It’s no secret that a first-class mobile app experience is essential for any brand seeking to build customer loyalty and engagement. The mobile app user experience needs to recognize not only the way audiences ingest information as they consider their options, but also how they interact with the app itself. In a previous post we offered a number of top tips for delivering the best mobile app experience. In this post we offer additional top tips to keep your customers engaged on their mobile devices.

Keep the Design Simple. A customer’s attention span is a precious resource that is often in short supply. A cluttered user-interface that gives numerous options for information or services may check all the boxes for the brand, but it runs the risk of overloading the user with too much information. Every added button, text, image or call-to-action complicates the screen and challenges the focus they need on the essential content you want them to see.

Design with the Platform in Mind. Trying to shoe-horn in features and elements from all of the various operating systems in order to mimic all of their specific behaviors brings us back to clutter. Stick to features native to the platform you are building in so that users know how to navigate and use the native components they are already familiar with.

Design for Channel-Switching. Most users don’t complete an engagement in a single session, so design for the entire process, not just a single setting. That means a seamless experience across devices that allows users to switch channels as needed to meet the way they interact with the app. A useful cross-device experience will enable customers to engage at their own pace.

Animation is Good, as Long as it is subtle. It’s the little things on the screen that give a warm feeling about your brand, so feel free to leverage that emotional connection. Small details such as animated feedback, in-app sounds, and even animated micro-interactions imbed a personality to your app, and go a long way towards building loyalty. Just keep it subtle.

Respect the Small Screen. Trying to fit a lot of information into a mobile user-interface is challenging at best. Don’t make the mistake of trying to cram too much content into the screen. It has to be readable. At least 11-point font is highly recommended. Increase the line height or spacing if that helps to get the content presented most effectively. A heaping portion of white space makes the screen inviting and uncluttered.

Testing is Your Friend. Most designers have large monitors on which they design. But something designed on a big screen may not work as well when shrunk down to a mobile app. Engage real users for their feedback, and make sure you have a cross-selection on a variety of mobile devices. Every design is bound to have an unseen flaw until it’s in the user’s hands.

Need help designing a mobile app with a great user experience? Bluetext can help.

The visual elements of a brand’s identity are the most immediately recognizable form of brand expression – subconsciously communicating brand message, tone and personality – in less than an instant. After that – it’s all about the experience.

A modern brand presents itself visually across more environments than ever before – and unless you’re McDonald’s, the most dominant of those is its digital manifestation, which also happens to be the primary environment in which it is first experienced beyond its visual state.

Because your customer may be experiencing both your brand and digital presence simultaneously for the first time, simplifying the user experience – and by virtue of that your focus on the customer – will immediately reinforce that customer’s initial brand experience before they explore a single product or solution that you offer.

While most visual design principles for digital brand mirror those of its non-virtual counterpart’s – digital brand design presents some unique opportunities to more effectively shape your customers initial online brand experience.

Typography

Typography is the art and technique of arranging type in order to make the language it forms most appealing to the user’s overall experience. Wikipedia defines it as an art form that can manipulate the significance of what it communicates – a definition that most digital first branding agencies like Bluetext might consider the holy grail of developing a brand identity. You need to consider very carefully how typography will fit into your overall digital brand architecture – and iconography shouldn’t be too far behind.

Content Strategy

As it relates to customer experience, content strategy is broadly defined as the plan for the creation, delivery and governance of useful and usable digital content that is ultimately designed to meet the needs of – and therefore expressed by the voice of – your customer. Therefore, content and creative strategies need to be aligned to ensure the user experience supports the desired narrative for your brand story to play out online.

Mobile UX

This leads us right back to simplifying the brand experience by focusing on the customer. A mobile first strategy helps develops brands that communicate their core values rapidly, simply and without clutter. The result is a focused, cleaner, and more user-centric brand experience.

Simply introducing mobile to the initial stages of brand development empowers creative teams to concentrate on what is at the core of a brand and establish priorities in the context of the mobile experience.

Ultimately a brand is the holistic sum of customers’ experiences, composed of visual, tonal and behavioral brand components – all of which can now be shaped by interactive design and manifested perfectly in the digital expression of your brand.

