote that you will be doing this in advance of the Conference.
In the ever changing world of digital marketing the phrases we hear from our clients more and more are around the “Customer Journey” and achieving pinnacle SEO success for their brands.
In order to address this lets first break down the two ingredients:
Search Engine Optimization Best Practices:
- Define Your Target Audience and Their Needs
- Categorize Keyword Research
- Find Gaps and Opportunities
- Define Competitors
- Learn From Your Competitors
- Customize an SEO Strategy & Recommendations
- Create must-have SEO Recommendations
- Prioritize and summarize
Customer Journey Best Practices:
These are five points any company contemplating, planning, or already undertaking a customer journey initiative should consider:
- Define the Behavioral Stages
- Align Customer Goals with the Stages
- Plot Out The Touch Points
- Determine If Your Customers Are Achieving Their Goals
- Create Recommendations for Change
Now that you have your SEO and Customer Journey Best Practices in place, here is your roadmap to creating an SEO Customer Journey:
1) Create your own customer journey map.
2) On your map, identify the specific points at which a user is conducting one of the three types of search queries (navigational, transactional, or informational).
3) Make a list of keywords/queries for each point in the customer journey that involves a specific query type.
4) Connect each keyword to a specific method of SEO strategy.
Now, take those keywords and plug them into your SEO strategy. How? Let’s take one keyword from the above example — “how much storage can I afford?” Here’s what you might do:
1) Create a page on the website
2) Page title: “How much storage can I afford? | Storage Planning”
3) H1: “How much storage can my business afford?”
4) Article: Discuss answers to this question in the article, and provide a clear Call to Action (CTA) at the end.
5) Create a series of four evergreen blog articles that deal with this question. Use this keyword and any long tail variations of ”how much storage can I afford?”
6) Create an infographic that answers the question “”how much storage can I afford?”
7) Interview several experts on storage affordability, and post a video series on YouTube.
Ever since Google’s last significant evolution of its search engine algorithm, known as Hummingbird, the marketing world has been treading water trying to understand how to drive search traffic to digital campaigns and websites. In the pre-Hummingbird era, search could be gamed by gaining multiple links back to a page and installing keywords throughout the content. So-called “Black Hat” experts charged a lot of money to get around the rules. In today’s Hummingbird era, it’s no longer only about keywords, but rather having good content with a smart keyword strategy that is relevant to the target audience. Attempting to manipulate the system through meaningless links and keyword overload no longer affects the search results.
While the Google algorithm is extremely complex, SEO itself is not complicated. It’s actually very easy to understand. In sum, Google’s algorithms are designed to serve the best, most relevant content to users. That’s the filter that any company or organization needs to use when deciding whether any particular activity that is part of your online strategy will have an impact on your SEO.
It’s just difficult to execute.
For example, if you’re thinking about blasting a request to bloggers to link back to your site, don’t bother. If they haven’t created good content, it won’t make a difference. Want to change the title of every page on your site to your key search term? It won’t work. Thinking about jamming every keyword into a blog post? If it’s not good content, don’t do it.
The challenge is determining the definition of “good content,” at least as far as Google is concerned. That’s where the hard work begins. Good content is not a subjective evaluation, but rather an analysis that the web page or blog post is relevant to users as measured both by the type of content and the extent of its sharing by other influential users. Let’s break those apart and take a closer look.
The merit of the content is important because if Hummingbird detects that it’s crammed full of keywords, or that it is copied from other sites or even within other pages of the same site, it will quickly discount the relevance. The Google algorithm will see right through those types of attempts to create SEO-weighted pages. Good content needs to be original and unique.
More importantly, good content is also a measurement of how much that content is linked to or shared by influential sites and individuals. When you have created a blog post or web page with good, relevant content, it is vital to share this with your intended audience and with influencers that they trust. This is the hard part. There are no shortcuts when it comes to developing good content and in getting it in front of your audience. Nor are there easy ways to identify trusted influencers and get the content in front of them.
For the content itself, the goal is not just to be informative and provide the types of information that the target audience is seeking, although that is important. The goal is also to have that information shared, whether via social media platforms or through other sites and feeds. That means it must be interesting and sometimes even provocative so that the intended audience takes the next step and slips it into its own networks. It should challenge the conventional wisdom, offer valuable and actionable insights and educate the audience with information not already known. And it must be relevant to the audience.
How do you find the right influencers for your audience? That’s not easy, either. At Bluetext, we do in-depth research into who is talking about the topics and issues important to our client campaigns, and then evaluate each of those potential influencers to determine the size and reach of their audience. These can include industry insiders, trade journalists and columnists, government officials, and academic experts.
A solid SEO strategy takes time and patience, and a lot of hard work. It’s not complicated, but it is difficult.
In an era of budget cuts and dwindling resources, hundreds of government organizations are achieving real success and showing a measurable return on investment using GovDelivery’s communications platform to communicate their messages and services.
Bluetext was hired by GovDelivery to help them reach public sector organizations who can benefit with tremendous cost savings while reaching more people, automating complex communications and driving mission value through deeper engagement with the public.
Bluetext conceived and designed a responsive landing page with an infographic demonstrating the benefits of using GovDelivery for Government agencies as the centerpiece of the campaign. We also developed a responsive email template and infographic poster to be used across many marketing channels.