It’s October. That means CyberSecurity Month. Unfortunately, the breaches are getting more severe, with global companies dominating the headlines. So what should companies do for CyberSecurity month?

I am not a cybersecurity technical expert, but my company does have a lot of experience working with cybersecurity software and services organizations to help them drive brand awareness and visibility. I am not here to educate on the right technical architecture or newest solution that should be employed, but instead list several ideas that marketers of cybersecurity companies can do to differentiate in a very crowded market.

1. Don’t Rely on Just Words to Differentiate. Visual storytelling to create an attitude can help a company stand out from the crowd. Our team had the opportunity to work with Sourcefire twice to rebrand the company. The second time we created a series of animated brand elements to represent their key areas of focus and differentiators that you can see on their website today at www.sourcefire.com. Things turned out pretty well for Sourcefire, as they were acquired by Cisco in October 2013 for close to $3b.
2. Attack Vertical Markets Aggressively. We recently completed an exciting project with FireEye, one of the most successful cybersecurity companies of 2014, to create vertical focused videos that target specific cyber challenges found across key verticals. The videos, built in a 3-D world, focus on the concept of “We Don’t Blink” and visually tell the story about how the company is re-imagining security.
3. Take the Message to Your Customers. There is a growing challenge, especially across the public sector market, where potential customers are not going to events and therefore cannot learn about the solutions that vendors are bringing to market. For Intel and McAfee we designed a virtual Federal agency environment called www.futureagency.com, so that prospective customers and partners could learn directly from their thought leaders in an engaging digital environment.
4. Take on Your Competition, and Have Fun Doing It. While this example is not cybersecurity related, many cybersecurity marketers face a similar challenge as Citrix did when they hired us a few years ago to take on their largest competitor. Their solution was better, but they were getting out marketed. So we launched the Rumble In the IT Jungle, a channel driven campaign to demonstrate their product superiority in a bold way – check out http://www.rumbleintheitjungle.com/game/boxing.html

When you are competing in a crowded market, it is not enough to say that your product or service can “out feature” the competition. You need to get creative. You need to get bold. And you need to get moving fast, as the company just down the street is already thinking of their next move.

There are many reasons to go through a rebranding exercise. Most common among them are a merger or acquisition, change in corporate direction, desire to change a negative attitudes about your brand, or simply start over and hope to convince the market that something is different. All of them can be very valid and create a great opportunity to go through the exercise to create a logo, visual identity, new corporate name, positioning statement or color palette. As all companies are different, there is no one size all fits approach. There is one thing, however, that can really derail the process. That is losing sight of the original goals for going through this exercise. A rebranding exercise is not a cure all to solve a company’s problems. It should be done swiftly with clear goals and responsibilities so it does not get in the way of your business to execute. If something is not working, it is unlikely that a rebrand will fix it. That is why keeping your goals in mind and pressure testing every step in the process against them is so critical.

Here are five recommendations to ensure that you don’t lose sight of your goals to ensure a successful rebranding process:

1. Focus on the big picture in terms of messaging and meaning. No external audience will spend as much time as you or your management team thinking through the machinations of the messaging and meaning. Customers and prospects will often ask once but then will go back to focusing on your product, service and delivery.
2. A great logo and corporate visual identity can go a long way toward sending a strong message to the market. It is a design driven world, so don’t spend so much time focused on the message and lose sight of a great logo and corporate visual identity. Visual storytelling through a simple yet powerful logo with the right color palette, right imagery, right iconography, and right fonts can make a major impact for a brand to create the right position in the market.
3. Branding is a team effort. Get your employees involved. They are the ones out delivering your message and brand to the market. If employees fell invested in the branding process they are much more likely to help you sell the new name, brand and message to the market.
4. Don’t Do It Halfway. Once you commit to launching the new brand, ensure that your old logo does not show up anywhere. Assuming that the corporate website is the first place where the new brand shows up, ensure that the new branding is quickly rolled out at events, tradeshows, office locations, ppt templates, ad campaigns, etc. Your audience can only be as committed to your brand as you are. Take the time and spend the money to do it right.
5. Don’t let the process drag. Remember, a rebrand will not automatically fix your problems. You have a business to run and marketing campaigns to execute. The market is not going to wait for you take your time. Competitors will seize the opportunity if there is a market void.

At Bluetext, we have a proven process to ensure that every attitude and viewpoint is considered. But we follow the recommendations outlined above. We often rebrand companies in a timely manner, helping them focus on their goals to ensure they can focus on corporate priorities. From logo development to corporate visual identity to responsive web design to trade show booths and new collateral, we have the resources and expertise ready to tackle whatever challenge you are facing with your brand.

It is not hard to quickly discover, when sitting down with a client or prospect, when they feel that they are not executing efficiently. A few simple questions and they get that look indicating that they know they need help. This blog post is not another list to make you feel badly about your marketing efforts. This is a list of 10 signs that you are doing marketing right. This is by no means an exhaustive list, and is in no particular order, but hopefully when scanning you can mentally check off a handful of these to show you are taking your marketing efforts in the right direction.

1. You have an editorial calendar to align marketing efforts for thought leadership, product launches, news, events, and other corporate activities. An editorial calendar helps deliver a consistent message across all channels.
2. You are part of the right conversations. Conversations about companies, products, services, technologies, etc. are happening everywhere. It is important to be part of these.
3. Social media is integral to your marketing operations.
4. When a prospect visits you at an event, they get the same brand look/feel/attitude from your booth as when they visit your website or scan your social properties.
5. Your website is responsive, and you are starting to think of the mobile user experience first. The trend is your friend here – several recent studies show that more than half of web traffic is now coming from mobile.
6. You “own” your website, and
   don’t need to rely on IT or an outside vendor for consistent updates.
7. You are leveraging Google Analytics to ensure website content is most effectively displayed to deliver a solid experience for a variety of target personas.
8. You lead your business or marketing reviews with actual statistics on your results pulled from various tracking systems.
9. You listen to your customers. They know what they want and can be a fickle bunch across any industry.
10. Your brand tells a story. From the logo to the look to way your employees talk about you company, everything is aligned and powerful.

This list may be missing many tell-tale indictors, but it’s a good place to start. Please feel free to throw out other ideas, and we will add to this on a regular basis as markets and marketing efforts continue to diversify.

Over the past dozen months, Bluetext has renamed about the same number of brands – some as large as a global spinoff of GE – others the up and comers that challenge them.

Despite our counsel to open the naming process to a broader range of TLDs, about 90% percent of them required right up front that the new name have an available .com domain associated with it – not a simple task these days unless you are willing to cough up five – or more likely – six to seven figures to acquire it.

While we are by no means dismissing the .com as a viable option – it has been around since the birth of the internet – so it’s important to understand that as technology advances there is going to be an increasing shift to alternative TLDs as .coms eventually take their rightful place in history.

Among the steadily growing influx of new TLDs  – .CO domains are widely considered the most global and credible extension for your online brand presence. Universally recognized as an abbreviation for company, corporation, commerce, and collaboration -.CO domain names are memorable and in the vast majority of applications – shorter than their .com brethren  – who by the way even spots them a letter right off the bat by dropping the “m”.

With viable .COM inventory nearly exhausted, the newest innovators and challenger brands are left with limited domain choices within the extension – and often with very little in common with their brand – rendering them less and less likely to come to your user’s mind when they are searching for a specific company.

Most modern, tech savvy users are already directly typing in the URL and are likely to find you no matter what as long as they know what they are looking for. And with the emergence of even more new TLDs getting ready to stream out over the next few years  – more and more consumers will be looking more closely at the tail end of the domain.

And finally, for those of you who might be worried about how a .CO domain stacks up against a .COM from an SEO perspective – a .CO web address is treated the same say as any legacy TLDs, such as .com, .net and .org. and has the same potential to rank high among primary search engines – provided of course you have valuable, accessible and contextually relevant content regardless of your choice of extension.

Here’s a link to Google’s SEO authority and search quality engineer Matt Cutts confirming exactly that:

At Bluetext, we believe that .CO is a solid alternative for branding your business – offering a perfect way for new companies to reduce their barrier of entry into the market by providing a platform to acquiring shorter, fresher and more brand centric domains.